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    Xfinity Store by Comcast

    2.0 (71 reviews)
    Open 11:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

    Xfinity Store by Comcast Photos

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    Mike N.

    TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is cracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted.

    Not the closest one to my home, but looks like the convenient one for me. Located in the corner of a shopping center on The Evergreen way. Visited this store earlier this week for a new internet connection. At least 7-8 customers ahead me. The lady who checked me in was complaining how short-staffed they are. The wait time was around 20 minutes. But I didn't have to wait for that long, I was helped by Jeff and his associate. Service was fast, he just looked up my address and ensured they have service there. Rest of the formalities were done online, quite easy and within 10 minutes I was out with the new device. Excellent service and super quick. Anyone not gonna love that? Kudos!

    Michael R.

    I am 100% satisfied with Xfinity's service and products. I currently use their internet and phone service and I am pleased by both. I recently went to the Xfinity store by Comcast in Everett to get my phone trouble shoot. I was helped by one of the service reps: Quinton Sanders and with his help and patience I was able to resolve my account issues, my phone and at the end the upgrade of my phone. I highly recommend using Quinton as your service rep if you happen to need help at the Xfinity Store by Comcast in Everett. Thank you Quinton for your help!

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    Always phenomenal service experiences from their staff. Xfinity sucks but they have great customer service.

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    Page 1 of 2

    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa.

    Mentioned in 2 reviews

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    T-Mobile

    T-Mobile

    (35 reviews)

    $$

    I will start by saying this if I could give Olesya a store manager 0 stars I would. How she treated…read moreus was uncalled for.. Seems like ither complains were amde against her as well so we are not the first once. Coming into the store for warranty exchange was a huge mistake. She questioned us and called us liers, at the end of the whole thing she cancelled our phone that was reciebed in their store for warranty exchange. Yes my husband was irrate on hiw she treated us and being without working phone for 4 days he walked pissed off at her as she cancelled the order and wouldn't do warranty exchange. Then i walked out of the store, and went back in few minutes to try talking to her nicely. Well it ended up being her telling me i am not welcome to the store and to get out. I called customer service and I made sure I had my phone on speaker when i went back in... They heard everything and how she was treating me and they agreed she was rude and then some. I filed complaint against her through tmobile customer service as well as through Assurant company. I come from working in customer service snd that is not how you treat your customers who have been with tmobile for almost 10 years now. This time this Russian or Ukrainian lady Olesya its not going to get away how she treated us, nor should she be working in customer service there was a younger guy with her as well. This happened couple days ago and I do not recommend this store to anyone please go to Tmobile experience store where they will treat you like a human. Worst customer service I ever received from a human in a long time. I would like for General manager to call me at 208.404.5200 for any questions, I will be contacting corporate and filing complaint as well. Just because she is store manager it doesn't mean she can treat people like she treated us.

    I was greeted immediately. The store was so full and my wait time was maybe 10 minutes. Henrry…read moreand Candace spent went above and beyond to upgrade my internet. Their knowledge was awesome. This is a great example of why I have kept T-mobile for 7 years. Thank you Henrry and Candace, it was a true joy to work with you

    Xfinity Store by Comcast - isps - Updated May 2026

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