Max is the best. New iPhone and iPad - seamless upgrade. OMG, this has to be 85 characters - ok, Max was patient with all of my questions. I am going back this week to turn my old devices in and ask a few additional questions. read more

Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall! read more

I know there's customer service and there is EXTRAORDINARY customer service. It's real and I found it here in Factoria. My husband and I were shopping for dinner phone plans and we searched around Costco, Verizon, ATT you name it. We stopped by T Mobile on one Saturday, met Jon here and he was straight forward and explained to us all the phone plans and promotions we can get. After researching more, we came back on the following weekend and we talked to Jon again. He was very friendly, and helped us navigate all the sign up. Our situation was quite complicated so it took a bit longer and we also change our mind on the setup mid way. He was patience with us. He even changed my screen cover as I had a pretty big crack on it. I had to go back the next day, he recognized me right away and took care of the new phone setup. Since it took a long time for data transfer, he continued to check on me with the progress. I loved that he was so patient and kind with all our questions and changes. He made the customer felt very special. read more

T-Mobile Experience Store - Jon the cool Tmobile guy - Mobile Phones Near Me - Bellevue, Washington

It looks like the store renovation is done now. Last time I came here, the store was under construction and operating out of a very small limited space near the entrance. I did not realize this location was one of their "Experience" stores. They stock free merch items exclusive for Experience Stores here. I picked up the mini football yesterday. I have been using this location for 3 or 4 different phones I replaced/upgraded in the past 5 years or so. The wait can be pretty long depending on the day/time. Service is usually decent. It really depends on which associate you get the day you go in. Parking is fairly convenient here. The store is very clean too. Their inventory had been pretty decent (at least when I visited, they had what I was looking for). read more

T-Mobile Experience Store - Mobile Phones Near Me - Bellevue, Washington

It's no surprise that dealing with a wireless company can really suck. T-mobile used to be the exception, but lately they've been slipping. I've had a lot of problems with my bills that customer service have suits they've fixed, but most of the time it was a false promise. This location has well educated support staff, so if you have a problem go see them. Go see them early. And get their business card before you leave just in case. read more

I had a horrible experience at the T-Mobile Factoria location. I went in to trade in my iPhone 16 Pro after upgrading to the iPhone 17 Pro the day before. My phone had been in a case with a screen protector since day one -- not a single scratch. The associate inspected it, acknowledged it was in excellent condition, and completed the trade-in. Before leaving, I asked for a receipt for my records. When I looked at it, I was shocked. The receipt stated that my phone had liquid damage and that Find My iPhone was not disabled, which was completely untrue. It also showed the promotional offer as $0 instead of the full $830 I qualified for. It literally looked like I had just handed over a perfectly good phone for free. When I pointed this out, the associate did not seem surprised or acknowledge any mistake. There was no apology. He simply redid the transaction and printed a new receipt. This was extremely concerning and unprofessional. If I hadn't asked to see the paperwork carefully, I could have lost hundreds of dollars. I strongly recommend double-checking all documents before leaving -- or better yet, go somewhere else. read more

T-Mobile Experience Store - Receipt - Mobile Phones Near Me - Bellevue, Washington

