Not any better than T-Mobile. Same price. Signal buffers and…read morehas a loading message often. It is ok.

I gave them a third chance, thinking surely this time it would get resolved. Same result. Except…read morethis time, when I followed up, I was told the installation had actually been "completed" by their contracted line company, Pacific Cable Company. This is simply false. My service was not installed, nothing was fixed, and yet somehow their internal records show the job as done. That means every time I call back to get real help, I'm starting from a system that thinks there's no problem -- so the whole cycle resets and I get bounced around again. To be clear about how the responsibility is split: Ziply Fiber handles the account and scheduling, but they subcontract the physical cable/line work to Pacific Cable Company. Based on my experience, that handoff is where everything falls apart. Whether it's Ziply's scheduling system, Pacific Cable's follow-through, or the lack of communication between the two, the end result is the same for the customer: broken promises, wasted time, and false "completed" statuses covering up work that was never done. Three appointments. Three missed days of work. Zero working internet. And a paper trail suggesting the problem is already solved when it demonstrably is not. If you're in Snohomish County and considering Ziply Fiber, think hard before signing up. Based on my experience, you may be signing up for repeated no-shows, dishonest status updates, and a runaround with no accountability on either end. #ZiplyFiber #PacificCableCompany #Snohomish #WorstCustomerService #FiberInstallation #NeverAgain

Best experience I've ever had, had an issue a while back using a hot spot service that failed and…read moredidn't work after paying 10 bucks and it stopped working on me couple days later. I couldn't get a refund or service back up so I vowed to never use Xfinity ever. Then one day my roommate got xfinity then said he was paying like 30 dollars for a gig of internet but wouldn't share it. So I decided to cut my price of paying 70 for barely 10 megabytes with Xfinity. I bought into their plan and got hella benefits and promotions for being military. They made the set up super easy. So simple and way easier than at&t, only complaint was the wait time to get the service but well worth, I set it all up on my own just pressed a few buttons and scanned some bae codes and the system pretty much handled everything. They also included a streaming service bundle for so many apps. Highly recommend.

I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

If you live in the Silver Lake area, DO NOT GO with Verizon Wireless. You won't be able to make a…read more911 call from your home, receive calls or texts from someone next to you, or get data in the area. Not only that, but Verizon support will lie about anything to keep your service and then like some more and not follow through on what they say. After we switched, we had these problems. They promised credits, a booster, and after multiple calls and promises, we had no choice but to switch as they do not follow through. At the end, we decided we needed to switch and contacted Verizon to understand the costs involved. They told us it would cost $240 to buy out one of our phones, the other nothing. When we went to cancel though, they said that was wrong and would not honor what their folks said before, even if we had it in writing, and the price we would need to pay would be $1000 more. I contacted them a few times and the last person I talked to said, "You no longer have service with us, we do not need to escalate or do anything for you..." in asking to resolve my issue. DO NOT GO WITH VERIZON

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

Jeremy was great to work with. He gave me an onsite review of the work I was looking to get done…read moreand as it would have been difficult and expensive, suggested a few alternatives that would work as well, with less budget. He also whipped out a few Ethernet terminations while he was out. He was quick to respond and actually arrived the same day I gave him a call. If I have further networking work, I'll be reaching out to Jeremy again.

I thought I would never have a wired household -- especially in Marysville, which is, admittedly,…read morequite far from the "tech center" of Seattle. I was pleasantly surprised by Northwest Home Automation! After a simple online quote, I spoke with Jeremy about what I wanted: Cat 6 cable through several plates in my house, right where the existing cable lines were. I had a crawlspace, and he made it look SO easy to install. Never would I have been able to get this done myself; I cannot say enough good things about this company! If you have a house anywhere within the Puget Sound region, please please PLEASE don't hesitate to use this company. Billing was professional, installation was professional... I am extremely impressed. None of that "oh that's too far away" or "oh I don't have time for your relatively small house" that I've gotten from other installers. A class act! Highly recommended!

I contacted Shawn about a home networking project that was smaller than his typical project size…read more He replied with a wonderfully through response with options for how to proceed. His response was very fast, thorough, and super helpful. Would definitely do business here again if the opportunity arises!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.