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    Verizon

    4.2 (170 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Verizon

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    4 days ago

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    1 month ago

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    3 days ago

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    23 days ago

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    5 months ago

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    8 months ago

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    5 months ago

    Arturo was AMAZING!!! Hands down the best experience I have ever had with a mobile device retailer. Thank you!

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    1 year ago

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    1 year ago

    Jose helped me after my phone was stolen. Best customer service I've had in recent memory.

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    1 year ago

    Very knowledgeable staff. Pretty short wait. Good in stock selection. Easy parking underground.

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    2 years ago

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    1 year ago

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    8 months ago

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    8 months ago

    Arturo was very helpful and knowledgeable. I was in and out of there in less than 20 minutes.

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    9 months ago

    Myles was extremely helpful and got everything set up quickly for me with my new phone.

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    1 year ago

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    2 years ago

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    11 months ago

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    1 year ago

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    6 months ago

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    3 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    1 year ago

    I came right before closing Jose (with the beard) was kind and efficient got me the home internet and explain everything perfectly!

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    2 years ago

    All verizon service is becoming the worse a nightmare to try to communicate with them. Metro PC I think does way better

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Thanks for the great service Jose (with the beard!)! Easy transition from phone or phone.

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    Page 1 of 5

    Ask the Community - Verizon

    Review Highlights - Verizon

    Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future.

    Mentioned in 43 reviews

    Read more highlights

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    BAI Connect

    BAI Connect

    (786 reviews)

    Sherman Oaks

    Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

    This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

    Verizon - mobilephones - Updated May 2026

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