Jen was so helpful, personable, knowledgeable, and the customer service was top tier! I purchased some Wii remotes, and on the drive back noticed an issue with one of them. I turned around, and she replaced it on the spot, no hassle or anything! She was very kind and seems like she has the customers interest in mind. So refreshing to have a nice customer service experience! read more

If you're planning on buying Pokeman cards here think again because they are ripping people off!!! If I could give this place zero stars I would give them a minus five. Shitty markups on trading cards. read more

According to the GameStop App they had the game I was looking for in stock. I waited forever while the guy working tried to help a customer buy a ps5 and controller. When it was my turn I asked for the game and he couldn't find it. Then he looks in the computer and said all he has are reserved copies. I don't know how he found anything as 1/2 the store was tore up. I walked out without the game and disappointed! read more

Gamestop - Shows the game in stock. - Videos & Video Game Rental Near Me - Puyallup, Washington

They would not honor their warranty for the headphones! My sons headphones broke when he picked them up by the speaker. William refused to honor the warranty. Despite the fact they say it covers anything. When they sell it to you. read more

The customer rep who helped me today was less than helpful and gave me a hard time about how another GameStop location preformed a return for me and proceeded to tell me they shouldn't have done that. I used Apple Pay for my original purchase and when I made the initial return they refunded me cash after I got a different game. He then told me I needed to have the physical card preset which I explained was not possible and asked if I had simply gotten my return refunded THEN purchased the game we wouldn't have this issue? He said "Yes but it doesn't matter because they shouldn't have even done that, and I don't know how to refund Apple Pay I don't use that stuff." I would think if you offered a service you would have your employees properly trained with the software or at least have better customer service, he was basically telling me he couldn't do anything for me and after a few minutes of needless back and forth he just refunded me in cash.... Must not be his day because he was giving the customer before me a hard time talking to them in a condescending manner. Tall bigger middle aged man with short grey hair, I think his name is Scott. read more

I frequent this GameStop quite often. Jacey and Jeremy are very personable. They also remember you as a customer. Not just another number. They make sure to remember what your game preferences are and don't push pre orders on you! Scott the manager, makes me feel very uneasy and uncomfortable when I come in. He pushes pre orders on you. I know as an ex GameStop employee pre orders and power up cards are what they operate on. I get that. But when someone has no interest to pre order something because it's not a game genre they play, this guy makes you feel stupid with how he talks to you. He also makes you feel like a bother to be in after the shut down is done. But Jacey and Jeremy are my go too's! They are why I give this store a 5 * review! Jacey also makes it a point to ask how my job is going, and just converse after the transaction if she is able to. Customer service is A1! read more

Jacey and staff always makes you feel welcome when you walk in. Yesterday, I was looking for Ghost of Tsushima and Jacey made sure to let me know when she expected a shipment to arrive today. Remembered me when I came back. Makes you feel like a valuable customer when valuable employees treat their customers like this. Will continue to come to this Gamestop. read more

It's about what you'd expect for a Game Stop. It's tiny but the staff is helpful and friendly. They have games for PC's and Consoles.

The manager Scott is fantastic and all the people who work at this location are great. I have 3 kids and they always ask 100 questions and the staff are always so helpful and we are never made to fell like a pain even though I am sure we are. As a parent that is not very much into video games they always seem to help me find exactly what the kids are looking for. We have been to a lot of GameStop and this is by far the best GameStop. I would recommend this location to everyone it is worth the drive especially if you don't know much about video games they will help you get the correct gift. read more

Love this store. Scott is a good manager and his staff is friendly and informative. As a matter of fact, his staff are like video game characters...very unique. read more

Got games online 2 of 3 didn't work for xmas gifts for family. Guaranteed to work didn't and 30 minute online customer service phone with still no luck, so emailed them n got person emailed back saying no go. I called store noting that it was delivered on Dec 10 via tracking to prove it 30 day guarantee and xmas only being 6 days ago. I mean really?!? So I called Will at game stop here n he was like, bring it in and pay extra for new one of one of them but other was trade exchange and it was within seconds he helped, no hassle, no drama, no complaining. I will never buy online again from the company but will purchase stuff for family at this location. It was super crowded, but fast. read more

Customer service is great at this store. I had pre-ordered an item and there was a promotion that was supposed to come with pre-ordering. Neither associate knew of the promotion and took the time to look it up. I guess for the promotion I had to be a member, I was signed up at this time for this club and the promotion activated. I kept saying it was fine but they both insisted to figure out how to get this promotion honored the extra few minutes it took was worth it! Thanks for your time! read more