2 gentlemen can to my door selling Ziply fiber. It was Free for the first month to try, and since our internet isn't the best, we did. The technicians installing the router were great. 2 weeks into the trial I contacted the guy that gave us the free trial to let him know the service wasn't reliable due to my building or equipment, either way, I needed someone to pick up the router. He didn't answer the text. So my next text was "who do I contact to come get this." He replied, said he'd pick it up over a week ago (see in pictures). It's coming up pretty close to the month mark so they'd be able to charge. I imagine dragging his feet has to do with commission if they make a sale. I called Ziply and I've spoken to nice people "who made an appointment to get the equipment" but told me they are transferring me for service cancellation. I have been on hold for 33 minutes. Just come get your stuff please. Update- stayed on hold for another 20 in addition to the 33minutes, until I decided to hang up and call back. I was now informed the sales person lied, it wasn't a free trial, and they also weren't authorized to retrieve equipment. "My Bill" for my "free trial" was 50$. The woman on the phone previously, lied about a tech coming to get the equipment, they are also not authorized to do so. That's on a recorded line. I was now informed to send the equipment back with a label, UPS, while they were still going to charge $50 for service. By the end of the conversation, in which I told her that they are scammers. she decided not to charge me the 50$ but 1.94$ in what I assume is for taxes. WOW. Beware neighbors. Time is $. I have 1 day off a week. So shout out to Ziply for wasting hours of my life, lying multiple times, and "gifting" me such a little charge on my "free trial" that I tried to end 2 weeks in. You guys are super cool. read more

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zippy put in their fiber optics in our neighborhood and then began the harassment I have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it read more

Every negative review is 100% true. Just got off the phone with some lady in another country saying "because we have no 'proof' the promotional price was given to you I cannot adjust your bill" Because the agent that was "assisting" me told me either blatant lies to get me off the phone or really didn't note the changes or to adjust back to the original monthly price. Long story short: "Yes sir we will honor your original promotional price, get that price locked in with autopay, and you'll have that price until you decide to cancel. BLATANTLY LYING TO ME. Months went by without the autopay and at the higher rate. PLUS THEY OF COURSE ADD LATE FEES. Price went from $80 flat to $105 (without any additional fees) Now I have months of unpaid monthly bills at their scammer adjusted $105 monthly rate. AND won't restore the WiFi UNTIL ALL OF THE BALANCE IS CLEARED!! F. THIS. COMPANY. read more

I'm calling out this company for its predatory internet practice that customer need to pay attention. This is my actual billing history over the past year, straight from my statements: * Started at $55/month * Increased to $75/month * "Discounted" back to $70/month * Increased again to $75/month without clear notice * Now received an email stating another $5/month increase coming February 2026 What's more concerning is this: The pre-discount price quietly jumped from $90 to $110. That means the real price is going up, while "discounts" are used to mask repeated increases. This isn't about inflation or service upgrades. This is a pattern of incremental price hikes, buried in billing language and temporary credits, counting on customers not tracking the changes. If you have Ziply, review your statements line by line. If you've noticed similar increases, speak up. Transparency matters. ZiplyFiber read more

I signed up for Ziply advertised free trial on. Despite the advertised terms, I was charged for the trial period. At the end of the month I was billed again with an amount approximately twice what I expected. I contacted customer service and was told the charges were a "misunderstanding" and received an apology. be aware, do not trust. read more

I will give them minutes 10 stars if I could. They are much worst than Comcast. I decided to accept a mailed offer and I signed with them again two months ago. No confirmation was received and I could not get a life person on the phone and then from nowhere weeks later I get a call from an installer that he is by my Condo to connect the service so I told him I am not interested any more and he told me he will cancel the order. However they billed me for a month and they have been trying to bill me 40.00 every month for a service I don't have. No service... no equipments ... nothing . Good luck getting a live person on the phone. Here is the worst part , the provide us an email that does not work. It's the email address they provide us for support but it does not work. You can see the attached pictures. This company turned To be much worst than Comcast. Terrible. read more

