After a stunning 52 minutes on the phone to set up my account, a week later after paying, I was scheduled for installation when I received an email and a text telling me it would be rescheduled. The link in the email led to an FAQ, a screenshot of which is attached to this review. I made three attempts to call for more information. The first two never reached a human representative, despite my repeatedly asking for one. All told, the three calls I made today totalled forty minutes. I eventually cancelled my order. It'll take two or three days to get my money refunded. I'll keep checking my account to make sure they don't keep trying to autopay themselves. Never again. read more

CenturyLink - Internet Service Providers Near Me

After 25 years, I gave Century link another chance to do the right thing, but they just couldn't help themselves from being rude, ignorant and unprofessional. again. This has happened so frequently, I can't help but believe this is the way the Customer Service Representatives are actually being trained. I have been a training and development manager for a large corporation for over 40 years and this company definitely has a leadership problem. If they have a leadership problem, they have a management problem if they have a management problem, subordinates are not capable of providing service - does our left on their own to be rude, abusive, or whatever else they might choose. Century link had a monopoly for many years in areas where there were no other options such as my geographical location. However, with the advent of such companies such as Starlink, they will either have to change their ways or start planning for bankruptcy. Customers no longer HAVE to use Century link. I am now a happy Starlink Customer, paying the same price as Century link, getting six times the speed, better latency, & uninterrupted service, with friendly supportive CSR's who don't speak to me rudely, or otherwise abuse me as a customer. read more

I had Century Link for a long time when I lived in Westminster Colorado and was very happy with them . I never had any problems with the service or had any technical issues . Customers Service was terrific. read more

My experience has been mixed. Timely installation by a good technician. That was good. For the most part the quality of my connection is good. Not as fast as cable but has been down fewer times. The mesh network is actually pretty good so on the overall my coverage is better than it was with Comcast. The problem I have with Quantum aka CenturyLink is that their pricing / billing practices are deceptive at best. I signed up on a plan that promised $65/month, no contract and no price increases. 6 months in they informed me that they are raising the price by $10/month. When you try and call "customer service" the wait times are a joke. Usually when that happens I try a chat. They also don't credit you for outages which is uncool. Pretty much the same lengthy wait. They did give me a slight accommodation but it's left a bad taste in mouth on the overall. When alternatives to Quantum are available in my area I'd definitely going to give them a look. TL;DR - internet quality/speed/connectivity is good. Business practices are shady and I'm not getting that warm and fuzzy feeling from them at all. Business practices 1* Delivered product 4* read more

An arsonist burned a house in our neighborhood, which impacted the fiber internet lines for many surrounding homes. The next day Comcast trucks were there, Johnny on the Spot, to replace their customers' feeds. All my neighbors and I who are Quantum customers (the CenturyLink internet operation in Seattle) have been begging for help. We have gotten inconsistent responses, and vague promises for a repair in a week or two, but so far nothing real has happened. When everything is working fine, who cares which company provides the service, but when the feces hits the fan, apparently it REALLY matters. Folks these days rely on internet for surprising things, baby monitors, door bells, work from home, etc. It's like cheap insurance that doesn't pay when you really need it, in the end not a bargain. read more

My internet through Quantum Fiber (a century link/lumen subsidiary) has been down for five days. They offered no help beyond scheduling a technician for five days after outage began. Day of service call, received a text at 9:04am saying technician was enroute and to stay ready for arrival. 90 minutes later, nearing end of quoted service window, I called live customer support. Spoke with a person, got put on hold, then told they spoke directly to dispatcher and technician really was enroute and would be to my place in 30 minutes. 70 minutes later, now well outside service window quoted, I called live support again. Was put on hold again so they could "talk to dispatcher". Came back, told me likely sometime today but that they couldn't say when exactly...probably before end of their business day at 5pm. The company lied blatantly to me about a technician being enroute. They failed to offer any concessions or refund of any sort. They won't even commit to prorating the days of outage and no service. There is zero value being given for what they charge. Have never had a service provider so miss the mark. Days without service and then clear deception and untruthful statements about status of technician. Avoid CenturyLink/Lumen/Quantum at all costs. A truly dishonest and unreliable business when it comes to customer service and truthfulness. read more

