Lots of incompetent people here. They have you waiting a long time, are tied up by their own processes, and don't have the flexibility or capacity to be reasonable. read more

I came in for a IMAC purchase . One of the employees was kind enough to grab the supervisor for approval to make the sale due to the store closing earlier than normal hours . The supervisor came out and had asked what model I wanted . I told her the IMac 27imch screen labeled on their website . The supervisor (grey /blonde hair Caucasian woman 40s ) made the experience more difficult then it had to be saying that I needed to come back because there were three different operating systems for the iMac . NOW this would have been a valid point for a consumer who wants to wait for the product. That was not the case FOR ME . I just hope Bellevue square Apple promotes another supervisor to take on this position with passion , and dedicated to the brand because the current supervisor does not make anyone want to bring their business here . The PC itself is $1799+ but yet her demeanor to assist customers is carried on all wrong. You should be excited , and god dammit if the customer just wants a IMac that is 27 inches just let me purchase that item. Instead she kept asking the same question what series , "you don't know what model you want you need to come back" . After I stated I want the PC IMAC 27inches ! The same one I've been looking at for the past month . I was so excited about the product when I came home but the experience was really damaging to the brand . Apple is seamless and professional most of the time . This isn't a leader . This is someone driving down sales and honestly morale for their team. Why are the Apple employees way more helpful than their supervisor? The whole experience was wild to me . But I'm happy with my purchase . I just wish I was assisted by someone who LOVES THE BRAND . Believes in what they are selling , and also with some kind of customer service skill set . She carried on a trait that was belittiling to the consumer. Apple products are not just something you pick up and slide your card at the market for . So why have a supervisor who treats their product as if it's worth $5 . Please promote someone more passionate this is disgusting to watch . read more

Apple Bellevue Square - Computers Near Me - Bellevue, Washington

Rude, unhelpful staff who aren't familiar with current problems. There's ALWAYS a wait to speak with anyone who might be a tiny bit useful, because it seems like the majority of the staff are there to take your name down and tell you how many hours you have to wait to see a "genius". PS if you have an iPhone model A1660, get that garbage replaced. Look for the recall info. I'm so over how useless tech support is and the sales people at the shop are just as informed. read more

Today, my wife and I visited this store to buy a new apple watch. We noticed employees avoid eye contact, they just stand around doing nothing. When they are asked to show a few apple watch bands to choose from, we both felt they were reluctant. This is not new to us as we rarely had pleasant experience in this store in our previous visits when buying other apple products. In visiting any other store or restaurant when we pay a small fraction of an apple product price, the other stores' staff are far more welcoming and nicer than some of the employees of this high tech store! read more

It,s brand spanking new. Got my MacBook Pro fixed. Service was fast and friendly, love the new skylights large space with lots of natural light and the fact that its literally looking down to the Microsoft store as it should be. read more

Had a good experience here when I was over in Seattle on business last November. I'm a Brit with a very nice MacBook purchased over here in London, and noticed that the power brick was getting much warmer over in the US than at home. Thought I should check it out, so called in and asked. Knowledgeable staffer at the checkout said "yep, that's fine, and hey, do you want a US plug for your laptop?" -- grabbed a "duck head" from the drawer and gave it to me for free. Great example of good service; I promptly repaid them by buying OS X Leopard at a much cheaper price than I could at home. Oh, come back, $2.10 to my £1... read more

Nothing like going from innovative technology using Apple products to archaic and pedestrian customer service when trying to use/repair them. While this rating is purely for this Apple store itself I will mention that I had to wait on hold for 25+ minutes just to talk to somebody about rescheduling an appt. When I finally got connected with somebody he told me I didn't need an appt. and instead should just walk in. Fast forward to walking in: - Having not been in an Apple store in years it had the look and feel that I remembered, but instead of seeing engaged associates I quickly noticed clusters of employees standing around while a few folks with iPads managed a long line - Dropping off my phone required talking to three different associates, and providing the same details. Finally, my phone was dropped off and I was told it would be ready at 8:40 - a 4 hours wait as opposed to the 2 hours I was told when I had an appt. - At 8:40 not only was my phone not ready, but it couldn't be located in the system. After calling back to the maintenance shop the associate said 15-20 more minutes. 25 minutes later my phone still had not emerged. For the 30 minutes I was waiting for my phone I sat on the bench directly outside of the store, just watching the operation. The first wave of greeters seem to be sellers, but can't help with any maintenance issues so they pass you along. The next wave have no context about what you already explained/asked, so then you start over. I watched this cycle over and over, and saw what I would describe a really, really terrible customer service at almost every turn. I suppose the excitement of a new phone or computer overshadows many of these inefficiencies, and from a technology standpoint it's pretty top notch. If you need any form or real, meaningful help or support, though, this place is absolutely terrible at ensuring an efficient and positive customer experience. read more

