I don't usually spend much time writing reviews, but felt it was important to do so here. Changing from my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes! read more

This started back in late January/early February when I had to move my 91 year old mom and dad from Puyallup to Seattle. The service in Puyallup was supposed to be turned off on Feb. 6., however, this did not occur (unbeknownst to me) until March. I went into the Everett store on Hwy 99 on March 6 and explained that I was moving my parents and that their account needed to be transferred up to Seattle. Seemed simple enough, right? In the process of getting the account transferred, I was informed that the Puyallup account had not been closed (as I was led to believe back in Feb.) and in actuality, we owed a month's worth of service from Feb. to March. Well, needless to say, I argued that I shouldn't have to pay for that month since the account was supposedly closed (nobody was even living at the Puyallup address since early February). After some haranguing, the floor representative summoned the manager to help. The manager took a look and informed me that the fees on the Puyallup account would be removed and that the current balance on the now closed account was $0.00. Lo and behold, a few weeks later, I receive another bill for their Puyallup account. The amount is for $310.79, the same amount that I was told by the store manager would be 'removed'. I returned to the same store on March 28 and stood in line for an hour (as usual) and was finally called back by someone named Deanna. After a few minutes of feverish typing, she indeed confirmed that the Puyallup account was closed and that the amount owed on that account was $0.00. Ok, great I thought. I'm finally done having to go into Xfinity to deal with this. WRONG!! 3 days ago, I receive yet another bill stating that I still owed the $310.79 on the Puyallup account. Not only that, but the have also tacked on another $270.00 for late equipment return fees. Now I am really furious. The amount owed has now jumped from $0.00 to almost $600.00! This time I get 'signed in' and am assigned to a "Ricky". To Ricky's credit, he is coming in 'cold' on this and so after several minutes of trying to understand what is going on (and due to the lack of 'notes' in the computer from the other people that had worked on this earlier), he was willing to remove the 'late equipment return fee'. However, he could not understand why the $310.79 had been removed by the store manager weeks before and then confirmed by another store employee weeks later. Much discussion ensued with the assistant manager and then actual store 'manager' on duty that day (not the store manager that had waived the charges weeks before though). in the end the store manager explained that I had been given 'wrong' information by the other store manager/representatives and that we still owed $99.00 (yet another new amount). In the end, I just ended up paying the $99.00, having been worn down by the poor communication and just plain incompetence of this store's policies and their conduct. I was left wondering if it is more or less like this at all of the Comcast/Xfinity outlets...are they purposely like this so that people just give up and pay..or...that the store experience is so painful that they turn to resolving issues over the phone (which is even worse than the store IMO because of the poor communication skills/non-english speaking representatives manning the phones). A word to the wise: Avoid the Xfinity outlet at 7725 Evergreen Way at all costs unless you enjoy getting misleading resolutions less than competent employees and glacially slow wait times for something that should only take a few minutes to work out. read more

TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is cracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted. read more

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Best experience I've ever had, had an issue a while back using a hot spot service that failed and didn't work after paying 10 bucks and it stopped working on me couple days later. I couldn't get a refund or service back up so I vowed to never use Xfinity ever. Then one day my roommate got xfinity then said he was paying like 30 dollars for a gig of internet but wouldn't share it. So I decided to cut my price of paying 70 for barely 10 megabytes with Xfinity. I bought into their plan and got hella benefits and promotions for being military. They made the set up super easy. So simple and way easier than at&t, only complaint was the wait time to get the service but well worth, I set it all up on my own just pressed a few buttons and scanned some bae codes and the system pretty much handled everything. They also included a streaming service bundle for so many apps. Highly recommend. read more

As a customer for well over 10 years, I cut the association and couldn't be happier. With Ziply fiber and Hulu which comes with other stuff, I'm saving well over $100 a month. Xfinity is overpriced clearly. read more

Left behind Comcast for Ziply Fiber 12 years ago and haven't looked back. Excellent reliability and super fast speeds. Use this link to sign-up for a new Ziply Fiber account and get $50!! https://refer.ziplyfiber.com/yu2nVn read more

