If I could give them a minus, I most certainly would. We…read morebought a Miele dishwasher November 9, 2023. It died September 15, 2025. Still under warranty, Miele finally made the decision to replace this dishwasher with a new unit, not under factory warranty, and hired Damian John Installation to install the replacement. Many, many calls were made to Miele to initiate this replacement. Miele made many communications to Damian John for the installation. and sent the replacement to their business on November 24, 2025. I received email confirmation that Damian John was hired by Miele and their phone number to contact them directly should they choose to not contact me. On December 5, 2025, and after 3 months, Damian John installed the replacement. Damian John said: The dishwasher arrived to their business without any paperwork, without any direction. They claimed Miele was not in correspondence with them over this issue. They were in the dark as to what was going on. My response: I called Damian John Installation numerous times to find out when I would get my replacement dishwasher. I sent an email directly to their installation website. No communication whatsoever. Nothing. 10 days later and still no communication from Damian John. I filed a complaint against them with the Washington State Attorney General's office and the Better Business Bureau, for holding my dishwasher and not communicating, asking for their help in getting Damian John to communicate with me and to get them to release my dishwasher. That was on December 3, 2025. I also sent Damian John an email alerting them to the fact that I had filed complaints against their business. One hour later, after receiving my email, on December 3, 2025, I finally get a call from Damian John, excusing themselves from any wrongdoing and I had to listen to comments such as, "our's was the only job in our area they had" and "they weren't sure they would get compensated from Miele for their work" and surprised I did not jump for joy over their phone call. I did not hire these people. Miele did. I find it disturbing that I had to threaten Damian John Installation to get them to perform. I would never do business with them again, if given the opportunity and I would recommend that if you want to hire a company that would actually care, you not hire them either. This whole situation was made worse by the arrogance and total disregard for the position Damian John Installation put me in. Excuses and total lack of communication only makes things worse. In addition, finding an address online for their company is impossible.

What blew me away was the extra care Ken and Ben from Damian John Installations brought to the job…read more They arrived on time, were highly professional, and had our new dishwasher installed and running in no time. Then, without ever being asked, they went the extra mile and fixed a cabinet door that had been plaguing our kitchen for ages. (Who does that??) This kind of thoughtfulness and attention to detail is so rare these days--it left a huge impression. If I could request Ken and Ben every time, I would. Damian John just earned a customer for life! A million thanks, truly.

Alex and his brother did an excellent job repairing my oven. They were very professional and quick…read more They even helped me with my warming drawer which was not part of the oven. I highly recommend A Fix Appliance, Auburn, Washington

Rick did a great job of repairing our oven. He was very helpful, considerate, and quick. Can't get…read morebetter service than this.

This was my first time having Pacific Home Appliance. I read all the 5 star reviews and I am very…read morehappy to say I found them to be true. Joe is FANTASTIC! He diagnosed every problem I had called on quickly and thoroughly and even pointed out a dangerous safety hazard on the washer I wasn't aware of so I especially thank him for finding that. I will definitely be asking him in the future, to service my appliances as well as the rental properties I manage Its a good feeling when you find an honest technician who knows his business and Joe certainly does. I highly recommend his company.

I usually have bad experiences with providers assigned through home warranty insurance, but Pacific…read moreHome Appliance provided exceptional service. The communication was great and they responded promptly. Joe had to order parts for my fridge following the initial diagnosis and returned within a reasonable time to complete the repair. Joe is outstanding and incredibly personable--he explained the issues in great detail and gave helpful tips on how to maintain the fridge. I highly recommend Pacific Home Appliance and Joe to anyone in need of appliance repair.

We have received superior service during the purchase process and after when our appliance required…read moreservice. I would definitely recommend Judd & Black. We went to the Everett location and will return to them again when we need to purchase our next appliance.

In and out in 10 minutes. Very helpful and accommodating…read more I shopped around so I knew I got a great price. Delivery and install was great . Thank you !

Max knew exactly what the problem was with our dishwasher and promptly repaired it for a very…read morecompetitive charge for parts and service. He took care of a side issue with our garbage disposal as well. He also knew exactly what the issue was with our gas stovetop. We had another service company out to look at it earlier and they couldn't fix it. He had it working quickly, again, for a very reasonable price. Very impressive!

Great job fixing our BEKO oven. The tech arrived on time, was neat, and knew what he was doing…read more Reasonable cost, good service. David

My Dacor convection wall oven stopped heating even though it had power and the controls and fan…read moreworked. Fortunately Smart Fixes repairs wall ovens as several other repair companies did not. A tech was scheduled for the next day (Saturday). He arrived just as scheduled and removed the oven from the wall to diagnose the issue. It took him about an hour to determine that we needed a new high limit thermostat. I accepted his repair quote to order and install the part and paid $85 for the service call. About four days later he was able to return and install the new thermostat. It took him about an hour and he deducted the $85 service call from final bill. We were very happy with the experience and would use them again in the future for other appliances.

Zhanat responded to me within minutes and scheduled an appointment within 24 hours. I have an issue…read morewith my washing machine and he was able to order the part and repair the next day. Friendly and speedy service!

Ask for Mary Adams! She is an absolute delight to work with and will get the right fit for your…read moreneeds. Bought a refrigerator and installation was in just one week! Curtis, Cesar, and Alim had the old refrigerator removed and the new one installed in under 10 minutes!

Customer service sucks! Talked with Matt, Manager about LG appliances purchased and difficulties…read moreincurred. They brought me a damaged frig which I did not accept. All he could say was, no idea when I'll get my Frig. It's been ordered. Microwave is not what I expected. They did not have floor model when purchased. Since it's been installed it's considered used. So no return unless I pay restocking fee and install costs. He felt that was extremely reasonable. Not for me! Lastly, despite trying to communicate with my salesperson about problems. No response received. I cannot recommend them to anyone I care about.

Alex was very polite and explained the situation with my dishwasher. I reached out on Yelp and he…read morewas at my house within the day, testing my dishwasher and verifying that it was working as expected. After verifying, he tried to help me diagnose/understand more about the leak that I've been seeing today. Asked lots of great questions. His insight and wisdom were very appreciated. While I hope I don't need appliance repair anytime soon, I rest easy knowing Alex is out there and has my back.

The only good thing I can say is that they responded quickly and the two repairmen were polite…read more They looked at our Sub Zero refrigerator and decided both compressors needed to be replaced at a cost of $4,600. We told them we were going to look at new units and they said they could lower the price to $3,900. We cleared an ice build-up behind a crisper drawer, reset the error code and the unit has been running fine ever since. We had the repair company we usually use look at the machine. They attached gauges, took the back panel off the unit and said the compressors seem to be working fine. They also said the price quoted for the unneccesary repair was way too high. I have called twice asking for a refund of the $103.25 service call fee and they have not refunded my money. I would definitely not recommend this company.