Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there because there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away. read more

IDesign - Bait and Switch - quoted me 90 bucks and wanted 150! - Mobile Phone Repair Near Me - Lynnwood, Washington

See all

After seeing all the great reviews and low prices, I decided to come here to get my iPhone 7+ fixed. Things went well at first when I dropped off my phone and let the guys at the kiosk know that I had a groupon as well. I came back and my phone was ready. I was asked if I wanted a phone screen protector and I said yes, thinking that it was included in the repair. IT WAS NOT. By the time I figured this out, the screen protector had been applied and couldn't be refunded. It was an extra $25. They said it could be replaced for $9.99 once it wore down if I brought the original receipt back. I honestly felt pretty scammed because I can buy quality screen protectors on Amazon for half that price. When I mentioned the price difference between theirs and Amazon's, they said theirs is higher quality and that I wouldn't be able to put it on properly at home. That's for me to decide. It was said pretty condescendingly. I feel stupid for not asking if the screen protector was free or not, but make sure you do. When I let them know that they should let their customers know that there is a charge for it when asking, they got very defensive and said that other places charge over $30. That wasn't my point. The point was to be transparent with the pricing upfront. Another issue arose with the groupon deal. The original deal is a $30 voucher for $15. I presented this and they said that it would only cover 10%. On my receipt, it's marked as the yelp check in discount. I kept asking why the groupon's full $30 wasn't applied and they said that's just how it was. I told them that it's not right to keep the deal up on the page if it's not accurate and they said they were aware of it but couldn't do much about it. How does that make any sense? The business promoting the deal through groupon should be responsible for upholding it or take it off the site. I purchased it for no reason. I could've still gotten the yelp check in discount without purchasing the groupon. Now I'm having issues getting a refund because groupon makes it so difficult. BUT that's not the end of it. When I said I shouldn't have even purchased the groupon, the guys told me that they don't do discounts much anymore and that they did it for me. It says right on the yelp page that they offer the discount to anyone who checks in. I don't understand. All in all, my phone is fixed. However, I left in a bad mood due to the lack of transparency in pricing for the screen protector, the defensive manner in which they answered my questions, and the way the groupon deal was handled. read more

I was dubious when I found out it was a little booth in Alderwood mall, but IDesign surpassed my expectations. They were competitively priced and turned around the repair on a Saturday night. Will absolutely go back for any additional cell phone work! read more

IDesign - Mobile Phone Repair Near Me - Lynnwood, Washington

Got the digitzer, screen, and bezel replaced on my device w/labor for less than what it'd cost me to buy the parts myself. Even better? I walked in right at the end of the day and it was all done in twenty minutes, no hassle, and the guy was so happy to do the work for me. Thanks, guys! Great work, great prices, don't miss it. :) Update: Ended up having issues with the screen a few weeks later, took it back to get it replaced, and the lady helped me this time. Replaced it quickly and professionally, for free, and fixed my issue. These two were super professional/humble and didn't give me any B.S. even when we were having trouble tracking down my receipt. They really rocked. Thanks for the excellent service! read more

Went here over the weekend because I thought I needed a new charging port for my Samsung S4. There was nobody at the kiosk on our first pass, so we shopped a little then returned, still nobody there. I got smart and called the number on her card. Using my brain! She answered and came running (literally) from somewhere in the mall. She plugged in my phone and said there was nothing wrong with my charging port and that I should try using a different cable. There was another woman there who wanted a screen replaced on her son's phone. She told her it would be too expensive, and then told her the cost of the part plus labor. So I was very impressed with her because she could have easily replaced the parts on these two phones and made some money, but she was honest and sent us on our way, me to use a different cable and the other lady to do who knows what. Beat her kid? That's what I'd probably do. read more

I messaged Raina to get a quote for our family's iPhone 4s which needed a new battery as well as our iPhone 4 which had issues with the mute button. I appreciate that she was very responsive and clear in her communication back to me. And better yet, the cost of replacing the battery through her shop was a much better deal compared to other cell phone repair shops out there. When I went in to drop off the phones today, her colleague Vasif was super helpful. He replaced the battery on the iPhone 4s in about 20 minutes. Additionally, he made time to explain what he thought was going on with the iPhone 4's mute button, tried a fix and also explained another scenario if his fix didn't take care of the issue. So he was able to troubleshoot the issue and didn't even charge me for it! I thought that was so kind and nice of him. I also appreciate that he told me to keep my receipt for a few days just in case and to come back if I had issues with the iPhone 4s and he would take care of it. I always enjoy doing business with responsive, honest and kind folks and am thankful I found this shop. Happy to recommend them to others! read more

Awesome quick service. Also added a free screen protector. Don't forget to check in for an extra discount! Saved the day!

