Bryant advisor from customer service helped me and my fiancé out, for a warranty claim for my Dyson vaccum He made it so easy and simple for us to get in and out. he was amazing a young polite kid so nice so helpful and explained well He was the best! 5 stars Also Blake from the meta glasses section is amazing along with his partner the women I forgot her name , he had the best customer service skills 5 stars to this Best Buy :) always come here !! They value their customers here!!! 100% come here read more

Best Buy - Electronics Near Me - West Hollywood, California

I waited for sales rep for more than 30 minutes. I requested sales rep and end up helping other customer read more

Best Buy - Electronics Near Me - West Hollywood, California

I called Best Buy before I got here and they had 1 left. I did my research on this pc and people that reviewed it said this was perfect for 1440p high end gaming and my decision was already made. The customer service here is very friendly and helpful and I haven't been to this location in a while but I see the quality here is still good when it comes to positive experience. I will definitely start coming here and avoid eBay like the plague when it comes to electronics. read more

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Late review for July for headphones. I went in twice on the same evening as I was researching which would be best for me, first time I went in noone came to help me, NOONE, I left for a little bit and came back. Does anyone work the floor? I found some headphones with no help again and went to pay. They apparently were not priced correctly so I said maybe they were moved to the male cashier, thinking he would help me on the floor like an actual employee who needs my money for his hourly rate, he took the box and threw it in the return crate. And I mean, THREW IT! Another employee told him to not do that. The employee didn't apologize or even ask if I needed help with looking for other ones or any help at all. I left and will never return. read more

I came into Best Buy to buy a new laptop, and Cole genuinely did me dirty. Cole finessed me into signing up for a Best Buy credit card without being upfront that it was a CREDIT CARD. He deliberately avoided using those words when explaining the "promotion". He then pushed me to use the card for my laptop, telling me I would get money back from the purchase that I could use to make a payment toward the credit card balance. He specifically stressed this as a reason I should use the card. I made my purchasing decision based on what he told me. About 15 days later, I received the $100 reward, only to find out it was Best Buy store credit and cannot be used to make a payment toward the credit card. So yes, Cole lied to me. Because of what he told me, I opened a credit card I didn't intend to open, spent more than I planned, and ended up with $100 in store credit instead of the money I was explicitly told I could put toward my card balance. This wasn't just a pushy salesperson trying to make a sale. He gave me false information about the promotion to get me to open and use a credit card. The whole interaction felt like dealing with a shady used-car salesman. Cole, you lied to me, and that lie genuinely messed up my finances. I regret making this purchase through Best Buy and will NEVER shop at any Best Buy again moving forward. read more

My advisor Matt was amazing - but the company is incredibly poorly run. I will never buy from them again. I ordered speakers - he said it would take 2-3 weeks to get them in. (I could have bought them on Amazon for the exact same price and they would be here within 24 hours but he was very helpful and I want him to get the commission.) The speakers arrived after 3 weeks and they were the wrong color! Matt reordered them with a RUSH and said it would take 4-5 days. It's now 5 days and Best Buy is telling me it's going to take another 7 days. It's going to be more than ONE MONTH to finally get my speakers? And I could have gotten them in 24 hours with Amazon??? I don't like going to Amazon for everything - but unless Best Buy can get their act together - they will probably go out of business soon. read more

Sales person "Kylah" was so helpful. When I entered the store, no one helped me except her. Everyone else walked by me as if I were invisible. I just wanted to purchase a TV and "Jorge" walked right past me while I called out to him, just rude! I was about to walk out because the Customers service is awful until she offered to help me, thanks Kylah. read more

Made an appointment on their Best Buy website to replace my iPhone 13 Pro battery. Upon coming, the associate said their Apple Technician leaves ~3-4 hours before store closing and beyond that, they are out of the iPhone 13 Pro batteries anyways. Seems like they could've communicated this on their website better so that people aren't booking appointments and wasting their time. read more

Best Buy Hollywood (LaBrea / Santa Monica) Please keep your hard drives stocked. Seems as if weeks possibly months go by and never have an adequate amount of stocked hard drives. Seems like all the surrounding cities do, but not Hollywood Thanks read more

Words cannot express the frustration I had with the laptop I'd purchased at Best Buy. It'd been into Geek Squad service at least 3 times. The sole reason that angst is no more, is due to your diligent, professional, and knowledeable Counter Intelligence Agent Senior; May Johnson, who resolved the issue. She is so skilled at what she does, it's as if I never had the problem to begin with, you can't put a price on that!. Kudos to May Johnson! Please pass this on the upper management. Thank you ~ Michael Jones read more

