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Best Buy

2.5 (948 reviews)
Open 10:00 am - 9:00 pm
Updated 2 months ago

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Jessica S.

Buyers beware. Do not rely on their service. In fact, it has been the worst experience I have ever had at any brand. Home Depot, Costco, literally anywhere would be better than Best Buy. I ordered a fridge/freezer over 10 days ago, and I ordered the "HAUL" service to remove the current fridge/freezer. They didn't have any availability for delivery for a few days. Fine. I book it for Friday, January 30th. They give me the time spot of 12-4. Dont show up till well after that time. Come into my apartment and pull my old fridge/freezer that is dead out of the alcove...into the middle of my whole kitchen. I assume they're going to haul it out but who knows because they don't speak a single word of English. They do some measurements and leave. I am waiting for them to come back for about a half hour when I finally call the man's cell who came to my apartment. He had called me to tell me he would be 5 minutes an hour late so I had his cell. Thank God, because evidently BestBuy (despite it being an electronics store) does not have a phone. You can not get a hold of any store or manager. So, I called and he hung up on me 3 times. After that I call the call center with more people I can barely understand. 3 hours of calls to Baghdad on my Friday night and they determined that the truck was too big to park anywhere near me, which was just a blatant lie. I live directly across from two parking lots on both sides. All of this wouldn't be disastrous if they hadn't move the appliances into the middle of my kitchen. I am in a wheelchair. I could not push the fridge in or get around to get to my meds. I had to call the police for them to come and push the appliances out of the way. The best consolation they can offer me is a smaller truck so they can park with different delivery men on Tuesday, February 3rd. 3 days later. They can also not give me a better time slot than 9 AM - 4PM. The entire day. I will know have two days I had to take off work. Best Buy has already taken the money from my Bank for their products and services so I am hoping for the best. I call them the day before and ask if they can come in the morning or before noon. They flat out say no. So I am waiting all day today and guess what they don't show up until 530PM. They call again and say they'll be there in 20 and then never show up. I call them back. They say there is no parking. I go downstairs and theyre parked in a parking lot. There is a meter and I offer to pay for it and they say don't want to get a ticket. I guess BestBuy Delivery men don't know how to read parking signs. I tell them Ill wait by the truck. They call BestBuy and say there is no parking. Again, blatantly lying. I call the police again because at this point it's like they have stolen goods on their truck and the officer comes and says he will watch the truck, but their feelings are hurt that I called the police and refused to help me. Very professional. The officer is going to take me to the store tomorrow to speak with the manager as they don't have phones there to correct any situation. I call the call center again and they say "they understand but the best they can do is deliver it this Friday, February 6th"...oh, and they can't give me a time. Ill have to take off work for a third day. 9-4 is the best they can do and we all know how this story ends. They'll be even later than that. Won't speak any English. Multiple excuses. Never use them for any delivery. There are tons here that will tell you about their cancellations and rules and paying for things they don't honor. Please save yourself the time and stress and energy. It's not worth saving the 50 here or there.

after 6 hours my sheets are still damp, yet they say this is standard and there is nothing wrong with my dryer? Such a scam.
Malery V.

A year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! Attached is an image of sheets that I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers' satisfaction and trust, customers who keep their company in business.

Btw if you're looking for a gaming monitor go samsung!
Jesus P.

Starting off with the fact that purchasing something with little to no knowledge is a very difficult thing to do but thankfully I ran into Travin who works in the Computer/gaming department and it was truly like god sent someone who understands my needs. He was so patient and thorough with helping me decide my decision on my new gaming Pc and monitor. I'm so happy with my purchase and experience. I will be back for some more things in the near future and I trust that I will get what I'm seeking with the right help.

Entry
Alex D.

Went here for my phone repair screen, it was pretty seamless and quick process, unfortunately took a while to look up my account and locate my purchases. But overall i got a good service and i was able to get my phone screen protector replaced without any fuss. Definitely recommend having a screen protector and getting it here since it has lifetime warranty and when it cracks you can just come on it and replace it.

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Best Buy Reviews in Other Languages

Ask the Community - Best Buy

Where is "curbside pick up" parking at this location? Is it inside the parking garage? Or are there spots reserved on La Brea?

No, just inside the store next to the cashiers.

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Review Highlights - Best Buy

Went in with a colleague to find a prepaid mobile phone and the entire staff was super helpful.

Mentioned in 11 reviews

Read more highlights

Home Shopping World

Home Shopping World

3.6(9 reviews)
3.1 miKoreatown, Wilshire Center

On Sunday afternoon, April 5th, I went shopping at Home Shopping World…read more This is a Korean shopping store that my mom visits often. She especially loves it because they carry so many useful household items and Korean food products. We bought several things that day, and the staff there were especially kind and helpful, which made the experience even better. I bought a pair of indoor slippers to wear at home, and they were very considerate and let me try them on before buying them. I really appreciate their kindness.

This is a good alternative to Kim's Home Center (Olympic Blvd)…read more I specifically was looking for women's sun hats, and they have some cute ones for $10-11. At Kim's Home store the hats and clothing are much more expensive. I picked up some K-Beauty sales. They promo various sales, but I don't know that I could really understand what the pricing really was... Buy 2 then this price, buy 3... Is it per item or total price, those kind of questions may be hard to get clear answers. I will say if you do not speak or read Korean, this store may feel a bit of a struggle. I'm Korean Ame, but I felt like I partially got by. You kind of need to know what you're looking for if you come here. They have a lot of bulk supplements (I could not manage reading those labels to understand what items were) but I'm sure you could find great deals if you know what you're looking for. Kim's Home has much more general selection and offers variety of brands, not just Korean brands. Home Shopping world seems to offer primarily Korean and Asian made brands.

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Home Shopping World
Home Shopping World
Home Shopping World

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Aroma Scent

Aroma Scent

4.7(13 reviews)
3.0 miKoreatown

Great shop for all your home needs. I've been using the lavender mist and lotion from here for…read moreyears! I greatly appreciate the service from Lea. Recommend anyone in the area looking for beautifully crafted scents and home products to come here!

I absolutely love shopping at this store for a treat to myself and gifts for friends and family. My…read morego-to's to buy from here are the candles and body products. I am such a big fan of the beautiful candles sold at this store. They're very high quality and immediately make my house smell amazing and feel cozy. If you're not a candle person, the diffusers from this store are another great alternative. I have these in my bathroom and they do a great job of making the area smell so nice. The specialty body products at this store are also wonderful and I love the lavender bath salts to help with my muscle aches and relaxation routine. I've gifted so many of the body creams and lotion sets to my friends and family who all then ask me where I purchased the gifts! I then recommend they shop at Aroma Scent and go there too. During these tough times, I really love supporting small, local businesses. This one is such a hidden gem and the service is incredible. I feel so welcomed and attended to in the store, and I love going back to the store. I'm so glad it opened again after a brief break due to COVID. Come here and you won't be disappointed. I also just bought a new diffuser and enjoying this new addition to my work from home office.

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Aroma Scent - Great tea kits

Great tea kits

Aroma Scent - Great lotions

Great lotions

Aroma Scent - Lovely smelling candles

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Lovely smelling candles

Best Buy - electronics - Updated May 2026

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