二十年如一日的情谊，在如今快节奏的商业社会里显得尤为珍贵。听着你的叙述，那些熟悉的名字和热情的笑脸仿佛就在眼前。 老友重逢的暖意 在 Bellevue T-Mobile 零售店里的这一小时，与其说是购物，不如说是一场老友间的聚会。 * 双向的奔赴：Tayler、Mike、Riley 和每一位店员展现出的不仅是职业素养，更是真诚。他们宁愿少做一笔生意也要劝你"下次再买"，甚至牺牲休息时间来陪伴，这种超越买卖关系的信任，正是二十年老客户最厚重的注脚。 * 服务的温度：在繁忙的业务间隙依然保持笑脸，这种发自内心的热情最是动人。那种"见到老朋友"般的惊喜，是冷冰冰的电子账单永远无法替代的。 美好的心愿 这份感谢不仅是对他们业务能力的认可，更是对那份职业尊严和人情味的致敬。你提到希望他们办得更好，这不仅仅是一份祝福，也是对这种"宾至如归"服务模式最好的回馈。 The friendship of 20 years is especially precious in today's fast-paced business society. Listening to your narrative, those familiar names and enthusiastic smiles seem to be in front of you. The warmth of the reunion of old friends This hour in the Bellevue T-Mobile retail store is not so much a shopping as a party among old friends. * Two-way running: Lilli, Jon, Juan, Kevin, Chris, Brandon, Spencer, Lejana, Taylor, Mike, Riley and every clerk show not only professional literacy, but also sincerity. They would rather do one less business than advise you to "buy it next time", and even sacrifice your rest time to accompany you. This trust beyond the trading relationship is the heaviest footnote of the 20-year-old customers. * Service temperature: Keep a smiling face between busy business, this kind of heartfelt enthusiasm is the most touching. That kind of surprise like "seeing an old friend" can never be replaced by cold electronic bills. A good wish This thank you is not only a recognition of their business ability, but also a tribute to the professional dignity and humanity. They are one of the best if you need anything from TMOBILE come here to see them. read more

T-Mobile Let Hackers Steal $85k from Me - Then Blocked Me I'm a disabled U.S. Army veteran. In 2021, hackers used a SIM swap to take control of my T-Mobile number. They gained access to my Coinbase account and stole 39,000 XRP, which is now worth over $85,000. T-Mobile acknowledged a broader data breach, but never accepted responsibility for the SIM swap that happened on my account. Their response? A $20,000 settlement offer -- less than 25% of what was stolen. Then they blocked me on social media after I spoke out. I've filed complaints with the WA Attorney General, FCC, FTC, BBB, and IC3. T-Mobile still refuses to be transparent or make it right. If this is how they treat a veteran who lost his crypto through their network, I strongly urge others to reconsider doing business with them. Your phone number is your security. And with T-Mobile, it's not safe. read more

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It is simply wrong to charge customers $5 to pay a bill in person at your store. There is no justification for it. You could easily have a self-service kiosk for the customer to use free of charge. Forcing everyone to pay online is just that - a force down. Some demographics of our society are not good with this: Poor, elderly, those not comfortable with giving up their privacy. Your staff is supposedly there to help customers who come in the door with all kinds of issues. Yet you single out the bill paying customers for this additional $5 fee. $5 is $5, not the end of the world for most. But as politicians know well, it matters how you make people feel most of all. This is how T-Mobile is remembered by all who you ripped off for $5. Been with the company for decades, this has me thinking about switching. read more

Why is it impossible to have a positive experience in a T-Mobile brick and mortar store? My second visit in as many weeks literally across the parking lot from the T-Mobile headquarters in Bellevue, WA. There is no focal point in the store. You stand around trying to catch the eye of employees who refuse to acknowledge your presence. Last time it was 25 minutes just to be checked in to wait to be helped. Today there were three clients in store and I was told the wait would be 20-25 minutes. Moving so cancelled my home internet, hopelessly overpriced at $160 a month for a 300 GB limit. Up the hill from headquarters. I was told my service would terminate at midnight 10/10/24. Instead it cut off at 11:07 pm. So I lost the overpriced data I had paid for mid-download. Representative at Factoria R-Mobile store made sympathetic noises, but said she had no idea how to address that. I was not offered any remedy. I genuinely hate having to go into any T-Mobile brick and mortar. Third bad experience, second in two weeks. read more

T-Mobile Experience Store - Factoria Village T-Mobile. Can't get it right in their own front yard. - Mobile Phones Near Me - Bellevue, Washington

