I just helped my parents upgrade their alarm system with Froula, who installed the original decades ago when they first bought the house. We wanted security cameras, motion detectors, heat sensors, and exterior door/window sensors. I feel great about it! My expectations were surpassed every step of the way. They were incredibly kind and professional while we all juggled uncertain Covid schedules. The technicians just came this week, and were absurdly professional and capable. They knew every last random detail about houses like ours, did impeccable handiwork, and were fabulous communicators. On top of that, they wore masks every second they were inside the house without even mentioning it. Their after hours emergency house calls *are* expensive (which they very clearly explained!) I imagine some of the negative reviews here didn't realize that. Really great guys all round, and I recommend them highly. read more

I am writing to express my deep gratitude to Froula Alarms, and to Jaspyr in particular, for responding last week to an off-hours call from me. It may not seem like an emergency to the average person, but it was for me because I was concerned that I could not get my alarm to set as I was leaving in the evening, and my shop is full of expensive Christmas merchandise at the moment. I called Froula, and Jaspyr was the technician on call. He was extremely polite and helpful, guiding me through checking various pieces of equipment in the shop and saving me the money a tech visit would have cost me. We figured out together, while he stayed extremely calm, that a battery was burned out. I went to to a grocery store to buy a new one, even calling him from that store to make sure I was buying the right battery. Then I called him from a ladder in my shop, and he explained exactly how to replace the battery and reset the alarm. I am SO GRATEFUL for this assistance, and for Jaspyr's calm and reassuring manner. Shopkeepers live in terror that we will be burglarized, and a properly set alarm, maintained by a company that cares, staffed by experienced and kind technicians, is essential to running a bricks and mortar shop. Jaspyr understands all that, and I am very appreciative of his assistance, which took about two hours from start to finish. He stayed with me, answered his phone about four times, and answered all my questions! He's a keeper, Froula! read more

This is truly an "old fashion" honorable company. They had put in our alarm system almost 40 years ago and have always been responsive and professional to fix any problem. This time the old system gave up the ghost. They came back with a very competitive bid to update the old one. They did "right" by me so I would highly recommend this company. Their integrity is not experienced much in this day and age. Please consider them. read more

We've been using Froula since 1998. We are not only happy with the support we get for an alarm system that was installed prior to us moving in here (1997), but also for all the "low voltage" work they have done running CAT5 cables, additional phone lines, and making repairs (sometimes installing wireless sensors) when contractors we've hired have detached, hidden, broken, or cross-wired connections during renovations. Extra points to Dave today who had to deal with getting a new phone cable through a misaligned header and various obstacles for a new home run to a relocated office. read more

I use Rich at Froula because not only is he highly knowledgeable about our advanced multifamily fire systems but he is charming and respectful of my residents. We performed a 50 unit inspection which most people would consider a difficult ordeal but the process was swift and almost pleasant. My residents had questions about how they are protected and they were given immediate answers. They wanted to know exactly how they are proetcted from life threatening events and they were left after the test, leaving for work ahead of schedule and with with piece of mind. You can't buy that king of experience! If I could define the perfect type of safety technician to protect my residents then I would start with Rich at Froula, he is the mold for new technicians to cast from. read more

I hired Froula to upgrade my VERY old video system for my small apartment building in Seattle. Was a terrific experience- a number of the cameras needed to be moved to get better angles and we added a few cameras. Plus they added wire a few places in case in the future we wanted to add another camera- which will save money if we add cameras and cost nothing. The system was set up and they showed me how to access remotely and from my computer. Very good experience and the install team took time to make sure they cameras were all angled they way I wanted. read more

I hired Froula Alarms after canceling my service with another company who had ripped me off for almost a year (over charging and not canceling my service when I asked on the phone, in writing and in person). I am very happy with the replacement system froula installed and their service. Thank you Froula Alarms for being a reputable company that CARES about their customers! read more

Extremely unprofessional. First, they refused to visit for an assessment at a reasonable time and chose a time of their own convenience. Then, they changed the chosen time at a few hours notice. Finally, they called 15 minutes before the scheduled time and cancelled the appointment. All without any apology for wasting the potential customer's workday. If they are so unprofessional and slow on providing a simple quote, how can anyone trust that they will take timely action when the security alarm actually goes off? They also quoted $1600 for an initial installation for a standard home and unabashedly admitted that they know they are way more expensive than ADT and others. read more

Great people, honest, straight forward and are willing to discuss pros and cons of using their services. No pressure. The bid was clear and very easy to understand. The contractual language was minimal, ( not six pages of fine print). The installers were neat, clean and professional. They corrected a math mistake I did not catch, in my favor. They took they time to make sure we were "trained" on the operation of the system. I feel like the support and customer service is a 10. They care! One item was over looked while the bid was made and they made it right, installing the oversight items for free. Sure, you can pay less per month going with a national firm, well except you really pay more over the contract! Froula Alarm Systems are what every company should strive to be. You have the choice to have monitoring or not, by the way. Very satisfied. read more