Ziply Fiber - Internet Service Providers Near Me

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My Ziply experience has been great... from the customer service to the techs (quick and to the point).I switched to Xfinity for a special deal and regretted it instantly (slow service, bad technical support, outages). Glad to be back with Ziply! read more

The worst customer service, rigid policies. I cancelled my plan on May 2 and was charged for the whole month. They have stupid verbage like we don't pro-rate as we don't charge cancellation fee. Am so glad I finally switched to somewhere more competitive, customer driven and cooperative. read more

They raise rates often. Then they promise lower rate Via phone to customer sevice then they keep charging the same rate I have called three or four times and told my rate was $50 Yet they keep charging $70!! read more

They ignore no soliciting signs and hang their sales materials on your front door. The local sales rep on the flyer is Jeremy Cross. Don't trust a company that chooses not to respect a simple request. read more

The worst, worst, worst technology and communications company I have never dealt with in my entire life. I managed this account for my elderly father who is on limited senior income. Ziply serves us (multiple times) sudden jumps in pricing for no reason, sudden upgrades in my plan WITHOUT my permission or notice then the service reps say there's' nothing they can do about it. (I have ReadyOn program, which was one of the worst choices I made. Should have just gone with Comcast.) See screenshot of my billing history with them. 18 months the price JUMPS FROM $20 TO $40. I'm done, they lost me forever as a customer and they're on the black list. Can't wait to NOT recommend them to my friends and family! read more

Ziply Fiber - Horrible company. 18 months the price JUMPS FROM $20 TO $40. Changed the plan WITHOUT telling me or any form of communication. - Internet Service Providers Near Me

I am glad I came here to check. This year they came to put fiber optics I guess for the whole street even though most of us were not signing up. They ruined my front garden. Had to tell them to please be careful with the trees as they didnt care at all. After all this damage was done, they keep showing up trying to make me change. That my internet is slower, more costly... I know I have copper cables and you know what? my internet never goes down. When I have issues I can easily chat with someone, no wait on a phone. I am kinda done with them coming back when I already told them I want nothing to do with it now. I pointed at my no soliciting sign today and they said "I thought we were friends". So out of place. Now that I have read most of the reviews I am glad I sent them off for a third time. read more

Customer service is horrible. Cancelled my service and would not start service until a week later!! No apologies or credit. Would not recommend anyone to use their service. read more

Edit: I waited on the phone for an hour and a half for a supervisor and they are giving me a credit for the amount I was overcharged, so that is nice and appreciated, and makes me feel a little better again. I was really happy with my service with Ziply (since 2023) until today, when a technician informed me that I have a router on my account (which I've been paying $15 a month for over two years and was magically added 6 months after I initially started service) and when I called and spoke to customer service they let me know that essentially I should have known that I didn't have the equipment and they will not refund me the $465 owed to me because the terms state it or something. So, I guess because I trusted them not to charge me for equipment I don't have, it's my fault. Makes sense and seems to be a great way to make money for them! All this was revealed when I called to have phone service added. The first person I spoke to (Ashley? I couldn't understand her when she said her name) messed EVERYTHING up and told me multiple things that were untrue, requiring another call the same day to straighten out with another agent. Then, when the technician arrived today, I didn't have a phone number and he couldn't do the install. This is a low integrity company with truly incompetent customer service agents. I hate Xfinity and think they are the actual devil, but Ziply appears to be a right-hand demon based on my interactions today. read more