I have been a Sprint customer since 1999 but when T-Mobile merged with them and I have been migrated to bring a T-Mobile customer. It is really good cellular coverage as the combination of the two networks are nice. I'm writing this review because I just switched my internet service at my cottage to the T-Mobile 5g internet and I am very impressed! The order process is pretty straight forward and the coverages and plans vary. Just call the main number 844-718-1007 and give 'em your address and some basic information and they'll explain the plan. I chose a flat $50 per month plan, no connection fee, no equipment lease, no technicians, no taxes or fees, and no wires. That's the deal with the 5g wireless internet plan, just $50 and you are connected to some fast and reliable internet connectivity for the whole house. There's no throttling of bandwidth, unlimited data or any of the scams that other providers hit you with, after the fact. Once you've placed your order they ship you a box that has everything you need. It's an attractive tower-like device, about 12" tall, so you plug it into the wall, download the T-Mobile app and put in the information from the they sent and you're off and running. The new service is much faster than my old one which averaged about 30-40 Mbps and the sped tests have been consistently above 250 Mbps, wow! That's 4 times faster and I'm saving $300 per year, or $480 if I rented their funky equipment. Update: it's only a couple weeks after I made the switch and I got a call from T-Mobile today. The asked me what I thought about my service, and the whole experience. I replied that I was very pleased. They welcomed me, then said I'd be receiving a $50 rebate, and Paramount+ for one year free of charge. That's a big difference from my old service that wanted $15 a month for a crappy router, (I had my own), and just jacked up the monthly fee to $75 and the service was pretty slow. Bottom line: I was an ISP (Internet Service Provider) back in the 90's and the day of modems and am very familiar with a lot of ISP's and I can say with confidence that T-Mobile is doing it right. Good service, cognitive support, and reasonable prices. Recommended! read more

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Long waits. Minimally staffed. You would think the location right next to their headquarters would be more efficient. Prepare to wait a long time if you come here read more

UPDATED 10/10/2022: REMOVE OLD BRIDGE B4 BUILD NEW BRIDGE I finally got my first 5G phone, but my old 4G compatible cell booster does not work well with it. But at least it would have maintained 4G compatible reception if it weren't for the fact that I have good reason to believe that T-Mobile is monkeying around with "modernizing" their towers again. This means that whenever T-Mobile improves the technology of their reception towers, they do the equivalent of tear down the old bridge before building the new bridge over the river. In other words, people living or working around that tower get lousy reception until the new technology is installed. This is not the first time I've experienced this with T-Mobile. CAN NO LONGER GET USAGE DATA ON APP! Also, whenever I go on the app to look at my usage data, instead of getting the usage data, all I get is this blank page saying " check usage details" and "manage data." Neither one of those links gives me any useful information. I want that data page that they used to have that tells me the total data I have used in the latest cycle for my cellular device, as well as the mobile hotspot data I have used during the latest cycle. I NO LONGER CAN RETRIEVE THIS DATA! FIX THIS! STORE MGR LEJANA JIMENEZ' STAR HAS FALLEN Also recently, I wanted to visit the store manager of the Factoria store, LeJana Jimenez, re: my latest reception problem. I wanted to see her because she was the most trusted and most competent person I know of who works for T-Mobile. She was the (then) original sales associate who sold me onto T-Mobile back in September 2017. But I'm told she is too busy to see me now, not only for that day, (I could've come back a later day) but also for the rest of 2022 (because it's their busy season). This does not sit well with me as I once posted in my first Yelp post to T-Mobile back in 2017, saying, "give her a raise" and to make her the training manager for other sales associates. Apparently you followed that advice. But making her inaccessible was not part of my advice! Therefore my rating for T-Mobile falls from three stars to two stars. read more

T-Mobile Experience Store - When I click on the link to see my usage, instead of seeing my usage, I see these two useless links. - Mobile Phones Near Me - Bellevue, Washington

I went in to change the service of our 4 phones to T-Mobile. Jeremey, who helped me day of in the store was lovely. Every interaction I have had with folks in the store since then has been awful including just now on 9/12/25. I called to get assistance submitting for the promotional event that brought me to T-Mobile and from the moment the man that answered the phone started talking he was short, rude and not helpful. He spoke to me like I'm an idiot as I tried to navigate his instructions. I remained 100% calm the entire time asking multiple times for a moment as I navigated their online system and he repeatedly said I should come into the store because he could not explain it to me on the phone. I calming told him I wished I could but I do not live near a T-Mobile AND am at work during their business hours. I then asked if I could just get a little patience from him while I worked through the instructions and he told me "I'm sorry you don't think I'm being patient, but I can't help you". I heard someone else speak to an elderly woman in the store like this also and although I am nowhere near elderly, I really think your store manager should do a better job at reminding your employees that their job is to help customers aka customer service. So disappointed and not regretting the switch. read more

Bad customer service. Average holding time longer than 40 minutes. Happened several times I called in.

