I am an installer with a business doing home theater called the Flatscreenguru. If my distributor does not have gear that I need I go to video only. If Video Only needs help with any type of custom installation, I am always there for them. Their sales people like Christopher, Byron(Southcenter) and Jeff (in Bellevue) are very knowledgeable sales people with great experience. They are not pushy sales people. They listen to the customer and try to provide them with a great solution. It's why myself as a custom integrator recommend customers to them. They have a great selection of audio video products and they are very fair with their prices. Go visit them, you won't be sorry. The Flatscreenguru read more

A co-worker suggested I go to Video Only for my first big screen TV years ago. I demurred assuming the service would be similar to the high-pressure tactics one sees at Best Buy. So, I went to an old standby that I hadn't visited in years ... Magnolia Hi-Fi. Boy was I in for a shock as I dealt with the same high-pressure tactics I would expect from a Best Buy. You can imagine my disappointment finding out that Magnolia is now owned by guess who? Yup, Best Buy. So, with great trepidation I went to Video Only. What a pleasure to find a sales team of low-pressure professionals taking all the time necessary to help me decide what big screen would be right for me. The purchase and install was slick and, as my current TV had totally failed, the delivery and removal of my old unit was considered an "emergency" was thereby scheduled for the next day (the installers were also great). Highly recommended. read more

Super friendly, helpful, patient and informative! Jeff and Anthony walked me through the store and talked me through the different options over the phone when I kept calling back later with more questions. They helped me save a ton of money and headache by figuring out what TV I actually needed for my situation and watching conditions, helping me parse through all the online reviews and benefits some tvs offer over the others and downsides that would never impact me given my usage! If you're confused by all the online chatter and suggestions, go in to Video Only and they'll help you make sense of everything! They even gave me the remotes and let me adjust individual TV settings around to my heart's content so I could get better real world comparisons and understanding read more

Great customer service from the Bellevue Salesman Mark to the set up crew Brainer and Jesus. Attention to detail, answered all my questions, very helpful...just a top notch experience. I paid extra for the set up and I'm glad I did. It took Brainer and Jesus 20 minutes tops...I was watching and it would have taken me a week! This is the second TV I have purchased from Video Only and would do so again in the future. They are great to work with. read more

I bought the 65 inch OLED LG TV and their price was unbeatable. It was 300$ less than Best Buy and other online stores without any negotiation. Whole process of buying TV took less than 10 minutes, fastest ever. Jessica helped me out and she was fun to work with. After bringing the TV home I noticed a whining noise from back of the TV, called Video only and they got the TV exchanged the very next day. Overall one of the best experience and highly recommended. If you don't check here, you will be sorry read more

Best selection and value! Have purchased last 3 TVs from Video even after shopping competition.

I have been recommending this store for several years. They will really help you select the best TVs you've ever purchased. The price is always competitive but more than just that, they do know the products. Today I needed the 4 little screws from the LG TV stand as it had been hung on the wall and I moved. They don't sell screws. But they researched the online manual to find me the correct number to use at Home Depot it get new screws. But another sales person had saved screws needed, labeled them in a little baggy and handed them to me. That is why there is nowhere else you should go for your entertainment needs. They are truly the BEST. read more

I supported a local business, and purchased the 77" LG C2 OLED tv for $2,099 when most of the big retailers we're selling it for $2,499. I kept checking and rechecking to make sure I got the right TV because I couldn't believe the price. read more

Can I give 6 stars? They're absolutely legit and as cliche as it sounds their radio commercials ain't kidding. I got my TV from them for over $350 less than the best sale price that I could find anywhere else and trust me I was researching diligently. I got a price so good on an OLED TV that I felt like I stole it, hence the rave reviews! Please stay in business forever read more

I had a fantastic experience today at Video Only in Bellevue and had to write this review. I was shopping for a new OLED TV and was helped by the manager, Jeff. He was simply amazing; knowledgeable, friendly, informative, efficient, and ready to answer every question with ease. He had great enthusiasm for his job, provided thorough explanations and went above and beyond during the entire process. This is the second time I have purchased a TV here and I highly recommend their store! Wonderful prices and incredible service. You will be thrilled with them. read more

If you are going to get some speakers or something from Best Buy, it is worth it to stop here before making a purchase there, because they might have the exact same thing cheaper. read more

I recently purchased a new tv + sound bar combo setup from Video Only. The staff was professional, helpful, and all around wonderful to work with. Matt took great care of us and really helped ensure that we had a wonderful experience. During delivery, my soundbar was mistakenly left in the store. When I called to inquire about it - Matt drove the soundbar to our home on his own. I am confident I got a better deal at Video Only than any other store in town. 10/10 I would recommend to anyone. read more

