I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to the distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon. read more

Brian was amazing and patient. We bought a new phone for our daughter and also upgraded our phone, with all of the covers and screen protectors. Took 2hrs, but no hiccups and worth the time. read more

Verizon are the biggest gangsters in the business. Totally being held hostage when my antenna broke on my iphone, losing data. Can't make calls can't use apps off Wi-Fi. They offer nothing in response to help other than pay more money, sign longer contracts. If you ever find yourself in a tight spot don't expect to find any solution here read more

Worst service. I had a promo where they would pay off the remaining balance off my phone so I went to upgrade. The guy helping me said they would only take off up to a certain dollar amount. That was not stated anywhere and they are unwilling to help whatsoever. I went to another Verizon location and they were able to do this without question. Such incompetence! Never will I be going here again. read more

The service was outstanding at this Verizon location. All of the customer reps were very friendly and supportive. I would like to acknowledge the entire staff. Leo, Chris, Janet, and the very helpful manager Rayshawn. I felt compelled to leave this review because of the importance of excellent, professional customer service. Thanks again to the staff. Grateful and satisfied customer, J.V.G. read more

I came in this morning with a phone I need to connect to my Verizon account, and I left with a lower monthly bill, a replacement for a broken phone, and more understanding about my iPhone than any Apple Store employee has ever tried to explain. Very appreciative of the team here - excellent. read more

This is not a Verizon store, it's a licensed retailer. The company is called Victra. Would give 0-stars if I could. Horrible experience. Bad management, Incompetent staff, willful misinformation, and shady business practices. I was trapped in the store for hours while they bumbled through a straightforward phone upgrade. The sequence of errors they made was so absurd that it was almost comical, except for having to sit through it. I never leave reviews unless it's exceptionally bad. Never come to this store. read more

My experience with this Verizon location was exceptional. Leo patiently helped me upgrade my iPhone. His extensive knowledge guided me in making the best selection for my specific needs. When we encountered a problem with my old phone, he went the extra mile to resolve the situation and assured me, with confidence, that everything would be okay. He was right! I am very pleased with my experience and can highly recommend the Verizon at 110 Fairfax Ave in LA. read more

Don't have anything to do with these guys. I am currently stuck with two Samsung mobile phones, half my data is in one and half in the other and no one seems interested in helping read more

Brian and Chris were extremely helpful and really made the experience super easygoing and simple to understand! They offered many promotions and were super patient as well! I highly recommend this location to anyone who's looking to go with Verizon or an existing customer looking for something new! :) read more

I've had to come twice recently to take care of some issues on my account and we received such a personal and dedicated customer service that I was truly impressed. We had different associates both times. They were patient, listened to me and answered all my questions and truly gave me all the best possible options I could have. The second time, it was pretty busy but I realized that they were giving truly dedicated time to the customers ahead of me so I decided to wait and they did not disappoint when it was my turn. Some of the customers ahead of me truly tested the associate's patience but they didn't sweat. I forgot to get their names but they truly should be recognized for their hard work. Thank you. Plenty of parking on north side of the Farmers Market, they validate. read more

Janet helped our family out tremendously! We had a new phone that needed to be reset from a family member who forgot their Apple ID, which became complicated. It was a five month puzzle we were trying to solve (and had been to several other stores). Janet here was so patient and laid out a plan to get us up and running again. We were able to coordinate with the Apple Store in the Grove, and then walk back to Verizon to finish transferring the phone. She helped us every step of the way. Highly recommend! We're very grateful to have had thoughtful service. read more

Jesus greeted me and asked what brought me into the store and when I told him I had gotten a phone from an out-of-state Verizon store and they were not able to completely set it up for me, he helped me fix the issue. He spent extra time and called Verizon customer service with me to make sure that everything was working properly before I left the store. Had a great experience with Jesus! read more

I came in with a nearly dead phone, and Jackie was an absolute wizard about finding me the best deal possible for a replacement. She was multi-tasking like a champ as the store grew busier (putting a screen protector on my phone while transferring data from someone else and answering questions from other customers). She had a wonderful attitude and really treated everyone like a friend. Victra/Verizon is lucky to have Jackie and I'm so glad I had her assistance. read more

