I called Best Buy before I got here and they had 1 left. I did my research on this pc and people that reviewed it said this was perfect for 1440p high end gaming and my decision was already made. The customer service here is very friendly and helpful and I haven't been to this location in a while but I see the quality here is still good when it comes to positive experience. I will definitely start coming here and avoid eBay like the plague when it comes to electronics. read more

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Best Buy Hollywood (LaBrea / Santa Monica) Please keep your hard drives stocked. Seems as if weeks possibly months go by and never have an adequate amount of stocked hard drives. Seems like all the surrounding cities do, but not Hollywood Thanks read more

The employees were all so nice, specifically Sergio G.!! He helped me find the area with the cameras I was looking for and then gave me some great advice when they didn't have the exact item I needed. Thank you for all the help! read more

Made an appointment on their Best Buy website to replace my iPhone 13 Pro battery. Upon coming, the associate said their Apple Technician leaves ~3-4 hours before store closing and beyond that, they are out of the iPhone 13 Pro batteries anyways. Seems like they could've communicated this on their website better so that people aren't booking appointments and wasting their time. read more

Buyers beware. Do not rely on their service. In fact, it has been the worst experience I have ever had at any brand. Home Depot, Costco, literally anywhere would be better than Best Buy. I ordered a fridge/freezer over 10 days ago, and I ordered the "HAUL" service to remove the current fridge/freezer. They didn't have any availability for delivery for a few days. Fine. I book it for Friday, January 30th. They give me the time spot of 12-4. Dont show up till well after that time. Come into my apartment and pull my old fridge/freezer that is dead out of the alcove...into the middle of my whole kitchen. I assume they're going to haul it out but who knows because they don't speak a single word of English. They do some measurements and leave. I am waiting for them to come back for about a half hour when I finally call the man's cell who came to my apartment. He had called me to tell me he would be 5 minutes an hour late so I had his cell. Thank God, because evidently BestBuy (despite it being an electronics store) does not have a phone. You can not get a hold of any store or manager. So, I called and he hung up on me 3 times. After that I call the call center with more people I can barely understand. 3 hours of calls to Baghdad on my Friday night and they determined that the truck was too big to park anywhere near me, which was just a blatant lie. I live directly across from two parking lots on both sides. All of this wouldn't be disastrous if they hadn't move the appliances into the middle of my kitchen. I am in a wheelchair. I could not push the fridge in or get around to get to my meds. I had to call the police for them to come and push the appliances out of the way. The best consolation they can offer me is a smaller truck so they can park with different delivery men on Tuesday, February 3rd. 3 days later. They can also not give me a better time slot than 9 AM - 4PM. The entire day. I will know have two days I had to take off work. Best Buy has already taken the money from my Bank for their products and services so I am hoping for the best. I call them the day before and ask if they can come in the morning or before noon. They flat out say no. So I am waiting all day today and guess what they don't show up until 530PM. They call again and say they'll be there in 20 and then never show up. I call them back. They say there is no parking. I go downstairs and theyre parked in a parking lot. There is a meter and I offer to pay for it and they say don't want to get a ticket. I guess BestBuy Delivery men don't know how to read parking signs. I tell them Ill wait by the truck. They call BestBuy and say there is no parking. Again, blatantly lying. I call the police again because at this point it's like they have stolen goods on their truck and the officer comes and says he will watch the truck, but their feelings are hurt that I called the police and refused to help me. Very professional. The officer is going to take me to the store tomorrow to speak with the manager as they don't have phones there to correct any situation. I call the call center again and they say "they understand but the best they can do is deliver it this Friday, February 6th"...oh, and they can't give me a time. Ill have to take off work for a third day. 9-4 is the best they can do and we all know how this story ends. They'll be even later than that. Won't speak any English. Multiple excuses. Never use them for any delivery. There are tons here that will tell you about their cancellations and rules and paying for things they don't honor. Please save yourself the time and stress and energy. It's not worth saving the 50 here or there. read more

