I couldn't be more pleased with the knowledge and professionalism of the T-Mobile technical service…read morestaff. Without getting into the weeds my WiFi went down. They had the problem diagnosed and fixed in 15 minutes with a generous account credit for my trouble. They even called back an hour later to make sure things were still copacetic. Try getting that from a bot. This just goes to prove that companies whose customer service sucks are making a conscious decision, through indifference or financial pressures, to ensure an undesirable outcome. Thank you T-Mobile. Five easy stars.

I am shocked by how bad this company has become. It used to be great, but as it grows it clearly…read morecannot provide customer service. I originally connected Netflix with TMobile and received a confirmation that it was connected. Except that it wasn't and I was being charged in full for Netflix instead of getting the promotion of basic Netflix on them. In December of 2024 I had a chat with a TMobile representative, helping me reconnect Netflix to TMobile. I have a full copy of the chat, where the representative confirmed that it was connected. It got disconnected at some point and I have not received the Netflix benefit again. I just called TMobile and the most unprofessional and unhelpful discussion with Customer Service. They agreed to reconnect it, but actually blamed me for disconnecting it (which I didn't do) because they had no record of it. They also blamed me for not being proactive about this issue. I actually asked only for a credit of 50% of the amount I shouldn't have paid. They told me to call Netflix. Netflix has no connection to TMobile's benefit, and TMobile still said I should ask them for a credit. TMobile refused to contact them and wanted me to be middle man. I initially spoke with Bonez in Customer Service. He seemed helpful until his only solution was for me to call Netflix. Everything went downhill and I had to asked at least 15 times to speak with a supervisor. Finally I spoke with Chase, who parroted everything Bonez said. I asked to speak with his supervisor but said there was no one there that could do anything else. He then refused to give me the name or department of someone else I could talk with. Extremely bad experience with TMobile since 2024. Great prices, but terrible customer service when really needed, or not providing a service they said they would makes the great price not really great.

Oh Mohammed, where do I even start... from the way you approached me with such kindness and…read morecompassion in your eyes and the way you deeply invested yourself into our interaction. You showed such persistent care while also encouraging a positive energy. Mohammed, I'm blessed to have a matching phone and phone case with you. You made my day, Mo. 5/5 for Mohammed alone. - Daniel

I ordered a phone case on line and thought I can pick up from Bellevue square location to avoid…read moreshipping fee and wait time. Little did I know the store staff doesn't get notified for my order and I waited patiently for the staff to go around the store to search for the case for me. Then he came back and told me that he can't find it. I appreciate his efforts so that's the 2 stars but it is lousy that the inventory doesn't get updated and the order I had doesn't show up on their side so if there is anything I don't need to drive there and waste more time. So please call ahead if you are ordering things to the store to make sure they actually have it.

APPLE @ BELLEVUE…read more Parking is available in any of their garages and parking structures, and it's completely free. It can get extremely busy especially on weekends. If you come on a weekday, it's not too bad and you should be able to find a spot fairly easily. On weekends, you will find parking, but it may take some time. There are multiple garages to choose from, but I'd recommend parking at either Macy's or Nordstrom for convenience. This was honestly one of the most uncoordinated Apple Store experiences I've ever had. I came in with a very old laptop that I've owned for several years and just wanted to do a simple trade-in for store credit. When I entered, a staff member with an iPad was coordinating customers and directing them to different areas. I was able to speak with him within about two minutes, there were only two people ahead of us. We were told to stand near the laptop section and that a representative would come help us shortly. We stood there for 5-10 minutes, and no one acknowledged us. No eye contact, no check-ins, nothing. It genuinely felt like no one was coming to help us at all. There were several other customers in the same situation, standing around the phone and charger areas, seemingly waiting after being directed there as well. Eventually, I flagged down a worker who told me they'd get someone to help me shortly. A manager who was helping another customer, interestingly came over to help me within a minute. The other customer he had been assisting was calling his name, and I even told him it was okay if he needed to help them first since he was assisting them. He responded by saying he was the manager and implied he could handle multiple people at once. His attitude came off a bit cocky, which was put off. At that point, I just wanted to finish the trade-in and leave. He did help me process it, and I received $165 in Apple Store credit, which was nice. Despite the credit, this was one of the most unorganized Apple Store experiences I've had. I even came on a weekday expecting it to be calmer, but it was still very packed. I'd recommend visiting a different Apple Store location if possible. If you do come here, try going on a weekday and avoid visiting during the holidays.

I've never encountered a bigger group of woke narcissists. I was on my cell, complaining to my wife…read moreabout their service and they eves dropped on my conversation. They accused me of cussing when I said they were "dicking me around". Then denied me picking up the computer we'd purchased! Give simple minded people a little power and they abuse it.

My wife and I live on a farm, so our phones are always taking a beating. About twice a year one of…read moreour devices needs a repair and I always trust JCD to do it quickly and professionally. I've also sent damaged phones and had them discourage me from spending money for the repair due to age of the device or severity of damage. That gives me a good feeling about the integrity of their company.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Max is the best. New iPhone and iPad - seamless upgrade…read more OMG, this has to be 85 characters - ok, Max was patient with all of my questions. I am going back this week to turn my old devices in and ask a few additional questions.

It looks like the store renovation is done now. Last time I came here, the store was under…read moreconstruction and operating out of a very small limited space near the entrance. I did not realize this location was one of their "Experience" stores. They stock free merch items exclusive for Experience Stores here. I picked up the mini football yesterday. I have been using this location for 3 or 4 different phones I replaced/upgraded in the past 5 years or so. The wait can be pretty long depending on the day/time. Service is usually decent. It really depends on which associate you get the day you go in. Parking is fairly convenient here. The store is very clean too. Their inventory had been pretty decent (at least when I visited, they had what I was looking for).

Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

the service quality was horrible. spent a lot of money and didn't even fix the issue. more…read moreimportant, they charge you ridiculously high prices for parts and repairs! the prices are double the market value, with 300 dollars for just a motherboard installation! absolutely a horrible place. Do not get scammed!

Excellent experience and customer service. My offer seemed fair and didn't have to haggle over…read moreanything. If I am selling anything electronic, I'm definitely coming here and recommend you should too!

Agreed with the first review. This place is just a pawn shop looking to give you bare minimum for…read moreyour electronics while presenting as something more than pawnshop. The service was professional and the associate who helped me gave me a professional/great service. It just the system they use to give you a price is messed up. I brought in a Dell Precision worth $3,800. But due to the pawn broker questions I was asked. Was only quoted $225. My question to all pawn shops like this one. What does it matter why I'm looking to sell my laptop? I could be trying to pay for a serious surgery for my best friend/pet who is otherwise dying. Or I could just be a drug addict needing my next fix. The worst part about my experience here is that, just like any other pawnshop, i was given the same drug addict/thief demeanor. And told that my legit products were worth nothing. Which I'm okay with, if my products are worthless to you and your business so be it. But don't try to advertise as paying top dollar for what electronics are worth whenever that's not the case. Your advertisement gives the false presumption that I wouldn't be treated like common pawn store trash for trying to resale my electronics. I can just an easily list them on platforms to get what they're worth. So thanks but you're just a pawn store that was an hour out of my way. If you're not already in the Bellevue or Bothell area. Don't bother making the trip. This business just found a location where tech is high and people got money. So they can buy cheap and resale high. Good luck.

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!