I initiate spending 90% of our hardware store money at McDaniels, (not my husband) over more than 30 years. Last weekend I felt like less than a sticky piece of gum on the bottom of your shoe. I could have gone to Home depot, Lowe's but spend more to support the hometown team. And you've always been great. But, It seems the hotshot garden lead Kaden? found it way more important to ignore my query and turn all attention to my husbands random question and keep ignoring our requests to get the answer we really needed seemingly because the little woman asked it. After both of us tried to redirect him to the main issue, he was much more interested in trying to impress my husband by going on about something we really didn't need at the time. And got annoyed when I kept trying to get an answer to the pressing issue I originally asked him about.
Unfortunately, this seemed to extend to the Snohomish store when I checked there for plant stock a day later. The gray haired garden lady mentioned she knew I talked yo the GF store and was really short, bordering on disdainful when I asked about plant stock we had discussed in Granite Falls. She promised to call me back the next day as I wanted the smaller packs GF didn't have, or even tell me about. 3 days later, nothing. We are not talking about $20 bucks. Every year I make $1000 +' dollars of purchases thru just the spring due to the normally excellent care, respect, concern, and customer service. Bob, if you are still in charge, you have a bit of training to do...women matter as much as men. They are your purchasing decision makers. It has been decades since I have felt dismissed at a store. The last time was at a car dealership at 29 yrs old, never bought a Honda due to this. 30 yrs!!! I can take my shopping elsewhere but thought with a new store, perhaps this young man might benefit from your sage advice. As for your garden lady in Snoho, consider your source if its the young kid that made you be impatient and annoyed and recognize the people seeking your help wont come back if we feel you don't want us to. I will check back this weekend to support, and hopefully she was just having a bad day. But if this is a norm, I work too hard to spend my money with a company who clearly doesn't care about long term loyal customers who try to support you. read more