DUMBEST internet company EVER! what kind of internet company has it set up that they completely cancel everything on you for a one time missed payment, and makes you resign up for internet service! ZIPLY DOES! never have I ever had to reapply for internet services after missing a payment. normally, I pay and they turn it right back on. I'm definitely going to be looking for internet elsewhere as Ziply is a JOKE!!! read more

My parents used Ziply Fiber. I don't know much about them other than billing. I know that when my mom got sick I set her account up on autopay. I am at fault for not getting her service turned off while I was busy doing all of the things that come with the passing of a parent. I missed that bill when I was shutting things off. When I spoke with Ziply about this they told me that they couldn't close the account because the phone line could be needed for emergency services. They did close the account after 6 months. They also billed my mom for those 6 months. I asked if there was anything that could be done about that bill, partial payment, exception, proof of usage, anything. No. Your mom didn't cancel the bill when she died, so you need to pay $1000 for 6 months when no one used the service. I know I'm not faultless. I know I shouldn't have made a mistake while I was dealing with the death of my mother. Ziply will get their pound of flesh and I will never condone, advise, suggest, support, or endorse anyone to ever use their service. If you want to use them go for it, just make sure you cancel your service if you die, or your loved ones will pay for it. read more

When I initially signed up for the service I believed it was going to be smooth, oh was I mistaken. received two notifications 4 days apart rescheduling with no explanation until you call and they let you know that the company has to wait for their processes to happen meaning the techs to lay the line. My last reschedule was from December 4th to January 4th, 2026. So to get service through them and have to wait almost 2 months?! Seems a bit ridiculous to me. The customer service representatives must really love their jobs to have others complain to them and they take the unfortunate frustrations for the other side of the business. After this last reschedule I would not recommend this service to anyone. Ziply should look into how they conduct their business to gain new business accounts. read more

They used to be decent, but gets worse as time goes on... I currently have 300/300 Mb service, but I only get 250/250 and pay $80 monthly. I lived with it, because all providers are terrible too. I could at least tolerate it. Now xfinity and verizon offer 1G for only $50 monthly with price lock for 5 years. I would think Zipley would try to offer something to keep a customer of 8 years... I contacted the support and they offered me a $20 discount for 12 months then goes to $90 monthly. So I lose in the long run... I'm looking for a new provider that actually wants to do business. Ziply just don't care to support you or keep your business. read more

I signed up for Zipoli in August and then we found out the service was not going to work at our residence and immediately canceled. I have now been charged for Internet service for September and October that I do not have. I have spent hours on the phone with their customer service line who says they cannot find my account or understand how my card is in the system. I called again today after the October statement posted and requested a manager who explained to me that most likely it's this local center that is charging me still. I desperately need somebody to call or email me ASAP. I already had to dispute September's bill with my credit card company. read more

It has been over 2 months that they have left installation incomplete and my garage in a mess. The photos will be self explanatory. Customer service is pathetic with no sense of providing any kind of solution. Unfortunately there are no negative stars. Don't use them. read more

Ziply Fiber - Ziply installation - Internet Service Providers Near Me

The actual internet service and router is great, the installation had been a nightmare. Still a huge trip hazard of wire blocking a pathway at my house. Was promised it would be removed the next day, it has been three weeks. Two no shows to fix it, nothing but excuses and gaslighting from Ziply. Will consider upgrading the review if they ever show up and fix it. Update: Canceled service, too many issues. The person responding to these reviews is probably a bot, I got no response my emailing the address provided. read more

Ziply Fiber - The trip hazard that has been blocking my path for weeks. - Internet Service Providers Near Me

Worst customer service ever. Can only get people from the Philippines who can barely speak English. They kept saying I was late with my bill but when I logged in it showed a balance of $0.00. then they couldn't help me at all and when I asked them technical questions they couldn't answer they just hung up on me. When asked for a manager they hung up on me. The ziply Internet works great. The customer service from the Philippines is the worst. Id love to talk to someone from the USA about this shitty answering service who works for them. Might wanna spend a little more and have actual good customer support. I will be switching providers. read more