Value for the dollar is 2 out of 10. Previous service was Frontier (Ziply) which was about the same value but was hamstrung by not being fiber as the name now implies. I signed up for Xfinity and asked for two things: to keep my cost to below $100 and Seattle Mariners games. So okay, they didn't hit the target on the money but did come close and there was Root Sports. Want to guess what happened once they had their hooks into me? Uh huh. First they raised my monthly fee. Then they removed Root Sports ("new contract") and when I asked for that channel, Xfinity told me that to get that ONE channel, they would "need" to place my service on the next "tier" and add another few hundred channels to clutter up my channel list with GARBAGE just so that I could watch my beloved Mariners. The new bottom line? $192 per month! So much for service promises! I need a professional cable cutter to help me have curated selection that I want WITHOUT the GARBAGE I do NOT WANT. It takes me literally minutes to channel surf these days. Paying more for more garbage has always been Comcast's goal. Dazzle 'em with footwork but make 'em pay through the nose! read more

I don't know what going on in this store but they are so slow and don't seem to be super interested in helping folks. Just walk in tell them what you need and then sit and wait and wait and wait... read more

I went in to upgrade my iPhone. There was an issue with the account. Theresa put in a ticket to get it corrected. And told me she would reach out once it was correct so I could purchase my new phone. Theresa reacted today and told me everything was fixed and I can upgrade my phone. She was so helpful and took the time to explain/listen. I would recommend seeing Theresa she's the best. 10/10! read more

Always phenomenal service experiences from their staff. Xfinity sucks but they have great customer service.

Comcast/xfinity is THE WORST business I've ever had to work with. They called me and talked me into their mobile service, leaving Boost who has great customer service. They sold me a phone for $75, that now I see on Boost mobile for $45. After about3 attempts to activate dealing with an inept AI system I finally managed to get a live human being who told me to call Boost and get a ticket number that would cancel my Boost service. Then I was to call back on the same ineffective customer service line and go thru the same nightmare to talk to an xfinity rep so that they could activate my phone. I opted to not do business with xfinity/comcast. After another 2 hours of my valuable, I drove 17 miles to the Lake Steven's store. What a waste that was. The made no effort, they helped me NOT AT ALL and told me to drive another 20 miles to the corporate store. I'd rather spend my time beating myself with a hammer and writing as many reviews as possible. I just got ripped off for $75 and I'm pissed. I don't know what to do to get my money back but I'm going to bitch every minute of the way. DONT BUY XFINITY. THEY LIE CHEAT AND STEAL!! read more

This review is for the Lake Stevens location but since they don't seem to have a page yet (shocker) I'll leave the review here. I have never had such bad customer service in my existence. As of recently after my internet bill was $0, I apparently owe over $200 to keep service as of June 11th. Nobody can seem to answer why that is. My internet cost with an electronic payment is $55 a/mo. How does my account go from paid to over $200?! On top of that, I qualified for the ACP Program for $30 off my bill every month and because of that they disabled my Xfinity Flex without knowledge. Xfinity cannot answer my question as to why individuals who receive help on their bill, do not get the same promotion for the free Flex service as other customers. Discrimination much? They ask if they are allowed to call you by your legal first name but can't help people in need? LMAO. My advice... same yourself some frustration and money and go elsewhere. The customer service department is awful, plus the Lake Stevens location was ZERO help. The employee wouldn't even make eye contact with me. He then stated I was better off calling their customer service department (which nobody speaks clear English or is helpful in anyway) which I told this guy and he basically shrugged and said have a nice day. Like WTF are you even here for? Oh and then as always they try to sell you a phone read more

Return equipment to this place and shopped here for mobile services. Assossiates know what they are talking about. They are a good to service provider for home internet and their mobile services line is also growing. High value, and reasonable prices for internet and mobile services. read more

Not the closest one to my home, but looks like the convenient one for me. Located in the corner of a shopping center on The Evergreen way. Visited this store earlier this week for a new internet connection. At least 7-8 customers ahead me. The lady who checked me in was complaining how short-staffed they are. The wait time was around 20 minutes. But I didn't have to wait for that long, I was helped by Jeff and his associate. Service was fast, he just looked up my address and ensured they have service there. Rest of the formalities were done online, quite easy and within 10 minutes I was out with the new device. Excellent service and super quick. Anyone not gonna love that? Kudos! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Everett, Washington

