If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by email. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs. read more

CL has isolated itself from its customers by making it extremely difficult to reach a real person. There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled. read more

There are times when a negative star review would be nice, this is one of those times. If you want excessively intermittent internet, not getting what you pay for at higher prices, customer service (when you actually get a real person) that treats you like you're a moron, then you'll love CenturyLink. If you are remotely normal, you will be disgusted with this company. I live in a rural area, DSL only service. Antique phones lines, constantly troublesome. They are reactive, not proactive, throwing bandaids on repairs rather than needed upgrade in infrastructure. If it is possible for you you use another company...do it. My search is ongoing and my years of being connected through this third world, likely DEI company will hopefully be a distant, unpleasant memory. read more

Absolutely execrable service -- If your email cannot be accessed during the 76% hours that CenturyLink is closed every week, forget it -- you will get no help. No phone help is available at any hour, whatsoever, and waiting for In answer from chat is an exercise in futility. If you value access to your email, choose any other company. I'm dumping these miscreants as soon as I can. read more

Customer service so bad you will be left speechless, penniless, hopeless, and ultimately internet-less. As of today, we are on day 11 without internet and appointment number 5 without resolution. Despite allegedly "escalating" the ticket and noting the special equipment/appointment slot needed, no care is paid in assigning a technician who fits our needs and the issue remains unsolved. In response, CenturyLink agents follow their asinine script and insist this time it will be different while changing nothing. I feel like I'm genuinely losing my mind here. I think I'm stuck in a bad Groundhog day adaptation. We are really considering switching back to Xfinity despite higher prices, slower service, and not great customer service if that's tells you anything. read more

If I could I would not have selected any any stars at all-since it isn't an option i had to give them one star...not even worth a star!!!!! "DO NOT MAKE A MISTAKE LIKE I DID AND AVOID CENTURYLINK AT ANY COST." You can not speak to a representative without getting completely frustrated by their phone tree maze...it is CRAZY. the worst!! Don't bother asking the phone to connect you to a representative--you are supposed to be able to but it doesn't work!! CenturyLink will never get my business again. read more

I was a former QWEST internet and phone service customer for OVER 20 years. I've been on their DSL service for 10 years. In an attempt to get faster internet speeds, I called and asked when they would upgrade our area. They had no date available. So I switched our phone and internet service to Comcast. Comcast was supposed to handle the cancel services. At this point I'm not sure who to blame, but from the incompetence I've seen, I'm more apt to believe the blame lies on Century Link. I don't receive any paper bills, and on electronic banking, I do not see any new bills from Qwest (then switched to Century Link). Somewhere in this switch, Century link EMAILS me a bill two months later, and indicates I'm behind two months on my internet bill. Appparently my phone bill was cancelled, but not the internet. I asked why I did not receive a bill in the two missing months. I had no explanation, and they refused to reverse the charges. At this point, I asked all services to be cancelled. I gave my credit card number over the phone and explicitly asked them to pay ALL CHARGES and fees so I would not have to deal with them again. 6 MONTHS LATER!!!! I receive a collections summons for $48. I thought this was some misake in regards to their service. I call the collections company, and apparently Century Link/QWEST believes I owed them a DSL modem. I have NEVER rented my DSL equipment. I always opted to purchase. In fact the last modem I had in service was a NETGEAR DSL modem, that they refused to support when I called about an internet outage. When connecting to their service with unauthorized equipment, they will NOT offer any troubleshooting assistance. In the case of the internet outage, I had to buy an approved modem from Best Buy. Test my internet (which I already knew was out), call back, and only THEN they traced the outage. I then returned the approved modem back to Best Buy. I used to get good service as a QWEST customer. If you are a Century Link customer now, BEWARE if you cancel services. The company will come on a witch hunt for money for services and products that you have already paid for. If you are not a customer, I would suggest staying away and find other alternatives if possible. read more

