I usually have bad experiences with providers assigned through home warranty insurance, but Pacific Home Appliance provided exceptional service. The communication was great and they responded promptly. Joe had to order parts for my fridge following the initial diagnosis and returned within a reasonable time to complete the repair. Joe is outstanding and incredibly personable--he explained the issues in great detail and gave helpful tips on how to maintain the fridge. I highly recommend Pacific Home Appliance and Joe to anyone in need of appliance repair. read more

Very unresponsive to calls. My home warranty contracted them out and I've left several messages to schedule my install and have had no response. read more

We have had an unworking oven since June 25. Finally, we were told that the technician was coming today at noon. Well, my wife missed a doctor's appointment waiting and he never showed up. The warranty company, American Home Shield, is absolutely no help. When I call them, they tell me that there is no open service request. Their customer service is also very difficult as the agents barely speak English. When I get an agent, they say, "Oh yes, you have a problem with your oven." No kidding. I really don't know where to go or what to do. This is the biggest service problem I have ever had. American Home Shield doesn't seem to care. read more

Pacific Home Appliance was assigned by our home warranty provider to repair our dishwasher. We had a very good experience: Joe (I believe that's the name, he mentioned he's the owner) came by to first check out the problem, he very quickly gave us a diagnosis and said that they will reach back when they receive the parts that need replacement. The motor that isn't working is for the upper deck of our dishwasher, but Joe went ahead and replaced the lower one as well because he said that's what usually would happen soon. Since our lower deck motor is still working, he left it with us and showed us how to install, so that next time we can attempt ourselves. He answered all our questions and was very friendly. read more

Horrible customer service, they came out to my parents home in January and did a repair on my double ovens, the technician while doing the install of the replacement part caused an electrical short in the unit. It is now April and I am still waiting on them to finish the repair. They have called to follow up and get a different reason why it cannot be done every time from the part was sent to the wrong place to they're now waiting on it to get delivered again. They have been unable to use their new ovens since JANUARY! VERY UNHAPPY CUSTOMERS, So sad to look at a newly remodeled kitchen and be unable to use one of the key components. (COVID-19 has nothing to do with the delay in this repair it happened before the virus came about) read more

Poor communication! Woman who answers the phone with her kids in the background very unprofessional and completely dishonest. Was told different excuse each phone call. Never resolved the issue. Terrible! Would give zero stars if I could. read more

Frankly, I was surprised to see the negative reviews some people have posted about Pacific Home Appliance. Joe came to our home in Port Townsend, did a thorough job and answered all our questions. He got the job done quickly, was patient with us when explaining things, and provided advice that should help us make some good decisions as we go forward. Couldn't be happier with the service. read more

Where do I start? I have now used this business for countless reasons - repair, used appliances, replacement parts, even brand new items. I have called for repairs on my home appliances and a rental property I own. Both times, the owner was out to service my fridge and dishwasher within a few days of the initial call. Absolutely NO upsell on getting me to buy anything, he gave his honest opinion on the condition of my appliances. Honesty like that makes me loyal. So of course, I have bought from them too. My mother moved in to a older home with no fridge. We had a tight budget to make something work, and not a lot of time. Joe (the owner) happened to be at the store when we were looking, and again, did not try and upsell us. I feel as thought he was very honest about the different functions and brands of the product he had available. I will use Pacific Home again and again, cant recommend them enough! read more

Joe from Pacific Home Appliance moved heaven and earth so that I could have my dream double convection oven installed in time for Thanksgiving! I just moved into a new home and wanted to upgrade from the 27" single wall oven the condo came with to a 27" double oven. While it is easy to find 30" double ovens second hand, 27" ovens are much harder to come by. After searching all over town for the oven I wanted, I called Joe just a few days before Thanksgiving. He was able to locate a beautiful 27" Dacor double oven with convection in plenty of time for me to prepare dinner for 10 on Thanksgiving. He and George came over Tuesday evening in a raging storm and did a beautiful job installing it. I am so pleased with my oven and with this company. The price of both the oven and the installation was great. If you are looking for a used appliance call Joe! read more

I will do all my appliance shopping with PHA from here on out. They are friendly, professional, and very well priced. All of my many dealings with them have been a great success. It all started with a used refridgerator for my adult beverages and moved on to new products and even on to appliances for my in-laws. They have taken care of all my needs and recommend any one shopping for appliances to start with Pacific Home Appliance. read more

Excellent service, very good technician, he fixed our LG washer, good company. He knows his job, and their receptionist was very kind, very professional. I'll recommend this company to everybody. read more