We stand here waiting for a simple issue, picking up one small box, to add to an existing system. We are watching two people, a man and woman, standing at the check in desk. We are watching 4 people actually working, and one maid/manager refusing to talk to anyone and cleaning phone and device screens. Maybe if they actually put their 'extras' to work, they could be 40% more productive????? Heck, they are all about technology but cant possibly get an automated check in system???? The local $5 barber shop can handle a paper check in system!! And while we still wait, two more employees are now standing at the 'check in' desk doing absolutely nothing except chatting. To think, they could be 60% more productive....... What a huge waste of my time. Can't wait to get back to Direct! read more

They lost my tv box or didn't report it with Xfinity that I returned it. I was charged monthly for this box from the company. Although service was a bit quick and friendly, I expected more read more

I don't know about other customers but I was just here today and was given a five star service by an awesome center rep named Tully. I wouldn't say that I am a difficult customer but because I am not exactly a "techy" kind of person (hey, a lot of seniors aren't), I was extremely frustrated at how my new Apple Watch didn't seem to pair properly with my iPhone. This guy spent the next 2 hours doing it for me (probably missing his lunch break). Suffice it to say, my blood pressure was way lower when I left there than when I went in. I was actually on the brink of flinging the watch on the ground and crushing it with my heel but I saw how he diligently worked on it going back and forth with the Apple people on the phone until the problem was resolved. Thank you, Tully! read more

This review is for the Lake Stevens store for early Jan. 2024. If I could give it a rating lower than 1, I would. The service provided by the store manager was the worst service i have ever received in a brick/mortor store. After filling out the paperwork for service, he told me he would not start service until he heard from me, since i was new to the area and not yet ready for service to start. Well, he started service the next day. Two weeks later I received a bill from Xfinity. I took the bill into the store to confront the manager, but he was not in. Another employee told me she would credit my account for the amount billed. A week later i went back in to the store to inquire why there was no credit. That same employee told me they can't offer credit from their store. I was so upset I decided to leave the equipment I received previously in the store. I went up to a third employee and asked her if I could leave my equipment with her. She said, "Just leave it anywhere." I said, "Why would I leave it anywhere? Someone could just walk out with it." I left my bag with the equipment next to her feet. The next day, I called Xfinity's national phone number to complain. They wiped out all charges and closed out that account. I found the Lake Stevens branch of Xfinity to be deceiptful, dishonest, and full of liars. STAY AWAY FROM THIS STORE!!! read more

I would think that a company as large as Exfinity could afford to have a system where you could book appointments online. I also think that having to go through the BS of your automated phone system And having to spend two hours with some techie trying to solve your problem on the phone call neither you or they know what's really going on, but a person after asking 15 times to get a technician out to your house wouldn't be so damn hard.. read more

Horrible customer service I've been waiting here for 40 Minutes and going They have no urgency. They walk slow when they are don with a customer they go in the back. Couple minutes later they come out and walk slowly to see who they have waiting next. There are 2 terminals open and 7 people ahead of me. If you have a schedule to attend don't come here If you call you will have to give a foreigner from and outside the United States your personal information. How does this company stay in business. Monopoly on cable I suppose. read more

I am 100% satisfied with Xfinity's service and products. I currently use their internet and phone service and I am pleased by both. I recently went to the Xfinity store by Comcast in Everett to get my phone trouble shoot. I was helped by one of the service reps: Quinton Sanders and with his help and patience I was able to resolve my account issues, my phone and at the end the upgrade of my phone. I highly recommend using Quinton as your service rep if you happen to need help at the Xfinity Store by Comcast in Everett. Thank you Quinton for your help! read more

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This is October 16, 2023. In July, my 76 year old mom went in to the Lake Stevens location and took advantage of a promo with Xfinity Mobile for $600 off a new iphone 14. She got her new phone, gave her old phone to them, and has been using the new phone ever since. However, on her first bill, it showed she was paying full price for the iphone AND her iphone SE was still showing on the account. She went back to the store 3 times, to the Everett corporate once, and made countless calls and been 'escalated' to every tier imaginable, with everyone saying they cannot help her and override for the promo. Or locate the phone because they never gave her tracking or anything. She can't get her phone back to even leave company because she can't afford to pay off the phone. Today a manager ("Manuel"), after 45 minutes on the phone and multiple transfers, finally admitted to her it was likely they stole her old phone and she should never give them the old phone, she should self return it. What a disgraceful experience for a 76 year old woman. I do NOT recommend this location. Or Xfinity at this point, to be honest. read more