DO NOT GO HERE! I wish I'd never trusted this place to do a simple battery repair. Here are the facts: 1. My iPhone SE rapidly lost battery power, I only needed the battery replaced. 2. The man at the kiosk said my screen was broken, only the protector was broken, but he pealed it back to check and made it much worse! I asked him to replace it and he said he'd "only charge me $10 instead of $20." Gee, thanks. 3. When I returned 15 minutes later, the battery read 5%. I was to go home and charge it fully. 4. After charging for 1.5 hours, my phone was still at 5%...so I drove back out to the mall to have it fixed. 5. The same man swapped out several more batteries over the next hour, only to determine that my phone was no longer able to charge a battery BECAUSE HE BROKE IT! 6. I asked him to refund my money for the battery and he refused. So I paid this guy FIFTY BUCKS to break my phone! I can't think of worse service. 7. The broken charging port = not able to back up my data and absolutely everything was lost. My fault for not backing up before taking it in, but it's a huge loss. I couldn't back up the the cloud because the battery would die. The phone cycled off and on despite the battery level. 8. I took my phone to Apple, which I should have done from the start. The Genius said that it was likely a STATIC CHARGE that killed my phone, poor form for one who works on delicate electronics. There was nothing they could do at Apple to recover my data and wouldn't even consider doing work on the hardware after a third party had "worked" on it. 9. The battery he used at IDesign was too big for the space in my phone. The battery needs room to expand as it heats up and this battery could potentially destroy a phone with fire. Nobody wants that! PLEASE TAKE YOUR PHONE TO A REPUTABLE SHOP AND ALWAYS BACK IT UP FIRST! It's a hard lesson to learn to lose your data and invest in a new phone. You get what you pay for. PS - He asked me to leave a review as I was leaving, good customer service would have been my pleasure to report. read more

Had my cracked iPhone 6s+ repaired here. It was $89. I am really happy I found this place. It took less than 20 mins to repair. Also had a screen protector put on as well. The employee was very helpful with finding a case that works with my phone. He also gave me 10% off and they have a lifetime warranty. read more

Amazing place! The most professional, honest, high quality phone repair place in the area. I was treated so well that I will be sure to come back if I ever have future issues. I brought in my shattered iPhone 5 screen, and they replaced it immediately, and gave me a free tempered glass protector. Raina and Vasif kicked ass! read more

IDesign - Mobile Phone Repair Near Me - Lynnwood, Washington

Excellent service! So fast LITERALLY 20 minutes and I had my iPhone 6s fixed. Super pleased with there service.

Exceptional customer service! Had my son's IPhone screen replaced. The screen replaced was defective. He exchanged it and made sure everything worked beautifully. Highly recommend them read more

I had a great first experience earlier last year and when my 4 year old's ipad screen got cracked a second time I had no problem going back. This time I also asked about a speaker replacement. Raina followed up and after a couple weeks told me she had the parts. She said I can come in anytime to get services done for $90. The following week after Christmas, I arranged through yelp messages to come in and that she is there to do it. I arrived half hour later to find she wasn't there and the man working didn't know why I was there. After explaining what I needed done, he said it would take about an hour. After 1 1/2 hours I checked in with him and he said he forgot to call me and charged me $60. I was confused and it was loud in the mall, so I just took his word the speaker was replaced. All in all, the reason for my review is that the ipad screen is half normal on the left and darker on the right side, which wasn't noticed until later. The speaker, although not blown anymore is less quality because it is hard to hear. I really like Raina. She was nice and followed up on trying to get what I need in parts, she told me she was there and then wasn't. It would have made me feel more comfortable if she had let the other employees know I was coming and what I needed done and the amount it was going to cost. read more

IDesign - Don't know why photo is upside down, but half the screen is darker than the other side - Mobile Phone Repair Near Me - Lynnwood, Washington

Raina Yudio was extremely helpful this afternoon in Alderwood Mall. My daughter had been to Apple a few months ago, where they explained that her phone's charging problem was not able to be fixed, as in physically impossible. Only a new phone would do. But today, Raina Yudio very expertly fixed the problem while we waited, and for a reasonable price. He had the parts on site. He was a great help to us, and he was also fun to talk with. A++ service. We will definitely drive up to Alderwood from Seattle in the future when we have phone issues. Thank you Raina! read more

Replaced the charging module for my iPhone 5 in 20 minutes for a great price. Excellent service!

