DO NOT HIRE - Completely Unprofessional, Untrustworthy, and Disrespectful…read more
Our experience with Arizona Moving and More, owned by Melissa Ramirez and operated alongside her son Brando, was an absolute nightmare from start to finish. This company is the textbook example of how NOT to run a business.
We hired them to move us from one two-bedroom apartment to another on December 31. It was a straightforward job that should have taken 4-5 hours max. Instead, due to their poor planning, lack of professionalism, and inefficiency, it dragged on for 12 hours. That's triple the expected time -- and triple the cost and stress.
The crew was clearly untrained and careless, resulting in significant damage to our property. They broke our glass bar table and completely ruined a brand-new Anthropologie entertainment center worth over $3,000. These weren't minor scuffs -- these pieces were damaged beyond repair.
When I tried to discuss the issue with Melissa, she constantly talked over me, refused to listen, and offered zero solutions. She repeatedly referenced her supposed "corporate experience," yet demonstrated no professionalism, empathy, or accountability. Her tone was rude, dismissive, and completely inappropriate for someone running a service-based business.
She filed an insurance claim and told us we'd be compensated $0.20 per pound -- a ridiculous and insulting amount that came out to $33 total. That's their idea of fixing over $3,000 in damage? That's not just bad customer service -- it's predatory business behavior.
Brando, her son and co-owner, initially sounded more reasonable. He acknowledged they had dropped the ball and promised to "make things right." He then proceeded to ignore all follow-up communication, never returned a single call, and completely disappeared from the conversation.
To add insult to injury, we then started receiving calls from their own employees, who told us they hadn't been paid and were asking us for money. That's right -- the movers claimed they weren't compensated and reached out to us directly, putting us in the middle of what is clearly a mismanaged and unprofessional operation.
Then came the double charge. They charged us twice for the same move. When we raised the issue, we got nowhere. And now Melissa is recording our phone calls without any resolution being provided -- just more avoidance and attitude.
To summarize:
Took 12 hours to complete a 4-hour move
Damaged expensive furniture beyond repair
Offered an insulting $33 in compensation
Failed to follow up or make it right
Had unpaid employees call us for money
Double charged for the same service
Owner is rude, unprofessional, and completely dismissive
This company is not reputable, not responsive, and not to be trusted. Do yourself a favor -- hire anyone else. Arizona Moving and More will take your money, damage your property, and leave you with nothing but frustration and regret. They are running a scam with a smile.
Avoid at all costs.