I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

Do not waste your time and business with TMOBILE Business. Worst experience. No one does their job…read moreeven after countless calls and talking to many representatives of what needs to be done. They just want your money and will not listen to you.

Bought a new Galaxy 6 the other day! All store associates were very helpful, kind and organized…read more They explained everything to me (MULTIPLE TIMES), until I understood, went over the pros/cons of each phone I was looking at and answered all of my questions. Did not feel pressured into a sale. My only complaint (partly my fault), would be their verbiage on final bill/accessories. They mentioned that I received 5 accessories with the purchase of a new phone (I thought they meant free), but it really just meant I bought 5 other items and received a small discount. I probably would have bought the accessories anyways, but it would have been nice to have been told what the promotion actually was. Instead, I was confused on the final purchase until I got home and went over the receipt. I suggest having them break down each promotional offer they throw at you. In the end, however, I highly recommend going here (Factoria Mall's Verizon store), for your wireless and electronic needs. Customer service is top notch.

12/22 UPDATE: while the Business Care Team responded right away and said they would do a refund…read morewhen I wrote my initial review, I have yet to receive the check in the mail. I will further update then. ****** VERY DECEITFUL. MAKE SURE YOU SEE LINE ITEM DETAILS FOR CHARGES. BAIT & SWITCH!!!! We came to this location and got 2 phones - 1 to add a line and one to trade in. Josh said there was a promotion where we got charger, case and screen saver at no charge and we would be charged taxes on two phones for about $400. When I got the charge in my credit card it was $537! Both my BF and I heard the same thing for the free promotion. There was no itemized receipt in my Verizon App and was told by Verizon on the phone I had to go back to the store since it was a 3rd Party retailer. The second screw up was my third phone. I was told I didn't have to trade in my phone when we went back to pick it up. Also told the free promotion for the trio of accessories no longer available. When I called Verizon I was told I had to turn my phone in and had to go to the store for my itemized receipt. Austin - store manager said he needed to train his folks who were fairly new and they had to over disclose. I suggested they show the itemized charges to the customer. His solution was that we return all accessories for a refund but I had already given my son his phone & accessories and he lives far away. Austin also admitted that their execs pushed for sales. I will definitely not be back. But BEWARE if you do go in and ask them to itemize everything.

After visiting the Issaquah AT&T store and feeling defeated (actually it's more pissed off than…read moreanything) from our experience, we weren't expecting much at this store. But we were proven wrong! Nghi was very helpful! He was busy with 1 customer when we came in and was the lone customer service rep. He quickly greeted us and asked us how he could help. We told him we wanted to pay off our phone and unlock it. He explained it would be some time as he was alone, at this point we were willing to wait since he was willing to assist us. Although Nghi was with his first customer for a while, that relayed to me he was great at customer service - willing to take his time and answer any questions. When it was our turn, he was very patient and answered our questions and walked us through unlocking the phone when we got our approval. He even gave us some tips. I later mentioned I was grateful for his assistance since we were so quickly dismissed at the Issaquah store. Kudos, Nghi, for restoring my faith that there is still great customer service to be found with AT&T!

I am 26 years old and this is the first review i have ever written for a store because oh my…read morefucking god. at&t is awful already as everyone knows, but the people who work at this store are the most deceitful, dishonest, and unintelligent people ever. i was sold a phone and told it was a free upgrade and i could keep my old phone. first bill comes and i find out that they are requiring a trade in?? and that i pay for the new phone ?? long story short i go in the store and get on a call with at&t customer service supervisor who talks to the employee who sold me the phone under false premises and says that he must honor the offer and tells him how and he and the manager refuse to do it. just absolutely infuriating. do not go here and do not believe anything they say to you.

I know there's customer service and there is EXTRAORDINARY customer service. It's real and I found…read moreit here in Factoria. My husband and I were shopping for dinner phone plans and we searched around Costco, Verizon, ATT you name it. We stopped by T Mobile on one Saturday, met Jon here and he was straight forward and explained to us all the phone plans and promotions we can get. After researching more, we came back on the following weekend and we talked to Jon again. He was very friendly, and helped us navigate all the sign up. Our situation was quite complicated so it took a bit longer and we also change our mind on the setup mid way. He was patience with us. He even changed my screen cover as I had a pretty big crack on it. I had to go back the next day, he recognized me right away and took care of the new phone setup. Since it took a long time for data transfer, he continued to check on me with the progress. I loved that he was so patient and kind with all our questions and changes. He made the customer felt very special.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.

CL has isolated itself from its customers by making it extremely difficult to reach a real person…read more There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled.

I was looking for i phone 6 screen replacement and these guys had a great price comparing with…read moreothers when we got there they were super friendly and did a great job and fast as well even offered me to instal my screen protector for free and they did it next day when i bought the screen protector i will go back there for sure for any gadget need and recommend it to everyone as well

Patrick was great! They fixed my broken iPhone screen in just a few hours with quality workmanship…read moreand a fair price.

This is the only Apple Mac expert on the Olympic Peninsula as far as I know (Poulsbo, Silverdale,…read moreBremerton). David, the owner, is extremely helpful and knowledgeable.

Called about bringing my laptop in for a new battery, and asked if they had one in stock. They said…read moreyes, so I drove a half an hour over to drop off the laptop and spend the day in Poulsbo. I was told at the counter, there was no *new battery in stock. So I left my laptop with them for three days (as I requested a new battery and this was the shipping time I was quoted). "New" battery goes in, and works great for eight months. The "new" battery requires service or replacement.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.