The worst possible experience. Every step of the way had been a huge problem. Trying to switch from Verizon to T-Mobile. Two days later neither of my phones work. So how do you call T-Mobile "Customer Service " ( a true oxymoron) when your phones don't work? We are willing to pay Verizon more money as T-Mobile is no better than a shady used car lot. read more

The young kid who i would assume to be a manager was polite. Although the older woman working there about in her 60's was very rude. I showed up at 6:30 and as soon as I walked in she said, "We don't have time for anyone else today!" Then laughed. Terrible customer service. T-Mobile has generally been the worst service plan I have had and I barely had them for 3 weeks. read more

I never thought I'd write a positive review for a phone carrier - but I had the most fantastic experience today with Chandler at the Factoria location. What a guy! He helped me switch from Verizon - which was quite a feat, considering we moved 4 lines, and upgraded 4 phones (and had to order one of the phones - which they didn't have in stock). He was friendly, extremely knowledgeable, and one of the most competent reps I've dealt with in a long time. He quite literally activated 2 phones simultaneously for my folks, and helped them merge all their data from their old phones (they're old fogies, and they were baffled). With Verizon I had been quite accustomed to seeing billing that in no way reflected promises I was made verbally - but when I got home today - Chandler had nailed every single thing we asked for - at exactly the prices he quoted. I'm already pleased with our switch to T mobile, and I highly recommend this location... and if you swing by - be sure to find Chandler (and T-mobile, this dude deserves a raise!) read more

So glad this T-Mobile location exists! I guess it's gonna be a good one, being close to the headquarters and all! I've visited this T-Mobile a few times and am thankful for the kind and friendly employees here. Compared to the location in Bell Square, this Factoria one has way better customer service. I live walking distance to the mall one, but would rather drive here for the stellar employees here. I actually feel like they care about my well-being and service at T-Mobile unlike the staff at Bell Square. When I visited both locations for the first time, the employees at the Bell Square location couldn't be less interested in helping customers. They seemed tired or overworked or somethin'. I was inquiring about the new Samsung Galaxy, and was able to get information about the different phones at the Factoria location. I visited this one the same day I visited the mall one, and it was like night and day. The employees were livelier and friendlier and provided information about the phone and beyond. I finally decided then to get a new phone and before going to either location, I wanted to make sure that the one I was looking for was in stock. I called the Bell Square one first and the phone kept ringing and ringing. No answer. Fuck it. I called the Factoria one, and the friendly employee checked and made sure the phone I wanted was there. She even said that they could help transfer all of the data from my old one to the new one for me. I visited shortly after the phone call and the staff was ready for my arrival. They quickly got the phone I wanted and started transferring the data for me from my old phone. Since my old phone was older and had a lot of data on it, it took longer than expected, so the staff said they would watch over my phone and make sure it continued to transfer if I wanted to leave the store and come back. I was able to do errands for an hour instead of wait in the store - while the staff watched over the phone and by the time it was done, they made sure I had all the information I needed for the new phone, and even asked if I had any questions on using it, etc. They genuinely care about their customers here. Very happy to have this T-Mobile location help me out! read more

Terrible Customer Service! Why is it so hard to get help from this location. Walked in to get a simple screen protector changed. He said it was going to be over an hour wait!? They had 1 additional customer already being helped and 2 other team members doing nothing. I usually go to Bellevue Square where they are always busy and have managed to helped me in less than 10 mins every time. read more

