Our son wanted to trade in some switch games and old switch console. Jacey was incredibly patient and helpful for him. She took the time to go over his options and ways to save even more via pro. The trade value she provided was very fair and I couldn't be happier for him! He decided to buy a few items and took the rest via gift card. Thanks for making his day! A++ read more

GameStop - Mobile Phones Near Me - Puyallup, Washington

This place was super busy because of the holiday. I needed assistance but couldn't even figure out where the start of the line was or who to ask. Felt like a Black Friday shopping spree. An employee with blue hair (loves the hair btw lol) saw how confused and overwhelmed we were. She approached us helped us until we got what we needed and checked out. Super friendly! read more

I recently purchased a game for my spouse and although the product was great, the customer service was not. Nobody greeted me when I walked into the store and the associate did not tell me that I needed to buy a charger separate from the 3DS that I just purchased. It was a birthday present and died within hours of being removed from the box because the associate did not give me this information. Each time that I go into this store the sales reps just seem uninterested in life and work in general. It's never experience and I'm done spending money there. read more

Don't buy controllers or electronic equipment from this store! We purchased a brand new controller for the Xbox One that didn't work. We brought it back the same week we purchased it and they refused to return or exchange it. Their policy is that you have to BUY a warranty or it's your risk if you purchase broken equipment from them. This is a horrible policy, please learn from our experience and avoid these stores. read more

Ordered an Xbox 360 game for nephew's birthday from Amazon. UPS managed to get my address wrong twice, so I had to go out last minute to buy the game he wanted from GameStop. They only had the game USED, for $5 MORE, WITHOUT the case (in a paper sleeve), than I had paid for it NEW IN PACKAGING from Amazon (including shipping)! One would think a retail chain looking down the same barrel that killed movie rental brick & mortar stores would have learned to stay competitive. Guess they're trying to wring the last drops from the stones while there's still time left... I won't miss them when they're gone. Oh, and aside from that the service was poor and I stood around near the register tapping my foot being ignored for a good 10-15 minutes before anyone bothered offering to help. But I'm passive like that and would have overlooked the neglect if not for the former issue. 2 stars for not taking my money and then handing the thing to the wrong person like UPS, I guess? ...naw. Nevermind. read more

Walked in looking for a game for my daughter plants vs zombies 2 Xbox one. Of course they have it,not new but used for only $39.99. Good thing I went with my Husband's gut and went to Best Buy. Cause for brand new remind you brand new $19.99. There's a reason the place is dead unless a new device is coming out. Sad place would take advantage of kids or big kids. read more

GameStop - Mobile Phones Near Me - Puyallup, Washington

The guys who work here are super helpful and knowledgeable and can even answer the dumbest questions from people like ME Who have no clue when it comes to gaming and everything technical! Also, as someone who was used to paying full retail price for my sons xbox games, the prices here are FANTASTIC and make me smile! I can literally buy 3 or 4 games here at game stop for the price I used to pay for 1 game somewhere else! I love it here and so does my 9 year old! read more

Can I give a less than a star?!? The girl that "tried to help" me on answering my COD question was NOT knowledgeable at all. She tried to have me call Microsoft on a PS4 game. read more

A pretty darn good place to get your video game rental fix. They have everything from PSP to XBOX360 and every other older game console they have games for as well. Buy sell, trade, or rent. You can even rent the console! read more

manager here is always friendly, always helpful. Took some time to track down a something I was after a few times. A-ok with me :)

There are two Gamestop stores in the South Hill Mall. Both are bad, but one is worse than the other. The store that is closest to Macy's is worse in terms of customer service, and that is saying something. I am never greeted by the employees when I enter the store. Once an employee failed to notice me because he was too busy having a personal discussion with a friend. The last time I was there, the fire alarm went off in the mall and one of the employees thought it would be funny to mimic the alarm with his voice. Why would customers want to hear that? It's not just at this Gamestop that the employees behave this way. The employees at most Gamestop stores are like this too. It always seems like their supervisors are absent, leaving the employees free to sleep on the job. I hope the next iteration of consoles from Sony and Microsoft offer digital-only releases. That will do to this awful chain of stores what Redbox did to Blockbuster and Hollywood Video. read more

Went in to buy a couple of Funko Pops and ended up finding two different chases, I bought both and the manager (Derrick) said to me "Are you going to buy those?" I replied with "yes". He then stated that I shouldnt buy them so other people had a chance to buy them and said it was "messed up " that I was buying both before going into the back room. I thought it was incredibly rude and disrespectful to talk to a customer like that when I am trying to spend my money. Calling corporate tomorrow to let them know how their employees treat their customers read more

I just recently bought a Xbox elite console on the 6th of February. Currently I am experiencing some troubles with my console. It turns on but nothing plays. The screen is just blanked. I googled everything before I even called GameStop as to what was going on with my Xbox because people at GameStop like to act like know it all even though theyre 30 year old virgins. So I googled everything before I called just to see if they had any ideas and when I called some guy by the name of Dillion or Daniel, some name with a D answered the phone and I said hey I just recently bought a Xbox elite console from you and I'm experiencing some problems, he said ok well when did you get it? I said the 6th he said ok what month? I said well this month, he said hey dude it's a valid question, so what's going on, I told him and explained that I've unplugged it, reset it, changed HDMI cords and nothing so what's your idea? He obviously wasn't paying attention to what I was previously saying because he said well hard reset it... Well sir I just said I did... I said well I did that, any other ideas? And he said well idk what you want me to do, the better question is what do you want me to help you with? & he got rude and snarky on the phone. I said well idk I have a warranty with you guys and Xbox who do I contact first? Do I return it and you replace it? He said yeah, I said well do you know if anybody has it and if they do, can you see if some other store has it so I can get it? He said umm no I can't I'm busy call me tomorrow... This is now the 2nd time I've called a GameStop and they've been rude and rushed me off the phone. Th ONLY GameStop I'll give my money to now is the GameStop off 72nd and Portland. The manager girl is dope. These guys here suck. How do you not know when the last time a console that you RARELY get was sold. I even work at sprint, and if I sold a 500$ speaker, I'd remember that for a good month after that transaction, because it was such a big transaction. But like i said, wanna be pro gamers work here. Never buy here, even if the item and the store you're at is out. Just wait the few days for the order to come in read more

I was never going to write an actual review on yelp due to me thinking they can be inaccurate and misinterpreted opinions but my experience here got me upset enough to break my own rules. I was at the GameStop on mountain highway (which has fantastic customer service) and wanted to buy a game they didn't have in store. The clerk called this store and put the last copy on hold for me so I traveled to this game stop and immediately felt almost unwelcome in the store due to the lack of acknowledgement. I approached the counter and told them my copy was on hold, right away the snobby cashier; who I believe is the manager due to past experiences, gets my copy and tries rushing me out of the store while flying through details which I couldn't remember due to the quick delivery also topping it off by asking me if I knew that the game I was getting was online only in a way that said "you don't know what you're buying do you?" I don't look like the conventional "gamer" so when I come in here I almost feel ostracized by most of the staff while there are two female workers here who are always cool and helpful. But their male counterparts give an attitude that makes me go an extra 20 minutes just to not give business to a company 5 minutes from my house. Wouldn't have even bothered coming here if they didn't have my game on hold. read more