BEWARE: If you spend any money with Video Only, consider it gone. They will not refund your money for any reason. And don't just take my word for it; look at other reviews and sites like CitySearch. MY STORY: I've been fighting with these people since August, trying to get them to honor their return policy. I've called, sent certified letters to Peter Edwards (the owner), complained through the Better Business Bureau, asked the State Attorney General's Office of Consumer Protection to contact them on my behalf (which it did)... but they refuse to even respond. MY COMPLAINT: I bought a product with which I was not happy and tried to return it. The store/regional manager refused to refund my money BECAUSE I HAD OPENED THE BOX! How is one supposed to decide whether they're happy with a product without opening the box? ANSWER: It's impossible! Their policy says they'll refund your money "If, for any reason, you are unhappy with the equipment you purchase." Not in my experience. Spend your holiday shopping dollars somewhere that will do right by you if there's a problem. This outfit will not. read more

Glad I came to Video Only, or I'd probably be sorry. This is my second plasma (2nd house) that I've purchased this year and I was pleasantly delighted with working with Craig and the manager at the Bellevue Video Only location. Being someone who works in the home automation and AV industry, I already knew which model I was looking for so I wasn't dazzled by all the bells and whistles on larger and pricier models. There was no need for a salesman to woo me with the priciest model, or compare with a lesser or better known brand. Be sure to do your homework BEFORE going there. Know which models have the best ratings, and reviews prior to speaking with any salesman. It's YOUR money afterall, so spend it wisely. Being someone in the industry I am privvy to some rather extravagent pricing (Black Friday) specials through our dealer reps, but the bottom line is that Video Only still beat them all. I went with a 50" Samsung plasma tv and they came down another $150 off their lowest marked price which was less than dealer cost. Even better, they had it in stock. I didn't realize that the consumer is able to negotiate prices like that. I'll be back, when I need something smaller for my bedroom. read more

Video Only - my new 50" plasma - Electronics Near Me - Bellevue, Washington

Went to Best Buy and the arrogant sales guy wouldn't tell me the size of the TV stand even after I asked 5 times. Said he didnt want to open a box to measure it. I called Video Only and got Ryan on the phone. He said he would call me back in 5 minutes. He actually called me back in 2 minutes and gave me all the dimensions. He also beat best buys price by 500 dollars. I couldn't be happier with my new entertainment system. Ended up spending 7k at video only and it was only because of the great service from Ryan. I definitely recommend. read more

Video Only - Electronics Near Me - Bellevue, Washington

We've shopped and bought at Video Only for decades. Today we went in to buy a replacement for our kitchen TV. The sales woman told us to go to Best Buy. She had nothing for us, wasn't willing to work with us and walked away. read more

Well cannot say I had a great experience at all. Went to buy a few speakers for the ceiling of our living room. We had a fire and needed to replace the current system. Video only had the speakers we wanted so we went to buy them. Well took forever for someone to help us. And when we did get help he told us that they do not carry the speakers even though they had them on the floor for display. I asked if they could order them. He told me no that they can no longer get them and the display is old. WHAT. they take the display down hello. What a waste of time. We then asked out a receiver for the living room. The one we picked out he told us was junk and to go with the bigger receiver. Then he said I will be right back... Yup you guessed it he never came back so we left. Dont' think I will return. We have to many options to choose from. We did end up getting everything we needed from another company to the tune of 2K... This could have been a sale for your company. read more

I was in a market for a new TV for the living room. I did my research online, narrowed down my interest area, pretty much decided what I want but still needed to go and see the screens in person. I went first to Best Buy a left a bit disappointed. The screens were all over the place, some sizes on display, other not, lighting was a typical big box store. Next I went to Video Only - that was the right choice. All the sizes I was interested in were on display, competing screens of the same size next to each other, lighting was more home like. I had an opportunity to see and compare all (almost) all the models I was interested in side by side, in the size I wanted with no pressure, no crowd around me and with great assistance from sales rep (Sam). Really great experience! Next was the actual purchase. I was ready to buy online but I noticed the prices were competitive in store, slightly lower than in Best Buy and it was made to me clear they are flexible on them without even asking. On top of the regular prices there were offers remaining from the Christmas season that were at least on pair if not better than the best ones I could find online. Next I realized even these can be up to talks! Needless to say, I left with the TV in the size I wanted, higher model than the one I was initially looking for and for the price below the one I was ready to accept. Two days later my new TV was delivered to my place and set up for me for no additional cost. Great buying experience, far better than anything I was hoping for! read more