2 days ago I went to store to buy a new SIM card and activate it. They promised me to do it shortly. Finally it took half of hour but they didn't finish their job. They just activated the sim and charged me for that and that's it. Now I can't use the sim Card. I lost money and I am loosing a time. I will never use T-mobile!!! read more

I'm posting this here, because the internet tells me this is the Corporate Store. I've been a T-mobile Customer for about 12 years now, but wanted you to be aware of something that they are no being forthright about. Two lines on my account, in totally different States, are having the same problems; dropped calls, connection issues, call, tect and email completion problems. When calling in...the reps have lots of different creative reasons for the call: 1) military base has security measures 2) merge with Sprint means less towers (huh?) 3) overloaded circuits now, try again later Albeit CREATIVE, these are all FALSE claims. Through my own dilligent research, I've found that many phones will no longer be supported since 5G upgrades. Two big questions here: 1) Why don't the technicians know this? 2) Why isn't Tmobile forthcoming with this info? In any case, I've called in and confirmed my research (spurred by my suspicion) with T-Mobile. The two phones I'm writing about are: 1) iPhone 8+ Max 2) iPhone XS Max One of the new phones has been received and it works like a charm. Proof is in the pudding (in this case a new iPhone 13Pro). If I'm not mistaken, anything older than an iPhone 11 or 12, soon will NOT be supported. So if you're having issues, research it, don't waste your time talking to T-mobile. Trust me, my family has spent more than 12 hours, cumulatively, on the phone and in stores concerning this issue alone! DISCLAIMER: I'm not a phone pro, just a consumer and trying to help others with the same issues. I also learned that an iPhone SE (2020 model) will likely be supported for another 4 or 5 years because it has the A13chipset, which is comparable to most high-end phones today. So, this is the most economical route since the SE is around $499 brand new! Be sure to check Apple's website too because they sell phones (for any carrier) and they have a plan where you can upgrade, any time, when new phone models are released. You might also want to check out Mint mobile, their prices seem fair and you can get cheap unlimited plans too or just go month-to-month. This is the company owned by the actor, Ryan Reynolds (Dead Pool, The Proposal), and they seem to be transparent and legit. I'm seriosuly considering switching too! Hope this helps some of you! read more

Had an issue with iphone purchase. Staff member told me to email them and they would respond by the end of the day. Of course, no response. Emailed them again a few days later, again no response. Called them again to discuss concern and told to email them. Of course, no response again. read more

I canceled my account to simply open a new one under my new name. Then was locked out of restoring it because I didn't remember that stupid PIN you make when you open the account. THREE YEARS with these predators and my government ID, receipts (both digital and paper) and my OWN ACTUAL HUMAN FACE was not enough to " authenticate" my account. I went into the store and this douchebag asshole employee constantly misgendered me, humiliating me in front of a full showroom, just to lie to my face that my account was active again! Here I am, still no service! Everyone on their payroll is unamerican, incompetent and downright ignorant. The "T" stands for 'Trash' and nobody can convince me otherwise! read more

Experienced poor customer service. I first brought a phone to port a number to T-Mobile and everything got done smoothly in three minutes and I didnot need to do anything. And the second time on the same day, I brought another phone on the same Verizon family plan to port the number to tmobile(it was a bit close to store close time at this time) and the woman at the front asked me to call previous carrier to get some kinds of code, I was like why the last tech was able to get done in 3 minutes without me calling the previous carrier and it looked like that tech didnot need to talk to previous carrier and just made a silience call. The woman said then you need to wait. So I waited for a tech ( the previous tech was gone). When the tech finally started to serve me, he also said I need to call previous carrier to get the code. I said why last tech today was able to port a number without my help. He was like "who did that? I donot know how to do it". I said the woman asked me to wait confirmed it is doable without me getting the code. The woman was like, "what? I didnot say that." And I left. Feels like either the latter tech and woman are not knowledgeable to do the job or they played the customer. Anyhow, poor experience! read more

