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Services - Wave Broadband

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The cold, desolate night.
Warhol C.

A trash bag by any other name would still reek. It's the usual, "one star wish I could give it no stars," disgruntled review: 1. Unreliable internet, often drops video calls, interrupts streams, loads slowly 2. Automated messages when you call to get any support 3. Vertical monopoly - basically are forced to endure due to few choices in the area These things I could overlook, most internet companies fit the trope of having crappy service, but today was the straw that broke the camels back...waking up with no internet, trying to work from home, using up all your phone's data, and calling the company for support only to hear a repetitive loop of automated messages saying they're "sorry for the delay," it'll be another two hours. The time ticks by, you turn your head to peer out your window into the cold, desolate night. The black curtain has descended over the day's sun. The realization that the whole day has gone by and there will be no internet sinks in. You dial the Wave Broadband's phone number, greeted by a familiar automated voice. You have entered the Twilight Zone.

Many calls to Wave G but no result
Tiratat P.

I have used Wave for 4 years. Initially it was a very pleasant experience; call center was responsive, technical support was very knowledgeable and very helpful. Now fast forward 4 years and two acquisitions later, the service is unbearable. The internet is fine until they are not. And if there is an outage, good luck trying to get in touch with anyone. During an outage that happened last week, I cannot get in touch with anyone, after the incident, we tried to get them to come to check our equipment, and guess what they never show up! (We have scheduled it again tomorrow so we'll see how it goes). Today I am trying to get in touch with a department that can handle our account. I've learned that it is called a "residential bulk" account after talking to 6 agents and 4 hours wait. I still don't know how to get in touch with them after talking to many agents. The business agents seem to know more but they said they don't have any visibility into the residential side. They also suggested that I ask for a supervisor. I haven't tried that though. They also seem to have a social media presence on Twitter and Facebook, but I think it's a hit or miss. You should try them too if you cannot get through via a call. In Seattle, we don't have many choices for gigabit speed internet. All ISPs in the area seems to have a very bad reputation now. If you have other choice, I'd recommend exploring them too.

Wave overcharging me for years
John D.

1/22/2019 The truth about wave is their staff violated my privacy by posting my private info online, then when I complained they retaliated against me and had their lawyer send me a letter stating they are terminating my service. They say I harassed them which i did not, I only communicated by a few emails as allowed per the first amendment. On top of this, for years they have been charging me $90+ a month for 110 Mbps service, even though they have been offering it everyone else for much less. A class action is coming against Wave people as I and others are not going to tolerate their discrimination and price manipulation. See the info below for WA and see how much more they are charging you over others.

WaveBroadBand speed attached to modem via Ethernet cable. No other devices accessing it

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Page 1 of 18

Ask the Community - Wave Broadband

When do they answer their phone? Been trying to get through for 2 weeks.

NEVER! They claim (always) a potential 20 minute wait. I have waited over three hours (I put it on speaker and go about my business just to see how long) then it cuts off. Absolute WORST customer service on the planet.

Have wave and seem to have frequent slow internet connections just wondering if any one else in area experiencing the same issue. I am in between mount Vernon and laconner?

Hi Caleb, I am not in your local area, (Snohomish), by have experienced the same issue for 3 months now. I have had to call Wave at least 7 times during that time. Each… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Wave Broadband

I will admit, outdated hardware and wiring in our home was initially a bottleneck to achieving high speeds.

Mentioned in 7 reviews

Read more highlights

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Ziply Fiber - Ziply's installation leaving my crawlspace vent, looping out and back in to where my router is.

Ziply Fiber

(624 reviews)

I am glad I came here to check. This year they came to put…read morefiber optics I guess for the whole street even though most of us were not signing up. They ruined my front garden. Had to tell them to please be careful with the trees as they didnt care at all. After all this damage was done, they keep showing up trying to make me change. That my internet is slower, more costly... I know I have copper cables and you know what? my internet never goes down. When I have issues I can easily chat with someone, no wait on a phone. I am kinda done with them coming back when I already told them I want nothing to do with it now. I pointed at my no soliciting sign today and they said "I thought we were friends". So out of place. Now that I have read most of the reviews I am glad I sent them off for a third time.