THISIS THE WORST CUSTOMER SERVICE TEAM EVER THE NAME LISTED BELOW IS THE MGR DO NOT USE ZIPLY YOU WILL BE SORRY On 2/12/26, despite my repeated requests for a copy of my bill and clarification of charges, I received no communication or billing statement from Ziply. My account was still expected to be paid in full without any documentation provided. 1) On 2/12/26, my bill was paid in full, even though I had repeatedly asked for my issue to be escalated before payment, and that escalation never occurred. 2) Despite paying my bill in full, I was never given or sent a single bill or any notification from Ziply before this date. My repeated requests for billing information prior to payment have been ignored. This lack of clarity and transparency made it extremely difficult for me to feel confident in the accuracy of the amount I was being asked to pay, causing significant stress and inconvenience. 3) I have asked how a phone can be in service for a year without a single payment and no notifications or bills ever being sent. I was informed that you do not disconnect phones unless they are grossly overdue. According to RCW 80.36.300, telecommunications companies are required to provide customers with clear and written disconnection policies and advance notice prior to suspension or termination of service. I request a detailed explanation and a written policy for this process, as well as an audit of my account status for that year, in accordance with the requirements outlined in RCW 80.36.300. After my inquiries, I specifically requested an outage report for my area so I would not be billed for periods without service. I was informed that I was not entitled to this information. However, as a customer, I am entitled to outage credits under FCC and Washington state rules, which require service providers to issue billing adjustments or credits for periods when service is unavailable due to outages. I formally request the relevant outage data and any applicable credits for the period during which I was without service, as required by these regulations. The rest of my demands are listed below. The only response is that, the day after the bill was paid in full, Ziply reactivated my account. and mailed me a bill for 2/13/26 - 3/13/26. However, as of this day, 3/9/26, I still do not have phone service. Billing for services not rendered is clearly outlined in the RCWs of the state of Washington. It appears that this is some type of funny game for you, Mr. Brian McNaughton, based on statements and references to your co-workers. You have put my family in danger for the last time. Regardless of the reason, the optics of the behaviour of Ziply is deplorable, and billing for services not rendered speaks volumes. read more

DON'T DO IT! I was $45 a month for my internet for years until I lost my home in a fire. NOW I am being charge $130 and I am 67 yrs old, I have called them asking why why why? And I will tell you, this is the crappiest internet EVER! I can't even watch a video without it stopping 50 times. It's the WORST company ever! Stay away read more

I have been a customer of Ziply since they purchased Frontier, with Frontier over 20 yrs. I cannot believe the incompetence of the call center agents who are trained to respond with scripted messages and have no idea the territory or field needs this company is actually responsible for! They quote you a price and in a few months, it increases with no explanation and no way to get back your original agreement. As of recent, I have been waiting for a response for to have their service line on my property moved so I can excavate the ground for a building. My project has been on hold this whole time! What is the problem? Why can't this company do what they are regulated and responsible to do? I've already filed an FCC Complaint but I doubt it will go anywhere. read more

Ziply Fiber - Internet Service Providers Near Me

I have been attempting to convert my residential internet to business internet and it has been less than pleasant in terms of lack of communication and planning. Fortunately, I've had concerns about their service as a residential plan member so I procured a backup line while the transition was supposed to be happening. I may just stick with that. Apparently Ziply Fiber doens't need to new business customers, so if you are a business, you may want to pick from the many other providers that are interested in new customers. read more

Any other option is preferable. Customer service, billing, everything it terrible. Spend more anywhere else.

My only complaint is that sometimes it can be difficult to navigate the various customer service channels. I had a billing issue that causing frustration and wasting time. Fortunately I was able to find the right person and they took care of the issue promptly. My actual internet service with Ziply was pretty seamless and consistent- no complaints there! read more

DUMBEST internet company EVER! what kind of internet company has it set up that they completely cancel everything on you for a one time missed payment, and makes you resign up for internet service! ZIPLY DOES! never have I ever had to reapply for internet services after missing a payment. normally, I pay and they turn it right back on. I'm definitely going to be looking for internet elsewhere as Ziply is a JOKE!!! read more

I am extremely frustrated with my recent experience with Ziply Fiber and the way my account was handled. I contacted Ziply simply to ask what the price difference was between my current 2-gig plan and a 1-gig plan. During that call, the representative downgraded my service without my permission or approval. As a result, my bill unexpectedly increased from $95 to $110, which makes no sense given that the service was reduced. When I immediately told the representative to revert my account back to the original plan, I was told they "could not undo the change," even though I never authorized it in the first place. After a lengthy and frustrating argument, the only solution offered was a new price of $70, which I agreed to because I was left with no other option. Fast forward to the next billing cycle: my bill is now $95, not the agreed-upon $70. Ziply refuses to honor the quoted price despite the fact that they provide a written transcript confirming the details of the agreement. This experience reflects poorly on Ziply Fiber's billing practices, customer service, and internal controls. Unauthorized account changes, inconsistent pricing, and failure to honor documented agreements are unacceptable--especially from a company providing essential services. I expect Ziply Fiber to honor the agreed-upon pricing and correct this issue immediately. Until then, I cannot recommend Ziply Fiber to anyone. read more