I had the pleasure working with Chris Olsin from Video Only in Bellevue Washington. Chris is upbeat, Professional,and a great active listener. There's no pressure and Chris is very knowledgeable. I bought a Samsung OLED 65 " and a new Dennon Receiver. I had their Installers put together my System with other Items I had for surround. My system was not easy to figure out after the install for total surround sound. I called Chris and he offered to come to my House after work to program and walk me thru surround sound thru different modes. Which was Cable, Sports, Movies, Cd's etc. Chris was Extremely patient and wanted me to understand how to easily Navigate. I'm very impressed with Chris and any of his customers are fortunate to work with an outstanding Salesman that cares about total customer satisfaction. Mark V. A 5 Star rating. read more

Ryan, the sales manager at the Bellevue location, is a true gem. He gets the little things right when serving his customers. I purchased a couple of soundbars that didn't work out for me to augment my new TVs I purchased from them a few days earlier. He noticed when I pulled into the parking lot to return them and immediately ran out of the store to help me carry them in. Ryan made sure my entire experience at the Bellevue Video Only location from educating me on the various products, to assisting me with buying process, and giving me confidence that if the product wasn't a good fit for me there would be no hassles. He was true to his word. It's guys like Ryan that make you want to do more business with a store. read more

Video Only has been a fixture in Bellevue for as long as I can remember. I've bought a few TV's from them over the years but this review covers my recent experience. These days a brick & mortar store with as good a price as you get anywhere with knowledgeable sales folks rates five stars in my book. Our sales person, Chris had all the information we needed without any sales pressure. The TV we wanted was in stock and we loaded it in the car. I went back with my old TV to be recycled the next day. A few days later my wife noticed a lower price in a Video Only newspaper ad. I stopped back at the store with the ad and my sales receipt and was refunded the difference no questions asked. Really satisfied with this latest experience at Video Only. read more

A friend recommended Video Only, saying he bought his TV there and it was $500 cheaper than amazon. Can't believe the great deals they have and how helpful Ryan was! Such a great experience, cannot recommend it enough! Prices were cheaper than anywhere else and service was fantastic. read more

Craptastic. I went in here to price-shop for HDTVs, and to clear up some confusion I had about technology and picture quality (cause I was way too lazy to figure it all out on the interwebs). The salesman we got put the "dickhead" in "douchebag". When I asked him about how to get a TV that wouldn't have motion artifacts, he lectured me on how "movies all have that" and "the TVs are just so good they show everything that's bad in movies" and how he had gone to USC film school and that's how he knew so much. Rudely. And, the prices suck donkey nuts. read more

I haven't rated anything on Yelp in months upon months...but I had logged in to find places to shop for a new HDTV a month or so back. I wanted to stop by a Video Only...I had never been to one. After reading these reviews on here, I almost didn't even bother; big mistake that would have been. Got a new top-of-the-line 46" LCD for $300 less than ANYWHERE else was selling it for, including online retailers. We weren't desperate to buy, and were able to negotiate a good deal and get free delivery and extended warranty as well. We even got a 90 day price match guarantee; find it less anywhere and we get the difference. Went by Best Buy to check out their selection, and they had the next model down from ours for about $200 more. Our sales guy was great. Persistant, but helpful and not "douchy". Very knowledgable, and he confirmed much of what I had researched online about the TV. Are all these other reviews from Best Buy employees or something? WTF? read more

Overall: I sure was sorry, sorry that I stepped foot in this place Doesn't the advert say "Visit Video Only or you'll be sorry?" Driving in to the car park I was already sorry I visited. I proceeded to go inside... and well, I certainly was not impressed. I was MORE sorry that I'd visited than if I didn't! It was dark and dingy and looked like some second hand store. There were about ten retail staff standing around gossiping and ready to attack any suspecting customers. We went in to have a look at two TV's we'd already narrowed the choice down to. The assistants were highly annoying and constantly eavesdropping - if I need you, I will find you! Their prices weren't even lower than competitors. We ended up getting what we wanted from Circuit City across the road! Save yourself the hassle of even visiting and just go somewhere else! Otherwise, you'll be sorry! read more

