Went in to make copies of two keys other local shops were unable to duplicate. The gentleman who…read moreassisted me was very friendly and knowledgeable. He was upfront about not having the right blank to duplicate one of the keys but gave me other options without being pushy or trying to sell. They have a grab a number machine (like at the DMV) so I'm assuming it can get pretty busy during the day. I went late in the evening and there were no other customers so I didn't have to grab a ticket nor wait to be assisted. Will definitely be back!

I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,

One of there employees parks his work truck on a main road not residential street. It is very…read moreunsafe because as soon as you turn the corner the truck is right there. When it's foggy or raining someone is going to run into it. Can you please ask your employee to park in front if his house or in his own drive way. It is parked at 168th and 139th in sunrise in Puyallup Wa.

From the owner: For over half a century, Guardian Security has been at the forefront of custom commercial security,…read morefire, and communication systems integration in Washington State. Today, we proudly serve tens of thousands of customers throughout the Pacific Northwest. Contact us today to learn more.

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

I rarely leave reviews, but these guys were great! Contacted them on Friday, sent a description and…read morea picture, gave me a quote, got me in 4 days later, on time, fare pricing, installers were friendly (even wore shoe booties!). I will definitely use again. Thank you TTG!

Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

Hi, Matt. Been trying to get your service, but your mailbox is full. I can imagine how busy you are…read moreand thought it best after our power went out not to contact you right away because you would be swamped. Sorry now that I did not do that. Alarm system down. Got it to quit beeping finally. Service requested as soon as you can get to my house. Just call me when you do get a chance. Thanks much. Ann

I contacted 5 other security systems before making my decision on who to bring in and install a…read moresystem into my home. 4 of those 5 companies wouldn't even come out to my house. Alarm Works was the 6th company I called. I'm really glad reached out and made contact with them. Matt came out to my home and actually spent time walking through my home/property and thoroughly explained everything to me. He explained about the equipment quality, made recommendations as to where cameras should be placed and really explained the system to me so I could clearly understand what he was talking about. When he and his crew came out to install the system everyone was extremely helpful in explaining what they would be doing and were very respectful to me and my home. They were very careful and cautious while working in my personal living space and did an outstanding job of cleaning up after themselves. Matt took time to make sure I understood all the components of the system, the key pad, camera monitor, recording device and downloaded the apps to my laptop, phone, and I-pad.

The pros at Connect&Protect are the real deal!…read more I wanted 24h security cameras installed and evaluated a few companies and pros. Here's what set them apart: - Responsive and generous with advice on my home security needs even before hiring - Flexible planning and open to feedback. We had a good plan after an initial walkthrough, but even as I changed my mind a couple of times, they were open to discussion and iterating on a final plan with me - Competitive pricing The actual install itself was impeccable. High quality drilling, great wire management. If I had hired a handy man, this is where the work would have ended. But we ran into a complication with networking and the pros at Connect&Protect were able to effectively troubleshoot and fix it. It was a great experience end-to-end. It's clear that the folks at Connect&Protect cares about their customers and truly enjoy their craft. Highly recommended!

Not sure why this place gets great reviews on Google, but I have had nothing but a horrible…read moreexperience. I booked this company in early June through an app called "Thumbtack" to install cable drops from my router to my office. After not hearing a response for a couple of days, I should have taken this as a sign, but I called the company to see what the hold up was. My phone call was returned-- and after a polite conversation with the owner, Khalil scheduled me for the 28th of June. between 10 am - 7pm. After about 12 noon, I didn't get a call from anyone so I called, and they said they would see where the tech was, and would call me back. After a few hours, I got a call back from the company and they told me they wouldn't be able to make it-- but had an opening on the 4th of July, and they could get me in. I was skeptical with it being a holiday, but they assured me that they would be there. Well, the 4th came and went, and not only did they not show up, I couldn't get in touch with ANYONE to figure out what was going on. The following Monday, I was called by the company after I left a message to figure out what happened. The owner eventually called me back-- and he apologized profusely and gave me some discounts to things and promised he would reduce my price. I gave him the benefit of the doubt.. (I know) But said he could be out there on Friday, July 18th. Between 10-5pm. As you can probably see, by noon, I got a message from the owner that he was stuck at a job and if he couldn't make it, could we change it again to 22nd of July. I told him that if he couldn't make it, then I would want a refund. I decided to cancel as it continually shows that I am not a priority. I was promised that I would be the first customer first thing on the 18th, but it has shown that he has put me on the back burner again. I also had to call each time, and it took forever to receive any service. I would highly suggest anyone considering them to read this post and be aware. I am currently waiting for a refund that was supposed to take 2 weeks, but they offered a cashier's check, which I accepted. Please don't book this company for any work if you value your money or your time.

