I walked in to return the dvr and cable box and dvr and it was fast and friendly at the store thank you! Xfinity online and call was the opposite the chat was useless and the two representative, I got hung up multiple times for what 30+ minute's of wasted time explaining what I want to be happy instead I got constant upsell. Just make yiur customers happy to start. read more

The wrong phone was added into my family's service plan. This was definitely due to a lack of understanding on both parts but the specific salesperson that worked with my father was told multiple times which phones needed to be switched but somehow the transfers still got mixed up. Thankfully this was an easy fix, but it was still an unnecessary headache. read more

My experience is not with this specific store either but about how Xfinity/Comcast operates as a public service. I did not think it was possible for an internet & phone service provider to get any worse but now it has become obvious that they are now incorporating 3rd world type of customer service. And believe me, this is not an exaggeration by any means. They are specifically trying to deceive their own customers in order to keep you putting money into their pockets. It's impossible to get a real person on the phone unless you happen to find the number that they do not want you to have. And then they will try to get you to believe that they need to help you by getting you to hang up and promising to call you back but they purposely don't call you back. I have 2 apps on my phone for Xfiniti and neither one of them works properly. You cannot get into your own account and the reason is because they do not want you to be able to find out how much time you have left on the contract that you signed when you accepted their new free phone. As an example, AT&T will offer you a less expensive service but you need to know how many more months you have left on the current contract with XFINITY/Comcast but they put in place road blocks so you cannot find out. And if you leave too soon, they will hit you with additional fees for breaking the contract you signed when you accepted the free phone. As you know, you are wasting your time trying to get through to their customer service office but this is the phone number that will get you to a real person. But they will do everything they can to make you feel as if they are helping you when they are trying to share as little information as possible. Once I leave, I am never going back to these professional scammers. We are supposed to have a Customer Protection Agency but they simply take monetary gifts to look the other way. Xfinity/Comcast is an embarrassment to the term "Customer Service." This is the number to reach a real person but they are are very schooled in how to "NOT" help you. 1-888-936-4968 And those surveys that allow you to give a review. That's only there to provide the illusion thattheyu care about their customers. THEY DON'T CARE.... read more

Don't do it. They have screwed us over for the last time. They kept service at our old apartment for almost a year. After repeated calls and changes of address that just evaporated as soon as the phone call was hung up. Then they demanded we pay for both locations we were lucky we had it on record and had recorded that we tried to transform the service and shut the old service off. They also over charge by insane amounts. I went Verizon home 5g got twice the speeds, no contract, all equipment included... For 30 dollars a month less... Oh and when we turned in our box the woman here was super rude. Connected us to guy on a camera, that we couldn't hear, because the speakers messed up. Then she tried to hassle us about a streaming TV device that we were never given. If I could I would give it -10 stars read more

The worst customer service i have ever received first off they literally know nothing about how their own business works they just blame everything on corporate. They have ZERO useful information and don't want to do anything that requires actual work. Please for your own sanity stay far away from this store read more

Asked xfinity to remove or replace our small cracked cover to their equipment in my yard - they replaced it w a three foot cylinder - who would look at this and say yeah that looks good ! I don't even have xfinity ! Horrible company - been on hold for an hour trying to get it fixed .... Again read more

Xfinity Store by Comcast - Repair- Cover for xfinity equipment in my yard - Television Service Providers Near Me - Puyallup, Washington

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trying to get to talk anyone but the recording which is NO help what so ever very poor quality . then it take for never to get some one and when you do they do not know much about the cable and what the customer should be getting. you need to train your people better. I have been trying for two month off and on to get my programing that I have paid for. read more

"Laura" @ this location proceeded to LOUDLY tell my 77 year old mother "I dont need to see what you are showing me I have your account information" (as my mother was trying to figure out why there was a late balance and she had made all her payments). She said "we went over the information & nothing has changed you are wasting my time and there are other people that need my help Im not going to repeat myself over & over". She was rude, berating, judgemental and embarassed my mom. That would not have happened if it was me I would have put her in her place. read more

This company is terrible. Especially xfinity mobile. You just keep raising the prices and then won't network?Unlock my phone after cancellation. Avoid this company at all costs if possible. read more

Wonderful customer service. Instead of spending hours trying to talk to a human on the phone I just drive to the brick and mortar store. Made appt that day and was seen immediately.The staff is friendly and very helpful. They took time to hear me out and solved the issue. read more