Great service, until you want to cancel. Even after cancelling with them, they'll still charge you and tell you "you didn't tell us soon enough." Keep in mind, I gave them a full month of warning to just "flip a switch." I'm not even kidding, they will refuse to just let you leave in peace even when you have NONE of their equipment and can see that your daily bandwidth usage is absolutely nothing. Additionally, they engage in the suspicious business practices like charging $10 for what should be a $90 bill, simply to NOT use autopay. They call it a "processing fee." Of course, their payment system is fully automated on their end, so it's just a scam to take more of your money later. read more

I'm guessing Ziply is just a private equity acquisition. They managed to figure out how to get my $80/mo bill to nearly $300/mo. When I threatened to drop them, they lowered it to $55/mo only to raise it to $95/mo the very next month. They have awful customer service. Too bad our politicians are so well bribed that we don't have consumer protections. read more

We used to have no problem, but for some time now, our internet is continually going out. Their customer service is oversease, which is annoying, and the support representatives end up wasting so much of your time by being overly-polite and saying "Thank you for holding I appreciate it so much" after every sentence. It's really annoying and makes the phone call much longer than it needs to be. We also had a bad experience with a technician who came to our house. Previously he has always been very friendly, but he was in a terrible mood and made us feel really uncomfortable. We are continuing to have issues and will changing our service to local company here in Oregon who have local, US based support staff. I do not recommend Ziply. read more

Rediculose! I'm crazy of tgat! It disconnect and connect continuiusely! Speed at the installment time was 400 but when the tech person left it went down to 50!! After writing this I'm going to ask xfinity to come. Unfortunatly due to no access I have to hold it until my xfinity starts. read more

Customer service. Customer appreciation. Quality 3rd party partners. In country customer service call center. Communication between Ziply, installers and contracted drop work crews. 4 no call no shows with i stallers and drop work crew. Drop work failed after 48 hours and now I have no internet, no phone service, no home security. The refuse to expedite repairs so I am completely out of service for at least 2 weeks. 3 times they have refused to reconnect DSL. I'm a disabled vet, in an isolated location with no means of communicating from home. I have to drive 3-5 miles to get stable service on my phone. BS read more

This company says they can't prorate service. It is their way of providing a cancellation fee without calling it that. I was given a 30 percent discount but it changed every month. I got fed fed up with the continuous increasing fee. Their customer service agent continuously lied to me about something another agent had done. Really a very nasty company with very little customer loyalty. It's kind of like Trump: screw you at every turn and hope you don't wise up. read more

Just awful. Auto-payment stopped without notification - this went unnoticed until a few months later and was hit with late fees. Have not been able to get a response back. I have screenshots of the payment page and even on there it says "auto-payment enabled". read more

Tech will damage your siding and they will tell you it's not their fault and do nothing about it. Looks like garbage and the performance of the internet is average at best. Don't do it. Should have stayed with spectrum read more

Ziply Fiber - Internet Service Providers Near Me

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I'll say that the WiFi is pretty good. However, the price increase to $121 from where I started out ($60)for 1GB is inexcusable when you look at the current price for Astound's 1GB ($40 for LIFE) with their current promotion. Xfinity also has a much better price. read more

Installing in my neighborhood. Dumped rocks in over my pipes. Art (kittiphum Panprom) promised last week he would have that rock gravel removed and replaced with dirt or sand today. I called him this morning and confirmed he was coming and told him to ring the doorbell when he arrived since I wanted to watch and make sure all that pebble fill was removed and my water pipe was okay. He agreed. He rang the bell and told me he was done. I said, Done? You were supposed to let me know when you arrived. He hadn't done anything he promised to do and had two other men there, the one was rude and stated to me ive worked with people like you! I asked him what that meant? He called me a racist. Unbelievable. Art walked away saying he was out of here. You can't trust these people. Art made promises he had no intention of keeping. I want the rocks off my pipe below your wires and my driveway cleaned of the paint. Many homeowners unhappy with this crew. Appears you hire the cheapest contractors you can find who are rude to 73 year old ladies. Don't step a foot on my property without my permission or advance notice. I expect my concerns to be addressed. I wont be using your service ever! Donna Hubbard read more

