I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!

TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is…read morecracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

If you live in the Silver Lake area, DO NOT GO with Verizon Wireless. You won't be able to make a…read more911 call from your home, receive calls or texts from someone next to you, or get data in the area. Not only that, but Verizon support will lie about anything to keep your service and then like some more and not follow through on what they say. After we switched, we had these problems. They promised credits, a booster, and after multiple calls and promises, we had no choice but to switch as they do not follow through. At the end, we decided we needed to switch and contacted Verizon to understand the costs involved. They told us it would cost $240 to buy out one of our phones, the other nothing. When we went to cancel though, they said that was wrong and would not honor what their folks said before, even if we had it in writing, and the price we would need to pay would be $1000 more. I contacted them a few times and the last person I talked to said, "You no longer have service with us, we do not need to escalate or do anything for you..." in asking to resolve my issue. DO NOT GO WITH VERIZON

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

Jeremy was great to work with. He gave me an onsite review of the work I was looking to get done…read moreand as it would have been difficult and expensive, suggested a few alternatives that would work as well, with less budget. He also whipped out a few Ethernet terminations while he was out. He was quick to respond and actually arrived the same day I gave him a call. If I have further networking work, I'll be reaching out to Jeremy again.

I thought I would never have a wired household -- especially in Marysville, which is, admittedly,…read morequite far from the "tech center" of Seattle. I was pleasantly surprised by Northwest Home Automation! After a simple online quote, I spoke with Jeremy about what I wanted: Cat 6 cable through several plates in my house, right where the existing cable lines were. I had a crawlspace, and he made it look SO easy to install. Never would I have been able to get this done myself; I cannot say enough good things about this company! If you have a house anywhere within the Puget Sound region, please please PLEASE don't hesitate to use this company. Billing was professional, installation was professional... I am extremely impressed. None of that "oh that's too far away" or "oh I don't have time for your relatively small house" that I've gotten from other installers. A class act! Highly recommended!