We needed a new fiber optic internet service and we spoke with Brock Mercado and Casey Rush. They both were very knowledgeable and explained how their service worked to fit all of our business needs. Their plans are very competitive and are perfect for us. They got us installed quickly. Thank you guys! I highly suggest going with Ziply Fiber! Do not wait. read more

We have ziply, to their credit they ran fiber about 50 yards to our house, and the install only took 18 minutes.... though the installation guy was an hour later than the end of the original 3 hour window (don't think it's his fault, his install load was too high). The internet service is fast when it's up but unreliable - it goes down for a few minutes at least once to twice a day... to be fair, Comcast (our only other option) is also horrible. It's cheap, so you get what you pay for. Their customer service is uniformly shitty - worst customer experience 100% of the time. At least with Comcast it's hit and miss, and you get someone competent about 50% of the time. Ohhh, and Ziply utterly is impossible to get away from... they will do everything to keep you on their service by transferring you to one person and another person until you give up... the last time I try to leave, I ended up being on the phone for an hour going from associate to manager to a senior manager to "approve" my disconnect. I've started to just tell them I'm moving outside their service area when I need to disconnect. If they only bother spend this amount of effort on their customer service -- it wouldn't be so utterly horrendous. They get an extra star for the fiber extension and fast install. read more

This has been one of the worst experiences I have ever had with an internet provider. Ziply Fiber disconnected our previous internet service without properly notifying us, forcing us to open a new account. Yesterday, I opened a new business account because we desperately needed our internet and business phone service restored. Since then, I have called Ziply more than 15 TIMES. I have repeatedly explained that this is a BUSINESS and that our customers cannot reach us because our business phone is not working. Customers cannot call us, make appointments, or properly communicate with our business. And after more than 15 calls, NOBODY has been able to fix the problem. Every time I call, I get another excuse or I am told to call back later. This morning, Saturday, I called at 8:00 AM, expecting someone to finally help. Instead, I was told: "The Business Department is closed. You have to call Monday." ARE YOU SERIOUS? So Ziply expects a business customer to simply sit without internet and a working business phone for the entire weekend? We are losing customers and money because of this situation. This isn't an inconvenience anymore -- this is directly affecting our business and our income. The most frustrating part isn't even the technical problem. Problems happen. The unacceptable part is that after 15+ calls, nobody has taken ownership of the problem or provided a solution. If you provide business internet and phone service, you should have business-level support when something goes wrong. Telling a business customer to wait until Monday while their phone and internet are down is completely unacceptable. I am seriously reconsidering doing business with Ziply Fiber, and I am also considering taking further action regarding the financial losses and damage this outage has caused our business. ZIPLY FIBER -- YOU NEED TO DO BETTER. I would NOT recommend Ziply Fiber to any business that depends on reliable internet and phone service. Extremely disappointing. Extremely unprofessional. Completely unacceptable. read more

Horrible customer service. I canceled my mother's account and they continued charging her. To be clear, we canceled her account because they stopped providing her service and were completely unavailable to provide assistance for multiple days. Tiffany who assisted me was rude, snarky, and continually tried to tell me how the error was on the side of the customer, the one whose account was already cancelled and who had no provided service. Was I treated to being interrupted regularly, having attitude flipped at me, and even got a "You know what!?" when all I was doing was saying I would not have my mom pay for services not provided? Sure was! DO NOT USE THIS COMPANY UNLESS YOU WANT SHIT SERVICE. read more

High pressure sales person who had an obviously scripted patter that she used to try to convince us to use their service. Oddly enough, the salesman's name was the same as my wife's name. I imagine she has a different name for every house that she shows up at, depending on the name of the people who live there. She seemed very friendly and very knowledgeable at first, but after looking at the reviews it became pretty clear that she was not going to be able to deliver on any of the promises that she was making. read more

I will give them minutes 10 stars if I could. They are much worst than Comcast. I decided to accept a mailed offer and I signed with them again two months ago. No confirmation was received and I could not get a life person on the phone and then from nowhere weeks later I get a call from an installer that he is by my Condo to connect the service so I told him I am not interested any more and he told me he will cancel the order. However they billed me for a month and they have been trying to bill me 40.00 every month for a service I don't have. No service... no equipments ... nothing . Good luck getting a live person on the phone. Here is the worst part , the provide us an email that does not work. It's the email address they provide us for support but it does not work. You can see the attached pictures. This company turned To be much worst than Comcast. Terrible. read more