Don't waste your time here. Go to the CORPORATE Verizon store at Beverly Connection or in Koreatown. Livid is an understatement. I went into the store to inquire about transferring a number to an already established line. There were three associates: one was helping a couple, and the other two were helping the same gentleman. No one acknowledged me for fifteen minutes, so I asked one of the associates if they would be able to put two numbers on a line. The associate looked appalled that I even asked, but said they could. He then told me to have a seat. I sat there for an HOUR. The guy even left, went to Chipotle next door, and came back. No one acknowledged me again. No one gave me an update on how long they were going to be. One of the gentlemen asked the other what I was there for (he didn't ask me, mind you), and the guy answered, "She wants to put two numbers on a line... I don't know, I just said yes. I don't think she'll buy anything, but maybe you can get her to" all within earshot. I left after about an hour and fifteen minutes because I had a class, so I at least made them validate my parking for wasting my time. I asked an associate if I would be able to do what I wanted on the Verizon website, and he said yes. Lo and behold, they could not help me online, so I went to the ACTUAL Verizon store near the Beverly Center. They were able to get me in and out probably within seven minutes. Incredible. Go there instead. You'll be so glad you did. read more

The service at this location is spectacular and speedy! We would've been completely lost without Jesus and his stellar advice. Thank you for everything! read more

Jesus & Natalie were great! Jon & Blaine were helpful as well! Way better than AT&T super helpful even when the phone wasn't optimal they helped me out and made sure I was taken care of! can't recommend them and this store enough read more

Steven K helped me with my screen protector. Amazing customer service. Thank you man.

Do not go to this store! I went to purchase a new iPhone yesterday and the sales associate told me that the purchase would "come with" a charger. I thought of course it comes with one- it's included in the box. But when I got home I saw that he had snuck a glittery pink 6ft charger into my bag along with a box. I checked the receipt and together these two items cost me EIGHTY THREE dollars. While my iCloud was transferring to my new phone at the store, he told me I could go for a walk, grab a coffee, etc while I wait. I thought great- not thinking anything of it. But while I was gone he packed up a bag and filled it with things to charge me with including this ugly pink glitter charger cable that cost almost $50 by itself. This insanely expensive charger was added to my purchase without my knowledge or my consent. The sales associate is a snake and WILL pull a fast one on you if you're not careful. DO NOT TRUST the employees at this store. I advise that no one goes to this store and instead pick one of the many other Verizon's in the area. read more

I tried to switch from ATT to Verizon. 3 times I was approved and then 3 times they canceled my order. I was sent to the fraud dept to clear and approve me. They wanted to make sure I was me. They verified me, we completed the order and the new phone was supposed to be to me in 2 days. It didn't arrive so I called again. I uploaded my CA DL and a selfie. I don't owe them money and my credit is great. They canceled it again saying I couldn't prove I was me. They took the money from me to start it up and haven't returned it yet. I was ordering a new service, new phone with unlimited everything and the NFL package was to be included for free. I can't believe how ignorant and ridiculous they are. I was on the phone for 1 hour and 40 minutes fixing this and it was supposed to be done!! All I can say is, they lost a new customer and now I'm going to say Buyer Beware!!! read more

The Verizon employees at this store are terrible humans. They are rude, aggressive and not helpful. I spent all day trying to get my phone and the employees at this store even went as far as to lie to Verizon about why they didn't have my phone. I also watched them pressure a female customer so hard to get internet with them she had to tell them to back off. After 13 years with Verizon I will be leaving and going to a different carrier after the way I was treated at this store. A bunch of young kids that have no clue how to run a major brand nor treat customers with respect. DON'T GO TO THIS STORE. read more

I had the absolute best experience I've ever had in a phone store, all thanks to Blaine at the Verizon store. From start to finish, he made upgrading my phone an absolute breeze. He is incredibly knowledgeable about all the technical details and explained my options clearly, including ways to save money--without ever being pushy about products or plans. What truly set Blaine apart was his dedication. He stayed 30 minutes after closing just to ensure I fully understood how to use my new phone. That level of customer service is rare! He is not only smart and professional but also kind and personable, making the whole process enjoyable. If I could work with Blaine for every tech question I ever have, I absolutely would. Verizon is lucky to have him! Highly recommend asking for him if you need help with anything. Thank you Blaine!!! read more

Need to extend a special thank you to Blaine for exceptional customer service. Guy had a store full of impatient, restless customers and was working alone the night I came in. Handled everyone with kindness, grace and professionalism and got me in and out as fast as he could. Thank you Blaine. read more