Century link is the worst internet service available. I have had numerous issues and now that I've canceled and I am trying to return my modem, I have went to two separate addresses in Bellevue to do so and neither were open and their phone numbers were out of service. I'm sure I will be charged even more for not returning it in time. If you're looking for a store, the ones in Bellevue are no longer open, but are still listed for some reason read more

CenturyLink - Store - Internet Service Providers Near Me - Bellevue, Washington

The worst experience I had with them. I moved to a new address and placed a move request with CenturyLink on April 11 for May 2 and waited. No one turned up on May 2 and they just pushed it to May 6 and no one turned up again. I called multiple times and after talking to them for over an hour today, it again got rescheduled to May 17! The service is the worst as I had to wait around a month to just get the connection moved to a new apartment and it still hasn't been completed yet. We'll most likely get another new connection with another ISP as we need to WFH and we can't wait another 2 weeks for them to again reschedule to a different date! read more

DO NOT MAKE A MISTAKE LIKE I DID AND AVOID CENTURYLINK AT ANY COST. I ordered a 140Mbps/20Mbps plan on their official website and waited for a week until the technician visited my apartment and told me the requested speed is not available due to the poor landline condition. After agreeing on to have a limited service speed of 100Mbps/5Mbps, I got a phone call from a service rep, saying they will raise (?!?!?!) the price because I changed the plan, and she will ask the technician to stop the installation if I don't agree. In short, they FORCED me to DOWNGRADE the service and PAY MORE. WOW. This is not even the end of the story - The technician later found out my apartment's phone jack is not actually connected to the building's landline, meaning I cannot use Centurylink at all. So I called the customer service and asked to cancel the order with a full refund. She said she did it. Guess what happened after 3 days? A new Centurylink modem was mailed to me and another technician visit is booked automatically, while nothing happened to my credit card account. I have no idea what they are doing. Centurylink is a pure fraud and I cannot believe they are continuing this shady business. read more

I had CenturyTel, with telephone, internet, and Dish, and never had a problem. Ever since CenturyTel became CenturyLink, though, more and more issues have appeared. The past two years have been HORRENDOUS. Billing has been catch as catch can, and the internet has been intermittent at best. It was out completely for almost a month for a huge chunk of customers at the end of last year. Most recently our internet was cancelled for "copyright." What copyright do you ask? so did we. They couldn't tell us. apparently it's a secret. so we asked it get turned back on. they did a whole new order. so our account was to start anew on June 29. on June 26 we received notice that our new order would start on July 3. i called and after a long run around we got it back to June 30. then June 30 got a new notice it would start July 3. got back on the phone and they said they couldn't change it because it was the nearest business day. as soon as we hung up we got ANOTHER message saying it was going to start JULY 6. back on the phone but now it's after hours, so went on chat. Forty-five minutes of chat and all we've got is they can't change it because July 6 is the first free date. Supervisor is trained on the same system can't do anything. Both the call center and the Chat are NOT in the U.S. read more

Very poor installation of ONT box on the outside of my home. They installed it where it will get broken. They refused to relocate it, (see photo). read more

CenturyLink - The installation at my house versus neighbor. - Internet Service Providers Near Me - Bellevue, Washington

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I would honestly give them zero stars. WORST customer experience I've ever had in my life. I don't understand how they are a functioning business. So far, I've had two out of three no-shows for appointments...where I've had to sit at home for the entire day and waste work time because I had no internet. I've burned through my cell phone data just to try and get by. Their customer service is of zero assistance as they literally can't help you do anything. Every time one of their technicians no-shows, I have to wait days for the next available appointment until I get to sit at home all day again to wait probably have no one show up. read more