Ziply Fiber - Internet Service Providers Near Me

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Kept upping the price and slowing the service. Customer service is horrible I get new to our country but English is not strong in 80% of the call service people i get rude but in two languages lol it started off great but I called around paying way to much for slow service and shity Custom service. No quality poor value don't was your time. read more

I had ziply in my rental. Renters were behind on rent and utilities.. I decided to put ziply in vacation mode till they get caught up on rent. 2 weeks later I get a text saying tech was on the way to the property. I called ziply and said I did not call for a tech so cancel, nothing wrong with it, its in vacation mode. 2 weeks later same thing again renters called ziply and had it restored. Its not even in the renters name i am the account holder. How can anyone call thats not a account holder and have it turned back on. So it ticked me off so I just told ziply to cancel my account and shut it off.. they need account security so just any one can call and change services.. 2nd thing I think the customer service was located in India, the scammers capital of the world. I could barley understand them. ​ read more

zippy put in their fiber optics in our neighborhood and then began the harassment I have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it read more

We gave Ziply another chance and they've been a major headache for us. This is based on our experience with new Ziply for home phone and 1G fiber. Ziply installed fiber in our area and we jumped at the opportunity to upgrade to fiber. We ordered 1G fiber internet service at $85 and home phone unlimited service at $28.95. (We still like having an old school landline for certain purposes.) We ported our home number from Astound to Ziply. Ziply did the installation on 4/21/26. It went well except the technician had to work through some issues to get our home phone service up and running. By the time he left, everything was working. Our home phone went out twice within the first month with no dial tone. One time support had us restart the equipment and that solved it. The second time they couldn't help us and recommended a tech come out. We wanted a reliable home phone service and a cheaper bill so we went to Ooma and initiated porting our home number to them instead. Ziply wouldn't release our home number so for about 3-4 weeks Ooma kept telling us the porting failed for a number of reasons (i.e., Ziply doesn't display the billing telephone number [BTN] on the online account so we couldn't provide a screenshot to verify the number, Ziply told them we didn't have active phone service with them despite us paying for it, and then Ziply wouldn't release the number to Ooma). Finally, after I kept coordinating between them, I called Ziply and submitted a request to release our number to Ooma. Next we got a text from Ziply notifying us that all of our services were being canceled effective 6/22/26 (the date the home phone was to be ported to Ooma). I called again and they said it was an error so they reversed the cancellation. Now that our home phone is with Ooma, Ziply won't cancel our phone service! They charged us for both home phone and fiber internet for the 6/21/26-7/21/26 bill. They told me the customer doesn't have to do anything as the home phone automatically cancels after the successful porting out. They said we had to pay for the phone service but could expect a refund on a future bill. They said that Ziply would cancel all of our services then contact us to select a standalone internet service. We'd gotten an offer from Xfinity to pay $60 for 1G fiber and he said we could take advantage of a discount through Ziply, too. It's been a week and we have yet to hear back on any of this - home phone is still showing active (and billable) and no call to discuss the internet. This has been so needlessly exhausting and frustrating! Xfinity had a limited time offer of $50 for the same internet so I wish we'd done that instead. I'm not sure that Ziply's fiber is worth all of this stress, effort, and cost. read more

I signed up for Ziply advertised free trial on. Despite the advertised terms, I was charged for the trial period. At the end of the month I was billed again with an amount approximately twice what I expected. I contacted customer service and was told the charges were a "misunderstanding" and received an apology. be aware, do not trust. read more

Installation delay after delay, is tall 2 month later with a sketchy job, service unreliable and disconnected frequently. Switch to a difference service and work completely fine read more

Sales person was a shark, no in person customer care, act of God to cancel service and they raise your rates at least once a year

My Ziply experience has been great... from the customer service to the techs (quick and to the point).I switched to Xfinity for a special deal and regretted it instantly (slow service, bad technical support, outages). Glad to be back with Ziply! read more

Every negative review is 100% true. Just got off the phone with some lady in another country saying "because we have no 'proof' the promotional price was given to you I cannot adjust your bill" Because the agent that was "assisting" me told me either blatant lies to get me off the phone or really didn't note the changes or to adjust back to the original monthly price. Long story short: "Yes sir we will honor your original promotional price, get that price locked in with autopay, and you'll have that price until you decide to cancel. BLATANTLY LYING TO ME. Months went by without the autopay and at the higher rate. PLUS THEY OF COURSE ADD LATE FEES. Price went from $80 flat to $105 (without any additional fees) Now I have months of unpaid monthly bills at their scammer adjusted $105 monthly rate. AND won't restore the WiFi UNTIL ALL OF THE BALANCE IS CLEARED!! F. THIS. COMPANY. read more