Whoever is running their operations should be fired. This company is truly terrible and I've never gotten past installation with them. The first time a random person texted me two days before my appt just asking to come install "now." Uh no. Then my appointment was cancelled for my original time. The next time they didn't show up during their window and had no ETA for how late they were running, after another couple of hours I cancelled. I gave them a third try yesterday- by far the worst. After being an hour late I message and still no ETA. My appointment was from 10am-12. I for multiple calls and messages at 5:30pm from a tech telling me they had arrived and they seemed confused why I had not set aside my entire life to wait code them for on a Friday night. Long story, this company has no idea what they are doing. They are clearly mismanaged. If you can't take appointments- don't. If you can't service your clients - shut down. read more

They had us sign a new contract promising to lower the monthly cost and the cost actually went up significantly!!! These guys are total rip and customer service is terrible! read more

Customer service - miserable 2 hours on hold is the norm. If you have any technical issues they talk a good game but nothing material appears to remedy your problem. I'd rather have the bubonic plague than rely on this company (or Quantum Fiber since they merged) for internet or any other service they provide. read more

Absolutely terrible first experience with Quantum Fiber. I scheduled an installation and waited all morning for the technician, only to watch him pull up, sit in his truck, then leave without ever knocking or attempting to contact me. Minutes after he left, the status updated saying he was there. When I followed up, I was told my appointment had to be rescheduled for two days later, even though I was clearly home and tried to flag the technician down. This is completely unacceptable. I work remotely and had taken the day off specifically for this appointment. To make matters worse, the system claimed the technician couldn't access the property--which is just false. I've been with Xfinity for over 15 years and never experienced anything like this. I regret giving Quantum Fiber a chance. If this is how customer service and installation is handled, I can't imagine the actual service being any better. If I could give 0 zero stars I would.. read more

Quantum fiber is unreliable, expensive garbage. Constant reliability issues and terrible customer service. Avoid if you can

Never showed up for my install service. Then told me the next appointment was a month out (after my 2nd payment). Screw you Century Link! I'm glad you no longer have a stadium named after you. Nobody likes you and your mud pie quality of service anyways. read more

This is the worst company ever. Bad service and even worse customer service. We used them only because we had no other option. Recently switched to a better and less costly provider and I despite cancelling the service the day before the charge was to go through, Century Link charged me for the next month of service anyways and now are saying that they can not refund that charge even though I don't actually even have service. Complete fraud. They are clearly desperate because they are basically trying to steal $75 from me. I am happy we are no longer paying them for their terrible service but this is absolutely no way to treat customers. I WOULD STAY AWAY IF YOU HAVE ANY OTHER INTERNET PROVIDER YOU CAN USE. read more

By all means, do not choose CenturyLink. Service is terrible. And just like everyone else mentioned, they have no technicians available to help despite being a loyal customer paying hundreds of dollars every month. Choose another company that actually cares. They'll just keep sending the same script over and over. read more

CenturyLink sucks! Internet in my area is out again. This time for projected 3 days. I get things happen but you get the same tired msg of estimated recovery time after you've spent 5 minutes going through all the prompts when you call in. Why not send out a msg via text about what the problem is with periodic updates? Usually what happens is they send an email 6 hrs after the outage which you get once you can get out and about to grab a signal. Then after it finally comes back up you get a msg saying it's up and running but again it's usual several hours after the fact. Why not have an outage map like PSE with info that tells you what the problem is and how big the outage is. I work from home so lose money or pto when this happens. Not that they care. read more

Update. Found out the technician hooking up a new neighbor fiber optics, disconnected my service. Took CenturyLink 9 days to send a technician out to put a splitter on the pole junction box. Gerrr still upset about the whole thing. Oh and I never did get refunded the quarter of a month I had no internet. read more

I've had CenturyLink since the beginning of this year. While the speeds are fast-- down and up--the service goes down frequently. The modem they provided is of very low quality. I'm on the third modem this year already, and this one is fried. CL does not provide phone assistance, so everything is done through chat. Chat is u read more

Truly horrible. They somehow changed my email address so I wasn't getting bills and they over charged me for years, yet when I called customer service they offered no refund or support. It was also impossible to get a hold of anyone and took multiple calls to even get someone on the phone. The email changing especially even seemed quite scam-y to me. read more

