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    Verizon

    2.5 (22 reviews)
    Closed 12:00 pm - 5:00 PM

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    2 years ago

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    9 years ago

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    Ask the Community - Verizon

    Phone Factory - Nice work

    Phone Factory

    (14 reviews)

    $$

    Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

    Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

    Gadget Fix - We recently had a DOA Atari 2600 in for repair. Turned out the 7805 voltage regulator was to blame. FIXED! CENTIPEDE!

    Gadget Fix

    (15 reviews)

    Mike, for one is truly an awesome guy on a business & personal level. Very nice, professional, &…read moredown to Earth as you walk in. He has a lot of knowledge in various technical devices & computers in just about everything from game consoles, laptops, PC's, iPods, etc. In fact early this year he fixed the headphone jack in my iPod classic I had. Although older, he was able to find the parts needed to fix & replace what had broke previously. He also was nice enough to not only replace my battery but seriously hook me up with a portable hard drive to extract the music from my iPod that wasn't showing up on my computer for whatever reason. I really thanked him for that, cause most of those songs are rare & hard to find. All of this was done in a timely manner, in it all taking about a week in total & costed me just under 200 but was well worth it! Mike kept me updated on the progress of my device's repair & about when it would be finished. I would definitely go back to him again for future service knowing he does great work & is consistent in customer care & service! Gadget Fix in Tukwila is the place to repair & renew your electronics you enjoy using!

    Dudes is a joke his shop looks like my 3 year olds room when his cousins are over I want my refund…read more Had to take my PlayStation 5 apart 3 times!!!and the second time he rushed me out the door and my ps5 was missing bolts and rattling as I walked out the door and then he had to re open it again and check his work in front of me while dropping bolts out of there holes when he was shaking my ps5 checking the noise all while using a impact gun to strip bolts out right in front of me .. all because he rushed my HDMI replacement, mind you he told me he was gonna look over everything and the traces the port connects to the first time he took my ps5 apart! got my ps5 home and the same thing was happening. I took it then for the second time he claimed my board was slightly bent and my trace was lose connecting to my hdmi port after he worked on it. Also said he was gonna give me a partial refund and never did. Extremely disappointed I drove here 3 times and left unsatisfied and feeling as if my ps5 will fall apart and robbed for my 165 dollars I do not recommend.

    Verizon - mobilephones - Updated May 2026

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