2 gentlemen can to my door selling Ziply fiber. It was Free for the first month to try, and since our internet isn't the best, we did. The technicians installing the router were great. 2 weeks into the trial I contacted the guy that gave us the free trial to let him know the service wasn't reliable due to my building or equipment, either way, I needed someone to pick up the router. He didn't answer the text. So my next text was "who do I contact to come get this." He replied, said he'd pick it up over a week ago (see in pictures). It's coming up pretty close to the month mark so they'd be able to charge. I imagine dragging his feet has to do with commission if they make a sale. I called Ziply and I've spoken to nice people "who made an appointment to get the equipment" but told me they are transferring me for service cancellation. I have been on hold for 33 minutes. Just come get your stuff please. Update- stayed on hold for another 20 in addition to the 33minutes, until I decided to hang up and call back. I was now informed the sales person lied, it wasn't a free trial, and they also weren't authorized to retrieve equipment. "My Bill" for my "free trial" was 50$. The woman on the phone previously, lied about a tech coming to get the equipment, they are also not authorized to do so. That's on a recorded line. I was now informed to send the equipment back with a label, UPS, while they were still going to charge $50 for service. By the end of the conversation, in which I told her that they are scammers. she decided not to charge me the 50$ but 1.94$ in what I assume is for taxes. WOW. Beware neighbors. Time is $. I have 1 day off a week. So shout out to Ziply for wasting hours of my life, lying multiple times, and "gifting" me such a little charge on my "free trial" that I tried to end 2 weeks in. You guys are super cool. read more

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The worst, worst, worst technology and communications company I have never dealt with in my entire life. I managed this account for my elderly father who is on limited senior income. Ziply serves us (multiple times) sudden jumps in pricing for no reason, sudden upgrades in my plan WITHOUT my permission or notice then the service reps say there's' nothing they can do about it. (I have ReadyOn program, which was one of the worst choices I made. Should have just gone with Comcast.) See screenshot of my billing history with them. 18 months the price JUMPS FROM $20 TO $40. I'm done, they lost me forever as a customer and they're on the black list. Can't wait to NOT recommend them to my friends and family! read more

Ziply Fiber - Horrible company. 18 months the price JUMPS FROM $20 TO $40. Changed the plan WITHOUT telling me or any form of communication. - Internet Service Providers Near Me

I am glad I came here to check. This year they came to put fiber optics I guess for the whole street even though most of us were not signing up. They ruined my front garden. Had to tell them to please be careful with the trees as they didnt care at all. After all this damage was done, they keep showing up trying to make me change. That my internet is slower, more costly... I know I have copper cables and you know what? my internet never goes down. When I have issues I can easily chat with someone, no wait on a phone. I am kinda done with them coming back when I already told them I want nothing to do with it now. I pointed at my no soliciting sign today and they said "I thought we were friends". So out of place. Now that I have read most of the reviews I am glad I sent them off for a third time. read more

They raise rates often. Then they promise lower rate Via phone to customer sevice then they keep charging the same rate I have called three or four times and told my rate was $50 Yet they keep charging $70!! read more

do not get ziply if dsl is the only option. this is like dial up at best, customer service is the worst. we've had dsl for 3 years now. started at $70 and just got a notification the price will increase AGAIN which would bring us to $120 a month. that's Comcast prices...and our dsl service has become increasingly worse. save your money. seriously. even if it's your only option out in the woods. not worth it, just cancelled our service. read more

Edit: I waited on the phone for an hour and a half for a supervisor and they are giving me a credit for the amount I was overcharged, so that is nice and appreciated, and makes me feel a little better again. I was really happy with my service with Ziply (since 2023) until today, when a technician informed me that I have a router on my account (which I've been paying $15 a month for over two years and was magically added 6 months after I initially started service) and when I called and spoke to customer service they let me know that essentially I should have known that I didn't have the equipment and they will not refund me the $465 owed to me because the terms state it or something. So, I guess because I trusted them not to charge me for equipment I don't have, it's my fault. Makes sense and seems to be a great way to make money for them! All this was revealed when I called to have phone service added. The first person I spoke to (Ashley? I couldn't understand her when she said her name) messed EVERYTHING up and told me multiple things that were untrue, requiring another call the same day to straighten out with another agent. Then, when the technician arrived today, I didn't have a phone number and he couldn't do the install. This is a low integrity company with truly incompetent customer service agents. I hate Xfinity and think they are the actual devil, but Ziply appears to be a right-hand demon based on my interactions today. read more