Nino Ruiz installed everything and saved me $ by not charging me for the bracket bc I only needed screws so he had extras instead of charge me for the whole bracket when I only needed the bolts. He needs a promotion!!!! read more

If i could not even give it a one star i would and i hate myself for even bothering to even write this and i am not doing this for THIS best buy . This place is awful . I bought a pre build gaming pc from them i barely used it it broke after 2 months . I returned it to them waited 45 days for it to be repaired the same day they said its ready for pick up they told me the case was damaged while it was shipped so they shipped it for repairs again which they said will take another 45 days . What the hell is going on at this best buy they made me wait a month and a half now i gotta wait more i cant get my money back or get a brand new one dont ever buy anything here please this is insane idk how this is even possible . Geek squad is awful customer service is ridiculous i should have had my friedn fix it at least it would not have taken 3 friken monts to repair . read more

ordered a tv with the specific guarantee of installation within 2 days. only reason i ordered. needed it for an event. cancelled my appointments so i could be here. no call, no confirmation. when i called, i was on hold for 45 mins, only to be told the installation was cancelled and i'd have to reschuedle for 10 days later. got a full refund. never again with Best Buy. total aggravation. don't care about the customer. read more

Shout out to Travis who helped me on Friday morning. I was in and out in 15 minutes with exactly what I needed, great knowledgeable service with a smile. Thank you, Travis. I hope your manager reads this and will give you a raise! read more

I came in a few minutes before closing looking at my dream laptop without even thinking of buying it knowing it was not in my budget at all since I'm just a college student, but a worker there called Sam helped me out by finding a laptop that has the same qualities and functions; he was very helpful overall! I ended up buying the laptop he offered me with a price I can work with, truly amazing staff working there!! 10/10 service :) read more

got me right in and out answered all my questions and assured me I was making a great purchase I'm really happy with my purchase thank you so much sam read more

Best Buy - Electronics Near Me - West Hollywood, California

Buyers beware. Do not rely on their service. In fact, it has been the worst experience I have ever had at any brand. Home Depot, Costco, literally anywhere would be better than Best Buy. I ordered a fridge/freezer over 10 days ago, and I ordered the "HAUL" service to remove the current fridge/freezer. They didn't have any availability for delivery for a few days. Fine. I book it for Friday, January 30th. They give me the time spot of 12-4. Dont show up till well after that time. Come into my apartment and pull my old fridge/freezer that is dead out of the alcove...into the middle of my whole kitchen. I assume they're going to haul it out but who knows because they don't speak a single word of English. They do some measurements and leave. I am waiting for them to come back for about a half hour when I finally call the man's cell who came to my apartment. He had called me to tell me he would be 5 minutes an hour late so I had his cell. Thank God, because evidently BestBuy (despite it being an electronics store) does not have a phone. You can not get a hold of any store or manager. So, I called and he hung up on me 3 times. After that I call the call center with more people I can barely understand. 3 hours of calls to Baghdad on my Friday night and they determined that the truck was too big to park anywhere near me, which was just a blatant lie. I live directly across from two parking lots on both sides. All of this wouldn't be disastrous if they hadn't move the appliances into the middle of my kitchen. I am in a wheelchair. I could not push the fridge in or get around to get to my meds. I had to call the police for them to come and push the appliances out of the way. The best consolation they can offer me is a smaller truck so they can park with different delivery men on Tuesday, February 3rd. 3 days later. They can also not give me a better time slot than 9 AM - 4PM. The entire day. I will know have two days I had to take off work. Best Buy has already taken the money from my Bank for their products and services so I am hoping for the best. I call them the day before and ask if they can come in the morning or before noon. They flat out say no. So I am waiting all day today and guess what they don't show up until 530PM. They call again and say they'll be there in 20 and then never show up. I call them back. They say there is no parking. I go downstairs and theyre parked in a parking lot. There is a meter and I offer to pay for it and they say don't want to get a ticket. I guess BestBuy Delivery men don't know how to read parking signs. I tell them Ill wait by the truck. They call BestBuy and say there is no parking. Again, blatantly lying. I call the police again because at this point it's like they have stolen goods on their truck and the officer comes and says he will watch the truck, but their feelings are hurt that I called the police and refused to help me. Very professional. The officer is going to take me to the store tomorrow to speak with the manager as they don't have phones there to correct any situation. I call the call center again and they say "they understand but the best they can do is deliver it this Friday, February 6th"...oh, and they can't give me a time. Ill have to take off work for a third day. 9-4 is the best they can do and we all know how this story ends. They'll be even later than that. Won't speak any English. Multiple excuses. Never use them for any delivery. There are tons here that will tell you about their cancellations and rules and paying for things they don't honor. Please save yourself the time and stress and energy. It's not worth saving the 50 here or there. read more