This store is always crowded but they always have a ton of staff ready to help. The greater at the door definitely helps identify your needs and make sure they get you someone to help. I came in here to get some adapters for my laptop and I bought the wrong one, I needed the "mini" version. So I came back and they exchanged it no problem. They have wireless payment which is very convenient. As far as customer service goes I think they are great. I have never had any issues. Even when I bought my M.B.Pro, the store was super busy and packed. I had done my research online prior so I really just needed to go in and pick it up. The sales people were all busy but someone got the manager and he was hesitant to just let us pick it up and walk out with it and i remember him saying "are you sure this is a big purchase," like he wanted to help us through the buying cycle more. It was funny but showed me they cared and didnt want us to rush into anything. Anyways, I love Apple! (oh and I am writing this on my mac now ) read more

WARNING: The staff here is more interested in playing the SIMS than helping customers. read more

I lost the case on my iPhone, and went without for a while. On Saturday, the worst happened. I dropped my iPhone on the pavement, cracking the front screen. I wasn't a happy camper (also got a parking ticket, due to some misinformation about free parking times). Took my phone into the store on Sunday, fearing the worst. Well, turns out you need an appointment. I was thinking this was an easy fix, just pop a new screen on, right? Just give me a bloody screen, I don't need an appointment! I'll do it myself! I left pretty annoyed, after first scheduling an appointment for Monday. Monday rolls around, I go back to the store, check in, and wait some twenty minutes, learning about the Roman Empire, thinking, "What's the point of making an appointment, if they aren't going to keep them anyways?" (Did you know Trajan was one of the first to have whole columns carved, telling stories? Mostly about his conquests, but impressive work nevertheless.) Finally, a blue t-shirted gentleman walks up to me, and asks me what the problem is. "Cracked my screen." He says he'll send the most fully qualified technician out. Back to Rome. (Did you know the Pantheon's dome weighs 5000 tons?) After another period of waiting (I don't remember how long at this point) a lady sporting a stylish blue t-shirt approaches my area, asking for "Allen." Turns out the guy behind me was also named Allen, but she was looking for me. Finally! After glancing at my screen, and inquiring into the age and status of my phone, she delivers the coup de grace on my terrible experience. "If that were that back screen, we'd have it replaced badda-bing, badda-boom. But since it's the front, that will have to be a full unit replacement." WTF? I thought Apple was good at designing things. Guess they haven't learned about the beauty of modularity yet?? So, why do I give the store five stars? The aforementioned lady decided to "surprise and delight" me. I don't know if she saw the horror and rage upon my countenance, but she proceeded, "Normally this would be two hundred dollars to replace, but... I'll make an exception for you. We'll do it for free." Free! She tells me to back up my phone, and bring it in with a charge, and gives me her card, writing something about surprise and delight, and drawing a smiley face on it. I make another appointment, and after some more waiting, (did you know Roman ships had a "corvus" which was used to allow their legionnaires to board Carthaginian vessels?) I now have a replaced iPhone sitting on the desk next to me, free of charge. (Now, if only I could get Verizon to recognize that this phone really is mine...) Thanks to one Ms. Tamea Norwood, my opinion of Apple as a money grubbing super corporation has shifted. A little. Thank you so much, Tamea! read more

When you pay top dollar, you deserve more. Is it just me? , or are my perceptions that far off? I'm on my third iPhone 6, I bring it into the store for troubleshooting, only problem? The earliest they can even talk to me is next Tuesday? WTF?? Rule number one in business, if you cannot provide a decent level of customer service, you hire more people! Totally unacceptable, doesn't matter how good of a customer you've been for the last 20 years. Terrible terrible customer service and support. If this doesn't bother you, go ahead, they have plenty of staff there to sell you stuff. Don't expect anything else from them after you leave the store. Call me angry in Bellevue :(((() read more