Best Buy - Electronics Near Me - West Hollywood, California

Shout out to Travis who helped me on Friday morning. I was in and out in 15 minutes with exactly what I needed, great knowledgeable service with a smile. Thank you, Travis. I hope your manager reads this and will give you a raise! read more

I bought a Dell Latitude 5410 because the name "Latitude" sounded like freedom. Like exploration. Like I'd be out here conquering emails, spreadsheets, maybe even a little creativity. What I actually purchased was a portable lesson in humility, patience, and the slow death of human optimism. Turning it on feels like waking up a sleep-deprived office printer that hates you personally. The boot-up sequence is a full theatrical production. It doesn't start, it considers. It reflects. It loads like it's reading every file, one by one, out loud, in cursive. I hit the power button and the 5410 responds like, "Okay, but first, let's talk about your expectations and why they're unrealistic." And once it's on, the performance is what I'd call "interactive regret." You click something and there's this pause where you can feel the laptop checking its calendar. Like it's going, "Today, I can't, but I could maybe disappoint you tomorrow between 2 and 4 PM." Opening a browser tab is treated like a heavy lift, like I asked it to run a 4K video edit while solving climate change. I tried to open three tabs, and the cursor started moving like it was wading through oatmeal. The fan is the real star of the show. It doesn't spin up, it panics. The moment you do anything beyond breathing near it, it launches into this dramatic, jet-engine monologue. It's not cooling the system, it's communicating distress. I opened Google Docs and it sounded like it was trying to take off from LAX. If the laptop had emotions, it would be screaming Heat management, absolutely unhinged. The bottom gets warm in a way that's not "cozy," it's "this could be classified as a small space heater." Put it on your lap and it starts turning into a slow-cooked lawsuit. The keyboard area gets hot enough to make you type faster just to escape. Then there's the classic Dell experience: the random pop-ups, the background processes, the mysterious "helpers" that somehow make everything worse. It feels like the computer arrived preloaded with a bunch of little gremlins whose job is to whisper, "What if we just, slowed everything down," every time you're trying to do literally anything. Battery life is a fairy tale. It advertises itself like a laptop, but it behaves like a dramatic houseplant that needs constant attention. Unplug it and watch the percentage drop like it's paying rent. I've seen phones from 2012 hold on longer out of pure spite. The trackpad, also known as "The Guessing Game." Sometimes it scrolls, sometimes it highlights a paragraph you didn't touch, sometimes it decides your cursor should teleport to the corner like it's trying to escape the Dell ecosystem. It's like controlling a mouse using vibes and prayer. I tried to use it for a video call once, and the Latitude 5410 had a full existential crisis. The audio stuttered, the video froze, the fan went into emergency mode, and the laptop became an interpretive dance about suffering. If you want to look unprofessional, just show up to a meeting with this thing and let it start its turbine routine. This laptop has genuinely made me question human innovation. Like, we have electric cars, reusable rockets, artificial intelligence, and somehow a Dell Latitude 5410 still exists out here performing like a reluctant cashier on their last shift before quitting. I'm not even asking for speed. I'm asking for basic cooperation. I want it to open files without acting like it's doing emotional labor. I want it to run without sounding like it's filing for divorce. If Dell emails me to ask if I'm okay, I'm not. I've been gaslit by a laptop. I've stared at loading circles long enough to form a relationship with them. I've apologized to my own work ethic because the computer made it look like I don't care. Final verdict: The Dell Latitude 5410 is not a laptop, it's a test of character. If you're looking for a sports car of computers, this is a shopping cart with a squeaky wheel and one flat tire, that somehow still manages to catch on fire. If you want, tell me what part you hate most, fan noise, speed, battery, trackpad, and I'll sharpen the review around that like a sniper. read more

The customer service here is so poor that unsatisfactory is an understatement. Not a single person working there acts as if they want to be responsible for anything. Don't waste your time. read more

I'm surprised to see the string of 1-star reviews here. I've shopped here dozens of times over the years, and have never had an issue. I've found the staff, service, and support to be friendly, knowledgable and efficient. read more

A year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! Attached is an image of sheets that I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers' satisfaction and trust, customers who keep their company in business. read more