8pm at night. Door to door salesman named "Andy" ignored clearly worded signs on my front door…read moresaying "DO NOT KNOCK OR RING BELL" and decided to ring my doorbell and knock two times each while my newborn was sleeping Opened my door and pointed to the sign and he stormed off and intentionally left my front gate open which would allow my dog to escape. Walked outside to close my gate and he yelled across the street "Good job closing your gate!" I asked him who we was with and he lied and said a pest control company. Terrible unprofessional behavior that paints Vivant in a bad light for hiring broke bums that just got out of a halfway house.

DO NOT use Vivint. Absolute garbage people who work there! I moved into a new home with a built-in…read morealarm system. I no longer need their services. Trying to cancel my account, and I've been on the phone for over an hour. I HATE THEM!

Adding two more stars but there's a quick story behind the change. I again called the offshore call…read morecenter--who admitted they had no way to transfer me to a supervisor "in the States" so I asked for corporate headquarters phone number. Of course I was given the wrong number which was also the wrong state. A quick search gave me the actual corporate headquarters office in Florida. Called the phone and got myself in the right queue. The call was answered by lady in help center support--customer relations. What does it say about any U.S. based company that they only way to get real customer service IS TO CALL THE US-BASED CUSTOMER RELATIONS DEPARTMENT? A very sad commentary on how low these companies place quality customer service below profits. But the lady did expedite the return of the long lost install tech who finished the job the following week. And thanks to her I got a call from an extremely friendly and helpful tech support guy named Anthony who walked me through the basic features and use of our new security system even though we were over an hour on the phone. Anthony requested that I fill out the survey on him which I'd get after our phone call. Still waiting, Anthony. I mentioned the missing survey to customer relations lady and got no response. But she did make two follow up calls to verify that both tech support and the equipment install had been done. That was nice. So if you're reading this review, Anthony, I'd give ADT five stars if all its customer service staff provided your high caliber of service and were all worked out of offices located onshore.

STAY AWAY FROM ADT AT ALL COSTS!!!! STOLE $5,000 FROM MY 80-YEAR-OLD MOTHER…read more Four weeks ago, I decided to have a security system installed on my mother's house, she is 80 years old. I called ADT and told them that all I wanted was sensors and cameras installed on the front and back doors. I was quoted over the phone that this job would come in around $200 plus monthly monitoring fees. I agree and set a date for install. I could not be there for the install. The installer (ADT Tech) ended up installing motion detectors, perimeter cameras, fire alarms, window sensors (installed on windows that don't open, and you can't even get too) and charged my mom $5,000+. During the install my mom told the tech that she didn't believe her son ordered all of this and that she didn't want all of this. The tech told her oh no this is what you son ordered, and this is what you need. Which was a flat lie! For the last 4 weeks I have been calling ADT to get this corrected and my mom's money refunded to her. I have called twice a week for 4 straight weeks. Each time being told that somebody who could help me would return my call. Finally, I drive to ADT Tacoma off of north 9th street. I was told there by Brad Wheeler (General Manager of Operations for the Pacific Northwest) that he couldn't do anything for me. Really? He proceeded to tell me I needed to contact Nick Gayman a 3rd party installer as he was in charge and who I needed to talk too. I spoke with Nick, and he said I needed to speak with account management to get this fixed, which is who I spoke with already twice a week for the last few weeks. I have never been given the run around so much in my life. I even told them I would keep the equipment I ordered and continue the monthly monitoring service. I just wanted them to do what was right and remove the equipment I didn't order and refund my mom her $4,800+. But apparently nobody at ADT is capable of making the situation right. I am sure this isn't the first time this has happened and wont me the last. I will continue to make this right and won't be going away. Next stop BBB.