I called H2 asking for help in correcting my home theater setup after moving from an apartment to…read moremy first house. The next day I sent an email through their website asking them for help. No response came over more than a week. Hey, I would have understood if they didn't want to take on my project, but they could have at least called or emailed me back to decline so that I wasn't waiting around hoping. It's hard enough to ask people for help - it makes it harder when the request itself is ignored. Turns out I only needed to upgrade my subwoofer from a 10" to paired 12"s - so H2 lost an easy $3.5k sale and gets a bad review out of it. You should probably expect that they aren't going to respond to you either - who knows where their line is if 3k isn't enough money to matter to them. ¯\_(ツ)_/¯

Responsive. Knowledgeable. Meticulous. Friendly. Fast. Helped us find the right solution to meet…read moreour needs. Then installed it with no fuss.

I can't say enough good things about Jon, Definitive's turntable technician. He did great work…read morerepairing some issues with my Rega table, as well as doing a cartridge realignment. He also offered great recommendations on a new phono preamp and a cartridge upgrade. He's very good at explaining exactly what he's doing and why.

Thoughtful solutions for our complex issues; amp that died along with woofer and tweeter. Ted…read moreWendt was quite patient and methodical in assessing our situation, developed the best outcomes for our listening needs. New amp, replacing woofer and tweeters, evaluated and sorted out speaker wiring.

After weeks of having issues with our Sony TV, we called Magnolia audio video to get assistance, we…read moreweren't able to get satisfactory telephone assistance. The manager Kevin provided excellent service, he drove to our house and fixed our TV within minutes, he had a fabulous attitude and went out of his way to fix our issue. Thumbs up guys!

Save your time and go elsewhere. I was in the store for something else, but need a piece of audo…read moreequipment so decided to stop in to the Magnolia Audio area. No one there. I went out into the Best Buy area and asked one of the people with a name tag if there was anyone working in that area and he said he could help me. He asked me what I wanted, I told him and he started to look it up on his phone. I told him that I could look things up myself, but I wanted to talk with someone knowledgeable about the equipment. He was smirking and laughing to himself as he stared down at his phone. I left and will not be going back. This is a far cry from the Magnolia Hi Fi that was on 196th for many years.

John's the best - love going to his place to see what's new in the listening room. He's always…read moretaken care of me and my Dad over the last 40 + years

The Audio Connection is one-of-a-kind. The proprietor, John, has been in the game for 45 years and…read moreit shows; he can assess what you are after quite quickly and you can enjoy the rest of your time there chatting with him. I brought my one of my Single-Ended Triode 300b mono-block tube amplifiers to have an issue addressed and Kevin had it sorted in no time. They have a diverse collection of audio gear for sale and a no-nonsense listening room to let one do just that, listen. They carry all sorts, but if you are a tubehead, you would have to be mental not to see what they have on offer.

We didn't end up buying from this store but wanted to acknowledge the great service. They have top…read moreof the line products (Hunter Douglas window coverings). The storeroom is a nice place to shop, conveniently located in Proctor with ample free street parking in the area. We got a consultation in our home so that we could see the products in our space. The quote was given right away. The salesmen was very helpful and told us that the Hunter Douglas line is a lifetime type of purchase and therefore pricier than other options. Ultimately we chose a less expensive option but I think this store is worth a look, especially if you want something less common or have a more complicated situation.

These might be the most honest company I've ever hired. They did aerobarrier on my addition, and…read moreblower door testing for me. They had a few issues with the process, but what blew me away was that every time I found a problem the owner immediately wrote me a check to cover the damage with no hesitation. Overall though it is a good product, it did a great job of sealing around all of the top and bottom plates, and I'm sure a bunch of other places I can't see. The aerobarrier got me down to 1.2 ach50, which surpassed my target. Their main guy was out of town, so they sent a less experienced tech. They ended up not taping off all of the plumbing penetrations, so we ended up getting sealant stuck in the dryer vent, b-vent, and a few other places. They either sent someone immediately to clean it up, or paid to replace the item when cleaning wasn't possible. They gave me an extra refund for the trouble. I wished I had the more experienced tech for the blower door, as this guy missed several things that would have improved the score. There was a window which was ajar, some plumbing penetrations which weren't taped off, and the HVAC duct work to the original house (which was square footage excluded from the test) needed to be taped off but wasn't. He also didn't know how to do a duct leakage test to the exterior (running duct leakage during blower door essentially). But I can't complain too much, as I still received a score which exceeded my expectations.

I really like this unique concept of turntables and outdoor gear. It's a really good idea and I…read morealways see customers in the store. Finding quality turntables in Seattle is hard. Even many record stores don't seem to carry them as much unless you go to Seattle records or inner vision. Spencer, the owner has a niche on the market. It used to be that the Dearborn Goodwill, some pawn shops that weren't sketch, and various record shops had some lp120's or technique 1200's. These days I just see cheap Crosley's for sale at Barnes and Noble. The selection of vinyl is good and prices are solid. The expertise is great and it reminds me of Hawthorne Stereo. I love the big selection of outdoor gear also and the prices are good for new and used. I enjoy shopping here and I'm glad it's part of the Lake City community. seem dated and overpriced, goodwill is often junky with quality, Hawthorne is great but can get pricy, the Ave which used to carry a lot of turntables in the early 00's scaled back. I

Spencer runs his business in an ethical manner; how refreshing. What a concept - good communication…read moreand "doing the right thing"... because it's the right thing to do! Offered me a return for a full refund on an item that things didn't work out on...even though "stated policy" on eBay was "no returns". RESPECT

Long overdue review. I purchased most of my system from Connon at Tune Hi Fi. He's incredibly…read moreknowledgeable, accommodating and provides great service. In today's world with so many purchase options, it's imperative to have great service w/ in-home demo options. Connon will work closely w/ you to insure you have the best sound system and set up for your listening environment.

I've been in Connon's shop several times. One visit was to do an initial visit. Another visit was…read moreto audition speakers. My latest visit was to audition DACs which led to my purchase of a Qutest DAC from Connon. I appreciate his dedication to providing the best in audio sound quality. He is very knowledgeable about the brands he carries and has a wide range of equipment available for audition. In a time when so much of the audio business is moving to Internet sales, my experience at Tune Hi-Fi is a excellent example of the value you get from actually being able to do a good in-person audition of the audio equipment you are considering.