Best Buy - after 6 hours my sheets are still damp, yet they say this is standard and there is nothing wrong with my dryer? Such a scam. - Electronics Near Me - West Hollywood, California

Geek Squad aka Best Buy Total Membership Renamed: "Countdown to Disappointment Policy" You are NOT considered a 'Valued Customer Who Paid Money' It actually feels like a subscription to 'SILENCE' not SERVICE It penalizes the people who need help the most. You pay for support but you get a Stopwatch (20 mins max) "Their so-called 'support'" is more of a drive-thru consultation. They [Assume] everyone is tech-savvy. Well, you know what they say when you 'ass-u-me'. (just saying) Best Buy Total aka Geek Squad: DON'T DO IT! It is not worth the hassle or frustration. They don't deliver on what they say. Most can not do what they say they can do. They only give you an 'allotted amount of time of 20 minutes' (they don't tell you that when you join) This in itself is a slap in the face to those who rely on support that they 'PAID FOR'. So, if you are someone like me who is not computer savvy and I need help. Forget it, you will feel as though you have been abandoned, dismissed, treated like a nuisance. Congratulations ~ You just got railroaded. Like I did. When I realized it when I went back a week later to get my laptop which was suppose to be fixed ... laptop was not even looked at. So no, it wasn't fixed. I tried to get my money back and they refused. The woman actually had the audacity to tell me that it would have cost more to have it looked at and diagnosed. I told her, " I already knew the problem when I walked through the door. I had already remote in with HP. It needed a new keyboard. I asked if they could fix it? I was told they could fix my computer. I was told it would be cheaper to pay for the annual membership so I did. When I came back a week later, I am told that it couldn't be fixed. So, I want my money back" They continued to refuse compensation even though my statement for reimbursement held weight with strong evidence and proof. read more

I took a disabled friend of mine to the BB West Hollywood store on a recent Sunday morning at 10:15 to be seen by customer service. After a THIRTEEN MINUTE wait, and several rude rebuffs by lazy clerks, we left. There was no-one else in the line. The store was Not busy. This is not the first time I/we have had issues with the staff at this store. No-one needs to shop there. Please share this with Corrie Barry, the BB $16M / year CEO. Inexcusable !!! Separate issue: BB now limits its returns window to only 15 days for most items. Buyer beware! read more

I came in to best buy and purchased some translation ear phone to be used with my phone. We where not sure what type to by for my son with was a surprise for him. He had an iPhone or an android. The salesman said won't worry I could return them at any time. So I paid $271.00 for them. To make a long story short he has an iPhone. Because of my work schedule 12 to 14 hours 6 days per week I could not make the 45 minutes drive back to the story until 14 days later to return them. Contrary to what the sales person told me they said I could not get my money back and had to take a best buy credit. But if I was a member I would have 60 days to return them. So I was forced to take a credit when I paid cash for them and forced to still spend at a store I never go to. The are a crooked business. I will never ever refer anyone to them or buy from them. read more

Mismanaged completely. A matter of time before this one closes. Went into the store, found a product on the shelf, went to buy it. Was told they could not sell it to me because it was put out too early. I asked if I could at least reserve it. Manager told me I should've know it wasn't available yet and that I should just come back when it comes out. I asked when that is and they didn't know. Needless to say I will not be shopping at this location again. I had the money in hand and ready to purchase, they didn't want to make a sale and blamed me for trying to buy a product that was on their floor. Never again. Management mishandled this and could have communicated and not blamed the customer right off the bat. read more

Do not buy a washing machine from Best Buy. I was sold a lemon washing machine. It broke on the second day I had it. The customer service at Best Buy was impossible to reach by phone. Therefore I had to go back to the store to report it. It took 4 days to receive the machine at home delivery. Then a third party delivered it without the new hose I bought. They trashed my service porch with dirt etc. I did not want to deal with this store anymore. Just wanted my money back. After they picked up the machine and got water all over my floor they wanted me to pay them $114.00 for picking up the broken machine. Had to get someone to clean the floors and paid them $150.00 and they think I owe them money. Terrible customer service. Do not use them. Try Home Depot or Sears. read more