I had a CenturyLink landline until I quit it in 2016, which was when I got my first cell phone. It is unclear if they still do land lines along with Internet service, mobile phones, and television service. But I think they still do. Therefore, I wish to give my rant against them for frequently "upcreeping" their monthly bills. Early in this decade (the 2010s), I remember paying about $24 a month for bare-bones basic phone service. But by 2016, that had crept up to about $40/month, without my ever having upgraded the service. Though they do inform you in their bills of official "notice of rate change"'s, this is especially made possible when these telecom services charge extra for "taxes, surcharges, rental fees", etc., instead of having one flat rate, like my present cell carrier. What I notice is that the bill would unofficially "creep up" a few pennies every few months, as these "auxiliary charges" are never exactly the same. This is the reason why I am in favor of fixed full flat rate charging, rather than (for example) charging $29.95, "plus taxes, surcharges, rental fees", which always vary from month to month, and always with the trajectory in the upward direction. Years earlier, I had signed up with CenturyLink's Internet service, and got the "5 o'clock surprise" of a initial bill much larger than expected. Fortunately, I was able to back out without undue ado. Though I did have to mail the equipment to Colorado (though now, you can pick up and drop off the equipment at their downtown Bellevue office). But my sister (more recently) was not so lucky as she had a nightmare experience with CenturyLink that required her to spend over an hour on the phone dealing with their "retention department". I believe she also had to get the Washington state Attorney General involved. read more

I had a fishing trip scheduled after my modem had died. Ended up upgrading service. I got an installation date for 9/19, 9/26 and 10/14. I got a text to confirm on the 19th and I did. I also cancelled my fishing trip with my buddies. Got an E-mail on 9/19 a tech is coming today. I waited around all day got everything ready. Nobody ever came. I got a hold of them and they said I am not scheduled until 9/26. I know after experiencing the military this is way below PROFESSIONAL. If time is money they do not value my dime.​​ read more

Worst internet provider in the world. No information or anything about our service Terrible read more

If you are not a current CenturyLink customer, DON'T BE ONE! Every marketing and customer service personnel cares only about their own business and tries to instigate you doing business with them by giving misleading and ambiguous promises. Once you have signed a contract with them they'll never care about anything but money. The Internet service is just so so, but customer service is terrible. When you have problems they'll pretend not able to understand what your problem is and redirect you to someone else, and your problems are very unlikely to be actually resolved. At the end of the first year's contract, our discount for the first year is about to end and the monthly bill will be increased by $15. We were considering switching to another service provider which costs only $60 for 100Mbps Internet. But we were told that if we keep the Internet and add DIRECTV in addition to it, we'll receive the discount price for another year. They tried to let us sign a contract for several years. We were worrying about the availability of the TV service if we move to another place, but they promised that the DIRECTV service coverage is national wide. Turns out that the service is NOT available right in our very first apartment where we wanted to install! We felt to be deceived, but the story is not end yet. We were clearly told that we can still receive the discount price even without the DIRECTV service (BTW the customer rep who told us this was a Korean and was extremely impolite and discriminatory just because we couldn't speak English very well) , but the bill said differently - we were charged a full price of $50! I contacted the online chat customer service, and after stating my situation he asked me "So, what's your question?" I can hardly believe if he's not pretending not being able to understand! He was very impatient and kept saying something like "You haven't spoken for a while - if you don't say anything I'll disconnect blablabla" while I was typing. Then, I dialed their customer service number, and waited more than 40 minutes, and was told that this is totally unchangeable - we have to accept this full price even if we had better choices if we knew that there wouldn't be any discount at the first place. Fine, you can keep charging me $15 more for one year, but after the contract has terminated, I'll never allow another CenturyLink bill be present in my home in my life! CenturyLink (as well as their partners like DIRECTV) are full of fraud and venality. read more

The worst customer service. My 92 r. old fathers new phone was hooked up last Thursday.(13th) SUPOSITIVELY He can call out, but we can't call him. Century Link said they sent someone out 24-48 hours to fix. Today the 17th, STILL No one has came. After Numerous phone calls, transfers, ,....Now Century Link says the 24th. HA! For My Dad's SAFETY WE need to be able to call and check on him. Horrible! I want His phone CONNECTED NOW!!! - I wouldn't give one star if I could. Super Frustrating!!!! read more