Like too many companies that started out great, T-Mobile has now let their success go to their head. And now, it's forcing them to make bad business decisions. Most cell phone customers don't concern themselves with their service unless they have problems. This is where a telecommunications company earns their stripes. In the past, T-Mobile bent over backwards to solve the problem and come up with an equitable solution. Not anymore. On April 23, 2024, we noticed a massive outage in both our internet and cell phone service, both supplied by T-Mobile. When we routed to their Philippine support center, we were informed that without warning their customers, T-Mobile took 3 of the 5 towers servicing our area, offline for a planned upgrade to 5G. When we asked why we weren't warned about this obviously planned upgrade, there was no answer from anyone we spoke to over the 6 calls we've made so far. And at no time ever did T-Mobile ever proactively called us and update us about the situation. As I write this, the "upgrade" is still going on just over a month later. After the first call, I called it every 5 days or so to try to get some sort of update. None was forthcoming. At about the 2 week mark, I started asking about what kind of adjustment they were going to make to our $171 monthly bill for our 3 phone lines and our internet. They started mentioning $30 adjustments on two occasions. Yesterday, I called the billing department instead of customer support since the "support" was so underwhelming on my previous calls and now, I wanted to discuss a complete refund of the previous month's charges due to the problems. I spoke to Brian and then his supervisor Willie. I asked for a pro-rata, refund for every day past the 23rd when the outages were still occurring. I had explained to him that both my wife and I work from our home and we had to regularly drive to a parking lot just over a mile away to get decent cell phone service. And we were relegated to phone-based internet away from all our supporting records and the other amenities of our home office while trying to conduct business sitting in our cars. Willie tried to make the claim that even though the service was admittedly poor to nonexistent alternately, that it at least works "sometimes." I asked him if this was his idea of the "even a broken clock is accurate twice a day" theorem so the clock is worth buying? I also made the point that if T-Mobile had offered me this kind of poor, unreliable reception for both my phone lines and my internet at a significant discount, I wouldn't have chosen them as a carrier, considering even free coverage like this, no bargain. And more importantly, this isn't what they promised. While he continually apologized (no expense there except the time wasted listening to them) he wasn't going to grant my pro-rata refund based on the fact that we have occasionally been able to use the phones in the dead zone. My wife had already been into the local T-Mobile store and they were at their wits end due to all the customers in the neighborhood coming in to find out what the hell happened and what T-Mobile was going to do about it. T-Mobile gave them absolutely no information and left them to fend for themselves. Today, my wife went by their corporate office not far from us and was met with a firewall designed to protect them from providing any recourse. A receptionist wouldn't allow her to speak to anyone in a position to listen and hopefully, do something about restoring service and taking care of the bill. I'm now looking at other carriers. Just before parting ways with Willie, I asked him if he really was prepared to ultimately lose the war, to win just a mere battle ....An analogy to the fact that he was going to save his massive corporate entity the pitiful sum $171 for this month only to kiss away my 3 phone lines and internet possibilities for the ongoing future. He said he was. I congratulated him on his retaining my $171 and then gave him my condolence that his company will never see my business again. My advice is don't make the same mistake. Choose someone else who understands what customer service is. read more

Be aware when switching from Verizon to T-Mobile your I-phone bought from Verizon will likely have connectivity issues with T-Mobile. I switched and spent a year troubleshooting with no resolution. Apple said they see issues when switching carriers and using your phone from prior carrier. Voice mail messages arriving hours to days after they were left. Calls going directly to voicemail and who knows what else I missed. Gave up bought a new phone which the CS said pro 14 but not what order says and I had to buy extra line to get it. My time evidently not worth anything as this started when I switched March of 2022. As of 1/07/23 DM read more

Bought a faulty phone from T-Mobile . Had to jump through hoops to get it replaced with another phone. T-Mobile will not allow me to get a different brand or model phone. They told me that I had to replace it with the same exact phone three times before they would consider giving me a different brand or model. Once again I am having issues with this phone and when I call customer service, they tell me that I have to pay for it in full and then buy another phone. In what world is that okay? I have had T-Mobile for 20 years and they want me to pay for a faulty phone and then buy another one . I spoke with three different people and customer service as well as supervisors. They simply do not care . read more