I'm calling out this company for its predatory internet practice that customer need to pay attention. This is my actual billing history over the past year, straight from my statements: * Started at $55/month * Increased to $75/month * "Discounted" back to $70/month * Increased again to $75/month without clear notice * Now received an email stating another $5/month increase coming February 2026 What's more concerning is this: The pre-discount price quietly jumped from $90 to $110. That means the real price is going up, while "discounts" are used to mask repeated increases. This isn't about inflation or service upgrades. This is a pattern of incremental price hikes, buried in billing language and temporary credits, counting on customers not tracking the changes. If you have Ziply, review your statements line by line. If you've noticed similar increases, speak up. Transparency matters. ZiplyFiber read more

One star is being kind. We have service but it is unstable tech showed up and showed better speed on a independent speed check site but still we have spots where the service is poor he could only show just under half the speed we pay for and he said that is good as they can do. First service call they didn't show so we are going to hunt for a new supplier that actually works for the entire home read more

I have been a customer of Ziply since they purchased Frontier, with Frontier over 20 yrs. I cannot believe the incompetence of the call center agents who are trained to respond with scripted messages and have no idea the territory or field needs this company is actually responsible for! They quote you a price and in a few months, it increases with no explanation and no way to get back your original agreement. As of recent, I have been waiting for a response for to have their service line on my property moved so I can excavate the ground for a building. My project has been on hold this whole time! What is the problem? Why can't this company do what they are regulated and responsible to do? I've already filed an FCC Complaint but I doubt it will go anywhere. read more

Ziply Fiber - Internet Service Providers Near Me

Genuinely horrible. Will never recommend. One router per address my ass. Don't think its that hard. Useless ISP.

The worst customer service, rigid policies. I cancelled my plan on May 2 and was charged for the whole month. They have stupid verbage like we don't pro-rate as we don't charge cancellation fee. Am so glad I finally switched to somewhere more competitive, customer driven and cooperative. read more

They ignore no soliciting signs and hang their sales materials on your front door. The local sales rep on the flyer is Jeremy Cross. Don't trust a company that chooses not to respect a simple request. read more

THISIS THE WORST CUSTOMER SERVICE TEAM EVER THE NAME LISTED BELOW IS THE MGR DO NOT USE ZIPLY YOU WILL BE SORRY On 2/12/26, despite my repeated requests for a copy of my bill and clarification of charges, I received no communication or billing statement from Ziply. My account was still expected to be paid in full without any documentation provided. 1) On 2/12/26, my bill was paid in full, even though I had repeatedly asked for my issue to be escalated before payment, and that escalation never occurred. 2) Despite paying my bill in full, I was never given or sent a single bill or any notification from Ziply before this date. My repeated requests for billing information prior to payment have been ignored. This lack of clarity and transparency made it extremely difficult for me to feel confident in the accuracy of the amount I was being asked to pay, causing significant stress and inconvenience. 3) I have asked how a phone can be in service for a year without a single payment and no notifications or bills ever being sent. I was informed that you do not disconnect phones unless they are grossly overdue. According to RCW 80.36.300, telecommunications companies are required to provide customers with clear and written disconnection policies and advance notice prior to suspension or termination of service. I request a detailed explanation and a written policy for this process, as well as an audit of my account status for that year, in accordance with the requirements outlined in RCW 80.36.300. After my inquiries, I specifically requested an outage report for my area so I would not be billed for periods without service. I was informed that I was not entitled to this information. However, as a customer, I am entitled to outage credits under FCC and Washington state rules, which require service providers to issue billing adjustments or credits for periods when service is unavailable due to outages. I formally request the relevant outage data and any applicable credits for the period during which I was without service, as required by these regulations. The rest of my demands are listed below. The only response is that, the day after the bill was paid in full, Ziply reactivated my account. and mailed me a bill for 2/13/26 - 3/13/26. However, as of this day, 3/9/26, I still do not have phone service. Billing for services not rendered is clearly outlined in the RCWs of the state of Washington. It appears that this is some type of funny game for you, Mr. Brian McNaughton, based on statements and references to your co-workers. You have put my family in danger for the last time. Regardless of the reason, the optics of the behaviour of Ziply is deplorable, and billing for services not rendered speaks volumes. read more

Started off good, but in the last few months service has been spotty. Mainly on my computer, which I need for work and meetings. I was told when I called CS I would need a new router. Since I've only had mine for a few years I thought it was interesting that's the solution and to pay more monthly charges. I've also heard this from colleagues. ​ read more

I have been attempting to convert my residential internet to business internet and it has been less than pleasant in terms of lack of communication and planning. Fortunately, I've had concerns about their service as a residential plan member so I procured a backup line while the transition was supposed to be happening. I may just stick with that. Apparently Ziply Fiber doens't need to new business customers, so if you are a business, you may want to pick from the many other providers that are interested in new customers. read more

Any other option is preferable. Customer service, billing, everything it terrible. Spend more anywhere else.