Update: I called 24 hours after my experience with Sydney and was answered by a customer service manager named Susan. She seemed concerned about my experience and said she'd examine the recorded conversation, talk to Sydney's manager, and have me contacted by her within 24 hours. Until then I was ready to hear how they were going to address Sydney's behavior. I heard nothing for 72 hours, and so decided to post my experience for everyone to see. I'm done with these people. Like I told Susan: "I'd rather have no alarm company then having to pick up the phone to deal with someone like Sydney again." She and Froula don't deserve my business, and I'll actively recommend against anyone to pay them for anything. read more

I had Froula install my system when I bought my house in 2000. Over the years they have done upgrades and changes for me. They are always prompt and professional, informed and make good suggestions to do what I want to have the alarm system to do. I think they are probably the most expensive and what I want now is outside my price range BUT they knew exactly what I was trying to accomplish and the best way to get it done for the maximum coverage I wanted. I did have other lower bids but in no way did I trust that they knew what I wanted or would stand by their work. Froula does. First rate all the way. read more

We've been ADT customers for 27 years - but in January we finally got fed up with the poor customer service and 'big company' mentality. We did some checking and found Froula Alarm Services. They're a local, family-owned / operated alarm company with LOCAL monitoring that is priced cheaper than ADT and others. BEST PART - Froula did an entire house retrofit complete with motions, cameras, wireless monitoring, Internet access via iPhone, etc. - and did a great job. Ours was a difficult installation, but they were diligent in ironing out all the details to make sure it worked properly - at their expense even when they needed to provide extra equipment not foreseen in the estimate due to RF idiosyncrasies in our house. We've had a couple minor tech issues which they immediately covered under warranty and resolved promptly. We're very particular customers who are willing to pay a little extra for excellent service and attention to detail. Froula has been wonderful to work with and their people are genuine, fair, prompt, and committed to making everything right. We highly recommend them for a LOCALLY monitored (meaning, they know where Ballard is...unlike ADT who thinks it's in Wisconsin somewhere) company with outstanding customer service. Thanks to Kelly Earle and his entire team. Nice job guys! read more

The owner of this company contacted me after a bad review. She was very concerned with my situation and helped me to understand the way their on call fees are handled. I do recommend before you have them come out for service, how many laborers you will be charged for. read more

Very nice people and some talented folks on the staff, but over a year (and thousands of dollars) later I still don't have a working security camera suite. I think they may be very busy, which can be a problem for small successful companies, because when they focus things get fixed, but then it's off to the next fire and nothing gets nailed down. Very poor followup as well on items not finished but promised. I hope they can grow out of these issues, but I'm moving on. read more

After a home break-in earlier this year we looked into several alarm companies and I can't say enough how happy we are with Froula. Kiss ADT, Brinks, etc. goodbye, its a waste of money. I also interviewed over 8 local alarm companies and none of them could touch what Froula offered. Froula is a local business and their prices, install quality, and overall service are the best I have ever seen. Everyone was extremely polite, professional, and a pleasure to work with - VERY highly recommend. read more

We've been using Froula since the mid-1980's. We have never been disappointed with their service nor expertise. And this past week, they came to our house to check out our security system (installing a few new "contacts"), to repair one of the sound system speakers, and to install Apple TV and to mount our new television. They are experts in all of these areas, and always send technicians who are prompt, professional, polite, knowledgeable, and patient. We would strongly recommend them to anyone building a new home, or deciding to install security systems. read more

Froula installed our system in 2012. We've no reason to complain UNTIL NOW! While away, our neighbor heard our alarm and called to Froula to report the incident (he saw the ID sign). According to our neighbor, Susan, the customer rep, disclosed an indiscriminate amount of details regarding our absence, our cousin house sitting, etc. and this neighbor WAS NOT on our list of back ups! When we spoke with this neighbor, he chastised Froula's lack of protocol displayed by Susan; as were we! I called to speak with Susan and not only did she fail to take responsibility for her indiscretion her protests included denied having disclosed ANY information. Had she not, how else would our neighbor know about our absence and our cousin house sitting information if not from Susan? We did not share our plans with ANYONE. I spoke with a manager at Froula and other than reminding Susan of Company policy he said no other personnel action was necessary; including noting her indiscretion in her personnel records or implementing additional training. His reason? She has been an employee for 4-5 years. NOT reason good enough in my book. This is a SECURITY COMPANY and there is no room for INDISCRETIONS!!! (or second chances?) read more

susan I see has a problem. not that nice or pleasant. needed a bid for callbox. wont be getting one from them. may want to re-visit your employee there froula read more