Ziply repair service is wretched. Their only "service" number connects you with someone in the Phillipines. I was told there were only 2 crews in my area and I would have to wait a week for someone to come to our house. This after being assured on the phone, by email, and via a text, that someone would be here today. No one showed up. No one contacted us. This company takes your money and then Dumps on you, apparently because it's cheaper for them. They "answer" comments like thus with a Droid "auto" response. read more

Ziply fiber began working in our neighborhood months ago. Mostly non English speaking crew members. They parked loud trucks an equipment in front of my house overnight for weeks. They spray painted my sidewalk and my yard and in the street. Very rude unresponsive crew of foreigners almost all driving brand new expensive trucks. read more

Ziply Fiber is unscrupulous. I was paying $85 per month for internet and landline, a couple years ago. Then they said they would raise me $25 if I did not let them put in fiber optic cable and switch me. So I agreed. Did they keep me at $85? NO! They raised me $47, to $132. A lie of omission at the very least. I should have dug my heels in. They also said they would reduce my bill $5 if I went paperless. So I did. Did they give me a break? NO! they are LIARS!! read more

Don't get started, they won't let you quit. They have deducted 2 monthly payments of $89.93 now rom the account i asked them to disconnect back in January! In my area, Beacon Broadband has ten times the bandwidth... which is why I terminated my Ziply in the first place. ADSL over copper wire has very poor bandwidth. read more

All buyers beware. Ziply started out great, good price and service. Went from 70 ish to $142 in just a couple years. Decided to switch our services to Spectrum as they were not willing to come down in price. We have had to cancel 3 times and they are trying to charge another $142. Customer service was rude and I have to dispute the charge. Bunch of thieves. I would pay Spectrum double before I would ever consider going back to them if ever. read more

Absolutely terrible. Good luck with customer service. They hang up on you when asking for a supervisor.

My condo complex has used an HOA provided ISP for years and we cannot get ziply to stop sending us spam. It's a waste of paper and terrible for the environment. Highly do NOT suggest this company as they are incredibly annoying and won't leave you alone if you cancel service. Theyre only about their bottom line. Don't buy ziply. read more

It's been a while so posting an update. Internet service has been rock solid, and speeds consistent, which is what you want of course. I've had to call support a couple times with questions and most of the time got good answers, except the last time I called about upgrading my service and got answers that conflicted with the website. Another gripe I have is they "upgraded" their customer portal a while back but removed the entire section for managing my phone service. So I can't do anything online with it any more- listen to voicemail, change blocking etc. Have to do that through IVR. AND the feature to turn on and off simultaneous ring - which is needed for Nomorobo - is only accessible by opening a tech chat. I need to toggle that service sometimes. Which means I'm now moving my land line to another VOIP service (let's not get into why I still have a landline, let's just blame on being a Boomer). read more

After being a loyal customer for many years ziply raised my bill. The customer service couldn't reduce my bill to the promotion rate. It doesn't make sense to me to stay with ziply while I can get better rate from the competitors. read more

We have a deeded 30-foot easement on our circa 1915 family farm that was granted to the phone company in the 1980s and is now granted to Ziply. We pay the taxes on the easement. Regardless, the deed states they cannot damage our property; Ziply has oversprayed the boundary of the easement and damaged a huge part of our land. We gave that easement in good faith and are now being vandalized by the very company we thought we were helping, Ziply. Ziply is not taking our calls, and the Oregon Utility Commissioner cannot get them to respond. Ziply states they do not have a department that sprays, but I saw the Ziply employee in a marked truck spray the area. They sprayed 101 English Loral on our land we had planted together 25 years ago. It was 15 feet tall. My husband is in hospice care, and this loss has deeply disturbed him. Seniors and those in hospice do not deserve to be vandalized in this manner by a company that is supposed to be doing good for the community. Ziply is not what they say. They are a terrible and unsafe company. Regardless, we have asked Ziply to stop spraying us; they will not stop illegally spraying a dying man's property, a home that has been in his family since 1915. read more