This marks my first experience purchasing an item from an Apple Store. I have an iPhone purchased from my mobile provider but I needed an iPad for my 3 year old autistic daughter. The entire sales experience was great. Our sales lady was very through and knowledgable in the products and services Apple provides. I've wondered around this store before and was always greeted by smiling and professional staff. I have ZERO problems recommending this Apple retail location to family and friends. I only wish my experiences with every other businesses is as painless as this place. read more

This might be the largest Apple Store I've yet stepped foot into. It is enormous! Quite honestly I was impressed. It seemed very well staffed and not terribly busy which was very different than what I'm used to seeing in an Apple Store. While we were just browsing rather than being there for a specific need, it was nice to see the aisles not blocked by too many people. And the products on display were clean and not worn out or anything. Very well maintained store. read more

My family went to pick up a new iPhone 7 at Apple's Bellevue Square store yesterday- it was my first time ever in the store. What horrible customer service - not from the guys helping us, but from another staff member, long blonde hair, young, female, nose ring. Couldn't see her name... First of all, you wouldn't move an inch when you could clearly see my daughter and myself straining to choose a phone case which you were determinedly blocking. I could live with this, but not with what happened next...a while later we realized we'd picked up the wrong case size, and returned to the case display area look for a different case. Whilst browsing, you asked if you could help, I replied that we were ok deciding on our own. Your reply, said arrogantly, actually took my breath away "I was only trying to help you. There's someone trying to look behind you" I later realized that this was the customer you were serving (older lady with phone in Korean language). By your tone, I can only assume that despite me being first in front of the phone cases you actually wanted me to move out of your customer's way! Arrogant, rude, rude, rude. I complained about you to the guys serving us, but just in case that message didn't get through, I actually joined yelp today to post this negative review. In case there's any doubt as to who you are, this happened around 11.30-12.30 Saturday 10/22, and you then left the store wearing a short green coat over your uniform shirt. UPDATE- 5/17/18 - Second ever time in the Bellevue Square Apple Store even worse. 1. Made appointment for battery replacement due to slowed phone. 2. Waited 25 minutes watching large numbers of staff stand around doing nothing including probably 100 of them stopping work to scream at a departing staff member for an extended time. 3. Told would take 2.25 hours to replace battery, plus more time wasted re water damage (it wasn't), storage (I barely use it). 4 Complained to greeter staff that the battery replacement should have started at appointment time to be told "it's our job to reset the expectations of people like you who have unrealistic expectations. We've 9,000 satisfied customers". 5. Returned to collect phone to wait another 25 minutes at their "genius" bar. No one in the store had any clue as to why I'm not happy! read more

I am a devoted Apple Fan - it's true... so naturally I love the Apple store! I have been to this store about 15 times and each time I have had a pretty good experience. The store is branded like all other Apple stores: White, Light Wood, Bright Lights, Pretty Toys... LOVE Pluses: -It's an Apple Store -Friendly, knowledgeable staff -Business Division is top notch -Always have stock Minuses: -It's pretty busy, all the time -They don't have enough staff to keep up with the demand read more

Terrible service. They look like customers are wasting their time. I will never pick up or buy anything from this specific store again.

Large Apple store in the mall. It's a big mall, so you need to know what side to come in so you don't walk forever to get to the store. But someone spoke to us right away. I had called the night before to Applecare and the guy was able to check us in and get the appointment going right away. They had the phone call notes, so they immediately issued a replacement. However, it had to be ordered. Super quick trip over. Came back a week later to pick up. Store was busier this day. I waited over 15 min after checking in to get the replacement. Girl wasn't as friendly as previous visit helper. She had us delete broken device, start the new one and asked us to wait until it was done doing it's thing. I left after 20 min of that...only to get home and realize it wasn't done doing it's thing! Luckily we got it working with a reboot. Kinda wish she had checked before we left that all was well. This store has plenty of areas to play with devices and most all the workers were friendly and helpful. We will be back I am sure. read more

