Got my installation fee waived, friendly employees that care about you and will help you find the…read morebest deal, not necessarily the one that costs the most.

From the owner: Best Connect (formerly EL RAFA ) is a family owned business that has been serving the South Puget…read moreSound area for over 8 years, by bringing customers the best in TV and Internet services. Our customers are residential and commercial. We pride ourselves on outstanding customer service, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today and we can set you up tomorrow (next day install is subject to availability). Ask for a Spanish assistant.

There were 2 techies who were Knowledgeable and professional…read more They listened to our requests and positioned our cameras where we wanted to place. We are very pleased of their service.

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

We have had Astound Internet only for 3 years and never had any issues with service where we live…read more Went in yesterday to transfer service to the new house we just bought on the other side of town, and Erik was really helpful. Got it all done in like 20 minutes and now I'm rate locked at an amazing price for as long as I have service. Hoping it works as well at the new place too.

Service has been great anyway, but just walked into the office and got a killer reduction in what…read morewe're paying and better service.

CenturyLink no longer services our area, but gave us no notice. Just turned off our service and…read morethat was that. We only noticed much later that we had no dial tone.

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both…read morephone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they'd need to switch to Quantum Fiber, CenturyLink's supposed "sister company." Without warning, CenturyLink had already cut their service. After examining their modem's setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, "Oh, we're going to need to dig a cable to the house. We'll do it after the holidays." No firm date, no follow-up plan--just a vague "after the holidays." The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws--both elderly and not comfortable using cell phones--had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as "connected." A manager dismissed me with a hollow apology: "As much as we'd love to help, we just can't reconnect the phone now that it's swapped over to Quantum." Weeks later, my mother-in-law called CenturyLink directly and was told, "Oh, this isn't right. We can reconnect your phone until Quantum finishes the install." That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they've done absolutely nothing to deliver service. This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn't touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away. I'm also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent--it's disgraceful.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

I have been using Lightcurve for years. When I wanted to move my modem, I set up a service call…read more When the technician showed up in his Lightcurve truck the day of our appointment, we were pleasantly surprised on his efficent and tidy work. ​His name was Allen/Alan/Allan.... unsure of the spelling. I have suggested Lightcurve to multiple people in the South Sound due to the fast service and follow through of the technician.

When the TV service was using cable there was never a problem/…read moreWe had not problems with it ever. When the management weas dumb enough buy into xtreaming we have had problems in every category ever since. I have had repairmen coming out at least 10 times . It is pointless to try to watch anything. We no longer try to watch. Our "tv service is fraudulent because nothing ever works for more that a week or two. Your streaming is worthless. I will be cancelling the tv service by the end of the month. I am tired of paying for service we never get.

HCC is amazing! Fiber optics was recently made available in my community and have experienced…read morenothing short of 'over-the-top' customer service and tech support. In particular, Dan, 'Tech Guru,' just finished looking over what is needed to get the best internet connectivity and service. He was simply outstanding. Answered all my questions - his technical expertise is without par! Additionally the two customer service professionals I've been working with, Hillary and Sarah, both delivered epic customer service. Having been a long term customer of Comcast and Century Link, I've never felt as listened to and actually helped me. Keep up the great work HCC - I'm a raving fan!

This company tore up our driveway for fiberoptics that never came. Ours is literally the last…read moreservice line in our neighborhood to receive this upgrade, an upgrade that would DECREASE our monthly bill by 10% and increase our speed 1000%! Our neighbors literally received the upgrade over 3 years ago. HCC dug up 25 feet of our driveway, left it looking like garbage, literally there are shards of metal and glass where they dug it up... I've called every month, but for 6+ months I've been told by customer service that they 'have a part on order' and that the construction supervisor will call me back to discuss moving forward... to date, that construction supervisor has never called me. I am disabled and on a fixed income and my bill could've been reduced years ago!!!??? I feel totally taken advantage of and discriminated against, which is so sad because when I moved her I had such high hopes that service through a local company was going to be a great experience, but instead, I've been totally ignored.