Do you like watching movies without it stopping every 3 min? Do you want to use your Internet on multiple devices but still streams game play smoothly?? Well then DO NOT GET COMCAST/XFINITY! We have the best they offer for gaming & it's slow, it lags, it cuts off movies, it doesn't give good WiFi to the rest of the house but it also doesn't give good WiFi with it being in the same room. They continuously raise their price and all the talk you hear of how many ppl go thru them? Well yeah that's because we are literally stuck with their service since there are not many competitors around. They monopolized enough already! read more

This store is terrible but Comcast Xfinity is totally terrible they do unethical things to people all the time which happened to me which I have filed two complaints against them. Anyway I've tried everything and the one store in Lakewood Washington is a piece of crap they treat you like you're nothing this one guy AC he thinks he's Mr Big stuff. He is the most rudest person that works for the company he should be cleaning bathrooms for a store not doing customer service. I went in asked him if he could help me on a simple problem I'm having he just looks up at me smiles and says nope. I asked my daughter about what happened I went in there and she said yep that's the same person that is so rude to me then I looked on reviews and there was somebody else that said the same thing. They need to get rid of this clown read more

Came in to ask about a change in our bill. Mikail Hill was the young man who greeted my aunt and I. Not only was he able to clarify our bill, he was able to get us the most current modem for the best speed AND he was able to get the best price for my aunt and uncle. We were pleased all the way around. Thank you, Mikail, for your amazing customer service! read more

Puyallup WA. store: I'm old, a disabled vet, tech challenged, and get stressed easily by having to repeat myself or discuss tech issues. I explained all this in front of the staff before we started. We've been getting screwed on our bill for months (it doubled to $450!) since they dropped our old package. My wife was brought to tears trying to navigate the online apps to select a new plan. Every time she'd get it set up and try to activate the final total it would add an additional $100+ to the final bill. I Explained this to the staff at the store and received no explanation. I was the only customer, with four clerks up front, the manager and another in back. I was being helped by a nice young man who was relatively new, and having difficulty navigating our internet needs plus a landline. The other staff seemed to be initially inconvenienced when asked for help by my clerk, and had to be torn away from a movie on one personal phone (loud enough to be heard), and scrolling on the other three. After 30 minutes of having to keep repeating wants, needs and desires and fumbling through options, which kept cancelling for some reason, it finally came time to close the deal. Sadly, this required a smart phone to verify the contract and sign, which I didn't have with me. The young man was unaware of an alternative, like a printed contract etc. and none of the other staff intervened (I have an uncontrollable stress reaction and my voice drops and tends to break up forcing me to talk louder: think RFK JR) until I was so frustrated I got up to leave. The manager finally walked out front and offered to bring the contract up on a pad. My clerk walked out in frustration. The deal was finally closed. Once I got home a few hours later, we now have internet and phone but no TV. I'm really frustrated, and now we can't talk to a human because everything is AI and the store is closed. There are no after hour human operators and the AI keeps asking for info that has already been stated (phone) or typed (online) and here comes the stress reaction........ OVERALL: We are in a somewhat phone and internet dead zone and to my knowledge this is the only cable provider available on our long private road. We've had four different contracts with Comcast/Xfinity over the last 7 years (a housefire, a rental, back to the original house, then our new home, and my parents house in Bremerton during covid). Every time we moved and turned in equipment it would take weeks or months before the billing was corrected and charges stopped for equipment and services for addresses we no longer lived at. Customer service: They try, but have no experience, or are apathetic about dealing with seniors and the non tech crowd, too much personal phone time (movies? Really?) on the floor and one personal conversation between staff in front of a customer that shouldn't have occurred. Passive aggressive comments along the lines of "this is 2025, what do you mean you can't do this?" Just wait till you get old sonny! :-) read more

Was on the phone with Comcast till after midnight didn't resolved was to go into the store at 8:00 a.m. in the morning to pick up at HDMI cable I asked over and over again what time does the store open they said 8:00 I said on a sunday? They said yes on a Sunday I said are you sure and I repeated the address the information she gave me and she again resured me that they open at 8:00 . Well just for the heck of it I decided to Google it this morning after being woke up at 6:00 a.m. from their random phone call which I randomly hung up on them . And it tells me that it opens at 11:00 not 8:00 like she reassured me to tell me that is for sure the time it opens is 8:00 a.m. will clearly shows when you Google it that it doesn't open until 11:00 a.m. which makes sense since it's a Sunday I would have wasted my time and gas to go there and and I would have been human I already am irritated I hate Comcast it's always a problem with them incompetent employees don't care rude and always gives wrong information . And plus they don't listen you can repeat things over and over and over again and it's like they didn't even hear you say it . When is someone going to come along and get better service than Comcast give us more choices we're so overcharged by them it's unreal . And you know if they care they'd read these complaints and do something about their service but they don't care here's a complaints are right in front of their face they do nothing about it . Customer service at its worst ! Then forced to give them at least one star before they let this be posted . Unbelievable read more