CenturyLink is a telecommunications company that makes customers miserable instead of reliably providing high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers. CenturyLink is dedicated to annoying the crap out of people people through technology, both at home and at work. read more

I didn't think it was possible to make Xfinity look good. CenturyLink/Quantum Fiber pulled it off, though. I signed up for 2-5 installation. I don't even know why a technician is necessary - I live in an apartment, and Comcast lets you self install. And I don't know, and my building manager doesn't know why, a technician required 60-90 minutes to poke around closets and panels. Regardless, by the time technician did said poking, Quantum's internal service had shut down, and he was unable to install internet. I don't know why Quantum schedules for 2-5 if that means technicians show up at 4:40 when they shut down at 5-6, but they do, and the bottom line is I have no Internet. And Quantum Fiber now no longer has a customer. read more

As a business working to have our phones migrated to Microsoft Teams from CenturyLink, it is almost impossible to reach anyone. Their phone system is so convoluted that trying to determine which extension I need, is a challenge. Worse, when someone answers the phone, they have no idea where to send my call or who I should speak with. So, they just transfer to whatever line they think is best. That transfer turns into another transfer, turns into another transfer, and then because another transfer is needed - in the attempt to transfer me...they hang up. Today, they canceled ALL our accounts because of this migration. The migration isn't supposed to take place for three more days. The phones actually stopped functioning last Friday late afternoon. And, instead of canceling just the lines we are migrating, they canceled all our lines including our fire and security alarms. Talk about a mixed-up, responsibility-lacking, disorganized cluster of a mess....just another reason we are leaving for an internet phone service. CenturyLink, you earn an F for FAILURE. read more

Customer service is one of the worst I've seen. They give you options to contact an advisor but when you try to call the number or do a chat, it doesn't go through or you just lose connection. After multiple attempts, I finally got through on a chat with an advisor, and they were useless. my Internet is as bad as I have ever seen my streaming quality is that of 1980s. Was funny is that when you want to spend money or start a service they are so easy to get a hold of an accommodate you, but when comes to customer service are wanting to in-service, they really make it difficult. None of Internet services are exceptional but there's gotta be one that is even OK. Not CenturyLink. read more

Wish there was a better option. Very very slow, always not working or very poor. Can hardly stream a movie without it stopping. Called many times no helping the problem. read more

Impossible to get in touch with anyone for help. I had an appointment three weeks out to get internet hooked up for my new business. I had to get work covered to be available for the tech installation, then less than a week before the installation date they sent a text saying it was now going to be moved to two days later. I was going to be out of town so the new date didn't work for me. I called to cancel the appointment and spent an hour calling the customer service line over and over trying to select the right number to actually get to speak to someone real. So frustrating. When you try to cancel an appointment from the website it makes you go to a link and then you're required to log in in order to cancel - I didn't have an online account set up since I ordered service over the phone. If you're trying to get ahold of a representative and you don't have an existing account but you've already initiated service to start just press the buttons to connect you as a new customer otherwise you'll just be looped around and around to never getting in touch with anyone. I had an order number so I thought I would be prompted to enter it. I wish I would have checked Yelp before even trying to get internet set up because all of these one star reviews make so much sense to me. read more

Neighbor cut our data line and soonest repair time is a week out. We work from home. Star Link is oversubscribed for our area so we're looking for emergency options. read more

Truly the worst company of any kind I have ever dealt with. Absolutely immoral. They took advantage of my dad who is suffering from dementia. These are the worst kinds of parasites. Good luck reaching anyone for help, if you are willing to wait over an hour for a representative, they will transfer you and "accidentally" disconnect. Clearly their strategy is to get as much money out of you as they can and then wipe their hands clean by not responding in any way. Eventually, I'm sure most people simply give up and pay. Don't walk away from these monsters...run. read more

