The worst moving experience I have ever had. Please, do not use these movers!
Communication was terrible. I called to confirm the schedule, and (much later) received a text message as a reply, rather than a call. Sketchy, but okay.
Movers showed up two hours late, without masks. When asked to wear a mask, they put them on for a bit, but two out of the three quickly took theirs off (and one was spitting all over my yard--horrifying in a pandemic). I really should have asked them to leave as soon as I saw them without masks!
I had furniture to take apart, but the movers had absolutely no tools, which is very strange. I had to go out and buy my own tools, took apart my furniture, and showed up at my storage unit the next day to add the furniture.
I was horrified at the contents. My belongings--including delicate, breakable items--were literally thrown inside, with no absolutely no care or organization. There were bags and bags of unopened moving blankets, paid for along with my moving box, that the movers had simply decided not to use. My breakable glass pictures were just thrown in there. And the damage! The slats from a bed frame had punched through a bookcase, absolutely ruining it. The unwrapped breakables (including furniture--none of my furniture was wrapped--and the lack of organization (a box almost fell out on the U-Haul representative who opened it) makes this box unshippable. Everything will have to be taken out, wrapped, and repacked before use.
I called the moving company to see what they could do to make this right, but they absolutely refused to work with me. I understand that they were on another job at the time of my call, but considering the state of my storage unit, I asked if they would re-pack my box. However, the person I spoke to--Adam--was incredibly rude and condescending. When I mentioned that none of the moving blankets had been used, he suggested that of course not all of them would be used.... even though there were bags and bags of unopened bags of blankets, and my breakables--including framed wedding photos--were thrown inside with no care. He also denied responsibility and said he didn't know anything about the box, even though he was leading the move. As a customer, I have never been treated so poorly.
Beware of using this company. When they get paid, they are done with you, and don't care about your experience. I have submitted a dispute through my credit card company, and with all the photos I have of the sorry state of my moving box , I am hopeful of a positive result. read more