I have to say Ben is absolutely amazing. I came in around 6-630pm and it was pretty busy, there were only 3 of them working; they were all helping people too. I came in thinking the charge on my account was for a wifi modem when it actually ended up being for some TV box he stated. When I walked in, I was instantly greeted by the gal Ben was working with and she checked me in with someone I had known that was working at the store. Unfortunately, I was hoping my trip would be very quick, I was not expecting it to be a long one as I had my dogs in my car. After waiting 5 minutes, I informed them I needed to leave because of my dogs and they instantly asked what I was presenting for. After explaining everything to them, Ben jumped in to help the gal after she was having some troubles and I was out of there within 2 minutes. Ben was able to fix the TV charge and remove it from the account since I had informed him I had no idea what TV box they were talking about since we always return everything we get from them if it's not in use. Overall, Ben was fantastic, thank you! read more

If NEGATIVE stars could be given... they would win first place. For inconvenience, irritation and misinformation. My household had to restart services with them twice, got our service cancelled (because previous tenants had a $6500 bill that went into collections) and tried to hold US responsible for it. Then they charged us over $100 AFTER we separated ways and re-established service with another carrier. 4 employees "assured us" we wouldn't be charged post-cancellation due to being in the 30 day guarantee window. Total bullshit. It took this company 24 hours to bill/take money out of my account, and I'll be damned if my refund takes 7-10 business days because Xfinity and their staff lack communication skill. HIRE MORE COMPETENT PEOPLE AND HOLD YOURSELF ACCOUNTABLE FOR YOUR SHORTCOMINGS AND MISTAKES!!! read more

A very bad Xfinity manager lurks about this store. He lied to me about my bill. And guess what? This store doesn't provide a phone number so I can't complain to this store about their bad, careless and disinterested service provided by one of its store managers! He's the one that doesn't wear a mask and doesn't social distance. He looks like hipster but he's a jerk and shouldn't be a manager. He should be stocking shelves after midnight instead of (mis-)handling customers in the daytime. This guy, a 6 foot in-shape young guy, leaned on the store counter and watched me make two trips to my car to bring in the equipment to close my Xfinity account. This store manager could have held the door open for me but instead he chose to watch me (a middle-aged woman) struggle with the door while carrying an armful of Xfinity equipment into the store. He watched me trying to open the Puyallup store door while talking about really cool stuff to another employee while leaning on the counter and observing my difficulties. Futher, when I paid the pro-rated bill to close my Xfinity account, this manager assured me the pro-rated final balance was paid and would "in a couple of hours" show a zero balance. FOUR DAYS LATER my closed account STILL shows a balance! I can't call him at this Puyallup Xfinity store to ask him, this hip, cool manager, why did he lie to me about my bill. Why can't I call him? Because Xfinity no longer makes store phone numbers public! WARNING: Stay away from this store. Go elsewhere and hope for better, more truthful service! Let me go back to trying to get through to mega corporation, Xfinity LLC. I've already spent hours with the Xfinity phone tree that demands to converse only by texting. None of the topics the robot phone tree offers have anything to do with my issue. Hopefully, I will finally get through to a human being to find out how to get rid of the balance for services I didn't use! What an awful nightmare! read more

I needed to make some adjustments to my cable bill as well as potentially upgrade a phone. Chris saved me from making a costly purchase and instead made me aware I had insurance and could rectify the problem in an affordable manner. To me, this spoke to his integrity because my purchase would have benefited his pocket, ideally. But instead, it just solidified my service with the company because I completely forgot about the insurance. Thanks again, Chris! read more

HORRIBLE HOLD YOUR RECORDS FOR MONTHS, they came to me 6 months after canceling service and returning the equipment claiming I never returned the EQUIPMENT AND WANT TO CHARGE ME 600$ horrible service!! read more

I was impressed about how I was treated there, the staff were very helpful. It was the total crap from xfinity that made me not only angry but livid about the changes made after signing up. promised it would be free but still charged $9.95 for the I guess was the rental of the modem? Was a really a hidden charge which negates the free offer. Tried Numerous times to set this up and had nothing but trouble with it. No remote which made it very hard to set things up. I am not giving the personnel working for them a bad reference but I am not happy with the corporation called Comcast Xfinity. Not satisfied with the service its self. Others may be lucky with this but I was not. read more