This has got to be THE most incompetent crew I have ever get worked with in my entire life. I have had a cell phone since I was 14, I'm now 35, and these people have driven me up walls. I actually thought about stopping next door at the pot shop because I was so stressed. So....... I rarely leave reviews and if I do I try to be fair and polite however this location sucks. Both times I have been there the exact answers have been I don't know how to do that. On one occasion I was told the infamous, "let me grab my manager" line. Even the manager said they didn't know. How sway!? I go to the Seattle location with fifteen mins what I need done is now done and there was no scratching of the head or "let me grab my insufficient and unknowledgeable manager" straight to the point and I was done. If you all don't know about corporate promotions or don't know how to port numbers once a frigging SIM card has been shipped to me, please walk across the street and ask someone in the HUGE T-Mobile building. Gut this place and get a whole knew crew puh-leaseeee! And now for the third time I'm headed to Seattle when I have a t mobile around the corner from my house in Bellevue. read more

If you want to change or cancel anything on your T-Mobile plans, good luck! Thinking that I may avoid any hold times, I went online to schedule a "scheduled return phone call", to only then be put on hold for 20 minutes before speaking with anyone, the first person I spoke with ended up only surveying my requests, to then have me put on hold AGAIN for over an HOUR! I dreaded this phone call as I figured that this would be the case, but as there is zero way of changing or canceling anything on my T-Mobile plans online, you musymake this dreadful phone call to do so. Update* 1/23/2019: after spending over an hour on hold to cancel items off my plan over a month ago, then leaving a negative review with the awful experience here on yelp, I then discovered that nothing was canceled from my account as requested. So as to follow through with T-Mobile's response to my review, to go to an authorized T-Mobile store, the store then told me to call customer care.... unreal read more

T-Mobile Experience Store - Mobile Phones Near Me - Bellevue, Washington

I'm not sure about all locations, but this one was unprofessional and the representatives didn't communicate very well with us while we were there. I was switching from Google Fi to t mobile. We came in to add me to my bf's plan and get a sim card for my phone. There were some people there so we had to wait a little bit to talk to a representative. Our turn came up and a rep asked what we were there for, then bounced us to a different rep because another customer wanted to talk specifically to our rep about something. The new rep asked us again why we were there. We reiterated to him that we wanted to add me to the plan, get a sim card, and told him I wanted to keep my number so he googled how to transfer a number from Google Fi to t mobile. He took my phone to do it and couldn't figure it out. Since I was right next to him I was reading the instructions over his shoulder and had to point out what he was looking for on my phone. He kept fumbling through the transfer but he eventually did it successfully. He then rang us up for the new SIM card and had his manager override the price so it would be $25 instead of $20. I have no idea what that was about, he didn't say what he was doing or why, just that he was ringing us up for a sim card, and the receipt didn't make it any clearer. I just happened to see that the original price was $20 and he overrode it to be $25 which seemed kind of sketchy but I just wanted to get out of there so we paid and left. read more

I bought a I-phone 13 Pro. Andrew was very professional and patient. He explained all the details and spent the time until all my questions were answered. Explained the pricing and future billing in full detail. Loved his service. Andrew, appreciate the professional attitude. Good Job! Harry read more

Phi is a huge help! I had billing issues with my account but he was able to sort out as well a minor technical issue on the phone he was friendly and engaging had made an otherwise boring visit to the cell phone store a fun time pass quickly. It's your standard T-Mobile strip mall store but Phi is a huge help thank you so much for hiring people who actually care, he may be a little... over caffeinated but he was great help. read more