Starting off with the fact that purchasing something with little to no knowledge is a very difficult thing to do but thankfully I ran into Travin who works in the Computer/gaming department and it was truly like god sent someone who understands my needs. He was so patient and thorough with helping me decide my decision on my new gaming Pc and monitor. I'm so happy with my purchase and experience. I will be back for some more things in the near future and I trust that I will get what I'm seeking with the right help. read more

Best Buy - Btw if you're looking for a gaming monitor go samsung! - Electronics Near Me - West Hollywood, California

Went here for my phone repair screen, it was pretty seamless and quick process, unfortunately took a while to look up my account and locate my purchases. But overall i got a good service and i was able to get my phone screen protector replaced without any fuss. Definitely recommend having a screen protector and getting it here since it has lifetime warranty and when it cracks you can just come on it and replace it. read more

Best Buy - Entry - Electronics Near Me - West Hollywood, California

We bought 4 items today... Microwave and earplugs. Good service!......................... And good parking lot...... read more

Best Buy - Electronics Near Me - West Hollywood, California

Buzzard and rude customer service experience. I was about to spend a couple thousand dollars on speakers, I told the guy that I essentially wouldn't be able to purchase unless they were able to install them this week because we needed them for an event, and he replied that they did $1 million in business yesterday and it essentially wouldn't make a difference if I bought the speakers or not to him... what a crazy thing to say to a customer! I had also just spent $2k on a TV with the same exact guy a month before. I think it goes a long way to make customers feel valued when they spend their hard earned money with you and it was a bit insulting. read more

Their Best Buy membership sucks. I paid $200 for the membership to have my item fixed by qeek squad and they didn't do nothing. Qeek squad are not professionals. They're just workers who know basic stuff. If you want the electronics fixed, take it to a real repair shop that know what they're doing. I called Best Buy customer service more than 5 times and all of them have hanged up on me. Bad service. read more

I had a wonderful experience with one of the IT people, Jerrod. I spilled water on my MacBook and he let me retroactively purchase the Geek Squad insurance. When they weren't able to fix it, he refunded me for the computer, which is incredible!!! He was even able to get all of my data off of the computer. I am extremely grateful. Excellent customer service!!! Thank you!!!! read more

I'm glad to see Best Buy still going strong where other retailers have failed. Everyone here is super helpful. This is a well-managed crew. Many places have seen their customer service decline post-pandemic; this Best Buy is defying that trend. Instagram: @AllAmericanJock read more

The employees are great and very helpful. Although, I recently purchased a GE refrigerator there and I've had lots of trouble with it. Best Buy only honors sales for 15 days, after that you have to deal with the manufacturer. And dealing with GE is a nightmare. I will never again buy anything from General Electric. Never. read more

I actually had two gentlemen help me that deserve this 5 star rating. I didn't get the name of the sales rep but he saved me a ton of money on a new computer with 24 months no interest financing. Honestly, I don't care what others are ranting about here. The deal i got at Best Buy was a steal. The second person is named Michael from Geek Squad. He too went out of his way to help extract my files from my old computer that lost power. I needed my files urgently and this guy helped me retrieve them by showing me the proper external drive to purchase. With technology moving so fast I had a hard time identifying my hard drive so Michael really saved my life. This guy saved me from hours of extra work due to my broken computer. I went in this store expecting mundane service. I left with unexpected benefits. read more

Ashley is why I shop in-person rather than online. I did my research, but was open to guidance. Ashley brings exceptionally deep knowledge with a fantastic & friendly demeanor. I came in to buy a TV, and thought I knew which model I'd get. She presented several options, and sure enough I left with a highly-rated Sony, instead. She guided us through brackets, and sound bars, and brackets for sound bars, and installation, and membership. Then, she was just as helpful when it came to washing machines. Again, I started with a pretty clear idea of what I wanted, and she offered a few tweaks that got us something far superior (for just a little more). Never felt pressured. Never felt upsold. But am deeply appreciative of her knowledge, and approach. She even kindly arranged a carry-out for a bulky microwave. We purchased that in different department, but that associate didn't even offer the carry-out. In an era where customer service is fading, and more and more shopping takes place online, Ashley embodies exceptional service, and is the reason why in-person shopping exists. Huge thanks to Ashley for everything! read more