We needed to make changes on our plan so we had to pick up a new modem for faster internet along with new remotes for our cable boxes from the store. The person I spoke with on the phone didn't mention anything about appointment options so good thing I had to go to their website for the address. As I navigated their website, the appointment window popped up so I made an appointment. Good thing I did because the store was busy that weekend with a wait. I simply went up to the counter and informed them of my appointment and they took care of me right away. We were in and out of the store with a modem and 5 remotes within 15 minutes. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Everett, Washington

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Update! The problem took a little while to fix. Keith was off so Ian ended up helping us out today and yesterday. He was just a great as Keith! He was such a great advocate for us while trying to get us help over the phone. He was great!! read more

If I could, I would give zero stars. It has been since 9/21/2023 that this saga has been going on. We went to the store to start land line phone service via xfinity. They would not give us the equip. until they ported over the phone number. Fine. That was supposed to take 3-5 days. After (Not kidding or exaggerating here. I took careful notes with names and dates of whom we were talking via phone) 6 phone calls (one lasting 3 hours, at which point i was swearing, i must admit. they transferred us 5 times!!) and still no land line phone service we are left believing that xfinity is NOT NOT NOT the landline service for any sane person. We will wait for the landline to finally become active (another 3 days after having been told it would take about 24 hours) we will very likely switch to another service. This is just unbelieveable. Poor training? Poor service? Employees who have no supervision? If there are truly recordings of the entire saga then surely someone at xfinity should be losing their jobs. Just a horrible way to treat customers. read more

Another great experience. I made an appointment online and was helped by Ellie setting up new Xfinity mobile service for three phone lines. She was very knowledgeable and efficient despite the fact they were short-staffed. The whole process only took 45 minutes. To address all of the negative reviews I have a few simple tips: 1. Make an appointment either online or directly with one of the people working at the store 2. Bring a bill from your current mobile carrier that has the account number on it. 3. Know what the pin number is for your mobile carrier. 4.Remember that the representative you are working with is a human being and is not directly responsible for whatever issue it is that you are having! read more

Every Month I randomly loose service for over a Year Now and it takes me several hours of restarting my CRAP COMCAST ROUTER to get service back, I SPEND ETERNITIES on the Phone with No results ABSOLUTE CRAP. read more

Terrible customer service can at least hire people on their phone to speak English I couldn't understand anything this woman was trying to say to me read more

They voluntarily disabled internet service for a scheduled maintenance period that was supposed to last for 9 hours. I'm currently in my fourth day of no internet access, and as I work remotely that has been an unexpected absence from work. Comcast tries their absolute hardest to prevent you from reaching an actual human being when you seek support, and if you do manage to get ahold of someone they won't offer you the slightest bit of help. read more

Can you imagine, you let a internet tech into your house to fix your internet and they go through your personal things . My husband and I had our WHOLE life saving stolen from an xfinity tech . I am BEYOND angry. WATCH WHOS IN YOUR HOUSE. I had one two techs in my house ONE OF WHICH THEY HAVE NO IDEA WHO HE IS ?! Y'all watch your kids and your safe !???? read more

We have had issues getting our equipment ordered and not receiving it. We started this process in October. We purchased a camera and ordered a service for a Electrician and we keep getting a Technician!! So we have been put off over 4 times now and been charged for a install never happened. We need our Cameras upgrade and our monitor keeps going out. But still paying for service!!Trying to get through and get credit on account has been impossible. We are thinking AT&T might be the New. read more

Xfinity provides great internet and TV. On a day like today I was speaking to an Xfinity Rep and was told that I can pay the same amount I am currently paying for just internet. The rep stated that I would just walk into a store and pick up my equipment and be gone. I walked into this Xfinity store in Everett and I see 12 people in front of me. I stated to the front desk gentleman that I was just here to pick up a box that the order had already been placed for. The gentleman signed me in and took my name. Did not mention the wait time. The person behind me arrived as I was sitting down and was quoted a 45 minute wait. This is absolutely ridiculous. The manager is in the back of the store not helping with the line. People are visible and verbally expressing there frustration and the sales people, instead of focusing on the customers are instead focused on up-selling phones and internet packages. Currently I am witnessing a sales gentleman with card tattoos on his neck brown hair and glasses trying to sell a woman on a phone that she doesn't need. This process has been going for the last hour. read more