Not new to the Video Only scene. Bought an LG at the Lynnwood location and they were nice as... well, sales people that aren't pushy. Here, I felt like I was hassled the whole time. "You should really get this because it'll sell out." or "If you don't want it then don't take it but you won't find a deal like this anywhere." Fine, I get it. But whatever, they have great deals on some tv/blu-ray deals. The BF and I already knew what we were looking for when we walked in but still wanted a little bit more info. We ended up with the Samsung but they said it was out of stock. We asked how long it would take and they said up to two weeks. *sigh* oh well, over Black Friday wknd, what can you expect? We paid for it and patiently waited. So, it's now been a little over three weeks. Just tried to inquire about when it'll arrive and too bad so sad Sally, not this week. So maybe next? The reply was that they didn't know. When it gets there, they'll call us. An ETA perhaps? Well, we did get a really awesome deal (says the guy) so we will just have to wait. oh, but here's a deal! If we DON'T want to wait, there is another Toshiba they can exchange out for us for the same price AND it has better color. so... wait... we got a good deal right?? read more

"You'll be sorry." Well they got that part right. For years, I've stopped by this place and they NEVER have anything I'm looking for. I'm a nerd, so it's not like I'm easy on the electronics budget. Prices seem the same as everyone else. Also the salesmen are pushy slimeballs. read more

I have interesting memories of this place as a kid who came with his parents in the 90's. Back then you would still haggle for prices in stores like this much like a car dealership. My dad always made haggling the most drawn out and strenuous process imaginable, but I guess it was expected back then. Today as a tech nerd I generally don't require much in terms of customer service since I know what I want, know the product and know the price worth paying. I came down to Video Only and quickly picked up a shiny new OLED with the best price in the area. This experience in itself for me was like buying anything else even a tooth brush, but let me tell you why this is a 5-star review. I talked to the sales staff about the televisions, their draw backs and their specs and this is what impressed me. The sales person I talked to 100% knew everything about the product and how those aspect would be valuable or important to a prospective buyer given their usage situation. If I didn't know it myself I would feel confident in taking a recommendation from the staff here. They know their stuff and I'm sure they'll match you up with the right product for you. read more

Everyone needs to learn from this place about customer experience! Exceptional customer service. Sam is the best! With plethora of choices for TVs today, finding someone that not only gave a great price (muuuuuuchhh less than Costco and Amazon), but went above and beyond to make sure every single question was answered and he took the time to do so. And I am not even the review writer type but I am so impressed with the quality of service that I had to. How do stores compete with online products? Ask these guys. I'll be back and telling my friends and colleagues about it. Loving my new LG OLED! read more

I just bought a TV at Video Only. Jeff H at the Bellevue Store was very helpful and gave me a good deal ($150-200 off Amazon pricing). I have two big problems with Video Only. 1) The TV I bought was on backorder - they didn't know when it was coming in and couldn't give me any estimates. They charged my credit card when I purchased it, but I didn't receive the TV for 3 weeks (and only got it then because I opted for an open-box unit). I "returned" my original purchase and bought the open-box one - it then took 3 WEEKS for me to get the refund on my credit card. 2) They do not have a refund policy, so if you are unhappy or if the TV breaks, the best you can do is get store credit (which expires after a year). I can't think of another retailer where this is the case. From what I can tell, they have the best prices around, but the company is run like it's 1984 - literally with a credit card imprint machine. I walked into several other Video Only stores and was flat out ignored and given false information about TV's and inventory. When I called, they said they had the TV I wanted in stock, but when I got to the Lynwood store, they magically had none. Felt like I had walked onto a used car lot on Aurora. I would only recommend buying here if you are fine not having the option to get a refund and aren't worried about long-term support. I personally won't be shopping there again and would pay extra to have the support & return policy from Costco or Amazon. read more

We bought two TVs her 7 years ago and were pleased with the choices we made. When we moved recently, we wanted a flat screen and decided to pop in to get some info. Maybe we got a great sales guy because I did not feel at all pressured to buy. He answered all our questions (and we had lots) and did not try to push us in any way. The TV is in and working and so far I love it. When I asked about the retuen policy, he told me it was for store credit only once the packaging was open. They have a price match in place through Black Friday weekend so I figured we were guaranteed a great price also. read more

I loved how our recent transaction with Jared went. He was the reason why we gave Video Only our business, as opposed to Best Buy. He took the time to guide us in our hunt for a new TV and receiver. We ended up with an extremely sweet 75-inch Sony 4K Ultra HD Smart TV and a middle-of-the-road Yamaha receiver. Jared saved us a HUUUUUGE chunk of change. As we were finalizing our purchase at the counter, we had a snafu with our bank, which required us to engage in a highly stressful phone call for what seemed like an eternity, but he patiently waited and really tried to empathize with us. On top of everything, he put some effort into talking the company they work with for installations into getting us our ideal delivery and installation time frame. If you're in the market for new electronics, I'd definitely recommend visiting VO. Look for Jared. read more

