Six weeks ago we bought 3 new appliances from Bry's in Marysville, WA. We've done business with Bry's over the last few year and haven't had any major issues, the only thing being they told my wife a washer we bought would use liquid fabric softener and when delivered it would not. We recently bought a new refrigerator, dishwasher, and range. They asked if my wife wanted the floor model on the range, she stated she did not want a floor model, she wanted it new in the box.The 3 items totaled about 7K, we did pretty much buy the best of each.
On delivery day we noticed damages to the fridge. One side has scratches, the other side had dents, and one of the doors on the front was dented. We were dismayed to learn they had sent a floor model because they did not have any new in a box. They offered us $100 off per the manufacture's discount for damages. We were not happy with this and felt it was a slap in the face. Bry's was not going to take any ownership for any damages, nor were they willing to discount a floor model with damage to it. She said she wanted a new unit. They ordered a new fridge and we waited for delivery. In the meantime we discovered the new dishwasher had a loose door and would not latch closed properly. They arranged to deliver and install a new one. In the meantime a new fridge arrived at the store and was turned away for damages. They said they ordered three more. We were getting worn thin by this and asked they pick up their fridge, we would buy elsewhere. The new dishwasher was delivered, but a day after installation we noticed it was not installed properly. The technician was sent back out and corrected the installation.
During all of this we also had the new range delivered. We didn't use the over for a week, but as soon as we did it faulted out and gave an error message. A tech was sent out and identified the problem and ordered new parts which were out by 10 days. So we would not have to wait Bry's instructed one of their techs to remove the board from the floor model and put it on our until the new boards arrived so we would have a working unit. He brought the new panel and put it on and it did not work. It was then we asked them to take their range away, we would buy something elsewhere. They refused and said we would have to wait for the factory tech to do his thing. So we waited until last Friday. The tech arrived and put the 3 boards on that he identified as the problem. The range still refused to work. So he thought maybe it was something else instead. He now has another item ordered to try.
In the meantime, we have had a brand new range we paid over $2300 for that has never worked for a period of over 6 weeks and no one will remove it so we can go buy another. My wife was in tears as she called Frigidaire to get help and no one would help her. She decided to drive to Bry's to talk to Chad the owner. I had been up north and was driving down and decided to meet her at bry's. Five minutes before arriving I talked to her on the phone and she said Chad had walked outside and totally ignored her.
When I arrived I found Chad outside and told him he needed to come inside to talk to us. He refused. I said, "Of course not. You don't want me inside complaining in front of any potential customers you have. We came in here 6 weeks ago and spent over $2300 on a range that has never worked properly since day one and you won't take care of us. We have been your customers for years and you would throw it all away on a range that has never worked. You should take it out of my house and give us what we paid for. You should put this range in your own shop and let the manufacturer fix it. We need a working range and you don't care." During my rant he was busy trying to shut me up. his words...shut up. I refused to not be heard. He pulled his phone out and threatened to call the police if I would not shut up. I goaded him into it until he finally did call. I told him that I thought it would go great in a small claims lawsuit I planned to file.
So the police did come, of course I was not arrested. Yet the range still does not work and Bry's still doesn't care. read more