Best Buy - Electronics Near Me - West Hollywood, California

I'm surprised to see the string of 1-star reviews here. I've shopped here dozens of times over the years, and have never had an issue. I've found the staff, service, and support to be friendly, knowledgable and efficient. read more

A year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! Attached is an image of sheets that I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers' satisfaction and trust, customers who keep their company in business. read more

Best Buy - after 6 hours my sheets are still damp, yet they say this is standard and there is nothing wrong with my dryer? Such a scam. - Electronics Near Me - West Hollywood, California

I bought a Dell Latitude 5410 because the name "Latitude" sounded like freedom. Like exploration. Like I'd be out here conquering emails, spreadsheets, maybe even a little creativity. What I actually purchased was a portable lesson in humility, patience, and the slow death of human optimism. Turning it on feels like waking up a sleep-deprived office printer that hates you personally. The boot-up sequence is a full theatrical production. It doesn't start, it considers. It reflects. It loads like it's reading every file, one by one, out loud, in cursive. I hit the power button and the 5410 responds like, "Okay, but first, let's talk about your expectations and why they're unrealistic." And once it's on, the performance is what I'd call "interactive regret." You click something and there's this pause where you can feel the laptop checking its calendar. Like it's going, "Today, I can't, but I could maybe disappoint you tomorrow between 2 and 4 PM." Opening a browser tab is treated like a heavy lift, like I asked it to run a 4K video edit while solving climate change. I tried to open three tabs, and the cursor started moving like it was wading through oatmeal. The fan is the real star of the show. It doesn't spin up, it panics. The moment you do anything beyond breathing near it, it launches into this dramatic, jet-engine monologue. It's not cooling the system, it's communicating distress. I opened Google Docs and it sounded like it was trying to take off from LAX. If the laptop had emotions, it would be screaming Heat management, absolutely unhinged. The bottom gets warm in a way that's not "cozy," it's "this could be classified as a small space heater." Put it on your lap and it starts turning into a slow-cooked lawsuit. The keyboard area gets hot enough to make you type faster just to escape. Then there's the classic Dell experience: the random pop-ups, the background processes, the mysterious "helpers" that somehow make everything worse. It feels like the computer arrived preloaded with a bunch of little gremlins whose job is to whisper, "What if we just, slowed everything down," every time you're trying to do literally anything. Battery life is a fairy tale. It advertises itself like a laptop, but it behaves like a dramatic houseplant that needs constant attention. Unplug it and watch the percentage drop like it's paying rent. I've seen phones from 2012 hold on longer out of pure spite. The trackpad, also known as "The Guessing Game." Sometimes it scrolls, sometimes it highlights a paragraph you didn't touch, sometimes it decides your cursor should teleport to the corner like it's trying to escape the Dell ecosystem. It's like controlling a mouse using vibes and prayer. I tried to use it for a video call once, and the Latitude 5410 had a full existential crisis. The audio stuttered, the video froze, the fan went into emergency mode, and the laptop became an interpretive dance about suffering. If you want to look unprofessional, just show up to a meeting with this thing and let it start its turbine routine. This laptop has genuinely made me question human innovation. Like, we have electric cars, reusable rockets, artificial intelligence, and somehow a Dell Latitude 5410 still exists out here performing like a reluctant cashier on their last shift before quitting. I'm not even asking for speed. I'm asking for basic cooperation. I want it to open files without acting like it's doing emotional labor. I want it to run without sounding like it's filing for divorce. If Dell emails me to ask if I'm okay, I'm not. I've been gaslit by a laptop. I've stared at loading circles long enough to form a relationship with them. I've apologized to my own work ethic because the computer made it look like I don't care. Final verdict: The Dell Latitude 5410 is not a laptop, it's a test of character. If you're looking for a sports car of computers, this is a shopping cart with a squeaky wheel and one flat tire, that somehow still manages to catch on fire. If you want, tell me what part you hate most, fan noise, speed, battery, trackpad, and I'll sharpen the review around that like a sniper. read more

Awful. They made a geek squad appointment with me and when I arrived they suddenly couldn't help. Made me drive all the way across town

The customer service here is so poor that unsatisfactory is an understatement. Not a single person working there acts as if they want to be responsible for anything. Don't waste your time. read more

