Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Excellent experience and customer service. My offer seemed fair and didn't have to haggle over…read moreanything. If I am selling anything electronic, I'm definitely coming here and recommend you should too!

I must say that I actually had a very positive experience with these folks. I had several Apple…read moredevices to sell and quite frankly wasn't really sure what to expect? I did have a number in mind and when the dust settled i was paid more than anticipated! The young man that helped me was the owners son and was very pleasant and professional. I could tell that he must have had good parenting growing up due to his very mature demeanor and it was refreshing to receive such good customer service. I have a few other devices that I will take back to them and as the saying goes- "we shall see". peace and god bless

Great Apple Store with a few bumps during this visit…read more I've upgraded my phone at this location a few times over the years and have usually had a great experience. Today, my fiancé and I came in to trade in our phones for the iPhone 17 Pro Max, and he also picked up an Apple Watch SE 3. The only thing I'll always wish Apple would change is making more fun colors available for the Pro Max models. The lower model had a beautiful pink option that I absolutely loved, and I really wish that color was available for the Pro Max too. But thankfully, that's what cute cases are for! This visit started off a little differently than my previous experiences. We had a hard time initially finding someone to help. My fiancé first asked a group of employees for assistance and was directed back to someone at the front of the store. Since we had already seen her when we first walked in but weren't greeted or asked if we needed help, the whole situation just felt a little confusing. Thankfully, Richard completely turned our experience around. He was very kind, patient, genuinely helpful, and made sure we were taken care of. I really appreciate him stepping in and making our visit a much better one! I also appreciate that Apple gives you the option to come back later and drop off your old phone if you want extra time to make sure your photos and data are fully backed up. It takes away the pressure of having to rush through the transfer process while still letting you leave with your new device. Overall, we're still very happy with our purchase. I usually come here when I already know what I'm looking for, whether it's an upgrade, trade-in, or a new device, rather than just browsing. I do hope the customer service experience becomes a little more consistent, but I'm super thankful Richard was there and provided exceptional service!

Do not get your phone repaired at the Bellevue Square Genius Bar. Go to Jet City Device Repair…read morenearby instead. I had my iPhone battery replaced here, and immediately afterward the primary phone-call microphone stopped working. Speakerphone still works, and this issue never existed before the repair. I contacted Apple 15 days later, but they refuse to take responsibility because they can't "prove" their repair caused it. Their solution: pay another $550. On top of that, I've wasted about 9 hours dealing with this place: 2 hours for the initial visit, roughly 5 hours for the battery replacement, and another 2 hours today, only to leave with nothing resolved. This Genius Bar has a lot of bad reviews, and now I understand exactly why.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

I had an absolutesaga trying to deal with my Apple Watch, and Tico at T-Mobile Bellevue Square…read morecompletely turned the experience around. I originally went to the Factoria T-Mobile thinking I just needed a watch battery replacement. They sent me to the Apple Store, and the Apple Store then sent me to T-Mobile Bellevue Square. By the time I got there, I was already annoyed and frustrated because something that seemed like it should have been simple had become so much more complicated than I ever wanted it to be. Enter **Tico**, who was absolutely terrific. He figured out a way to get me an entirely new watch for essentially the cost of what I would have paid for the battery replacement. Even though the store was busy, he stuck with me through the entire process, never rushed me, and was incredibly patient, nice, charming, and helpful. He took care of everything and genuinely made me feel supported before, during, and after the purchase. His manager, **Mike**, also jumped in at different points to help and make sure everything went smoothly. I was really impressed with both of them and with the level of customer service they provided. We are very happy with the new watch! I did run into one little issue during setup afterward, and I'm now communicating directly with Tico about it. Instead of being worried or frustrated, I'm completely confident it will get resolved because I know I'm in good hands. Tico and Mike are exactly what great customer service should look like. They took a frustrating situation and turned it into an experience that made me really happy to be a T-Mobile customer. Five stars and a huge thank you to both of them! cSad: I need to amend my review. Somehow my guys managed to add a line and switch my phone numbers around. My sister in law lost her phone number. My daughter's watch number went to my sister in law. It is a ROYAL MESS. I texted and called the store guys but no one got back to me. Since my sister needed her phone to communicate I had to call T mobile main and have spent TWO AND A HALF HOURS FIXING THIS. So they were so nice but somehow this all got messed up and they didn't get back to me so I am sadly having to change my review.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!,

5 stars for Dane at Batteries Plus in Bellevue! I needed a…read more12V battery replacement for my Ford C-Max, and while they couldn't do the physical install on my model, Dane was incredibly helpful. He looked up my car, printed out the exact specs and registration details, and guided me on my next steps. Top-notch customer service, honest, and truly helpful!

Taylor was great. He swapped my car battery for our old Navigator in no time and was friendly and…read morehelpful. I will be visiting them again for other needs.