I stayed home from work two days waiting for a technician to show up from 10:00am to 6:00 pm to repair my 5g fiber optic connection. I have technician confirmation number and all needed info. I called century link 8 times. For over 3.5 hours phone time. No technician ever arrived. My internet has been down since February 13. I pay big bucks for 5 g. CenturyLink does not have a clue why my system is down. Time to change providers. read more

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! I was warned about them, I should have listened. I had a simplest question about updating my payment option. I spend over a hour, being transferred, disconnected, chatting with robots, etc.....I finally couldn't take it anymore. I guess they'll call me when the don't get their money. read more

Amazingly bad customer service. Five no-shows in a row, too many broken promises to list, just bad bad bad. Perfect example of what happens when there is no competition. Stay far away!!! read more

Centurylink has failed to repair our landline for over 20 days meaning no dial tone to summon, if and when needed, emergency medical assistance. Very poor customer service, calls responded in Colombia, Guatemala, Philippines, etc. After 20+ years of loyalty, we have expected prompt, fast and quality actions of repair of PAID FOR landline service. The line is still dead. read more

It takes me more than 5 hours waiting in line to cancel my slow service. Also, they won't cancel your auto payment immediately until they charged you last time. Which means you need to pay one month canceling fee. What a shame on them provide such horrible services to customers read more

Nothing against Centurylink as a service, as I am not a customer, but I have been receiving advertising mail from this company for months now, and have repeatedly requested to be removed from their mailing list, and they have refused to honor this request. So for this 1 star. read more

One of the worst companies I've ever engaged with. I've been on the phone with them 3x to cancel my Dads phone service, they keep sending him a new bill, even with a new phone number that we didn't ask for. They are a corrupt and dangerous company, they should not be allowed to do business like this. read more

I did not go to the real store. My review is based on phone calls and online chats with the company. I was surprised that I did not see yelp reviews earlier before I decide to choose CenturyLink. I was using Century link service in the past year. Did not notice anything until recently. It takes me forever (a month) to get though the customer service for canceling. I got huge amount of time and energy wasted by dealing with this. I feel regret that I chose CenturyLink. Strongly not recommend this service. read more

Our internet was out for for five days last September. (And also the neighbors) All we got was "it'll be fixed by three p.m. that Thursday," Then by noon the next day. Then on Saturday they said they didn't have the parts?! Each day we called we were promised a five day credit. It was finally restored The following Monday. Guess what? Still no credit... SAD read more

I'd been with CenturyLink for over 10 years for our landline phone. When it stopped working, I plugged a corded phone into the box directly and there was no dial tone. So, I arranged for a tech to come out. I was told someone over 18 would need to be onsite. No problem, my roommate was home that day. The tech supposedly came out and couldn't find anything wrong, but did not call to let my roommate know he was coming and did not leave any proof he'd been here. I called for a second appointment and the person on the other end ran some tests on their end, then set a second appointment. I was home this time. I kept both of our cell phones nearby in case of a mix up about the phone number. No call for any reason came in on our phones. About 15 minutes after the latest time the tech was supposed to be here, I called the automated service and even though it was supposed to be updated every 15 minutes, it showed our ticket as open. The tech never showed, never called, etc. I realize there's social distancing right now, but a phone call or some paperwork to tell me what's going on would have gone a long way towards me keeping their service. Instead, I cancelled it today. We are now relying on our cell phones because I don't entirely trust the only other landline company I'm aware of. Grrr. . . read more

Worst customer service. I called 50+ agents, they kept passing me around, then asked me to call back next day then repeat that for a month.