I took a disabled friend of mine to the BB West Hollywood store on a recent Sunday morning at 10:15 to be seen by customer service. After a THIRTEEN MINUTE wait, and several rude rebuffs by lazy clerks, we left. There was no-one else in the line. The store was Not busy. This is not the first time I/we have had issues with the staff at this store. No-one needs to shop there. Please share this with Corrie Barry, the BB $16M / year CEO. Inexcusable !!! Separate issue: BB now limits its returns window to only 15 days for most items. Buyer beware! read more

Geek Squad aka Best Buy Total Membership Renamed: "Countdown to Disappointment Policy" You are NOT considered a 'Valued Customer Who Paid Money' It actually feels like a subscription to 'SILENCE' not SERVICE It penalizes the people who need help the most. You pay for support but you get a Stopwatch (20 mins max) "Their so-called 'support'" is more of a drive-thru consultation. They [Assume] everyone is tech-savvy. Well, you know what they say when you 'ass-u-me'. (just saying) Best Buy Total aka Geek Squad: DON'T DO IT! It is not worth the hassle or frustration. They don't deliver on what they say. Most can not do what they say they can do. They only give you an 'allotted amount of time of 20 minutes' (they don't tell you that when you join) This in itself is a slap in the face to those who rely on support that they 'PAID FOR'. So, if you are someone like me who is not computer savvy and I need help. Forget it, you will feel as though you have been abandoned, dismissed, treated like a nuisance. Congratulations ~ You just got railroaded. Like I did. When I realized it when I went back a week later to get my laptop which was suppose to be fixed ... laptop was not even looked at. So no, it wasn't fixed. I tried to get my money back and they refused. The woman actually had the audacity to tell me that it would have cost more to have it looked at and diagnosed. I told her, " I already knew the problem when I walked through the door. I had already remote in with HP. It needed a new keyboard. I asked if they could fix it? I was told they could fix my computer. I was told it would be cheaper to pay for the annual membership so I did. When I came back a week later, I am told that it couldn't be fixed. So, I want my money back" They continued to refuse compensation even though my statement for reimbursement held weight with strong evidence and proof. read more

The employees were all so nice, specifically Sergio G.!! He helped me find the area with the cameras I was looking for and then gave me some great advice when they didn't have the exact item I needed. Thank you for all the help! read more

Mismanaged completely. A matter of time before this one closes. Went into the store, found a product on the shelf, went to buy it. Was told they could not sell it to me because it was put out too early. I asked if I could at least reserve it. Manager told me I should've know it wasn't available yet and that I should just come back when it comes out. I asked when that is and they didn't know. Needless to say I will not be shopping at this location again. I had the money in hand and ready to purchase, they didn't want to make a sale and blamed me for trying to buy a product that was on their floor. Never again. Management mishandled this and could have communicated and not blamed the customer right off the bat. read more

Starting off with the fact that purchasing something with little to no knowledge is a very difficult thing to do but thankfully I ran into Travin who works in the Computer/gaming department and it was truly like god sent someone who understands my needs. He was so patient and thorough with helping me decide my decision on my new gaming Pc and monitor. I'm so happy with my purchase and experience. I will be back for some more things in the near future and I trust that I will get what I'm seeking with the right help. read more

Best Buy - Btw if you're looking for a gaming monitor go samsung! - Electronics Near Me - West Hollywood, California

Went here for my phone repair screen, it was pretty seamless and quick process, unfortunately took a while to look up my account and locate my purchases. But overall i got a good service and i was able to get my phone screen protector replaced without any fuss. Definitely recommend having a screen protector and getting it here since it has lifetime warranty and when it cracks you can just come on it and replace it. read more

Best Buy - Entry - Electronics Near Me - West Hollywood, California

We bought 4 items today... Microwave and earplugs. Good service!......................... And good parking lot...... read more

Best Buy - Electronics Near Me - West Hollywood, California

Buzzard and rude customer service experience. I was about to spend a couple thousand dollars on speakers, I told the guy that I essentially wouldn't be able to purchase unless they were able to install them this week because we needed them for an event, and he replied that they did $1 million in business yesterday and it essentially wouldn't make a difference if I bought the speakers or not to him... what a crazy thing to say to a customer! I had also just spent $2k on a TV with the same exact guy a month before. I think it goes a long way to make customers feel valued when they spend their hard earned money with you and it was a bit insulting. read more

Their Best Buy membership sucks. I paid $200 for the membership to have my item fixed by qeek squad and they didn't do nothing. Qeek squad are not professionals. They're just workers who know basic stuff. If you want the electronics fixed, take it to a real repair shop that know what they're doing. I called Best Buy customer service more than 5 times and all of them have hanged up on me. Bad service. read more