Video Only...kind of like a used car sales lot with pretty good tvs. This place is not fancy and their employees are a little sketchy (think used car sales men - come to think of it, I've never seen a femal sales person there). Nevertheless, we ended up purchasing twoLG LCD HDTVs from them. Not because of their sales tactics or because of their exceptional service (or lack thereof), but because of price. One tv was $150 cheaper than BB. Although, the sales person was more knowledgeable than the person at BB, but still weird. I would visit a high end or less sales pressure storre first and then take their price to Video Only. They will mostly likely beat any price, just don't them try to convince you to buy something else. Be strong. Just Say No. read more

Best buy and magnolia are way over priced and under educated fresh out of highschool kids! I don't see what the complaint is all about. These ADULTS are well educated in electronics, I've purchased many tvs from them over the course of 10 years and have had great experiences, they're willingness to go the extra mile to price match you on anything! For those who flame on them, you should read the fine print before you sign anything. Who the heck signs documents without reading over it first? From what the salesman tells me, the policy was put there so people don't "rent" tvs for the weekend and return them after use. You can blame the people who took advantage of that and ruined it for everyone else. However they never charged me restocking fee and even let me exchange after my 30 days was up. read more

I just bought my 5th tv from this store. I have done business with them for over 20 years. Although they advertise safe distancing when I walked in neither of the two salesmen were wearing masks and if I hadn't spoken up the first would have violated my space. I had to back up and insist they mask up. Not cool. I told them my current Samsung TV has two bright spots in it. Online it said this is a common issue in that model year and so I had to replace my TV earlier then I should have. I also told them I had issues with the last sound bar I purchased from them and was concerned about it. I asked if they could pull up the records of my last TV purchase. They ignored me. I told them I had been unable to reach them by phone (for curb service) The number on their website didn't work. Frustrated I saw a TV that would work for me bought it and was terribly frustrated with their lack of the great customer service I'm used to receiving from Video Only. That was why, even with Covid, I took a chance to go and buy from folks I thought I could trust. I asked for the website comparison they said they didn't have it. I asked for some discount they declined (never have before) Even tried to sell me connectors I didn't need. Came home told my roommate what happened and he bought his new TV online. I like buying local I like to support local I'm frustrated they failed me this time. read more

Shout out to Chris Olson, Sales Manager. I went to browse thinking I'd buy a demo unit elsewhere. Chris engaged me in conversation, discovered that I'm a knowledgeable enthusiast and left me alone with the remotes. I adjusted two 77" sets to "the same settings" (close) and took all the time I needed to determine my preference - then Chris made it impossible to not purchase a new set at the store. I felt respected and I felt like an informed consumer (nice when you're a retired old codger). Coupled with zero interest financing and free basic delivery it was game over. The delivery was scheduled as expected, the crew went a bit above and beyond, and I was totally satisfied. We hadn't shopped at VO since the late 90's when we bought our first "big" (and I do mean big) rear projection TV and a Tivo box (remember Tivo?). Changes (if any) since then were for the better. I can only speak to my experience at the Bellevue store but WAYTAGO! You ROCK! read more

Alot of what is being said here is true. I found that these guys will push the tv that will give them the biggest spiff($) and whatever is in stock. And at the very first hint that you are not ready to buy that day, and they will turn around and walk away. I understand they get paid on commission, so they need to sell to make money. But they do it in a rude way. read more

We bought our last big screen TV here about 10 years ago. The experience was first rate all the way, couldn't have been better. When it was time for an upgrade, we headed back and I'm glad we did. The process was quick and painless, the service once again top notch, and the pricing the best in town, or they try to make it so to earn your business. Just a pleasure to deal with these guys again. Do yourself a favor and skip the impersonal and spotty service of the big box stores and shop here for your A/V needs instead. Highly, highly recommended. And a special shout out to Ryan who was great to work with this time!. Thank you Video Only - 5 stars! read more

Ryan took the time to woRk with us, and we appreciate him very much! Wish we could afford the Bose Sound Bar, but we are happy with LG OLED tv.. This store BLOWS best bunk! Best bunk does not have good sales people, and they say buy now you won't get better price. read more

Every time I have gone there the staff is immediately friendly and extremely knowledgeable. The TV I bought 12 years ago is still great in the new system but I just bought is awesome. There was a football game that I watched that didn't come in very high definition, I called them to see if I was missing a setting and they even offered to change the TV out if I wanted to go to a higher level, even though it was used. It turns out it was just terrible broadcasting that one day. These guys are great I highly recommend them! read more