Order pick up was fast, easy and well organized! As soon as I entered the store, I was quickly greeted and asked if I needed assistance. When I said I was here to pick up an order, the kind gentleman at the door quickly directed me. I was literally in and out the store in 2 mins! I was also in this Best Buy a day earlier. It seems customer service has greatly improved. When I I used to shop here a year ago, you could barely get anyone with knowledge to help, but now, you're greeted several times during a single visit with associates eager to help you! Well done best buy! read more

This is probably the worst " Best Buy" I've ever been to. Service isn't great at many locations, but this one takes the cake. I walked around for a good 20 minutes, made eye contact with three employees, and not one person said hi or offered to help and it wasn't even busy. While I didn't need assistance, it would've been nice if someone had shown a bit of interest. The cashier wasn't friendly either. I won't be coming back to this location--if you're looking for a place to spend money and get good service, this isn't it. read more

Best Buy - Electronics - Electronics Near Me - West Hollywood, California

I feel that with the onward movement of the internet over the past few decades, that this place has just fallen apart. I use to love this place as a kid. They don't stand by anything they sell. It's a horrible place, and they don't stand by what they sell. The selection here is limited, you can see more online. The pricing is ok, service is where it sucks. They wouldn't do a simple exchange. Very unhappy with the experience. Would not recommend. read more

The employees at this Best Buy are super awesome and helpful! I bought a refurbished MacBook Air from Best Buy online and unfortunately a week into using it, the keyboard started messing up :(( However, Lacayl was very helpful and knowledgeable. He listened to my concerns regarding my laptop needs for school and functionality preferences, and found me a great HP Envy as an exchange. read more

What a waste of time! This store people are the most lazy and worse customer service ever! No one wants to work and don't even want to help you find product. Never go there. No wonder Amazon is winning in business. read more

You can tell Best Buy days are numbered and they deserve to fail. I went in this morning to buy a $700 item. I was greeted by a guy at the door. I asked him where the item was located, despite very very few customers (none in the vicinity) in the store, all he could manage was to point me in the right direction - he was busy have a conversation with the security guard and did not want to take a break from that. I found the item, eventually, and had a couple of questions. There were two other employees having an animated personal chat with each other nearby. I asked my question and neither could be bothered to help. One of them sort of sauntered over and when I said that demo unit I was looking at was not working he shrugged and said "I am surprised any of them are working!" He then kinda waved at the shelves and said " if you want one, they are down there somewhere" and he went back to his personal conversation with the other employee. It felt like I was at some sort of high school detention, where all of these guys were being forced to work and they had absolutely no interest in helping a customer. I asked a third guy if the manager was available, hoping he might know who in the store could help me. I was told he as busy. So, I interacted with 5 employees (including the security guard) and not one of them could be bothered. I had hoped to take a look at the item and buy it today, but I could not bear the idea of handing this place any money. When I asked for the store phone number, so I could follow-up with the manager, they told me it is not possilble to call the store, and I had to call an 800 number call center. This place is a total joke. I cannot imagine trying to get anything done here. I mean, I could not even manage to buy one - can't even think about what retuning anything would be like. In the end, I ordered on Amazon and it will be with me tomorrow morning by 8am, Same item, same price, and if I have an issue, Amazon could not be easier to deal with - short trip to Whole Foods for a return, if necessary, and that will be complete. No finding parking, no making sure I have a validation and no interacting with what might be the least interested employees I have ever seen. Of course the manager does not want to be available or have a phone number - they must be on the phone all day apologizing for their employees' horrible behavior. Hard no. Avoid when you can. read more

I had the best shopping experience at this Best Buy store today 10/07/25. I had to complete a shop order and the guy that helped me in the computer department was AWESOME!!! but unfortunately, I didn't get his name. As a matter of fact, he helped me with my entire order, there were two other gentlemen that helped me too, with the earpiece accessories and at the check-out counter. They were short staff but provided very professional and efficient service. Made my day; Thanks Best Buy! read more