They charge you for services they don't actually provide. Internet was suppose to be installed 5 days ago but the lines needed updating. This should have been done before xoming.out to install in my home. They said it would take 1-2 days to update and then they would fall me to install. NO work from Century Link, except for a survey saying my service had been connected. It hasn't, interest has not been installed but they sure did charge me over $120 for literaly nothing. When I called they said they couldnt help me. Stay away!!! I'm calling BBB. read more

I am trying to cancel one of my two land lines and this is the second time I have tried. Right now I have been on the phone for over a half hour to get it cancelled. Unbelievable bad system they have. I am amazed the company even functions at all. The CEO and all his VP's should be canned and start over. read more

Worst customer service I have ever received in my life!! If you have the option, do NOT go with Century Link. I moved into my apartment 4 weeks ago and STILL have not gotten internet. I called before moving in and they weren't free for install until a week out. Made sense, so I scheduled for then. We then had a big snow storm so they rescheduled for another week our. Again, made sense. When a tech finally was able to get here, my internet worked for ONE day before it lost connection. They were clueless over the phone to fix their mistake, so i scheduled an appointment for yet another week out. Guess what, they never scheduled the appointment as they said they would over the phone! I didn't realize that until the day of when I called to ask what time they would be here. So now I have to wait yet again! I just started a new job and have not been able to work at home for the first 4 weeks of my job! This is so embarrassing. No one on the other end of the phone even cares about the inconvenience this has caused me. I would go with another company, but Century Link is the only provider in my area. read more

If I could give negative stars, I would. I have never experienced this level of incompetence and horrible customer service with any other service provider. Unreliable internet, billing issues over and over and over again, long hours on the phone. If you are shopping for internet providers, stay away from Century Link unless you want to deal with constant headaches. read more

This is the worst company witht the absolute worst customer service. Found out that my promotion ended in March and I have been charged $85/ month for JUST internet service. No email or notice about promotion ending. When I called hoping to get a new promotion and hopefully resolve the issue I was told, sorry you have to pay it and all we can do is offer a $20 credit. Both service reps were rude and condescending. I will never do business with Century Link again. Stay away from this horrible company. read more

Every problem is not theirs, their is always someone to pass the troubles off on, Issues with internet always lead to them trying to sell you a new package or saying that no issue exist despite having no internet. If you actually reach a person they usually can't do anything except send a tech out between 8a.m. & February. I hope everyone of your employees and every member of the board gets hemorrhoids. read more

Worst company on earth. Contacted them three times, at least three transfer for each call, at least one hour call. I got ditched twice by the technician. First time, there was a no-show. Second time, the technician refused to set up wires for internet. Hours wasted dealing with these underqualified guys. Most importantly, when I complained to the supervisor, she was not apologetic at all! She just said~ don't worry. We are sure this time there won't be any problems. Stay AWAY from CenturyLink to protect your life!!!!! read more

This company is absolutely terrible. Never ever sign with century link! It ruins your life and your credit. They scam and never let you out of your contract read more

Worst customer service ever. Products consistently underperform. If you have any other option, take it. This company does not deserve your business. Period. read more

Gawrd. To sign in you have to sign up for a CenturyLink email address. Why? They say enter phone number. For once this doesn't mean your CL phone number, unless you have signed up for their phone service, but that's hidden information. The Home Page lists 'Entertainment,' 'Watch TV' Watch Movies' 'Network.' What are the charges? What is included in internet only? How do you know? Even their operator couldn't tell me. She thought it might be streaming with a charge like NetFlix, but didn't know. She said sign in. And their sign-in process is like wading across a moat with sharpened bungee stakes. I like companies that are up front. What BS. Eek! Methinks not. read more

My property is located in an area where CenturyLink is the only viable provider. I recently had to engage with their service department and I've never been so frustrated. I purchased the modem/router from them and they didn't want anything to do with it. Tried to schedule a technician to come and replace it with a leased version....and their techs don't have devices on hand. I had to order a replacement and essentially install "their property" myself. If I could dump them I would. read more