We recently switched from Comcast cable internet to CenturyLink fiber internet and we are really happy with everything so far. I would definitely recommend it. I signed up directly on CenturyLink's website for the Fiber Gigabit plan. It is $65 a month for life (or until you move). It includes free installation and a free modem/router and they threw in a $100 Visa gift card! The speeds are up to 940 Mbps download/940 Mbps upload with no monthly data cap. At Comcast we were getting 100 Mbps download/10 Mbps upload with a 1.2 TB data cap for about the same price. It was super easy to schedule the appointment and you can do it on a Saturday. It is kind of annoying that you have to block out a full day, but they do call you about 30 minutes before they actually show up. If you download the CenturyLink phone app, you can also log in and see an estimated time of the technician's arrival. There were actually two technicians involved in our installation. The first one hung the fiber optic cable from the telephone pole to the box outside our house. The other one set up the modem and router inside our house. Both were friendly and knowledgable and it was super quick! Our internet speeds are definitely faster now, but of course it won't be hitting that 940 Mbps number all of the time. We haven't had any problems so far with the service. read more

if I could give 0, I would. Century Link is the only provider for this location. They use this to take advantage of and gouge customers, whilst docking the service after a few months of usage. Our internet is running at a third of what we are paying for. not only did we have to fight with 'Greg' for a credit on the account, it's going to be NINE DAYS until a tech comes to 'fix' it. Save yourselves and choose a different provider. Heck, a pay-as-you-use hotspot WiFi is better than this!! Service - Abysmal. Customer Service - Might as well not exist. Price - Absolutely not worth it. Flexibility - This company is still on outdated landlines to provide coverage!!! So needless to say, they're far from flexible. Update your products, and update your customer service, 'cause you're currently as useful as a fart in a wet paper bag! read more

Unfortunately, I have to warn others to stay away. After years of reliable service, I began to have recurrent connectivity problems. When I attempted to try to get tech support, I encountered a mind numbing and time consuming experience that was fruitless. They will lose a long-term customer as soon as my shipment arrives for a new modem from a different company. Sad because all they need to do is provide good tech support. The problem is getting to tech support. If anyone from CenturyLink is reading this and cares, your chat does not work and your phone automated system does not work. In the end, it is quicker to terminate service and sign on with a new provider. read more

I feel like the fact that they have a 3mbp service in this day and age, that inexplicably costs $60, says everything you need to know. Unfortunately, they are the only option in my building, so the 3 mbps plan is the fastest option in my apartment. Try to stay away from them if you can. In addition though, shouldn't this be illegal? read more

CenturyLink - speed test - Internet Service Providers Near Me

My time with CenturyLink as an internet service provider has been one of the worst customer service experiences I have ever had. I think they are deliberately trying to scam me out of money. The website to cancel does not work. It lies to you, saying that you can cancel online. I have filed a report with the FTC. Then when you fill it out, it says you cannot and you must call. When you call to cancel, they ask you a bunch of bullshit questions and put you on hold. AtlasNet is providing me with faster service for cheaper, and with a seamless customer service experience. If at all possible, avoid CenturyLink. At all costs, never use CenturyLink. Furthermore, the website of CenturyLink is incredibly unstable and unusable, if you run into internet issues, you are likely to be frustrated trying to get their website to work. How does an ISP have issues running a website?? read more

Horrible. Always cancels without notice. Super unprofessional company. They take advantage of the people on the Key Peninsula without a doubt. read more

Thank you Jeff!!!!!!!!!!!!!. You finished the installation left incomplete from 3 years ago. The first Installer never checked the line or the phone jack that we paid to have installed. Incoming calls were disconnected within 3 rings. All calls were plagued by a loud 60 cycle hum. It took 2 weeks of incompetent telephone, chat, and other "CenturyLink tech support" , 20 hours of personal time on my part, and $450 of unnecessary replacement equipment to get someone here to fix the internet. The telephone support leaves a LOT to be desired. When a technician, Jeff, a true hero of modern technology, came out, not only did he fix the internet, he also fixed the phone line that never had worked. We had been paying for it for years; now we can actually use it. 95% of the people I encountered via phone, chat, or text seemed to have no knowledge of how to troubleshoot a problem. They do not seem to have been trained past the point of asking if you have unplugged the equipment. Once they have asked the same repetitive basic questions, they mysteriously disconnect. Some do not even try to make it seem accidental. One text tech support person typed that he did not have time to "look it up" and disconnected. After that, txt help has been blocked to me. Evidently, Centrylink might be one of the most economical internet/phone DSL providers. I'd be tempted to switch, but after spending all that time and money, it is too much work to start over. If Jeff, the heroic service provider, switched companies, I would follow him to another service provider. Give that man a raise and train your phone service techs. read more