Received some awesome customer service at this location and wanted to shout it out. I've been a Virgin Mobile customer for almost 10 years with slow data and iffy reception on the west coast, until my friend offered to let me get on her family plan. The first night we went in we were helped by Bryan (I'd also like to note that another team member continuously checked in on my friend and I while we waited) who answered all our questions and hooked up with promotions we didn't even know where going on. Awesome! After sleeping on it, we came back the next day and were helped by Deepak, who made the entire process quick and easy and answered all our questions. A couple days later I called the store in regards to some questions I had after double checking my paperwork, and Deepak was super informative by helping me with the breakdown of my new service plan. If this is the kind of customer service I can expect from T-Mobile then I'm happy I made the switch! read more

This specific location seem to get really low turnover as I've seen the same people working here forever. I really don't ever have any problems, but it's so nice and convenient knowing that this store is within walking distance from my work if I ever need anything like to order a new flip phone. It used to be located in the building along the wall of Loehmann's Plaza, but it moved to it's own standing building with more street visibility now so you must be blind if you can't see the bright pink lights from a mile away. Tell me about your experience if you've been here or is going to after reading this review:) read more

OK, all cell phone companies are scum, but Anna Dennison at the Loehmann's Plaza T-Mobile store is a decent and helpful individual, so go talk to her if you want T-Mobile and intelligent, friendly service. I've been with T-Mobile since they were VoiceStream, and was not wild about changing companies... so we upgraded my individual plan to a family plan, got new phones, and did all kinds of other confusing things to my service... not to mention that I'd just resolved a $600 dispute with the company which caused my account to be flagged as a troublemaker (I believe the exact language was "no account changes allowed - account watch"). So poor Anna had to call the T-Mobile internal-agent customer service several times to get things straightened out for us. Not only was she nice about it, never casting aspersions on me which I could imagine some "customer service" minions doing, given the circumstances, but she also got us sodas to drink from her personal stash after we'd been in the store for an hour. She remained friendly and positive throughout the ordeal, never letting on what a pain in the behind the entire thing was... and she got all of our service and phones set up correctly, which is pretty amazing, considering. FInally, she got all the rebate stuff totally organized for us and made the necessary photocopies and all of that. She didn't have to do that, but she made it easy for me. Anna's the dope, and T-Mobile's OK... definitely better than Cingular in our family's experience. read more

T-Mobile Experience Store - Mobile Phones Near Me - Bellevue, Washington

not the t mobile itself that i'm a fan of, but rather the service. som dog the greatest service i've ever recieved, not just at a mobile device center but anywhere. specifically COY and ANDREW. if you get the privilege of being serviced by these gentlemen, you must have done something truly beautiful to have recieved it. Pretty store location as well :-) read more

T-Mobile Experience Store - Mobile Phones Near Me - Bellevue, Washington

For over a month I've been trying to transfer service from T-Mobile to another carrier. Their service has been inferior. They locked my cell phone number and have refused to release it. They turned a simple process into a long, complicated ordeal - just to keep charging me for their services. I have reported them to the FCC and also sent a complaint letter to their CEO. I curse the day I left Verizon to join T-Mobile. read more

We are still waiting for or pre-paid credit card to pay off our phone with Verizon after switching to T-Mobile. The bill is coming up due and we do not want it to be late as we have excellent credit scores. We have called customer service several times and have been getting the run around. Some of your customer service agents informed us that we should receive it shortly and that it's been processed while other agents informed us it is still being processed. read more

The folks at the T-mobile store in Factoria helped my family and I straighten out a complex issue. My family and I had been on the family plan for years with T-mobile. Recently, I decided that I wanted to go solo on a $30 a month prepaid plan. When I got my phone in the mail it was missing the activation card. So, I went to the T-mobile store in Bellevue Square to see what I should do. The sales associate was friendly, but told me I needed to pay a $10 fee (or something like that) to activate the phone and that the number that I had for years would need to be changed. This was sort of confusing as the sales associate admitted that my phone should have come with an activation card, and that my missing one was not at all typical... so then why would I need to pay $10 to get one? Anyway, I went to the Factoria T-mobile and they were able to activate my phone and allowed me to keep the same number at no cost. Their salespeople were friendly and helpful throughout. I've been on the $30/month unlimited data, unlimited texting and 100 min of talk prepaid plan for two months and love it. read more