Bad review before they even did the install. I made an install appointment and they have in writing you will get a confirmation text the day before. That confirmation never came. it was THEN I decided to check their customer reviews and they are really bad. This convinced me to cancel my install appointment. I called their support which identified my account by the phone number I was calling from. The rep asked me to spell my first and last name and it took more than 5 minutes for him to get a simple name correct. Im not kidding that I spent 15 minutes with him just to TRY and cancel the install appointment. After 15 minutes he said he would transfer me to the department that can help me. WHAT THE HELL WAS HE DOING FOR THOSE 15 MINUTES? After he transfers me I wait on hold for another 5 minutes and then after being on the phone now for 21 MINUTES just to cancel an appointment the phone disconnected. My advice is to stay clear of Ziply Fiber. poorly run company with issues that will only frustrate you. read more

Ziply Fiber - 20+ Minutes just to cancel an install appoinment only to be disconnected. - Internet Service Providers Near Me

When I subscribed to their service, the price was $49. A couple of years later, they hiked it to $55. Then to $60, now - $75. They demanded credit card number for a $10 discount so in fact, they charge $85. This outfit abuses its virtual monopoly in our market which is illegal. I attempted to communicate this simple concept to their customer "service" located in the Philippines but apparently they are not bound to the US laws. They promised fiber service YEARS ago but have never delivered, speed is slow but they charge $5 for "road maintenance". No kidding. If there is any - ANY - alternative, go for it. read more

Setup was great, then you pay for interent that has outages every single day. Then you call customer service and someone from Bangladesh hangs up on you. What does it matter? they're all the same and no one will ever make a change, they SUCK read more

After not having ANY notification in Lewiston Idaho, of fiber installation in our neighborhood, we learned of it through city workers marking utility lines. So we had a neighborhood meeting and a Ziply rep came, as well as the mayor and the city attorney. We learned Ziply "dropped the bucket" with the notification. They promised to do door hangers on our street which they did four days after the meeting, but without any beginning or estimated completion date. We also learned that there was nothing we could do because Ziply had obtained a utility license as a communications company through the state, giving them an open ticket to our yards and the right of way. Ziply promised to work closely with us, to leave our property as they found it or better. That was the first lie. i drove around the block on the weekend and there were uncovered holes, some incompletely covered and others with just a cone to try to cover holes that ranged anywhere from 12" deep to 5 feet deep. Uncoiled fiber line was left strewn across yards and out in the street causing tripping hazards and dead grass. I was contacted by the local Ziply supervisor and he assured me that mine and my neighbors property wouldn't be disturbed and that my main concern, which was the four mailbox post would not be knocked over when they ran the line under it. Concerned too, that neighbors rock pond would not be destroyed. Second lie. We were also told that Ziply boxes would be placed in front on the properties of about every three or four houses. Third lie. We were informed that the lines would be placed on one side of the street only. Fourth lie. Ziply ran lines on both sides of the street. There are Ziply boxes on every single property at every house. They destroyed the brick around the neighbors rock pond and left it looking horrible. They dug huge holes on both sides and under the mailboxes, therefore knocked the post completely out. I had to tell them to leave the mailboxes alone but they backfilled the hole, put the post back in but it will have to be removed, cemented in and made level and up to city codes. It is now leaning forward and could fall over with a good wind or heavy rain. I have since learned that one block over they hit a main power line and ruptured a sewer line. Ziply hired a construction company from out of state, so not only did they leave our city without any say about laying this fiber in the first place, they didn't hire locally to support our city. I think within our block they might get 1 customer out of 60 homes. people are too upset with the mess they made and left. And if the construction company hired by Ziply doesn't do any requested repair work, Ziply will not pay for it. So we are left to flip the bill to get things fixed to their original condition. Ziply is a huge conglomerate that considers Residents as just people in their way. They could care less about your satisfaction and will lie to your face. I would never hook their fiber up to my home even if they gave it to me free! Because it would be a lie! read more

Customer service is horrible! They continuously have problems with billing and will add things on there without you noticing. Always check the bill before paying. Only reason why I stay with them is they keep giving me a discount when I have issues...which is ALL the time! I also noticed my speed a little slower due to the discount but they said I have the same speed as before. read more

Consistently and without warning raised rates and fees, added surcharges for things not in area, refused to a lot faster internet service, then is hanging on to my account balance owed to me. AVOID AT ALL COSTS! HORRENDOUS CUSTOMER SERVICE read more