Our internet was knocked out during the big bomb cyclone more than 10 days ago. It took more than a week to get an appointment and then they canceled without showing up. Now 48 hours later then sent a guy out who didn't know what was wrong, tried to sell us on a different internet service and then left without repairing the internet. Century Link has horrible service. read more

To whom it may concern, Our company has been without phone or fax service for 5 days, since Friday 2/9/2024 at about 11am. We've lost thousands of dollars in business because we cannot answer question calls from potential clients that just went to the local boat/yacht show in Seattle, we've spent hours upon hours on hold trying to get the issue resolved, we've had multiple "tickets" the numbers I have most recently are ticket MR #0160116, & REP #0155683 issued for the repair, had many, many, many, CenturyLink employees tell us that someone was on our way, someone would be here by 11am, no one showed up, and then we received the automated call on an employees cell phone at 2:30pm that the dispatched employee, I believe by the name "Enrique" would be here within 30 minutes yesterday which they never showed up. Now we've spent at least two hours today on the phone just to be told repeatedly that dispatch shoved us back down to the bottom of their list and "they promise" once again that they can come out tomorrow 2/14/2024 at some point to fix the ripped cable line... There has been soooo many lies, issues, "basic standard answers" provided to myself and my employees. Although all of your poor customer service employees were above and beyond nice, it's an absolute "joke" speaking to them to hear the same list of "standard answers" and receiving absolutely NO service. It's clear our business is not important in the least to CenturyLink and we will be moving all of our phone lines to Comcast at this point. Although my business may be small to CenturyLink with our 9 phone lines, we are in the business of title and escrow for large yachts. We deal with the wealthiest of clientele whom also are business owners for large corporations, and believe me, word of mouth on how someone is treated by other businesses goes a long way. As you can see below, this is the email we are sending to all of our clients as to why they cannot get us on the phone. I would be horrified if I worked at CenturyLink at this point. **Please note, our phone system is down, and we have limited incoming call capabilities at this time. CenturyLink will not provide a time that they can begin work on the phone line that was damaged by a vehicle last Friday. Truly disappointed and disgusted with the treatment received from CenturyLink at this time. Sincerely, KG Manager read more

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I've had this internet for one day and I already hate it. First, I keep getting texts telling me an agent is coming to set it up. There is no agent, they told me it was a self install over the phone. Second, apparently you can't even set up the internet until hours after your equipment arrives and you get a text message telling you the appointment is complete. It would have been nice to know that before I spent nearly a fucking HOUR calling all the tech support lines and going through a vortex of goddamn doom during which the automated system hung up on me more than four times until I was literally screaming into my phone that I wanted to talk to a representative. Who then told me I didn't even have the option to set it up until 7pm the day of my appointment because the link that displays in their app to perform the setup (that I thought didn't exist because it wasn't there) won't appear until that time. Zero fucking stars. I would have kept google fiber but they don't have service at my new address. read more

I haven't had internet for 2 days now. They modem they provided(that I have to pay for) apparently just stopped working. It's impossible to get anyone on the phone. The next available appointment for a technician is weeks out. Their operations support is nonexistent. I called xfinity and they were offering to have someone come to my house and set up internet in the next day. read more

For my business location, CenturyLink was our only option.Signed up for internet service.If I was slightly late sending the monthly payment, they shut off my business service within days.  [ [ yes, it happened a few times and they charged me lots of extra fees to reinstate service ]Closed my business and never used Centurylink but now that I'm not using them, they won't cancel, just keep billing over and over every month.Tried canceling for 6 months but they won't answer the phone [ only if you want to open an account ]In my opinion, they're nothing but thieves. They have a 1 star rating everywhere I look, thousands of complaints with consumer affairs, Yelp, BBB, Google review, on and on. read more

Richard Ellis did a amazing job getting us going with internet he was very helpful thank you so much!

Travis Doria who is a Manager with Century Link was absolutely horrid to work with. I am so disappointed in the quality of customer service that Century link has provided. I am a long time customer with no billing issues and no technical issues. this is the worst experience and we will be leaving the company. read more