My parents used Ziply Fiber. I don't know much about them other than billing. I know that when my mom got sick I set her account up on autopay. I am at fault for not getting her service turned off while I was busy doing all of the things that come with the passing of a parent. I missed that bill when I was shutting things off. When I spoke with Ziply about this they told me that they couldn't close the account because the phone line could be needed for emergency services. They did close the account after 6 months. They also billed my mom for those 6 months. I asked if there was anything that could be done about that bill, partial payment, exception, proof of usage, anything. No. Your mom didn't cancel the bill when she died, so you need to pay $1000 for 6 months when no one used the service. I know I'm not faultless. I know I shouldn't have made a mistake while I was dealing with the death of my mother. Ziply will get their pound of flesh and I will never condone, advise, suggest, support, or endorse anyone to ever use their service. If you want to use them go for it, just make sure you cancel your service if you die, or your loved ones will pay for it. read more

Started off good, but in the last few months service has been spotty. Mainly on my computer, which I need for work and meetings. I was told when I called CS I would need a new router. Since I've only had mine for a few years I thought it was interesting that's the solution and to pay more monthly charges. I've also heard this from colleagues. ​ read more

Worst service ever. I switched to Ziply Fiber because Xfinity suddenly raised my bill, but I would rather pay more and have reliable internet ALL THE TIME. Ziply Fiber constantly has service issues, and it takes forever to get in contact with a technician. This is the second time they've replaced my modem due to ongoing problems, yet nothing ever gets fully resolved. There's always an issue. Save yourself the frustration and choose a different provider it's better than dealing with Ziply Fiber read more

this is the worst service provider I have ever seen. I scheduled a installation and they provided me a time window. I waited there for 4h and then they told me they are not able to come. I called them multiple times in between and they even can not find the technicians. DO NOT EVEN CONSIDER THIS COMPANY. read more

DO NOT ORDER SERVICES FROM ZIPLEY! The DSL service is horrible. The internet connection will drop for 10 seconds to a minute for seemingly no reason. This happens several tine per week. It really sucks when I'm on a a Wi-Fi call. I recently experienced a complete service outage. I called them in the early AM to ask if there was an outage and was told there was not. The service was out all day so I called the next day and was told there was not an outage in my area, si I scheduled a service visit for the following morning. ( I postponed leaving on vacation for a day). The service person never showed up. I call again and was told there was not an outage in my area. the following day (now 3 days without service) I received a text message stating ""There is a service outage and if you have a service visit scheduled, the repair person may not show up...") I called and ask then to credit my bill for $10, the amount I spent for temporary Xfinity internet access). I was told I would receive a credit for at least that amount. I just received my invoice and there was no credit issued. read more

Worst customer service ever. Can only get people from the Philippines who can barely speak English. They kept saying I was late with my bill but when I logged in it showed a balance of $0.00. then they couldn't help me at all and when I asked them technical questions they couldn't answer they just hung up on me. When asked for a manager they hung up on me. The ziply Internet works great. The customer service from the Philippines is the worst. Id love to talk to someone from the USA about this shitty answering service who works for them. Might wanna spend a little more and have actual good customer support. I will be switching providers. read more

If I could rate at a ZERO star, that would be more accurate! It took 9 calls over a month period to try to get someone out to repair two of our analog lines, and they still wouldn't call me back. I kept being told that a local manager and the construction team would call me, but I never got a call back. We finally decided to change our system all together and go to a digital system since we were getting NOWHERE with Ziply. I cannot believe the incompetancy of a company!!! read more

Rediculose! I'm crazy of tgat! It disconnect and connect continuiusely! Speed at the installment time was 400 but when the tech person left it went down to 50!! After writing this I'm going to ask xfinity to come. Unfortunatly due to no access I have to hold it until my xfinity starts. read more