This was my first time having Pacific Home Appliance. I read all the 5 star reviews and I am very happy to say I found them to be true. Joe is FANTASTIC! He diagnosed every problem I had called on quickly and thoroughly and even pointed out a dangerous safety hazard on the washer I wasn't aware of so I especially thank him for finding that. I will definitely be asking him in the future, to service my appliances as well as the rental properties I manage Its a good feeling when you find an honest technician who knows his business and Joe certainly does. I highly recommend his company. read more

This time the family needed a new washer and dryer. Joe went out of his way to find a pair (we needed them ASAP as could not do laundry at home!) They were delivered and hooked up and working and thank you! Skip the bog box stores and see Joe at Pacific Home Appliance read more

I'm sure they are great if you can actually get them to come out, but they've had a service contract to come fix my dryer for almost a week. No phone call to schedule a visit. No contact at all. I called them but their voicemail is always full. No way to contact them and they don't seem all that interested in having more business. read more

I contacted Pacific Home Appliance to repair my newer oven and freezer ice dispenser. After sending mutliple picture per Joe's request, he told me my oven would probably cost between $400-$600, which was fine. He then told me he couldn't help me with my freezer because it is Samsung brand???? He aske me to take another picture of my oven, which I did, but he never responded. Initially, I thought he might be busy, and it was not an emergency, so I waited patiently. He NEVER responded by text or phone. I am very disappointed. I am a resident of Marysville and was trying to support a local business. It's been almost 2 months (it wasn't an emergent issue). I'll be contacting Sears tomorrow. read more

I've used these guys several times now in my personal and investment properties. They show up on time, their clean and professional and trustworthy. Recently I thought my dryer needed a new motor, Joe came out to replace it for me and discovered it was a different much less expensive to fix problem. He was upfront and honest about it and I couldn't be more happy with the service. I'll continue to use them and refer people to them. read more

I had a problem with my fridge and Joe came out the same day and fixed it. Reasonable prices, professional, fast, honest, and great quality service. Highly recommended. read more

This place would probably be a nice little business to buy from, if they had what I was looking for. The manager there said they usually sell out of top-freezer fridges pretty quick, so call in ahead of time. They have maybe 1-2 appliances in each price range, so the selection is not huge, but if you can find it here, it would be cheaper. Ended up leaving with a business card only, but I will return when I need a range. read more

Fraud Alert!!! Three months of waiting for return calls. I've left many messages, as well as my home warranty company has left many messages to this bogus company and not a single returned call. This company's failure to simply return a phone call has left me without the use of my appliance. Their inability to provide the most basic customer service delays the home warranty company from replacing my appliance and closing this service record. It has now been a quarter of a year chasing the shadow of Pacific Home Appliance. Save yourself from imminent frustration!!! This company is a FRAUD!!!! Next stop Better Business Bureau. FRAUD ALERT!!! read more

Called them because our freezer was not working properly. Gentleman on the phone was very courteous, got information relevant to the problem and set my appointment. They showed up on time, professional and I felt totally comfortable with them in my home. They showed concern about not making a mess, fixed the problem, put everything back and were done. I truly appreciate great service. I believe in buying local and try to support family owned and operated companies, this was a win win. Thank you so much! read more

Update, I was contacted by the owner asking me about my experience at this shop. I'm very surprised to see his kindness and willingness to improve. Great job!!! read more

I can not say enough good things about Pacific Home Appliance and Joe the owner! I just recently bought our first house and of coarse the dryer stopped working. I called him because of previous reviews on Yelp and he was awesome! Fixed my dryer on the spot and answered all my questions that I had about it and dryer maintenance. I will defiantly be calling him for any of my appliance needs and highly recommend him to my family and friends :-) read more

I've never been more impressed with a company as I am with Pacific Home Appliance.. We were in need of a new dishwasher and opted to purchase a refurbished one until we found exactly what we wanted. When Joe came to deliver and install the one we purchased he discovered that the model we currently had was of much better quality and simply needed a new motor. He was very honest and up front in letting me know this. We arranged to have him replace the motor. Their prices were extremely fair and their professionalism was far beyond what I was expecting. They have certainly earned themselves a loyal customer. Thank you Joe and Pacific Home Appliance. read more

I see great comments about this place and its important for me to choose a local outfit.... But the problem I have is I have attempted to contact them several times and leave messages and actually talked to a rep 1 time and left the details and have not gotten a response. Its not good business to actually talk with someone and they say they will get right back and then not and when you try to contact and leave messages it goes no where.. Maybe its a fluke and I am open to just getting the work done on time and on budget. read more

