After visiting the Issaquah AT&T store and feeling defeated (actually it's more pissed off than anything) from our experience, we weren't expecting much at this store. But we were proven wrong! Nghi was very helpful! He was busy with 1 customer when we came in and was the lone customer service rep. He quickly greeted us and asked us how he could help. We told him we wanted to pay off our phone and unlock it. He explained it would be some time as he was alone, at this point we were willing to wait since he was willing to assist us. Although Nghi was with his first customer for a while, that relayed to me he was great at customer service - willing to take his time and answer any questions. When it was our turn, he was very patient and answered our questions and walked us through unlocking the phone when we got our approval. He even gave us some tips. I later mentioned I was grateful for his assistance since we were so quickly dismissed at the Issaquah store. Kudos, Nghi, for restoring my faith that there is still great customer service to be found with AT&T! read more

I am 26 years old and this is the first review i have ever written for a store because oh my fucking god. at&t is awful already as everyone knows, but the people who work at this store are the most deceitful, dishonest, and unintelligent people ever. i was sold a phone and told it was a free upgrade and i could keep my old phone. first bill comes and i find out that they are requiring a trade in?? and that i pay for the new phone ?? long story short i go in the store and get on a call with at&t customer service supervisor who talks to the employee who sold me the phone under false premises and says that he must honor the offer and tells him how and he and the manager refuse to do it. just absolutely infuriating. do not go here and do not believe anything they say to you. read more

How do you screw up customer service when you sell phones and customers just want to walk in having already made up their minds to buy a new phone. You talk to this store and get mocked by the rep about having a phone that is cracked because being clumsy is funny? I ask to get the new iPhone 15 with a case that has the built in battery to get some snarky comment about if I'm dropping my phone I should get apple care too? No. read more

Have you ever gone into a store and immediately the person sitting there non-verbally shoots you in the face with both barrels of disdain from their apathy shotgun? It was palpable and I felt a strong urge to leave. Not being one to allow myself to judge a somniferous employee by their disconsolate visage I went up and began a dialogue. He literally paused for 7 seconds as if shocked that I spoke to him. When I asked him about their phones he didn't know and pointed to the displays. When I asked about the expensive phones that aren't on display he said he didn't "think we carry those" and pointed me to the display. When I asked about their current $700.00 off special he said it was only for iphones and pointed to the display. I was confused because I spent 98 seconds on the AT&T website prior to entering the store and knew that every single one of those comments was false. Additionally, each word that fell from his mouth came out as if little mouth gremlins where inside wrestling the words painfully into the world and ejecting them into my ears with some sort of intangible resentment. Looking ahead to the next hour long endeavor to somehow spend thousands of dollars at this store and knowing that each and every step would be like leading Artax through the swamp of despair I decided to instead leave and go get a taco nextdoor. read more

I hadn't checked the reviews before I went to this specific AT&T store, however the two young men working there proves all these other reviews wrong. I needed to upgrade to a new phone and was pleasantly surprised with minimal time. I was only in the store for an hour or so and walked out with a new phone! Thanks again! read more

Awful experience. You will be lied to. Even by AT&T's dismal customer service standards this store is far worse. Do whatever you can to stay home and sort your issues out through the website or maybe try another store. read more

This store is super impressive! I mean Andrew Vollan - was with a customer, but right when I walked through the door. He greeted me in less then 2 seconds. I mean that is how you do a warm greeting. Made me feel I was important. Not only was I not there to buy something, I was over hearing all the knowledge on products - taking time to answer all the customers questions - at the end explained about the survey the customer will receive - also asked ONE MORE TIME was there any last questions or concerns. Customer was very happy - then he came to speak with me - It was so fun to speak with Andrew on all the phone products - the sales process ect. I complimented him on not having prices on the accessories NOT ONE PEG HAD ANYTHING MISSING!!! NO TRASH OR ANYTHING ON GROUND. I mean this store was PERFECT! We spoke about his store having a parking lot block party or next store with restaurants. Super smart or even doing balloons in the morning! It takes time for a plan to work - so just try for 30 days!!! KEEP UP THE GOOD WORK!!! read more

