My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

They are the worst company ever in regards to customer service in my opinion! Internet went out…read moreweekly. Slow. They kept raising prices for less service. We switched companies. When I tried to cancel my service they set up a call for 5 days in the future. I went to a store and dropped my equipment and canceled.

HORRIBLE experience with this place. Was hoping to get basic service hooked up for my boat…read more.. nearly impossible to get ahold of, and when I did was met with aggressive rudeness and condescension. Didn't seem to even believe I had a boat, and quoted me prices far higher than any listed online or that I'd heard about from neighbors. Honestly he (Erin?) sounded intoxicated, so I'd be shocked if he even remembered this interaction or how awful he was acting on the phone. If he does remember then he's got some latent anger and bigotry issues to deal with before he fields any more calls. Stay far away!

Perfect service. I have no complaints. I recommend to everyone who is considering…read more I had a satellite service before which would blank out in stormy weather. I haven't had that problem since.

Signing up for another year. Really enjoy being a customer of a local Ballard business that offers…read moregreat service and support. Great option for marina wi-fi. It's easy to unhook from the slip. My streaming bandwidth is fine for Netflix. Also, my issue with my personal router was an easy fix over the phone- no 20+ minute wait on hold. I have to use other companies in Colorado for my parents and the big providers (CL) have different outcomes depending on who I get and inevitably things are a mess. So Salmon Bay Technology is a wonderful company to talk to, and i highly recommend.

Came home to find our WiFi antenna came loose and no WiFi. Called and Erin came over right away…read morewith a new and improved antenna. Had us up and running in no time. Fantastic customer service!

Got fed-up with Wave G's surprise charges every month and switched to Google Webpass. Transition…read morewas seamless and VERY nice. So happy I made the switch and speed test showed much faster Mbps download/upload speeds than what I had with Wave G's 1gb service. If your building offers WebPass: I'd recommend it over Wave G and any other service. It nets out to $46 a month if you pay upfront for 1 year ($550 annually), no surprise fees, and it's REALLY fast. Customer Service: Very available and helpful. Technician (Jorge) came exactly at 9am, set-up for 5 minutes, and I was up and running. I scheduled ~2 weeks in advance to wait for the end of my billing cycle with Wave G to transition to Webpass. Seamless process. Internet: SUPER fast. I'm connected wirelessly and my speed tests showed me at 490 Mbps download. Wave G was at 125 Mbps for me. Price: Cheapest option out there if you take the $550 annual payment for 1 year. It's the best. Otherwise it's $60/month but you won't get surprise fees like you do w/Wave. Feel free to reach out if you have questions - esp. if you're moving to Seattle. Happy to provide my honest feedback. TIPS I found online that I think may help. I'm no tech guy but I read this is important. Router - you need one compatible w/high speeds. Dual band AC wireless router w/gigabit Ethernet ports. That will help w/speeds. Modem - You do not need since you connect to the internet directly into the wall. Ethernet Cable - get a Cat6 cable if you're wired up. It'll help w/speeds.

AVOID. Constant, inexplicable outages. sometimes service is gone for more than a day. Attractive…read moreprice and fast when it works.

TALK ABOUT GOOD SERVICE! My expensive and outdated router purchased from another company in…read moreNovember BLEW OUT last night about 9.30 and left me totally offline. I had heard that model was problematic, apparently it was. I called Charles and James of NEIGHBORNET.COM to ask if there was an outage, not knowing my router was at fault-- can you believe it, JAMES CAME OVER LATE ON A SATURDAY NIGHT AND REPLACED IT with a cool new unit I lease for $10 a month, no up front costs, no charge for the call at that ungodly hour. The instant he plugged it in, I had internet. THIS is why I keep my internet business with NEIGHBORNET.COM and have since the beginning. They are like GOOD NEIGHBORS, they always answer the call! I cannot recommend NEIGHBORNET.COM highly enough! Thanks, James, for proiritizing a customer at 10:30 on a weekend night. WOW, what service!

From the owner: Local Seattle Wireless ISP startup focused on providing residential customers an alternative…read moreinternet service option.

One star because Comcast closed a highly efficient, high capacity, but no-frills service center on…read moreAurora Ave N and opened this fancy, but poorly staffed retail storefront in its place. Five stars because I received truly outstanding service from Shawn when it ultimately was my turn. Three star average of the two.

Every 4 months or so, they spike my billing for a service I did not request. Then I spend maybe…read morehalf a day, to a full day on the phone, or emailing, or riding the bus down to their offices to return a piece of hardware I never requested. Then fighting a higher bill the next month after multiple assurances that the've reduced the "accidental" upgrade. Avoid Xfinity's toxic business practices by staying away until they just... give you what you order.

My experience has been mixed. Timely installation by a good technician. That was good…read more For the most part the quality of my connection is good. Not as fast as cable but has been down fewer times. The mesh network is actually pretty good so on the overall my coverage is better than it was with Comcast. The problem I have with Quantum aka CenturyLink is that their pricing / billing practices are deceptive at best. I signed up on a plan that promised $65/month, no contract and no price increases. 6 months in they informed me that they are raising the price by $10/month. When you try and call "customer service" the wait times are a joke. Usually when that happens I try a chat. They also don't credit you for outages which is uncool. Pretty much the same lengthy wait. They did give me a slight accommodation but it's left a bad taste in mouth on the overall. When alternatives to Quantum are available in my area I'd definitely going to give them a look. TL;DR - internet quality/speed/connectivity is good. Business practices are shady and I'm not getting that warm and fuzzy feeling from them at all. Business practices 1* Delivered product 4*

It's only gotten worse. Simply incredible. We've waited for Quantum scheduled service appointments…read morefor 16 hours - and counting. Our service was started 26 days ago - it's been out half of that time. Oh, wait - update: the service technician simply no-showed today. 4-hour service window ended at noon - he never came, nor called, nor texted. Three conversations with customer " support " were meaningless. Question of the day: is Quantum (AT&T) merely staggeringly incompetent ? Or they just don't give AF about their customers ? Or both?! Impossible to know!

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

I want to preface that everyone at the store is in incredibly kind and helpful. My issues with…read moreXfinity as a service and not with these people because the individuals at this store are great. Last time I moved, I was able to walk in, drop off my router, was handed my new router, and went on my way. It was frictionless and efficient. Now, if you are replacing equipment, you are forced to wait to talk to a sales associate verify your equipment and activate it, but really you are being forced into a pitch for Xfinity mobile. Even if you say up front you are not interested in additional services, you will be forced down the same pipeline. It's infuriating a waste of time. Long time customer and it's exhausting. Like I said, not this store or its peoples fault! I know that the company above them is telling them how to do things.

Typical F- Service…read more Ugh. Exactly why I hate this company...Here just to turn in my equipment and DC the service (which cannot be done online) Upon arrival theres a line out the door. You can make an appointment online however there is no distinction in the line so you are in the same queue as everyone else. Start to finish waited over an hour. Terrible.