Went to help my friend buy a new cell phone. We worked with Ariah, he was fabulous with us old…read moreladies. He took the time to explain everything he was doing and set up the new phone and was very kind to us. After a few days my friend needed some help so we went back and again fortunately for us got Ariah again once again he was so patient with us, fixed the problem totally and this young man is really knowledgeable and above and beyond helpful. He deserves a raise as not many people treat the elderly the way he did. He is the best and we are so thankful to work with him.

The manager of this store needs to learn how to schedule employees. The person working was with…read moretwo clients. Saturdays are busy days. Plus, the guy did not even acknowledge us. Customer service 101. No matter how busy you are, you look at customers and say 'I'll be with you in a bit'. That's all it takes. After 15 minutes, he decided to tell us that his coworker is running late. Wow. An acknowledgment. When I said something, he got very very very snotty. TRAIN YOUR PEOPLE.

Such helpful and generous service for my phone issue. The beautiful, young lady (blonde hair) was…read moreable to quickly access my account and trouble shoot my phone problem. (Sorry I did not get her name) She provided lots of options and ideas for plans and another new phone. Very knowledgeable. So happy she was able to restart my 3 month old phone that puttered out in a hot car. I thought that phone was a gonner, but she was able to restart it. So appreciateful.

Alrighty then! T-Mobile has greatly improved their 5G Home Internet service, and is is now much…read moremore reliable. It's been at least multiple weeks since the service has dropped out. In fact it's been reliable enough that I don't even recall the last time there was a real outage, sorry I haven't logged it! Bottom line, T-Mobile has taken action to improve the reliability of the 5G Home Internet service, and the speeds can be fantastic for "over the air" broadband. I got over 350Mb/s in one of my initial tests.

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Sitting at Xfinity now with an employee after a 1 hour call with Xfinity/Comcast customer service…read moreover the phone. They sent me to the store to try and figure out a billing issues that the billing department claims they couldn't figure out. And of course the store cannot help me. If that isn't bad enough another employee walks up to the desk I'm sitting at and proceeds to take a payment (at the desk I'm sitting at!) from another customer with out an excuse me, or an explanation or anything. Another customer is swiping their credit card inches from me. Super awkward!

Had a SOS phone error after an update and couldn't use my phone. Went to the Covington store. I was…read morethe only customer there. The agent working said she couldn't help me. Said she wasn allowed to call customer service since she obviously didn't know how to help fix my issue. She wasn't busy for heaven's sake! Went home and 'Chatted' with tech on IPad- still not getting problem fixed. They ended up telling me to see my local Xfinity store! Oh my! Guess I'll get a new carrier.

When you walk in to this store Please look for Samuel. He is…read morethe best and understanding guy. He will help you as much as he could.

Went into the store to change phone companies and Isai was a great help. It took a while to get…read moreeverything switched to AT&T but he was patience through out the whole thing. He was nice and very knowledgeable!

This store staff is not helpful. They scapegoat corporate policy and disregard direction given by…read moretheir own customer service. Don't waste your time at this location. Roll the dice and go to a different branch.

I went in for a return after dealing with four different customer service reps over the phone; a…read morelead representative in store; and, the individual that I purchased the device from. Not once did anyone tell me I would have a restock fee and this is a item that I got for free and only had to pay taxes on. I asked what the restock fee was. The Insta rep told me she would have to process the return and it will give her the restock fee cost. She told me $20. I eventually had her do the return and she told me how much of a credit I was getting. I asked to see the breakdown because it did not equate to what I had calculated. She said oh the restock fee looks like it changed to $25. She restated and reconfirm that initially said $20 but somehow it changed. The gentleman that was there claimed to be the branch manager, but his demeanor did not appear to be one. Expected him to be a little bit more Service oriented and more customer focused. He was a very arrogant jerk! Very cocky. Then said they didn't have control over the cost that the computer gives them for restock fee, ignoring the fact that she told me and saw on the computer it was only $20. I would never go back here again and will never recommend anyone to the store. If I can give a negative rating I would!

Terrible customer service! called to learn why our bill went up 20% and was hung up on after they…read morecouldn't explain. Their response was to send me the vanilla vague email language corporate sent out which basically says nothing. We did it cause we can!! How is this not criminal to raise fees 20% for nothing in return?

I'm sick and tired of guys's service. The cable is cut and it's had a business. We're done with you…read morewhere to go for T-Mobile's Internet access They're probably more efficient than you are. You guys always make an appointment to come out there and you never show up I'm done with your service. I'm going to a different Internet provider. Have a good day.