Slooooooooow. I've been here for 30 minutes and am still waiting to talk to someone. All I needed was to pick up a modem/router. I shouldn't have to wait this long for a simple pickup. Avoid this location if you value your time... read more

Hated that my bill kept changing so against my better judgement I signed a contract. Was assured the price would NOT change for the length of the contract. WRONG.. It has increased $10.00 in less than a year. When I call to find out why ,its always. Taxes have gone up. So what? Raise my rates at the end of my contract not whenever you feel like it. Last person I talked to was not only rude( it must be a job qualification) but I'd not know how to not interrupt when I was talking. I asked for a supervisor and was told ok but she had to put me on hold for over 15 mins! Was so frustrated I just said no thanks and hung up. I get more help from a brick wall than from Xfinity customer service read more

Really satisfied with the overall customer service I experienced with this XFINITY store location. Upon arriving, we checked in. Waited about 5 minutes and was greeted by Austin. As a new customer, he was able to provide options and as well as exceptional service. If I had any questions regarding anything, I was able to email him and he got back to me very quickly. I signed up for cable, internet, and home security. Installation was scheduled for today and I was expecting them to come in between 8-10am. Was very surprised and pleased that they came right at 8. The guys that came in were very professional and very thorough with their work. The guys who did the cable and internet even gave us a little quick tutorial on how to use the X1. And the guys who did the home security did a run through on how to work the security system as far as arming, disarming, etc. Very impressed and happy with overall service! Keep up the good work! :) read more

They extended their "smart resume" to force customers to watch commercials! When confronted, customer service acts like they have no idea what you're talking about. Google infinity smart resume problems though and you will see tons of complaints! read more

Extremely poor customer service and very long wait times! The so called customer service reps are just as bad as used car salesmen. Yes, that includes you Bruno! Also why would anyone with any common sense would ever want xfinity as their cell phone provider when they can't even get their TV and Internet service running correctly? The so called WiFi hotspots they advertise is a crime in its self! They charge customers to rent their routers/modems and then Peggy back of their paying customers without permission and turn their router into a WiFi hotspot! They don't tell you this cause they hope your stupid and don't know! You have to go to a certain site and turn it off yourself! Xfinity if you want my router that I pay rent for and electricity for to be a WiFi hotspot then you should pay me! Stop stealing Electricity from your customers to run your so called free WiFi Hotspots! read more

This place is awful!! No consideration for people's time; and they don't like it when you say something.. I came here 3 days in a row to pick up the equipment that I just rented. First time 1 hour waiting, I had to go without getting my equipment, 2nd time 2 hours waiting I left cuz they couldn't see me; today I came as soon as they opened.., waiting for 15 min already:-/...this placed is always packed and only 2 people working... read more

I hate Comcast. Unfortunately, it's what I've had most my life because it's the only thing available to me most the time. When I've been lucky enough to be able to get out of the clutches of Comcast, I've used centurylink or frontier and they have been absolute gems! Never had an issue with either of those providers. Yet somehow, I'm calling Comcast all the fucking time trying to make thing just work! Not even the speed... even though that's an issue too. AND they've been charging me for two years for a device that has never been on my account. AND tell me the only way they can get that reversed is for the actual owner to bring it in.. to turn in and get a different modem. ‍ I can't do that and have no control over it. So they continue charging me for something I have no control over and never have and never will. Over the past two years, I've had too many people tell me it'll be resolved and I will get a refund. For two years... that hasn't happened. So I just keep getting charged for something I DONT HAVE! And I can't choose a different provider. Also, why in the f*** would this person bring in their modem, which they have been paying for as well as myself, to get another modem?! (That's also been confirmed! They pay for it and so do I!!!!) Comcast/xfinity is bull shit. A scam. Hiding behind a carefully planned monopoly scam. Can I give them a negative 500? read more

This is the worst store. Their customer service skills are terrible. It's a 45 minute wait just for my account number. They are rude when you try to say that seems unreasonable. They get their money so they do not care. Worse place ever. If Comcast wasn't my only option I would not give this company any more money. read more