I had my daughters iPhone 7 screen replaced here as well as a few other phone repairs. The service has always been great and timely. Never had to wait more than a half hour. There pricing seems to be pretty competitive if not better than the other shops. read more

I was here to fix my iPhone the service they provide and the parts they use are very High quality and Excellent customer service too. They Offer me a free temper Glass screen protector too. I highly recommond for your phone repair. Thanks SAFI read more

Very fast service. Will come here again if my phone screen breaks again - which it hopefully won't :)

I will take back my review. Because these people lied and they are fake. I gave him my phone for repair and they lied and said oh you never gave me your phone. Stole my phone. Already reported the business. I don't recommend this business. read more

I dropped my phone, completely shattering the screen and was in dire need of a quick repair. After reading the other reviews here, I brought my phone to Idesign for a fix. My iPhone 6s+ cost me $150 to repair and it was done in 30 minutes even though the technician had three other phones ahead of mine. The location is convenient and I was impressed with the end result and now have a shiny new screen. :) Also, a female phone repair technician? That's not something you see every day. You go girl!! Girl power! read more

Great work, very friendly. They fixed my shattered screen with in 20 minuets and offer me lifetime warranty amazing job and hit a screen protector for free.. read more

What is SQUARE FEE on the receipt? The owner did not have that square fee one year ago when I paid. He did not mention about there will be extra charge when paying with the card! Over priced compared to his service and exchanged products. read more

Jan was great he replaced my screen and did me the favor of also replacing my broken home button. I had a great experience and highly recommend seeing him out of any other store in my the mall. read more

My iPhone 6s Plus screen was shattered. I was expecting to wait in line at the apple store forever on a Sunday close to holiday season. Thank goodness I passed by idesign first! My phone had a brand new screen in perfect condition in 25 minuets. No lines, no hassle, and cheaper than if I had spent my whole day at apple! Thank you idesign! You saved me so much time and money! I will never go anywhere else! read more

I managed to get a sim card stuck inside iPhone 5c without tray and could not get it off (don't ask). Found iDesign for having great reviews on Yelp so I sent a message to inquire how much it will cost to get this removed; Raina responded to my message within 5 minutes and told me that she can just help me and to come by Monday. I came by Monday and she got me taken care of within 5 minutes free of charge! Wow! Thank you! read more

I dropped by and Raina was able to clean out my charging port on my iphone 6s within a minute. Works great now.

I dropped my iPhone 6 on my last day in Cabo (too much tequila) and completely shattered my screen. When I got back home I looked for any reputable shops that could replace the screen. I decided to give I design a try. The lady working was replaced in 20 minutes! The prices are very reasonable and I would highly recommend anyone that needs their phones fixed to go visit them. read more

Came by after cracking my screen when it fell out of my purse. Very informal and kind woman owns this. She estimated a half hour wait and guarantees work for 90 days. I was initially nervous to understand I don't get a ticket or receipt documenting she's holding my iPhone for repairs. But quickly felt reassured when I came back, it was done, and everything looks like new! read more

Sent them a message for a quote. Quick response. Showed up as a walk in. Replaced my battery with a factory apple battery all within 20mins. Great service. read more

Very nice, great customer service. Quick repair, about 25-30 minutes and price wasnt bad either. Fixed my tablet. Thanks!

My shattered iPhone 6+ screen was replaced in under 20 minutes on my lunch break. Couldn't be happier with the service. Lifetime warranty on the repair. I won't hesitate to come back when the kids inevitably break another screen. read more

My iPhone 6s wouldn't charge and was unexpectedly dying. I took it in to IDesign to get the battery replaced. So far so good! Raina was the one that worked on it. read more

The lady here is awesome. My son works construction and has shattered his iphone 6 screen twice. I thought it was beyond repair this time, but in a half hour phone looks and works great. I highly recommend idesign!!! read more

I got the wood case for my iPhone 5. So, now my old iPhone looks like brand new and so cool. Perfect customer service. Thank you guys :)

GREAT CUSTOMER SERVICE! Price was was better than the other 3 places I went to and they didn't try to scam me by telling me I needed to fix lcd in order to get my screen replaced. I would recommend them to my friends and family any day :) read more

I had my phone broken and I went to different place to get it fix and they couldn't help me . so a good friend sent me to this place and they fixed my phone quickly .their prices are perfect , I ended up getting a screen protector and a case and I'm so happy with my fresh phone again . read more

I came to fix my 5s screen and my frame was really messed up. Raina pointed out that she could replace my housing. I thought...why not. We agreed on price and time and an hour later...i got the coolest phone ever. It looks brand new and customized one of a kind. We did the carbon fiber insulation too and it looks even better. Great quality and creativity! I am very impressed! read more

IDesign - Mobile Phone Repair Near Me - Lynnwood, Washington

Fast, professional service. Fixed the broken glass screen on my iPhone right away in about 15-20 minutes. Much better than going to the Apple Store! Half the price too! read more

I had a pretty bad week first I ran over my phone 6s and 5 days later dropped my iPad air touch 2... Never fear Raina at I designed fixed them both... The iPhone took about a half hour and saved me a lot of money over what Apple was going to charge. The I pad Apple said they couldn't fix and she ordered the screen and fixed it fast. Highly recommend this business she is in a kiosk in the middle of Alderwood mall. read more

I have taken two phones here with different problems and these gals rock! Great personal service and can do what other places can't! They will always be our go to when in need of another repair!! read more