I came to purchase a new tv for my living room. I decided since the one in my bedroom I pretty good I'll get the same make model size everything. Went in told the sales person what I wanted and as she walked us over the tv she asked why this one and I said I already have it in my bedroom I like it. She then proceeds to tell me "well it's not a very good tv" stunned I said well it's for our family room doesn't need to be special. How rude to try to upsell me while insulting me. Please do upsell training for future buyers read more

Best Buy - The tv by their rankings I purchased - Electronics Near Me - West Hollywood, California

please do not purchase items from Best Buy that require Geek Squad installation. Customer service is absent - you cannot reach the store or the installer, only an off shore call center. No information provided, calls are made that have to return number - complete disaster. read more

Today I bought a large screen tv for my son for Christmas. The service at the store was great but when we got the tv home it had a cracked screen. So I contacted customer service at Best Buy. They informed me that I could possibly have the TV picked up and replaced however, I also could bring the TV back and get a new one. But I wanted to get the TV replaced immediately. So I contact the Customer Service again and ask them if I could take the TV back and get a new one they said I could and wrote me a ticket number to reference when I went to the store, I even told him the store I was going to. When I got to the store, they treated me like I was trying to steal. I gave them the reference number and they told me they couldn't take back a broken TV that they would take a loss on it even though they had a TV they could give me and the Customer Service told me to go there and get it replaced. I even asked them am I gonna have a problem at the store and they said no you shouldn't be a problem. Here is your number your order number just references everything will be OK. Bottom line was the store told us to go home with the TV. There was nothing they could do. I had bought the TV two hours before. I am now set up for someone to come and replace the TV in four days and wasted a good part of my day going to and from Best Buy. I cannot express how disappointed this was and frustrating. The interesting thing is you cannot contact the stores directly. You can only get the national customer service line. This was at the Van Nuys store in Los Angeles. I will add the manager I dealt with was literally rude and unhelpful. Almost to the point of accusing me of trying to get over or something at this point I don't think I'll ever buy anything at Best Buy again read more

Want to shop at a location where the Geek Squad and the Floor Managers drop the ball, then pass it on to you the customer in an attempt to get more money out of you? Well, shop here if so. These people are callous, inconsiderate and rude. The kings of bait and switch work here. If you are a Black woman and show up not presenting yourself in a way that conforms to americas or Hollywood standards, appearance wise, do not expect any discretion or common courtesy to extend to you. I was exhausted when I made myself drive back to this BB. Look at the open box TV I purchased! The photos are attached. The open box TV that they STAMPED BEING QUALITY CHECKED was defective. The Samsung 65 inch has two red stamps on each end of the screen that goes from the inside of the TV facing out. This is a clear manufacturers defect that their squad should've seen. Instead they repackaged and sold me this TV. They have ZERO consideration for the fact that I had to get this thing safety in my home without damaging, get it unboxed and set up for it to be mounted, just to have to come back days later to setup a return. Ideally, they would replace the same TV or maybe offer an better TV with a slight difference of pricing. I spoke to the manager when I arrived, short chubby guy, he was actually the second person I spoke to as I went to Customer Service first, which referred me to speak to the manager. The manager lied to me telling me that he'd take care of everything and got me in contact with who he says was the manager in the TV department. The TV manager heard me out and saw the damages and understood that I was not going to pay for another TV. Instead of telling me upfront that he would not offer any discount or credit to offset the price of the new identical TV, he wasted my time going through this process to swap the defective TV, and setting up the pick up for the defective TV as it won't fit into my coupe. The managers have 100% discretion. In vain, I was clam, kind and nice to everyone I spoke to with trying to resolve the issue that was obviously not my fault, and not an ounce of consideration for my time, energy, gas and overall disappointment was considered. The Korean worker that was there with the Hispanic or white TV dept manager seemed to revel at my frustration after being told last min, I had to pay just under 200.00 to make right of a situation I had no responsibility over. Annnd this is the Black experience. Zero consideration, Zero concern, Zero discretion given even when it's optional, and makes complete sense. These experiences shape our days, our emotions, are very triggering, and impact out lives. Imagine getting this treatment in most places. On my way out I looked again for that manager which I did not see anywhere, surprise?! I did run into the Marketplace Director Brian, explained my frustration and what happened. He offered to meet me half way. Guess what, the fact that I wasn't offered this in the FIRST PLACE IS THE PROBLEM. With Brian understanding that I was mishandled, it should've been recognized that they needed to make this right, and they should've just given me the new TV and ate the total of the additional cost. The offer of meeting me halfway was too late based on my experience. Best Buy will not be getting another dime from me, because of this experience and I will use my platform to showcase their ethics and handling and discourage others from purchasing at this location. My refund better be on the way and they better be here on Sat as scheduled to pick up or I will be disputing with my cc. read more