Terrible service at Xfinity store on South Hill. You now transfer the data yourself which I did but still had questions so I went up to the store for help and information. The store was not busy, in fact no customers were there. About six Xfinity employees were there chatting and standing about. One fellow walked over to see what we needed. Since I didn't need a phone the enthusiasm stopped there with him. He smug and unhelpful. He answered one of my questions and walked away. I flagged him down for another question which clearly he was annoyed about and he walks away again. Never once did he show concern or ask how he might be helpful. Xfinity and Comcast are difficult to deal with and make it extremely difficult to get any help. After you buy, they fly. read more

Not only are the store hours wrong, but I have issues all the time. At least once a day my internet goes out and there's no number for this store besides the 800 number. Frustrating. read more

This is for Xfinity as a whole not just this store. I am so sick and tired of there over priced shitty product. For the past month I have lost service about 4 nights a week do to "scheduled maintenance". How bad is your service if you need to shut it off 4 nights a week for maintenance? How about this every time you can't provide service give your customers $25.00. read more

Came here 10/9 looking at options as I have internet and cable through them. I got the phone service they kept talking about how it works well on Verizon. It doesn't BEWARE the service is awful. Not to mention the lady who helped me was extremely rude. When I came back asking for help cause calls kept dropping, she told me to call customer service. The reviews on this place say everything. Bad customer service and even worse phone quality. read more

Worse customer service ever !!! Take 1200 by mistake out of my account and now will only give me a credit ! Well. Credit doesn't feed my hungry kids for the next 6 months ! read more

I must say I get sick and tired playing the Comcast game. They give you a good rate then all of a sudden out of the blue your bill is three times as high. Then you end up calling and renegotiating your bill. This process goes over and over and over. I spoke with a gentleman by the name of Victor. He took me through the same process once more. I must say I'm getting tired of this. I do not recommend Comcast to anyone. read more

Just had the best experience with Chris! We're in the middle of a chaotic move and he made everything so easy for us. We even opted to get rid of our cable box and there was no pressure to keep the service. Seriously the best Comcast interaction I've ever had! read more

Customer service cannot even be rated here because they NEVER have any staff to help you out! I've had to go to this store since it opened years ago, and it's the same story as the Auburn store, not enough help, extremely long wait times, slow and unproductive workers that just plod along. No wonder COMCAST is the 4th most hated company in the WORLD! Sure they make you THINK you're getting good customer service by having someone greet you, but nope. read more

Staff was very rude and dismissive, waited 40 min for them to not even view my account and told me to check back tomorrow. i will never be going back to this location. read more

These guys are terrible and scandalous. They turned me over to collectors for equipment I had already returned. Then had the audacity to actually bill me said equipment in addition on my Xfinity bill. After you end your service with them, they have no access to your account OR BILLS. They were actually asking me to send them pictures of the bills. So they have NO WAY OF HELPING ME FIGURE THIS OUT. Either in person or on the phone. read more

Worst service!!! They don't even provide a number to this location. Hate Comcast! Wait is always long and the employees rather stand and bs with people instead of helping the next person. Some just stand there looking at a screen acting like they doing something important. Worst service ever. read more

All I need to do is drop off my comcast equipment and GET A RECEIPT! That's it! There's no way to print a receipt at check-in!! This is ridiculous. I have now been on the list for 45 minutes. (There were only 13 people in front of me.) It seems like it would be faster to be able to print receipts at the check-in. I like the check-in process; however, every time a new service rep is available and they call a name it takes about 1 min. For the person to respond and get to the desk. While the rest of us watch thinking "hurry up and get you butt up there"! Although I did find it entertaining watching this man get all upset, throw his arms around, ask for the manager, etc.... The service rep did a good job handling it! read more

This is the first time I have been truly impressed by Comcast. Service was fast. I didn't wait in a ridiculous line in a building way to small to properly serve its customers. Oh, they are opened on Sundays too. Can't believe I am admitting that I enjoyed going to Comcast to switch out a NEW defective cable box. This experience made me I forgot I was mad yesterday when I had to come here to do an exchange. read more

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Canceled my services due to the following: 1. Slow internet speed 2. Over charges 3. poor customer service. They fooled me for the first year of my promotion. I was supposed to be getting 100MBPS for 85 dollars a month. but it never reached that limit it was always stuck around 55. Kept complaining and kept having technicians coming over and wasting my time. still never reached my goal. by the time they kept bullshitting me, my promotion was over and then they charged me for the 100mbps package. 140 dollars. EVERY TIME I CALLED: they would fix my bill and comfort me, but the online statements never changed and the mail bills never changed. I always had to pay my bill by phone through a service rep cause my bill was never right. They racked up my late fees and kept sending my emails and mail and phone calls from different reps saying i was not paying my bills. Couldn't stand it so i closed it out. saying they never gave me a 100 mbps and even when they charged me for a 100 after the promotion they still weren't giving me that service it was always stuck around 55-60. The only good thing is that I was military and I through it out there that my days consisted of working like a dog, coming home to my family, and calling you motherfuckers every week. read more

