I've now used Fast Appliance Repair on three separate occasions, primarily for more involved…read morerepairs on our Electrolux washer and dryer involving control boards and electronics. At this point, I feel comfortable recommending them without hesitation. The biggest differentiator for me has been responsiveness. In all three instances, Fast Appliance Repair was the first company to reply, the quickest to schedule, and the clearest in terms of communication. They provide an upfront diagnostic quote, and if you move forward with the repair, that cost is applied toward the work itself. It makes it easy to understand the economics before committing. Their scheduling and communication have also been excellent. They provide arrival windows, call roughly 30 minutes before showing up, and, in my experience, have always arrived within the promised window. In a world where many service companies seem to operate on a "sometime between breakfast and dinner" schedule, that reliability is appreciated. Pricing has consistently been competitive after obtaining multiple bids, and the repair quality has been solid. I've worked with two different technicians, and both have been professional, knowledgeable, and friendly. Roosevelt, in particular, was outstanding. They were respectful of our home, careful around flooring and carpets, and patient working around kids and a dog running through the house. There are plenty of appliance repair companies out there, but Fast Appliance Repair has earned my repeat business by doing the basics exceptionally well: responding quickly, communicating clearly, showing up when they say they will, charging fair prices, and fixing the problem correctly the first time. If you need washer, dryer, or other appliance repairs, I'd happily recommend giving them a call. -AC

Responded to my Yelp inquiry same day and was able to get a consult appointment the next day. He…read morehad to order factory parts for my Whirlpool Dishwasher which came in a couple days and then was able to fix it the same week. Roosevelt is very professional and calls 20 minutes before the appointment. His price was very reasonable & he lives up to his company name: Fast Appliance Repair. I would 100% use him again!

Great experience with Appliance Fixers replacing compressor for 20-year-old KitchenAid…read moreRefrigerator. The refrigerator had been making intermittent knocking noises for the last year. It took two technicians from a different company to diagnose that the compressor was the issue. Those techs told me to just buy a new refrigerator as their company sells appliances. After reading reviews and checking Consumer Reports it was clear that newer refrigerators don't last very long and require expensive brand specific water filters every 6 months. Since I have a good quality KitchenAid side-by-side refrigerator from 2005 and the parts were still available I decided to contact Appliance Fixers. They sent a tech out the next day to diagnose the issue and were able to get the part from their local warehouse and install it within a couple days. Both techs were very polite and knowledgeable. Replacing the compressor and adding Freon was a major repair and took about 3 hours and cost around $1,300. Hopefully the new compressor will last many more years and save a quality appliance from the landfill.

Our 11-year-old washer started making the horrific grinding noise, and I grabbed a video and sent…read moreit to Appliance Fixers. Evan came out the next morning, replaced the drain pump to get our washer working well again. And I asked him to check out drier duct because it had been working poorly. Long story short, all of our laundry issues were resolved and the whole thing was a very pleasant experience. Would 100% work with Evan and Appliance Fixers again. Great stuff.

Our washer is only 3 years old and seemingly went kaput. I contacted Same-Day Appliance through…read moreYelp and, before I could even get Sears to confirm an appointment, SDA was on their way to our house. After his first attempt at fixing the washer (he was trying to save us $$) it gave out again-- at which time SDA came back to our house. He informed us we needed a new part, but that the fix could be made. The *moment* the part arrived, he called us to ask whether we had time for him to fix the washer immediately. --We did... and he did! It's fixed. I appreciate his multiple trips, frequent communication, and prompt service. Our washer was fixed well before Sears even had an opening to come out make a ($139) diagnosis! THANKS!

great company, my dryer was sounding like it was going to explode, they came by and took a look. I…read morenever knew how dirty the dryers can get. with a couple of magic touches, he made it brand new! In and out within hour. Highly recommend

Thad picked up the phone at 8:30 at night after our dryer failed and was there at 10:00 AM the next…read moremorning. He quickly diagnosed the problem and ordered a new motor. When it appeared that that motor would be delivered late he ordered another just to make sure he got it. He then came on Saturday morning to install it. He was prompt, courteous, communicated with us throughout and very reasonable in cost.

Started well with prompt responses and detailed questions. set up time and pricing, which i…read moreapproved, but he never showed up. i called and texted back few times to ask if there was another time he prefers, but radio silence. i understand that sometimes things change, but at least respond back to reschedule or just cancel.

AAppliance Repair was such a a pleasure and so easy to work with. They were communicative, prompt…read moreand reliable in everyway I could have hoped for. My tenant reported issue with kitchen range venting not working at my property in Seattle so I looked up some businesses who had good reviews and reached out to AApliance one evening even around 6pm. They picked up my call and were able to schedule Dennis to come diagnose the following morning (in less than 24 hours!). I was impressed! On the day off, Dennis arrived promptly and were able to identified that the control board of my venting fan went out and a replacement was needed. He let me know the issue immediately, gave me a specific quote and timeline of when the part would arrived, and once we agreed on prices and plan, we set up a follow-up appointment for control board replacement! The day off, everything wa seamless. I appreciated Dennis following up the day prior confirming our appointment and everything went without a hitch. As a remote landlord, working with AAppliance Repair had been such a blessing. They were communicative, trustworthy and reliable. You bet I would trust, recommend and hire them again in the future with any appliance issues!

I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

The following happened at this location and this location only…read more So........ true story. Judd and Black lost a ton of money the other day. We walked into the store on a mission. My wife had been to the Sub Zero Wolf showroom and had a list of the appliances she wanted. So we talked to the first sales rep that approached us and Katy began telling them what she wanted. Apparently it wasn't clear enough because after talking this rep she immediately left and went to another couple (they came in after us). She escorted that couple through their washing machine purchase. And they were happy. Meanwhile we are standing around for over an hour with a HUGE order (two refrigerators, vent hood and range) of top of the line appliances. This was the perfect "stepping over a dollar to collect a dime". Eventually when I had enough of the Judd and Black team deciding I'm not important enough to warrant even the least of attention. I left. My wife followed and we googled who else sold wolf/sub zero. Needless to say Albert Lee got my entire order. I hope Judd and Black gets commission. I hope that sales lady gets a nice chunk of the washing machine she was so desperate to sell. Unconscious bias led her to overlook us and help other people who came in after us. I'm glad she went for the easy W.

We had a great experience buying our appliances here. They have a good size selection to choose…read morefrom. Our sales man was super helpful and also not pushy. He'd leave us be to go back and forth on our decision making but was also readily available when we had questions. We went in for a range/oven and microwave and we ended up getting a dishwasher as well. Love all our appliances. Overall great experience here and I highly recommend Judd & Black Appliances.

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.