I went into this AT&T store at 1pm yesterday to upgrade to a new iPhone - which I assumed would be a fairly easily transaction. Unfortunately, that wasn't the case. Because of their poor WiFi connection, I was there for two hours. The associate was very rude and treated me with little respect. Not once did he apologize (or warn me) for their slow WiFi. Instead, he stated it was normal that software updates take a long time (the time indicator said 8 hours - this is not normal). After trying a couple of times on the WiFi, he connected the new phone to his personal hotspot (this didn't work either). Side note: the owner of this establishment needs to resolve their internet problems because I can't see how a business can continue to operate with a poor WiFi connection. I appreciate the associate trying to speed up the process by using his hotspot but it doesn't take away from my overall poor experience. While we were waiting for the update on the new phone (which he had to restart numerous times because of the internet connection), he turned off the passcode on my old phone and said he was going to wait until 8pm to restore it. He said it was to give me time to make sure everything transferred over... I saw it as it giving him complete access to my phone for several hours after I left. He then picked up my old phone and made a point to tell me that "this phone is no longer yours and now belongs to AT&T" and set it on the table behind him. I told him I was not comfortable leaving until he restored my old phone to factory settings. I literally felt like he was treating me like a child. Who says and does something like that? Toward the end, the associate had said I was the first upgrade of the day and there was no way for him to know that it would take this long. Even if that was true (which I doubt since both associates joked about how they knew they have horrible WiFi), my experience could have been better if the associate actually respected my time and was upfront with me. I was extremely patient with him even while he talked down to me. I finally left (after watching him restore my old phone) with a new phone that never successfully completed a software update. Normally, I would be fine with walking away and doing it on my own, but at this point, I wasn't sure whether or not I was walking away with a lemon. I recommend saving yourself some time and going to the AT&T store inside Factoria Mall. I ended up going over there so I could use their WiFi to start up my new phone. The associates in there were very friendly and helped me to complete the update in 10 minutes. read more

The worst experience. Now I don't have a phone and cannot upgrade in another store. All because of the incompetence of employee named Tyler. Very unprofessional. No wonder 8 people left the store and went to another one. I will never come here again. read more

Absolutely AWFUL customer service. At&t when you call them is full of useless employees who barely know how to do anything. Not to mention the insane wait times. Then when you take the effort to come into the store the "kids" working there are equally as useless (including the store manager). Zero sense of customer service and very little knowledge on how to get things done in their own company. they just end up calling the same At&t main number for help as you do as a customer. Then you end up watching a circus show of the "blind leading the blind." Will be leaving AT&T for Verizon or T-Mobile first chance i get. read more

My boyfriend and I went there a few weeks ago to buy a charger. We went in 30 mins before they closed. When we walked in, the employee was on the phone talking to a friend (no big deal). He got off the phone and showed us where the chargers for my phone were. The chargers were 25% off that day, but my boyfriend actually gets 50% because of where he works. We told the sales guy and he said he needs a coupon code from his boss for the 50%. We asked if their policy changed since typically, when we go into the AT&T and buy accessories, the discount is connected to his account. The employee kept saying, "it doesn't work that way." He repeatedly said "I have to wait for this code because then anyone could come in here and ask for 50% off." Eventually since his boss "never sent the code," he gave us the 25% off. I asked him if he could type in my boyfriend's name to see if the discount would work like it usually does at other stores. He did and said it didn't. I settled for the 25% discount and figured I would just get difference later because he clearly didn't know what he was doing. When I looked at the receipt, he typed in my boyfriend's name wrong, that's why the discount didn't show up. Thanks for nothing and for making us feel like crooks who just wanted 50% off. I'm glad I don't have AT&T. read more

I've been in here several times trying to get help. I was on my dad's plan and was trying to pull the line (to keep my number) to my own bill. They said I wasn't an authorized user even though I was on the phone with the tech support we callled together and they were telling the at&t store rep I was. They don't use the same systems so it wasn't showing up. We finally get that resolved and they have to put in a work order to get my line pulled for my own account. They say it will take a few weeks and I should get a call. 3 weeks later I come back not having heard anything and we go through all the same motions because again with not using the same system as the actual at&t franchise it wasn't showing I was an authorized user, which at&t tech had to explain again that I was and that they're using the wrong system. We get that solved and but line needs a little more time because (I don't really understand this) they say they can't just pull the line ( my phone number) even though they own it and my dad and I are saying yes let's do it. So after another month I go back to this location and these idiots, the same two that have helped me every time are saying again I'm not an authorized user. I was to fed up to even go through the motions with these people. Went down to t-mobile and they took my number from at&t and set me up in about 20mins. I'll never go back to that hell hole agian! read more