If only we could choose 'no' stars! BEWARE if do anything out of the ordinary (like have your battery replaced) at this store. The short version (dealing with this for 8 days) is that they broke my phone, and I had to spend 6 hours on the phone with Apple Care to discover that my replacement phone was not coming in the 3-5 days they promised, but 'maybe' in a month. Zero interest in being proactive in resolving this (I know there is a 6s Plus SOMEWHERE in the continental US) but an utter lack of responsiveness when contacted by Apple Care. I will pay the toll and shop in Seattle so I don't have to deal with the lousy customer service in Bellevue. read more

I just got off the phone with Apple Care support. I spent over three hours on hold and forwarded to several customer support in trying to take advantage of our upgrade through apple care. I would not purchase apple care plan . It is designed to make "upgrade" extremely difficult . I was given different information on upgrade eligibility by three different agents. Horrible service which is uncharacteristic to Apple. Super disappointed. read more

This visit felt like: Everyone who was here before 2020 all quit and went to work for a real hi tech company. 1 out of 4 actually are helpful, rest are just taking space. Including the store Mgr who doesn't even smile or greet customers properly or even communicate properly to employees who are actually "helping" what they need help with. I approached him few times to actually buy something and made to wait 30 min or more at a time. The system also is very inefficient. It's mot all store leadership faults. Greeters should be replaced with computer like BECU especially these guys can't even smile or talk clearly with masks. Some people need help with their existing gadgets which can take 30-2 Hours and some, just wanna buy gadgets and get out of there. There wasn't any differentiation. Same bad service and same long wait even if you are there to buy new apple. I also didn't like the fact that majority were still wearing a mask and I couldn't understand half the stuff they were saying. I was astonished to realize that I had to ask same questions to few different if not several to get correct answer, if they had it, or to even spend thousands of dollars. They are all wearing same shirt and I cannot tell who is just a greeter and who actually knows a out apple emgineering or is a sales person. This was the utmost ridiculous waste of my day. I bet seattle store is full of happier & more helpful people. This store is helpful to seniors and new users. Order stuff online don't waste time working with a staff and they disappear after murmuring something and/or treat you like an unwanted undesirable citizen in apple society. It was like watching a twight light where people just keep disappearing into back room. read more

This store is the place where I bought my beloved 2nd gen blue iPod mini a couple of years ago, and, more recently, where I bought my iTouch, as well as a (blue) case for it. I've found the service to be great. The employees are very well informed, know what they're talking about, and are friendly. When I was having a couple of issues with my iPod mini, I took it in there, and they told me immediately what the problem was, and how I could fix it at home. I tried it, and everything went back to normal. Yay! I don't really have any negative things to say about the store, but I like to reserve 5 stars for places that go above and beyond my expectations. This is still a great store to play with the new Macs, try out the iPods, and make well-informed decisions before putting down the money to buy a new electronic. read more

I'm pretty new to this whole "Apple" thing. I picked up my first iPod only a year and a half ago. I quickly upgraded from a Shuffle to Touch and have led a happy life ever since. Except when I tried to upgrade to the 3rd Gen OS. I put it off as long as I could, but eventually all the apps ("apps" is an abbreviation for "applications" that I just made up. Pretty clever, eh?) started requiring it so I took the plunge. Well of course it hosed my Touch and it wouldn't even turn on. The dreaded Grey Apple of Death. I took it into this store without an appointment and was greeted very politely by several employees. After just a couple minutes a very nice young lady asked me what the problem was, and she just installed the new OS for me free of charge (not even the $5 the upgrade normally costs). She said it was probably something on my computer interfering with iTunes. Who knows, but it sounds good right? Great customer service here if you ever need a hand. read more

I needed a new battery for my refurbished iPhone 8. I had a warranty through the seller on Amazon which would have necessitated me sending it away for a week and paying a deductible. So I went to the Apple Store and they were able to fix it while I waited for an hour and charge a lot less. The lady who helped me was very helpful and friendly. They have a very organized COVID response system in place which is reassuring and shows they really have incentive to stay open. read more

Purchased an apple product the day after Christmas online and did a store pick ip. Went to the Bellevue apple store to pick it up thinking it would takle forever to pick up my new device especially right after Christmas. I literally was in the store less than 10 minutes. Service was great, the lady who first greeted me was a bit awkward though but that's just my opinion. Other than that great experience, friendly and knowledgeable staff. read more