Every negative review is 100% true. Just got off the phone with some lady in another country saying…read more"because we have no 'proof' the promotional price was given to you I cannot adjust your bill" Because the agent that was "assisting" me told me either blatant lies to get me off the phone or really didn't note the changes or to adjust back to the original monthly price. Long story short: "Yes sir we will honor your original promotional price, get that price locked in with autopay, and you'll have that price until you decide to cancel. BLATANTLY LYING TO ME. Months went by without the autopay and at the higher rate. PLUS THEY OF COURSE ADD LATE FEES. Price went from $80 flat to $105 (without any additional fees) Now I have months of unpaid monthly bills at their scammer adjusted $105 monthly rate. AND won't restore the WiFi UNTIL ALL OF THE BALANCE IS CLEARED!! F. THIS. COMPANY.

HiTek Telecom - Where the mounting of the Unifi switches went. Looks super professional!

HiTek Telecom

(40 reviews)

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

Cascadelink - My typical speeds on the Gigabit offering from CascadeLink

Cascadelink

(138 reviews)

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

T-Mobile

T-Mobile

(46 reviews)

$$$

Brittiney and her crew are awesome! Service is outstanding! Purchased my new phone, assisted with…read moreinstallation of acessories, transfers, screen proctectors, etc. Highly reccomend :)

If I could give minus stars, I would. I went into T-Mobile to buy a new tablet, but it was worse…read morethan dealing with a car salesman. Buy this to get a discount on that, nothing clear or straightforward. I left feeling like I was a conquest, not a customer. Bought the same tablet from Best Buy where the customer service was respectful and helpful. I then went back to the T-Mobile store to ask that they remove the tablet from my account, but was told they weren't allowed to do that and I would have to call customer service, which is AI driven. My request was done in a chat and it was confirmed that the line for my tablet would be deleted. Thinking it was so, surprise, surprise when I was charged for the tablet on the next bill. I then decided to change carriers. What a nightmare. My phone and my daughters' phone transferred, but T-Mobile wouldn't allow my husbands' phone to transfer, for no good reason. No money was owed. A week later and we are still spending an inordinate amount of time trying to get out from under T-Mobile. Phone call after phone call. Department after department. They keep insisting that my tablet number is the primary number on the account and do not seem to be able to comprehend that it is not in service and was never the primary device. This is a cluster of their own making, which they are unable to fix. FYI, I have since learned that the T-Mobile store in Bothell is run by an independent contractor, hence the abysmal customer service. We now have to go to a T-Mobile corporate store in Kirkland to get the transfer of my husband's phone accomplished. Kudos to the folks at Xfinity in Woodinville for their patience and expertise in walking us through this process.

Xfinity Store by Comcast - A lot of desks, but no helpers.   Come here if you like waiting.

Xfinity Store by Comcast

(87 reviews)

In short This is very much a corporate showroom,…read morecookie-cuttered to match all the other ones as closely as possible. So what's to get into? It's clean and bright, spacious, plenty of parking. The big ding isn't on them, it's on the corporation that sets their pricing and so on. In long Yeah, I know better than to believe their commercials that say the phones you buy here are "on them," but it's still annoying. And, to that point, I'm dragging my feet on actually buying a phone here, even though a modest one would nudge my bill up just a few bucks a month. What I have been in for a few times over the years is exchanging cable gear and I think one phone repair. Often enough to know they're an acceptable option as far as I can tell. There was one time when I had questions about lowering our cable bill and the kid thought our appointment was done, so he kinda hustled me out. This is to their credit--you get those little auto-text surveys, and I let 'em know the kid kinda dropped the ball, though he was pleasant. A different manager called before the morning was over, apologized, said that was out of character for this kid, promised to coach him with our feedback, and got our bill down by like 10-15% (IIRC). This isn't the kinda thing that's really exciting, by any means. But ya gotta have a phone. And if ya like live sports broadcasts as much as I do, yer kinda stuck with a cable subscription. They try to do us a solid here and there, I guess. They've certainly gotten enough payments from me over the years.

I came and was told the wait was 20 minutes......after 50 minutes I am next. Do not come to this…read morelocation.

Verizon

Verizon

(79 reviews)

$$$

I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I…read moreleft.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL

Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to…read moreovercharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!!

Wave Broadband - isps - Updated May 2026

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