Reading many of the past reviews of this location made me worried about coming here to pick up my modem and Flex box, but I honestly had such a fantastic experience. Staff was enthusiastic and pleasant through each touch point within the store. The front desk woman made navigating the store simple and straightforward, without making me feel like a number in their queue. Checking me in and getting me my equipment took less than 10 minutes, which was a welcomed surprise. Thanks to this team for making my first Xfinity experience a smooth and pleasant one! read more

Don't bother returning your box to this store when you cancel because two weeks later you'll start getting harassing calls saying you didn't return your box. Return the phone call and the "customer service" reps are rude and completely unhelpful. Yet another scam to cheat you out of your money by shitty ass Comcast. The only thing xFinity about them is the amount of money they want to leach from you. read more

Jon Maldonado manager at the Puyallup Xfinity office told me that my bill would be 69.99 and with one cable box and taxes the total bill would be $82. Then I received a bill and went round and round with Emh (yep that's his name) for a half hour on the phone. I asked to talk to a manager and was placed on hold for 15 minutes. Ivy then took the charge off for 1 year. This has happened every year I have ever dealt with Comcast/Infinity. Buyer Beware! ----------- I question the positive comments on here as being Comcast employees btw. Get real - internet should not cost $65. Same cable that was in my house for 15 years and nobody has updated it. They say it's a maintenance cost LOL! read more

LONG SAD REVIEW. comcast people are pure evil and have sold there soul to the devil. not only at the puyallup so called store but . the whole company is evil. the people in th puyallup store are sick individuals. they act so nice while lying to you for no other reason than to srew with people. i guess. mind blown bizarre,short back story. im currently fighting cancer and the treatment that buys me a little time leaves me exhausted and brain fogged so im definatly not on my game [should one need to be when dealing with a tv co ] i was having an up day and was out and about to the groc store when i walked by and saw no crowd in the xfinity store so i stopped in to pay my bill the guy was so nice and showed me how to use the kiosk and helped me pay, i ask him about adding some more channels as they had systematically taken away some little wholesome shows that my wife and I enjoyed guy says no problem slams away on the puter hands me a sheet with the channels that we had and highlighted channels that he just added and that it will cost me just under $20 more on my bill, even calulated the total monthly for me. i was happy to let the wife know that a particular show she wanted back was now available to her. go to watch and none of the channels will come in. call the # go through the misserable phone system talk to the rep and explain whats happening and he says oh i see here on your account those channels wont come in untill after midnight. [ lie ] try again the next morning and none of the channels come in. call again explain again im now 1.5 hours collectively to get told that they dont see that change on my account but for $50 plus [ not the original $20 ] i can get those channels. i argue that im already signed up for $20. no record of that. i go out to the store to talk to the guy that helped me. told it will be a 20 min wait about an hour and 40mins later i finally get helped and of course the guy isnt there and no one has any idea who that would have been that originally help / signed me up. [lie]rep that is helping me says there is absolutely no record of me adding channels and that the channels i wanted to add would cost me $20 but ther would be $30 plus in taxes and fees.[ after numerous other lines of B.S ] MIND BLOWN why would these people lie like that? waste what little time i have left of course they dont know my condition but i dont think they would have cared if they had known and condition or not everyones time is valuable nobody deserves to be lied to and jerked around like that being bed ridden so much of the time i just wanted to have some pleasurable moments of viewing as well as for my wife while we painfully wait for my ultimate demise. i thought there were anti monopoly laws in this country ? i thought it was against the law to lie and missrepresent services and pricing ?as other reviews have stated its impossible to geet ahold of anyone let alone anyone that will actually help resolve an issue [ no doubt by design ] as rediculously long as thise rant is i still left out numerous details phone calls lies. there going to send someone over the edge one of these days and for what???? comcast / xfinity is pure heartless evil top to bottom read more

Glad that I and everyone I know pays for 100+ MBs a second just to get 8 to 12 instead. Can you say, bullshit? Sure they tell you "oh must be your box we will send a technician" but really it's them. I know it is, because I declined the man and the next day I got my 100 MBs back. It's off and on, not a constant loss, which obviously means it's not my box. read more