Best service! People here are really helpful with what I want. Special shoutout to Mason (hope I spell his name right) at the geek thing, he is very helpful and friendly, charge me no cost and keep me updated on everything. I can't install a program called zotero for my paper, it really frustrated me for couple days and I need it urgently. Mason helped me get out of S mode for my computer with no cost!!! He gets it done fast as well so I am super grateful to him, I can't get my research paper done without his help! Highly appreciated and every workers are being helpful here. Btw I also got a great deal for the new lenovo, saved a lot of money! Def order your next computer on best buy read more

Best Buy - Downloaded zotero! - Electronics Near Me - West Hollywood, California

This Best Buy location is by far the best one I have been too and that says a lot. It is very clean and as soon as you step inside it feels very welcoming. The staff are also always greeting and stay being attentive when help is needed. I have always heard so many bad reviews about the phone department too but when I bought a phone the experience was so quick and amazing! Definitely recommend going there! read more

This Best Buy has declined terribly . Most employees will ignore you when looking for help . Avoid the phone area , you show up to purchase a phone and they scatter and talk amongst themselves . I waited over 30 minutes after being told someone would help us only to find out everyone had already left . Geek squad is the only service that has been consistently good even when short staffed . read more

We spent 3 HOURS picking out two appliances at Best Buy with Edgar helping us to get the features we wanted. We paid for the installation, plus "parts that are needed and not included i.e. cords, etc", haul away fees for the old appliances, etc etc. The first delivery "team" shows up and spends around 15 minutes looking at our washer and dryer. We were only getting a new dryer, the washer works fine. They seemed like they were trying to find a reason not to intall it (probably because it's in a closet rather then a big open space). They said "We have to call our boss" and left. They LEFT! With the dryer! We called Best Buy and got someone on the phone who is supposed to be a manager of some kind. He kept talking over me, stating that they units were "incompatible"! NO, they are NOT. They are BOTH LG, the same models! Then we were told "They do not have an order to move the washer so they can't do it". WHAT? With a stackable washer and dryer, the washer ALWAYS has to be moved somewhat in order to install the dryer on top! Then the "manager" told us: "We can only install if you purchase a new washer and dryer set." WHAT??? Then why did Best Buy sell us a dryer, knowing that our current LG washer WORKS and we aren't replacing it???? On top of all of this madness and wasted time and frustration, we were also supposed to get our new Bosch dishwasher delivered today. It was scheduled to be delivered between 11am and 2pm. NO ONE SHOWED UP. Then we got a call saying they would be here between 4:30 and 5:30 at the latest. Well, that's nice...suppose we weren't home since the delivery had been confirmed for BEFORE 2PM! We changed plans and waited again. NO CALL AND NO SHOW!!!!!!!! HORRIBLE!!!!! So now, we have to waste more time going into Best Buy to get refunded for these appliances, parts, delivery, cords, etc etc and GO SOMEWHERE ELSE, spend more time, and get appliances at a store that is hopefully reliable and INSANE. This fiasco was totally unacceptable. We had purchased appliances before at Best Buy and it had been fine. NEVER AGAIN after being 100% mistreated by a bunch of jokers who cannot be bothered to deliver and install appliances. SHAME ON YOU, BEST BUY! read more