I came in here because the home button on my iPod Touch stopped working. + I was immediately attended to, I didn't get more than 10 steps through the door before someone approached me and asked what kind of help I was looking for. + My issue was immediately addressed (although I had an appointment booked earlier) so I had virtually 0 wait time. + Everyone who worked there was really nice and seemed eager to help me solve my problem as soon as possible. + Because my iPod was still under warranty, they insisted that I get a replacement seeing as the old one was inoperable. They brought one out from the back room in less than two minutes. + Environment is huge and spacious with skylights in the ceiling, so even when you have to wait there for a long while it's still enjoyable. Very clean windows and glass doors -- spotless. It looks like they really care about appearance here. + I was never upsold anything, nobody pressured me into buying additional products. I really appreciate that. I honestly can't think of anything that went wrong with my experience... if you go in with a good attitude, you're bound to have a good experience like mine. read more

Here is the text messaging exchange between the Apple Store genius and me from the time I reserved the 5 hour appointment at 9:34 to when I arrived at the store at 10:51. Apple has a serious problem, it seems they want to harass their loyal customers into buying AppleCare subscriptions for more money, and they don't seem to care. I'm done with Apple and I'm selling my 2009 15.5" MacBook Pro with 4GB RAM, 2 iPods, and 1 AppleTV if anyone is interested. I think Apple has become the new Ma Bell, "We don't care, we don't have to." Monday, February 19, 2018 Apple Store genius: 9:34 We've held your place in line at the Genius Bar. You'll get a message when it's almost your turn. Apple Store genius: 9:35 Reply "1" to cancel at any time. Apple Store genius: 10:25 We'll be ready for you sooner. Please wait for a message around 10:45 before returning to the store. Apple Store genius: 10:27 We're almost ready for you at the Genius Bar. Please let a Specialist know when you're here. Apple Store genius: 10:39 We're ready for you now. Check in with a Specialist so you don't lose your spot. Apple Store genius: 10:46 AM You haven't checked in, so we had to move on to other customers. If you need help, talk to a Specialist or visit apple.co/CAS. John R: 10:46 3 Mins. John R: 10:49 I'm herr John R: 10:51 In line. read more

I was told to come for a walk-in appointment and when I got there they said no appointments are available.

Cashier was efficient and pleasant and answered a few questions. Lines outside store were not signed and staff took 5 minutes to show up and tell people where to stand for device pickup or Genius Bar. read more

Was at the Apple store today yo purchase I new iPhone . Ended up leaving the store without a purchase . Waited for salesperson for over 40 minutes . No one ended up helping us. Really felt like our business did not matter to them at all. Left feeling disappointed and a little angry. A person business should matter! read more

Beware of atrocious customer service!!! This store is WAY too arrogant to be an Apple store. Staff simply just didn't care. Bring a technical problem to them, they blame everything on the customers! Stay AWAY!!! This afternoon my wife brought her iPad to this store to hopefully get fixed. Her iPad crashed upon her pressing the Update button. She first talked to a guy who couldn't help her. She asked for a more senior person and got this loud lady, supposedly a manager at the store, without even asking a question, just started yelling at my wife in a very loud, obnoxious voice. She blamed my wife by not backing up stuff before upgrading to a new OS. (If my wife knows how to back up stuff to the cloud, she would probably just stick with Windows 10 devices like Surfaces!!) She then said everything is my wife's fault, probably dipped the iPad to the water, which never happened. She also then said there is nothing she could do, and she said she was debating with my wife when really it was just her yelling at my wife. My wife's English wasn't perfect, so this person took advantage of the fact that my wife couldn't argue back and just literally shredded my wife into pieces. Who would've ever believed, that all these happened at an Apple Store, in a town like Bellevue!! After dinner, we felt like we just couldn't take it anymore. We called the store, and asked for the name of the person that yelled at my wife. Talked to two people, finally spoke to this manager guy named Kevin W. Kevin seemed to be a nice guy at the beginning, willing to listen. He gave a few different ways we can provide feedback or complaint to. Unfortunately, with my wife's accent, the took her email address down with the wrong last name... :-( This means we could never received the "We Want Your Feedback" mail. Kevin pointed out that we could give feedback on the Apple.com site, we will give that a try but regardless how much we needed to get this person's name that rudely treated my wife this afternoon, Kevin just would not give us that name. Knowing full well that the website would just lead to a black hole, and not having that specific email because the store took the wrong email address from my wife, we could never reach anyone at Apple with this complaint. Kevin ended up didn't want to talk to us. This was the sad ending to this traumatic experience for my wife. She was with my young son as well at the time this incident happened. Apple, you guys are getting arrogant and just don't really care about your loyal customers anymore! This store, traditionally busy, simply just don't care either. If you have Apple products wanting to get service from this store at the Bellevue Square, you can pretty much forget about it. Oh by the way, they don't treat people who don't speak English well. If you don't speak perfect English, be careful, think about buying stuff from elsewhere!! read more