My neighborhood personal rep came to our door to sell Ziply-Fios. I told them I did not want to sign up for a service change until I had done some research. They told me they would schedule a install in the street and I would not have to open an account or have the install to our home. As soon as the rep left, I did some quick research, and found the problems I had with Frontier were the same Ziply customers were complaining of. I immediately cancelled any installation, sending it in a text to the phone number my personal rep said he would always respond to in a timely manner. The same number he told me to call instead of customer service, since he was more reliable than the customer service people. I later received an email with a full installation scheduled for our home, and a bill. A second email congratulating me for joining Ziply and a password to my new account. I called my personal neighborhood rep's phone number and asked for a call back. After not getting the call , I called customer service and after a short run around, I had the install cancelled. Horrible customer service and lack of follow through. I would never consider Ziply. read more

Shout out to the best internet provider we can get Ziply! Until now that Starlink is available in our area . They didn't show up to my scheduled appointment after it took me 2 hours just to talk to someone to make that appointment. Even though they had no plans to show up. Oh but I wasn't surprised as they didn't show up to the last 3 prior appointments either. We are short technicians because they called out sick...wow heard that story before. I got to waste 4 hours waiting for them today. They lie to you saying there coming. Oh wait you're part of a common issue so we are working on it we just didn't care to let you know we will not be sending a tech out to your house. But I am the only one that is the common issue when my neighbors have there's back. Oh yeah and last time this happened same excuses and 3 weeks later I finally got service back that took them 2 minutes to reset it at the main office. They have the best customer service ever and I am so grateful and lucky to get to have their step up above dial up service for $85 a month. and there customer support care so much they just read off a script and collect a paycheck. I sure hope Starlink HURTS there business and more people tell them to take a hike as they sure don't care about there customers and there service since the switch from Frontier to Ziply has gotten TERRIBLE...I mean AMAZING Day one with Starlink and so far it's a win...it works Took us long enough to drive to Home Depot and buy the unit and back home then set up took 15 minutes. My technician Aren always shows up on time and does amazing installation work Happy Friday everyone!! Hope you got a good laugh out of this!!!! I am so happy that we have other internet options now. Ziply knows they were all we could get so they didn't care how they treated us but you would think now that there are other options they would start to care maybe a little..NOT read more

Scheduled installation, after seeing many ziply trucks in the area. They told me they service my area, so I scheduled. End of week one, tech arrives, acting like they would rather be scrubbing a toilet than to be here. Looks around, then he says, I can't instal here, there is nowhere to install. We find the place outside that they need to hook up, nope, can't do it. He leaves. I call, tell them we need someone out here that has installed at our complex, since this person did not know how and we have seen other techs out here. After 30 minutes on the phone, they say, someone will call me back and rescheduled me for a week out. No one called me back, next tech shows up and same thing, he was much nicer, but same thing....He said he needed to drive to a town next to ours to get a key to get into the box outside. Never came back, and we rescheduled AGAIN, for a week out. Next tech shows up, same thing.....I am done, nothing is worth all this. Our area is a desert for internet, so I was happy to try ziply, but at this point why would anyone continue to work with these people. I am disappointed and I don't recommend them for these reasons. read more

Absolutely horrendous customer service. Needed new internet set up for our house, previous internet had been paid for the month but was disconnected for the new service, and we were originally given a two day wait. Now, it's the fucking 23rd!! Are you kidding me? A 2 week delay?! Completely unacceptable. We were customers with you guys for 3 years but that made us cancel instantly. I'll never recommend you guys to anyone ever. read more

Today Ziply contractors did some drainage ditch work, but I have asked the city to look at it since it looks like it will cave in. Meanwhile the person in charge claims they are not going to replace the juniper and rhododendron that they took out needlessly except for the tiny little joke juniper they planted. No wonder Ziply is rated F by the Better Business Bureau. read more

Ziply Fiber - From BBB - Internet Service Providers Near Me

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No senior pricing... gouging at every opportunity. These people add charges to your bill every few months. If you don't get regular paper billing, you will never catch it. My bill started at $60, and is now way over $105 per month. If you complain to customer service, they will tell you that you are going to get a discount, only to find that it never happens. read more