I had a wonderful experience with one of the IT people, Jerrod. I spilled water on my MacBook and he let me retroactively purchase the Geek Squad insurance. When they weren't able to fix it, he refunded me for the computer, which is incredible!!! He was even able to get all of my data off of the computer. I am extremely grateful. Excellent customer service!!! Thank you!!!! read more

I'm glad to see Best Buy still going strong where other retailers have failed. Everyone here is super helpful. This is a well-managed crew. Many places have seen their customer service decline post-pandemic; this Best Buy is defying that trend. Instagram: @AllAmericanJock read more

I came in to best buy and purchased some translation ear phone to be used with my phone. We where not sure what type to by for my son with was a surprise for him. He had an iPhone or an android. The salesman said won't worry I could return them at any time. So I paid $271.00 for them. To make a long story short he has an iPhone. Because of my work schedule 12 to 14 hours 6 days per week I could not make the 45 minutes drive back to the story until 14 days later to return them. Contrary to what the sales person told me they said I could not get my money back and had to take a best buy credit. But if I was a member I would have 60 days to return them. So I was forced to take a credit when I paid cash for them and forced to still spend at a store I never go to. The are a crooked business. I will never ever refer anyone to them or buy from them. read more

Do not buy a washing machine from Best Buy. I was sold a lemon washing machine. It broke on the second day I had it. The customer service at Best Buy was impossible to reach by phone. Therefore I had to go back to the store to report it. It took 4 days to receive the machine at home delivery. Then a third party delivered it without the new hose I bought. They trashed my service porch with dirt etc. I did not want to deal with this store anymore. Just wanted my money back. After they picked up the machine and got water all over my floor they wanted me to pay them $114.00 for picking up the broken machine. Had to get someone to clean the floors and paid them $150.00 and they think I owe them money. Terrible customer service. Do not use them. Try Home Depot or Sears. read more

I came in to this Best Buy location and bought a 65" tv, I brought it home and after a few days I told myself I should've gone bigger. I called customer service to ask if I can return the smaller tv I bought for a bigger tv which they said yes and I informed them I no longer had the original box it came in to which they said it would not be an issue. Long story short I went to this same location bought the bigger tv I wanted and was told by Best Buy phone customer service/support that according to Best Buy policy I can return the smaller tv to any location, I attempted to return it to the Culver City location and was basically turned away for not having the original box and they seemed clueless and didn't even bother to try and listen to the information I was given by customer support, I was upset and went back to the West Hollywood location where I bought both tvs. I brought back the 65" and they accepted my return NO PROBLEM! Thank you West Hollywood Best Buy and Chris/the customer service crew that helped out today. Much appreciated, 10/10 recommend this location if you're in the area! Culver City DO BETTER! read more

I actually had two gentlemen help me that deserve this 5 star rating. I didn't get the name of the sales rep but he saved me a ton of money on a new computer with 24 months no interest financing. Honestly, I don't care what others are ranting about here. The deal i got at Best Buy was a steal. The second person is named Michael from Geek Squad. He too went out of his way to help extract my files from my old computer that lost power. I needed my files urgently and this guy helped me retrieve them by showing me the proper external drive to purchase. With technology moving so fast I had a hard time identifying my hard drive so Michael really saved my life. This guy saved me from hours of extra work due to my broken computer. I went in this store expecting mundane service. I left with unexpected benefits. read more

The employees are great and very helpful. Although, I recently purchased a GE refrigerator there and I've had lots of trouble with it. Best Buy only honors sales for 15 days, after that you have to deal with the manufacturer. And dealing with GE is a nightmare. I will never again buy anything from General Electric. Never. read more

The employees at this Best Buy are super awesome and helpful! I bought a refurbished MacBook Air from Best Buy online and unfortunately a week into using it, the keyboard started messing up :(( However, Lacayl was very helpful and knowledgeable. He listened to my concerns regarding my laptop needs for school and functionality preferences, and found me a great HP Envy as an exchange. read more

Order pick up was fast, easy and well organized! As soon as I entered the store, I was quickly greeted and asked if I needed assistance. When I said I was here to pick up an order, the kind gentleman at the door quickly directed me. I was literally in and out the store in 2 mins! I was also in this Best Buy a day earlier. It seems customer service has greatly improved. When I I used to shop here a year ago, you could barely get anyone with knowledge to help, but now, you're greeted several times during a single visit with associates eager to help you! Well done best buy! read more