Beautiful store... products, blah, blah, don't think this needs a review... but the wait can we long - good thing they have so many gadgets to play around with ;) read more

The management is chaotic to say the least. Have to echo other customers. Last Saturday on 2/13, it was snowing. After received the Genius Bar reservation confirmation, I fought so hard to get to the store by shoveling the driveway for over an hour, only to find the store was closed. Since many other stores in the mall were open, I hang around to wait for a couple of more hours with no luck. The service is really NOT up to the bar of the brand and the technology it possessed. read more

I was 5 min late for my appointment for the battery repair and they canceled it. They asked me to come back in 3 hours to drop off my phone. The estimated repair time was 1.5, then changed to 2h and the phone was delivered 2.5h later. Apple failed to install proper batteries and failed to provide customer service. read more

Worst experience I've had at a store in a long time. No customer loyalty even when I asked to talk to the GM. Needed a battery replacement since my phone was in poor shape (battery recall). Had to wait over a month and they made me wait 3 hours to replace the battery when I brought my phone in. I told the GM I was going to post this poor review with their poor service level. read more

Awful customer service, if you can even call it that. I dread coming here each time, and it seems worse each time. Go to another location if you can. read more

Worst consumer experience ever. Apple in Bellevue Square, WA is a place where the customer is 'never' right and they like to let you know it in condescending ways. I took my iPhone 6 in last month to have the display repaired after it cracked. When I got home I picked it up by the hole at the top of the screen and it started to crack in a spider-like fashion (probably weakest near that edge). Still, brand new glass and it shouldn't of broken. This week, I took it back in to get it replaced again and told them what happened. Both the tech and his manager gave me some line about them being so very-well trained to spot a screen that was damage by an impact, which it certainly had not. They wanted another $150 bucks to fix it so I told them no thanks that I wasn't in the mood to shell-out $300 inside of one month for something that shouldn't have broken, and that I'd take it elsewhere. Considering filing complaints with the BBB and FTC. This is bullshit! read more

Frustrated by the fact that we went to the Apple Store at U Village for Air Pods, were told they were out but DID have them in Bellevue. Called Bellevue on way to insure they had them and would if we were on the way, only to be arrive and be told they were sold out. Apple employees showed no empathy or consideration for this inconvenience. read more

I was having some issues with a click pad that wasn't working correctly on my Macbook and took it into the genius bar for a repair that was covered under my apple care plan. I have to say... they did mess up the first go around and created a new problem and they did mess up the second time too. But they more than made it up to me with a very generous offer that I probably shouldn't discuss here. It blew me away and made me a very happy customer. I've always been an Apple fan, but how I'm fanatical about their customer service as well as their products. read more

Helped me with my iPhone. Didn't have an appointment for the Genius Bar, but got me in after a short wait. A.J. was professional, knowledgeable and extremely helpful. I was visiting the area, saw an Apple Store was close, and went in. My first visit ever to an Apple Store. If they are all like this, I'll definitely be back! Helpful staff, without being to pushy. Comfortable environment. And, most importantly, resolved my problem. As an extra bonus, he was able to do so at no charge to me! read more

I am Phil. I had a great experience at the Apple store in Bellevue Square mall today. Went in with my iPhone that had a loose screen. Joey helped me out and got it looked at really quickly (side note, make your appointment ahead of time to visit the Genius bar). They deemed the screen faulty and fixed it in 1 hour under warranty so I paid nothing! So happy to get a new screen. Apple is the best, I will never sell-out and go with another subpar mediocre brand. 5 stars! read more