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    Xfinity Store by Comcast

    2.9 (17 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

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    Security system repair

    Television service providers

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    3 years ago

    The Totem Lake Xfinity store gave great service in setting up cheaper plan and new router. Totally positive visit.

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    Cascadelink

    Cascadelink

    3.8
    (138 reviews)

    Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

    The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    1.7
    (115 reviews)

    Comcast does not have good customer service and recently I had another bad experience. I wanted to…read moreport a number to Xfinity from other service provider. In order to finish the process quickly, I decided to get it done in the store. That was the bad decision! When I first went there, I was greeted by one of the agents and asked me to wait. Later, my name was called and then one agent came to help me. He collected all the information and after very long wait, he said that there is some error in the system. Later he called customer care. Customer care person told him that their system has crashed. Agent promised to work through it and give me call back. However, I never received the call. I went next day to the store. This time, it was some other person. He ran into some other problem and then after very long wait, he called customer care. Customer care person spoke to me over the phone and asked me my full SSN. He said that he cannot help me if I don't give him my full SSN. I had no other option but to shout my SSN over the phone in the store. After waiting for couple of hours, I decided to leave. The agent from the store told me that if I leave, he will not be able to help and will close the case. Finally, I decided to do it online and it was just quick 2 minute process which went smoothly. The SIM card arrived in 2 days and my number was ported successfully. I am still wondering why store guys were not able to help even after making me wait for several hours multiple times. I don't think they are very well equipped to handle customer matters.

    Horrible experience. Unable to get any sort of receipt for a device payoff. I got a "payment…read moreconfirmation" email that just gives a link to the customer portal. It doesn't show I've made a $466 payment to pay off my device. Disparities between what I can see on my billing information verse what they see on their program. I was just told "yeah, the app sucks" as though I should just deal with it. So glad I'm done with these people.

    Frontier Connect Express Kirkland

    Frontier Connect Express Kirkland

    1.0
    (21 reviews)

    I have to agree with all of the other people who dislike Frontier…read more Every year, my "special pricing " runs out and I have to call five times, threaten to leave, then magically there is a lower price. Each year, the promos triple the speed at a third of the price I'm paying, and it is hard to not be annoyed. Cell companies continue to improve my speed and services, not hassle required, that's probably why I stay with Tmobile, 10 years now. I finally left Frontier this year, because my cellphone speeds are comparable to Frontier and I just bought my kids a LTE tablet for $20/m that can play on our TV. It is a little more complicated, but saves me $80/m and hassle of calling their terrible customer service. Tethering to my phone is a little slower for my laptop, but honestly, I'm just checking FB, Twitter, and Email. If you can avoid Frontier and Comcast do it. They are clinging to life and hopefully a more reliable and straight forward company steps into the space. Perhaps even a company that values customer retention, knowing customer acquisition is much more expensive than keeping existing customers. Stay salty my friends.

    Frontier gave me extra charges that I did not ask for, and explicitly confirmed on the phone that I…read moredid not ask for them. Upon finally 'resolving' it after waiting on hold for an hour, my next bill did not have the issue resolved. Additionally, their website does not work - their chat and call back scheduler simply do not function. Horrible customer service. Incredibly scammy.

    Xfinity Store by Comcast - televisionserviceproviders - Updated June 2026

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