HORRIBLE experience with this place. Was hoping to get basic service hooked up for my boat…read more.. nearly impossible to get ahold of, and when I did was met with aggressive rudeness and condescension. Didn't seem to even believe I had a boat, and quoted me prices far higher than any listed online or that I'd heard about from neighbors. Honestly he (Erin?) sounded intoxicated, so I'd be shocked if he even remembered this interaction or how awful he was acting on the phone. If he does remember then he's got some latent anger and bigotry issues to deal with before he fields any more calls. Stay far away!

Perfect service. I have no complaints. I recommend to everyone who is considering…read more I had a satellite service before which would blank out in stormy weather. I haven't had that problem since.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

Stopped by the Ballard Xfinity store for technical support on a mobile phone issue. Met with Emily,…read morewho diagnosed the problem and fixed the problem. Emily was friendly and chatted while working the problem. A very positive experience. Thanks!

This is the worst internet I have ever had exced wouldn't even load my table and charged me 80 a…read moremonth I would feel them that It won't download anything and the kept trying to sale me more data and now that I'm out of contract with them I shut it off and the want to charge me $150 to come to my apartment to take the satillte off my roof there is no way for anyone of the renters that can get up on a two story apartment building the lady that took the call was rude to my wife talking to her like she was a kid so I wouldn't go with them go with wave

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

They are the worst company ever in regards to customer service in my opinion! Internet went out…read moreweekly. Slow. They kept raising prices for less service. We switched companies. When I tried to cancel my service they set up a call for 5 days in the future. I went to a store and dropped my equipment and canceled.

My experience has been mixed. Timely installation by a good technician. That was good…read more For the most part the quality of my connection is good. Not as fast as cable but has been down fewer times. The mesh network is actually pretty good so on the overall my coverage is better than it was with Comcast. The problem I have with Quantum aka CenturyLink is that their pricing / billing practices are deceptive at best. I signed up on a plan that promised $65/month, no contract and no price increases. 6 months in they informed me that they are raising the price by $10/month. When you try and call "customer service" the wait times are a joke. Usually when that happens I try a chat. They also don't credit you for outages which is uncool. Pretty much the same lengthy wait. They did give me a slight accommodation but it's left a bad taste in mouth on the overall. When alternatives to Quantum are available in my area I'd definitely going to give them a look. TL;DR - internet quality/speed/connectivity is good. Business practices are shady and I'm not getting that warm and fuzzy feeling from them at all. Business practices 1* Delivered product 4*

It's only gotten worse. Simply incredible. We've waited for Quantum scheduled service appointments…read morefor 16 hours - and counting. Our service was started 26 days ago - it's been out half of that time. Oh, wait - update: the service technician simply no-showed today. 4-hour service window ended at noon - he never came, nor called, nor texted. Three conversations with customer " support " were meaningless. Question of the day: is Quantum (AT&T) merely staggeringly incompetent ? Or they just don't give AF about their customers ? Or both?! Impossible to know!

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

One star because Comcast closed a highly efficient, high capacity, but no-frills service center on…read moreAurora Ave N and opened this fancy, but poorly staffed retail storefront in its place. Five stars because I received truly outstanding service from Shawn when it ultimately was my turn. Three star average of the two.

Every 4 months or so, they spike my billing for a service I did not request. Then I spend maybe…read morehalf a day, to a full day on the phone, or emailing, or riding the bus down to their offices to return a piece of hardware I never requested. Then fighting a higher bill the next month after multiple assurances that the've reduced the "accidental" upgrade. Avoid Xfinity's toxic business practices by staying away until they just... give you what you order.

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.

great customer service, one of the best I have experience. They are built in wifi in apartment…read morebuildings, which make it easy to connect by just walking into the building.

For the most part there haven't been too many problems with service. There's no real website for…read moretroubleshooting or help. You send an email or leave a message with Voicemail. Someone will get back to you. They've been brought out a number of times into bigger and bigger and bigger organizations, but they're not quite integrated. It still feels like I'm dealing with two people and a roll of wire somewhereBut