Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

I've never caught someone trying to swindle me before…read more... Mistakenly deleted an important file. Now, just see a prompt to install the newest version of MacOS. Goes through the installation process just to reroute back to the same screen. Dont want to have to do a factory reset if I didn't have to. Finds Fast and Fair Was quoted $50. Of course, I'm aware the price could vary. Got to the shop. Am told cannot save. Will need to complete a factory reset to previous version of MacOS that will take... a FEW DAYS. Hmm, that doesn't seem very fast but okay... Now, at this point I figure I could probably find out the command keys for that on my own but I ask how much the reset will cost anyway. And to my astonishment, I am told this would cost me $160! That doesn't seem very fair, Fast and Fair! Look man, I get were in a stressful time; CardiB is making CoronaVirus TikToks, People are hoarding toilet paper, life as we know it might be over but that doesn't make it okay to rob me! Tf is wrong with people?! Went home: Youtube: Command Keys to factory reset MacBook. Youtube: SHIFT-OPTION-COMMAND-R Problem solved in 5 minutes. Not cool Fast and Unfair Repair Update Reply for the Business and the Public: As a business an apology would have been a much more professional route to take rather than the condescending one you chose. A problem that took 4 keys to solve could have been done right there when I brought it to you. The store was empty. It was just you and I. Yes, I understand you may still have orders to fill so, the $50 fee I was quoted seemed more than fair but $160 for a simple command key reset is unfair business practices. If I didn't know any better... say an elderly person illiterate to computer problems you could make easy money off and that is not fair. It is not okay at all! You are absolutely correct. I got out of there immediately after realizing my mistake choosing your shop but for future customers I'm glad I did.

My phone crashed and I just needed to retrieve my data, got a quote from multiple repair shops and…read moreall of them told me that they cannot do anything. Tried this Fast and Fair and I was surprised when I got an email that they were able to retrieve some of the data I needed. I was expecting a lost cause but they are really good at what they do and very helpful in making sure the customers get an excellent service. I am thankful to the Manager for being accommodating especially during this hard economic times that we live in. I highly recommend this business

This store staff is not helpful. They scapegoat corporate policy and disregard direction given by…read moretheir own customer service. Don't waste your time at this location. Roll the dice and go to a different branch.

I went in for a return after dealing with four different customer service reps over the phone; a…read morelead representative in store; and, the individual that I purchased the device from. Not once did anyone tell me I would have a restock fee and this is a item that I got for free and only had to pay taxes on. I asked what the restock fee was. The Insta rep told me she would have to process the return and it will give her the restock fee cost. She told me $20. I eventually had her do the return and she told me how much of a credit I was getting. I asked to see the breakdown because it did not equate to what I had calculated. She said oh the restock fee looks like it changed to $25. She restated and reconfirm that initially said $20 but somehow it changed. The gentleman that was there claimed to be the branch manager, but his demeanor did not appear to be one. Expected him to be a little bit more Service oriented and more customer focused. He was a very arrogant jerk! Very cocky. Then said they didn't have control over the cost that the computer gives them for restock fee, ignoring the fact that she told me and saw on the computer it was only $20. I would never go back here again and will never recommend anyone to the store. If I can give a negative rating I would!

Customer greeting and initial contact with CSR was counterproductive; he repeatedly interrupted me,…read morequickly voiced a bunch of unrelated information and it was necessary to ask for a different CSR. This required me to wait...currently over 25 minutes, while watching the CSR stand around staring at his phone. If this person is the Manager, I suggest a review of Corporate and Customer expectations...............immediately. Update: when I asked for the Manager, guess who was identified? After asking for the District Manager, I was told that only the Manager could provide that information. Since I refused to interact with the Manager, we appear to be at an impasse. I was finally given a phone number, no name and no answer. This is a joke, but not funny at all.

Not sure why all the bad reviews - I've purchased several phones from here since they opened…read more(including another today) and they were very helpful. I don't care for the sale pitches for all their other services while I'm there - but they're salespeople so I guess that's just part of doing business. I could have ordered my new phone online and avoided going into a VW store - but like I said - they've always been very helpful so that's why I continue to go in-person to this location.

When you walk in to this store Please look for Samuel. He is…read morethe best and understanding guy. He will help you as much as he could.

Went into the store to change phone companies and Isai was a great help. It took a while to get…read moreeverything switched to AT&T but he was patience through out the whole thing. He was nice and very knowledgeable!