Worst customer service I've ever encountered. New installation appointment was canceled 3 times with no warning or reason as to why. Every time I called to find out what was going on I was transferred to multiple different departments that had no idea and couldn't help me. They never tried to make it right, just kept pushing my appointment dates back and back further, canceling, and repeating. I eventually went with another company and have service already. No hassle. Do yourself a favor and stay far away, unless you'd like to be berated by their "customer service" team. Good ol' Jason from new service was practically yelling at me. Not a cute look for a company. read more

They used to be decent, but gets worse as time goes on... I currently have 300/300 Mb service, but I only get 250/250 and pay $80 monthly. I lived with it, because all providers are terrible too. I could at least tolerate it. Now xfinity and verizon offer 1G for only $50 monthly with price lock for 5 years. I would think Zipley would try to offer something to keep a customer of 8 years... I contacted the support and they offered me a $20 discount for 12 months then goes to $90 monthly. So I lose in the long run... I'm looking for a new provider that actually wants to do business. Ziply just don't care to support you or keep your business. read more

We used to have no problem, but for some time now, our internet is continually going out. Their customer service is oversease, which is annoying, and the support representatives end up wasting so much of your time by being overly-polite and saying "Thank you for holding I appreciate it so much" after every sentence. It's really annoying and makes the phone call much longer than it needs to be. We also had a bad experience with a technician who came to our house. Previously he has always been very friendly, but he was in a terrible mood and made us feel really uncomfortable. We are continuing to have issues and will changing our service to local company here in Oregon who have local, US based support staff. I do not recommend Ziply. read more

This company says they can't prorate service. It is their way of providing a cancellation fee without calling it that. I was given a 30 percent discount but it changed every month. I got fed fed up with the continuous increasing fee. Their customer service agent continuously lied to me about something another agent had done. Really a very nasty company with very little customer loyalty. It's kind of like Trump: screw you at every turn and hope you don't wise up. read more

When I initially signed up for the service I believed it was going to be smooth, oh was I mistaken. received two notifications 4 days apart rescheduling with no explanation until you call and they let you know that the company has to wait for their processes to happen meaning the techs to lay the line. My last reschedule was from December 4th to January 4th, 2026. So to get service through them and have to wait almost 2 months?! Seems a bit ridiculous to me. The customer service representatives must really love their jobs to have others complain to them and they take the unfortunate frustrations for the other side of the business. After this last reschedule I would not recommend this service to anyone. Ziply should look into how they conduct their business to gain new business accounts. read more

It has been over 2 months that they have left installation incomplete and my garage in a mess. The photos will be self explanatory. Customer service is pathetic with no sense of providing any kind of solution. Unfortunately there are no negative stars. Don't use them. read more

Ziply Fiber - Ziply installation - Internet Service Providers Near Me

I signed up for Zipoli in August and then we found out the service was not going to work at our residence and immediately canceled. I have now been charged for Internet service for September and October that I do not have. I have spent hours on the phone with their customer service line who says they cannot find my account or understand how my card is in the system. I called again today after the October statement posted and requested a manager who explained to me that most likely it's this local center that is charging me still. I desperately need somebody to call or email me ASAP. I already had to dispute September's bill with my credit card company. read more

I'll say that the WiFi is pretty good. However, the price increase to $121 from where I started out ($60)for 1GB is inexcusable when you look at the current price for Astound's 1GB ($40 for LIFE) with their current promotion. Xfinity also has a much better price. read more

Ziply fiber began working in our neighborhood months ago. Mostly non English speaking crew members. They parked loud trucks an equipment in front of my house overnight for weeks. They spray painted my sidewalk and my yard and in the street. Very rude unresponsive crew of foreigners almost all driving brand new expensive trucks. read more

The actual internet service and router is great, the installation had been a nightmare. Still a huge trip hazard of wire blocking a pathway at my house. Was promised it would be removed the next day, it has been three weeks. Two no shows to fix it, nothing but excuses and gaslighting from Ziply. Will consider upgrading the review if they ever show up and fix it. Update: Canceled service, too many issues. The person responding to these reviews is probably a bot, I got no response my emailing the address provided. read more

Ziply Fiber - The trip hazard that has been blocking my path for weeks. - Internet Service Providers Near Me