Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

find another wifi provider if can you bill creeps up with…read morereason they do not want explain or deal with you too big of a company to care and $$$$$ i am with tmoble wifi and its great $35

HORRIBLE experience with this place. Was hoping to get basic service hooked up for my boat…read more.. nearly impossible to get ahold of, and when I did was met with aggressive rudeness and condescension. Didn't seem to even believe I had a boat, and quoted me prices far higher than any listed online or that I'd heard about from neighbors. Honestly he (Erin?) sounded intoxicated, so I'd be shocked if he even remembered this interaction or how awful he was acting on the phone. If he does remember then he's got some latent anger and bigotry issues to deal with before he fields any more calls. Stay far away!

Perfect service. I have no complaints. I recommend to everyone who is considering…read more I had a satellite service before which would blank out in stormy weather. I haven't had that problem since.

Signing up for another year. Really enjoy being a customer of a local Ballard business that offers…read moregreat service and support. Great option for marina wi-fi. It's easy to unhook from the slip. My streaming bandwidth is fine for Netflix. Also, my issue with my personal router was an easy fix over the phone- no 20+ minute wait on hold. I have to use other companies in Colorado for my parents and the big providers (CL) have different outcomes depending on who I get and inevitably things are a mess. So Salmon Bay Technology is a wonderful company to talk to, and i highly recommend.

Came home to find our WiFi antenna came loose and no WiFi. Called and Erin came over right away…read morewith a new and improved antenna. Had us up and running in no time. Fantastic customer service!

Got fed-up with Wave G's surprise charges every month and switched to Google Webpass. Transition…read morewas seamless and VERY nice. So happy I made the switch and speed test showed much faster Mbps download/upload speeds than what I had with Wave G's 1gb service. If your building offers WebPass: I'd recommend it over Wave G and any other service. It nets out to $46 a month if you pay upfront for 1 year ($550 annually), no surprise fees, and it's REALLY fast. Customer Service: Very available and helpful. Technician (Jorge) came exactly at 9am, set-up for 5 minutes, and I was up and running. I scheduled ~2 weeks in advance to wait for the end of my billing cycle with Wave G to transition to Webpass. Seamless process. Internet: SUPER fast. I'm connected wirelessly and my speed tests showed me at 490 Mbps download. Wave G was at 125 Mbps for me. Price: Cheapest option out there if you take the $550 annual payment for 1 year. It's the best. Otherwise it's $60/month but you won't get surprise fees like you do w/Wave. Feel free to reach out if you have questions - esp. if you're moving to Seattle. Happy to provide my honest feedback. TIPS I found online that I think may help. I'm no tech guy but I read this is important. Router - you need one compatible w/high speeds. Dual band AC wireless router w/gigabit Ethernet ports. That will help w/speeds. Modem - You do not need since you connect to the internet directly into the wall. Ethernet Cable - get a Cat6 cable if you're wired up. It'll help w/speeds.

AVOID. Constant, inexplicable outages. sometimes service is gone for more than a day. Attractive…read moreprice and fast when it works.

TALK ABOUT GOOD SERVICE! My expensive and outdated router purchased from another company in…read moreNovember BLEW OUT last night about 9.30 and left me totally offline. I had heard that model was problematic, apparently it was. I called Charles and James of NEIGHBORNET.COM to ask if there was an outage, not knowing my router was at fault-- can you believe it, JAMES CAME OVER LATE ON A SATURDAY NIGHT AND REPLACED IT with a cool new unit I lease for $10 a month, no up front costs, no charge for the call at that ungodly hour. The instant he plugged it in, I had internet. THIS is why I keep my internet business with NEIGHBORNET.COM and have since the beginning. They are like GOOD NEIGHBORS, they always answer the call! I cannot recommend NEIGHBORNET.COM highly enough! Thanks, James, for proiritizing a customer at 10:30 on a weekend night. WOW, what service!

From the owner: Local Seattle Wireless ISP startup focused on providing residential customers an alternative…read moreinternet service option.

One star because Comcast closed a highly efficient, high capacity, but no-frills service center on…read moreAurora Ave N and opened this fancy, but poorly staffed retail storefront in its place. Five stars because I received truly outstanding service from Shawn when it ultimately was my turn. Three star average of the two.

Every 4 months or so, they spike my billing for a service I did not request. Then I spend maybe…read morehalf a day, to a full day on the phone, or emailing, or riding the bus down to their offices to return a piece of hardware I never requested. Then fighting a higher bill the next month after multiple assurances that the've reduced the "accidental" upgrade. Avoid Xfinity's toxic business practices by staying away until they just... give you what you order.

After a stunning 52 minutes on the phone to set up my account, a week later after paying, I was…read morescheduled for installation when I received an email and a text telling me it would be rescheduled. The link in the email led to an FAQ, a screenshot of which is attached to this review. I made three attempts to call for more information. The first two never reached a human representative, despite my repeatedly asking for one. All told, the three calls I made today totalled forty minutes. I eventually cancelled my order. It'll take two or three days to get my money refunded. I'll keep checking my account to make sure they don't keep trying to autopay themselves. Never again.

After 25 years, I gave Century link another chance to do the right thing, but they just couldn't…read morehelp themselves from being rude, ignorant and unprofessional. again. This has happened so frequently, I can't help but believe this is the way the Customer Service Representatives are actually being trained. I have been a training and development manager for a large corporation for over 40 years and this company definitely has a leadership problem. If they have a leadership problem, they have a management problem if they have a management problem, subordinates are not capable of providing service - does our left on their own to be rude, abusive, or whatever else they might choose. Century link had a monopoly for many years in areas where there were no other options such as my geographical location. However, with the advent of such companies such as Starlink, they will either have to change their ways or start planning for bankruptcy. Customers no longer HAVE to use Century link. I am now a happy Starlink Customer, paying the same price as Century link, getting six times the speed, better latency, & uninterrupted service, with friendly supportive CSR's who don't speak to me rudely, or otherwise abuse me as a customer.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.