Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

The service was good. The pricing / billing policies horrible. Even though some of these policies…read moreare industry standard, to me that does not afford any company cover. A bad policy adopted by one or everyone is still bad policy. My plan price dropped by more than half. It as that way for 9 months while i paid the old price. I had had calls with them and never was it mentioned we have a better plan / pricing for you if you're interested (many other companies ask this but not all). Only when i tried to cancel: The website MADE me call. Then of course they have wonderful pricing all of a sudden. Not only did they try to promote this dishonest practice, the level of attitude, i guess maybe they don't like it for a customer to criticize a policy. In any event..i'd rather pay more than the new price they finally offered than pay a clearly dishonest company any more money. My new plan is less than my original price with Frontier but more than what they offered to avoid my cancellation by $10/month. Money well spent. -sun 2026

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

Spectrum has been one of the worst internet-service experiences I have had. Door-to-door sales…read morerepresentatives make big promises about promotions and savings, but they do not adequately explain the actual service quality, equipment needs, or long-term costs. In my experience, the wireless connection was unreliable and failed to provide adequate coverage throughout the property. I eventually had to spend additional money on multiple routers and other equipment just to obtain a usable connection. After the promotional period and equipment expenses are factored in, the service may cost more than competing providers'. The sales representatives seemed focused on getting customers to switch rather than making sure the service would meet their needs. Poor coverage, unreliable connections, added expenses, and disappointing customer service made switching to Spectrum a costly mistake.

The worst ever. My television keeps freezing. When you try to call them they will automatically…read morereboot you r system. Sometimes it works sometimes it doesn't. Then you have to go through the process of trying to get someone to talk to. Good luck with that. In the meantime you miss the programming that you enjoy.

I highly recommend Supermatrix Communications. They gave me a fair price and did an excellent job…read more They cleanly ran the coax from the garage to an interior closet so I could move my Cox cable modem to a central location in the house. They ran a LAN category cable from the new modem location through a wall with a nice category cable, LAN jack, and wall plate. I highly recommend their work. They did an excellent job and cleaned up after themselves.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I don't often leave negative reviews, but after spending the past two months trying to resolve a…read moresimple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

By far the worst internet provider I've ever used. We've had constant outages for three weeks, and…read moreafter Starry replaced our router, the problem actually got worse. Now our internet can be down for hours, and restarting the equipment is only a temporary fix. What's most frustrating is the lack of urgency and support. Appointments are often several days out, and we've received very little effort toward actually finding the root cause. Of all the internet companies I've used, Starry is by far the worst. Three weeks of unreliable service and this level of customer support is completely unacceptable.

I've been with GeoLinks for more than 3 years and the few times it's gone down they were able to…read morebring it back up right away. Their staff is always helpful. I have their least expensive service and I'm able to stream whatever I want and use my cell phone without walking around outside looking for a signal. I would highly recommend GeoLinks, great reception and outstanding service.

The absolute best service ever. Our church needs reliable internet connection, Especially now when…read moreservice is being live-streamed and video links to YouTube. We are never disappointed by our service and can count on reliable- super fast connectivity. Thank you all and God Bless.

Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

Domingo is a great guy! Hooked me up with the new iPhone 13 pro max! Free case, screen protector…read moreand a phone holder for my car! Check his store out, you will not be disappointed! Also wanted to mention that he does payment plans through progressive leasing! If you don't have the funds, there's always a way! https://progleasing.com Thanks again for the purchase!

From the owner: Wireless Professional Solutions has been serving the Jefferson Park community and surrounding Los…read moreAngeles areas since 2015, providing cellular solutions with personalized service to West Adams, Leimert Park, Culver City, and Downtown LA. We're your one-stop shop for all your communication needs - from the latest smartphones to accessories and phone repair services. We understand that everyone has different needs when it comes to communication devices and services, which is why we offer a wide range of options from budget-friendly to premium solutions. Our knowledgeable staff is here to help you find the perfect devices and plans for your lifestyle and budget. We take pride in building lasting relationships with our customers and providing expert guidance for all your cell phone needs. Whether you're looking for a new phone, need assistance with your current device, want to explore different carrier options, we're here to help you stay connected.