Joe is AMAZING! I called on New Year's Eve and purchased a washer and dryer. He delivered, installed and took away then old appliances. He is reasonable, honest and sells quality. So much so, I called last week because our dishwasher died. He brought one out the next day, but when he got here he told me that mine just needed a small repair. He fixed it and saved me a lot of $$. Thank you for the wonderful customer service. You have a loyal customer for life and I will refer you every chance I get! read more

I called on a Saturday because my washer was flooding and the manufacturer was not helping me at all. The gentleman that answered when I called Pacific Home Appliance was able to easily walk me through how to fix the issue on the phone. No charge, just excellent service. This is clearly a good company, focused on helping people first and foremost. 5 stars from me says a lot! Well done. read more

I recently moved and now reside in CA, we were in the process of moving FROM Marysville to California due to work when we needed a fridge for when we were renting our home. My review is base on the business in Marysville, Wa Off of state street. Just wanted to clarify so no confusion is made. Just stating the facts. Wish I would have taken pictures since the owner keeps claiming that it would have never happened, just wanted to make that clear. Hopefully they will make changes. read more

Awesome customer service skills! Very realiable and straight forward! I am definitely a loyal customer for life! Joe has been very understanding and extremely helpful! read more

I had the pleasure of meeting Joe Dickerson today. He easily diagnosed and rectified a drainage issue on our refrigerator. Along the way I found him to be both personable and knowledgeable. We had another fella in here a couple of weeks ago who looked at our fridge for 5 minutes and explained that he would have to come back later to remedy our situation. That guy walked out and never was heard from again. This wasn't the case with Joe, he not only got us up and running in a timely fashion, he also showed us how we could deal with the situation ourselves in the future. As a homeowner I have opportunity to interact with technicians and repairmen of all ilk and Joe stands head and shoulders above the rest. The thing that struck me most of all was that he seemed both genuine and trustworthy. He's he kind of guy who obviously realizes that every exchange along the way is a reflection on him as a business owner and, more importantly, as a human being. I would call these guys again in a heartbeat. Thanks Joe. read more

The serviceman was out the next day after calling. He knew what the problem was by just asking a question and fixed it very quickly. A baby sock was stuck in the washer drain pump. read more

Joe is awesome! We just bought a house and needed a refrigerator, washer and dryer. He made sure that we had everything we needed, that it was all in good working order, and was always responsive. Joe came highly recommended from multiple friends, and my sister, so we knew we'd be happy before even calling him. Thank you Joe, you are the best!! read more

Joe is the best! Diagnosed my problem immediately and told me what needed to be done in order to save me a lot of cash! I will be going to Joe for any future appliance needs!! read more

Thanks for the great service! Our oven was broken and they came out and took a look. Needed a whole new electronic board. After ordering it up, they were out a few days later with a quick fix. We now have an oven to bake again! yay! read more

DO NOT USE THEIR SERVICES. These guys are frauds. I have a rental unit and asked them to check why my tenant wasn't able to run the dish washer. They told me my dish washer needed a new control panel and it would cost $450. They had already billed me $100. I then went to check on it myself and found that the machine had locked and only needed to be reset. You may deal with Joe or Anthony. Do not trust these guys. read more

We were having problems with the ice maker on our refrigerator on Saturday. I called on Saturday evening and set up an appointment for Monday morning. Joe showed up as arranged. He was able to find the problem right away and promptly repaired it. My husband and I found Joe to be very professional, knowledgeable and personable. He has many years of experience and that was demonstrated by the ease in which he was able to zero in on the problem and the skills to repair it. We will be calling on him again when we replace our stovetop range. In fact we will call on him for all future services we may require. read more

I cannot say enough good things about Pacific Home Appliance! I had issues with getting a certified electrician to install a dishwasher and Joe found time out his his busy schedule to not only install the new dishwasher but also take away the old one - free of charge! Great company - and local company! Will definitely use them again! read more

I had Joe do a service call for my rental property on the washing machine. Not only did he fix the problem but he was able to fit it quick. I will continue to use and recommend Joe for any appliance issues. Thank you again. read more

Brought in a mini fridge, and a regular sized fridge after talking to the owner on the phone. He said he'd give me $100 for them, when we got there we realized he meant $100 towards something else in their store. We didn't have the money to do that, so the manager gave one to us anyways. They are so generous and welcoming. Not to mention they were stocking up food and supplies for the Oso mudslide victims. Very happy with our experience here! read more

Joe was very helpful in getting the right refrigerator for us. He was very knowledgeable of the brands and was able to keep me from going overboard on my choice. They had quite a few appliances to choose from it was hard not to go for all of the bells and whistles. I ended up with a very good refrigerator for very little money. All in all a very enjoyable shopping expedition. Thank you Joe and Anthony for taking such good care of us. read more