DON'T DO IT! I was $45 a month for my internet for years until I lost my home in a fire. NOW I am being charge $130 and I am 67 yrs old, I have called them asking why why why? And I will tell you, this is the crappiest internet EVER! I can't even watch a video without it stopping 50 times. It's the WORST company ever! Stay away read more

My only complaint is that sometimes it can be difficult to navigate the various customer service channels. I had a billing issue that causing frustration and wasting time. Fortunately I was able to find the right person and they took care of the issue promptly. My actual internet service with Ziply was pretty seamless and consistent- no complaints there! read more

I am extremely frustrated with my recent experience with Ziply Fiber and the way my account was handled. I contacted Ziply simply to ask what the price difference was between my current 2-gig plan and a 1-gig plan. During that call, the representative downgraded my service without my permission or approval. As a result, my bill unexpectedly increased from $95 to $110, which makes no sense given that the service was reduced. When I immediately told the representative to revert my account back to the original plan, I was told they "could not undo the change," even though I never authorized it in the first place. After a lengthy and frustrating argument, the only solution offered was a new price of $70, which I agreed to because I was left with no other option. Fast forward to the next billing cycle: my bill is now $95, not the agreed-upon $70. Ziply refuses to honor the quoted price despite the fact that they provide a written transcript confirming the details of the agreement. This experience reflects poorly on Ziply Fiber's billing practices, customer service, and internal controls. Unauthorized account changes, inconsistent pricing, and failure to honor documented agreements are unacceptable--especially from a company providing essential services. I expect Ziply Fiber to honor the agreed-upon pricing and correct this issue immediately. Until then, I cannot recommend Ziply Fiber to anyone. read more

Worst service ever. I switched to Ziply Fiber because Xfinity suddenly raised my bill, but I would rather pay more and have reliable internet ALL THE TIME. Ziply Fiber constantly has service issues, and it takes forever to get in contact with a technician. This is the second time they've replaced my modem due to ongoing problems, yet nothing ever gets fully resolved. There's always an issue. Save yourself the frustration and choose a different provider it's better than dealing with Ziply Fiber read more

If I could rate at a ZERO star, that would be more accurate! It took 9 calls over a month period to try to get someone out to repair two of our analog lines, and they still wouldn't call me back. I kept being told that a local manager and the construction team would call me, but I never got a call back. We finally decided to change our system all together and go to a digital system since we were getting NOWHERE with Ziply. I cannot believe the incompetancy of a company!!! read more

Customer service is horrible. Cancelled my service and would not start service until a week later!! No apologies or credit. Would not recommend anyone to use their service. read more

this is the worst service provider I have ever seen. I scheduled a installation and they provided me a time window. I waited there for 4h and then they told me they are not able to come. I called them multiple times in between and they even can not find the technicians. DO NOT EVEN CONSIDER THIS COMPANY. read more

DO NOT ORDER SERVICES FROM ZIPLEY! The DSL service is horrible. The internet connection will drop for 10 seconds to a minute for seemingly no reason. This happens several tine per week. It really sucks when I'm on a a Wi-Fi call. I recently experienced a complete service outage. I called them in the early AM to ask if there was an outage and was told there was not. The service was out all day so I called the next day and was told there was not an outage in my area, si I scheduled a service visit for the following morning. ( I postponed leaving on vacation for a day). The service person never showed up. I call again and was told there was not an outage in my area. the following day (now 3 days without service) I received a text message stating ""There is a service outage and if you have a service visit scheduled, the repair person may not show up...") I called and ask then to credit my bill for $10, the amount I spent for temporary Xfinity internet access). I was told I would receive a credit for at least that amount. I just received my invoice and there was no credit issued. read more

Worst customer service I've ever encountered. New installation appointment was canceled 3 times with no warning or reason as to why. Every time I called to find out what was going on I was transferred to multiple different departments that had no idea and couldn't help me. They never tried to make it right, just kept pushing my appointment dates back and back further, canceling, and repeating. I eventually went with another company and have service already. No hassle. Do yourself a favor and stay far away, unless you'd like to be berated by their "customer service" team. Good ol' Jason from new service was practically yelling at me. Not a cute look for a company. read more