Worst store EVER! And Vesean, the store manager is an absolutely terrible manager. It's 10:10 and absolutely no one is in sight to open the store. I have been trying to return a phone that I purchased here for the past two weeks and no one has ever been able to assist me because sales associates that don't know how to do returns are left in the store alone and apparently the store manager doesn't care when the store opens either. This is the most frustrating experience that I've ever had. read more

I will give zero stars if I can. I never take the time to write reviews but I felt the need to write one this time. I Went into the store on Fairfax ave in LA, May 5th and received the very worst customer service experience I have ever had. Michael was outright disrespectful, passive aggressive and refused to help resolve a new phone set up we had initiated at the store to transfer backup data to the new phone. And as I tried to explain my past experiences on how Verizon had offered to help resolve similar data transfer issues, he interrupted me to call me a "seasoned specialist" and asked me to go to apple. He never offered to take a look at the phone to see if there was something he could do. Instead, he tried to convince my wife that the more than 80gb of missing data might not be important. I have been a customer with verizon for 10+ years and have received nothing but the best service but Michael was unfortunately a disappointment. read more

Excellent service from a very knowledgeable associate. And this store is open later than other stores which is a huge plus.

Do not go here!!! I waited 1.5 hours before they were able to assist me where they said I would have to have a temporary number when switching over from another carrier as well as additional fees to switch. This location is INDEPENDENTLY OWNED! Do yourself a favor and go a mile down the road to Beverly connection. read more

This rating is 100% for Freddy. Freddy went way above and beyond and provided some of the best customer service I've had in LA. Super friendly, knowledgeable, patient - and, most importantly, integrity. If you're in need of anything Verizon, I totally recommend you call or stop by for Freddy. read more

Just stopped by for an upgrade to my Samsung device, great deals on phones and wearable. Rochelle the store Manager was great, very knowledgeable and knew exactly what I needed. Best experience I've had at a Verizon store so far. Thanks VZW team!!! read more

I have always come to the Verizon at the Farmer's Market since I was a teenager because they are small and give a lot of individual attention until your issues are completely resolved. Rochelle, the store manager specifically, goes above and beyond to make sure each customer is satisfied and assists with setting up everything, making the experience of switching devices as easy as can be. All in all, great store, great service, and if you need to visit a Verizon, I highly recommend going to the Farmer's Market location. read more

Awful service, one employee 2 hrs wait time very limited knowledge of phone They need more knowledgeable employee read more

Absolute AWFUL service from Dehja I went in to order the new iPhone and was helped by a man who was terrific, so friendly and helpful! Unfortunately, when I went back a few weeks later to pickup the iPhone, I got Dehja instead and received the absolute worst service. We check in with Dehja and get everything squared away to pickup my phone, she goes back to get it and comes back saying that there's a timer on the safe and we have to wait 7 minutes for it to open. Totally fine. We go and look at the cases to kill 7 minutes. In the meantime, a woman walks in and asks Dehja some questions and initially we don't mind because we have to wait anyway, but then it seems like Dehja is going to help this customer. So I assumed it was probably a quick issue and that Dehja would come back to us after the 7 minute window. About 20 minutes go by and I go to Dehja and ask if we can be helped now and she tell me to wait. At the 30 minute mark I ask again and she goes "what do you need?" So I reminded her that she told us we only needed to wait 7 minutes for the safe to unlock so I could get my phone. She then tells me that she's almost finished with this customer and then she'll help us. The entire time she has such a bad attitude. Finally after 45 minutes her and the other customer finish up. Dehja walks the customer out to the door and then Dehja LEAVES THE STORES, GET INTO HER CAR AND DRIVES AWAY. I'm standing there like is this girl serious? She told me I needed to wait 7 minutes, it's now been over 45 minutes, and then she leaves without saying a single thing! She walks back in (no idea why she left) and gives us the worst attitude "what do you need?" So I reminded her again about my iPhone. She finally goes back, gets it, and brings it to me. She hands me the box and goes "you can set it up yourself at home, right?". At this point I'm so tired of waiting I just leave. Then next I see a $40 charge on my bill for "in store activation". This awful girl charged me $40 to "activate" my phone when she did not! She handed me a box and I did everything myself at home. What a SCAM read more

My mom had the worst experience. She came home crying because she was sold a case that she didn't understand the price and how the pricing broke down of the whole transaction when she upgraded. No one explained it well and she kept getting bills at Verizon after that. The manager was not great with customer service. She was very dismissive and judgmental of my moms misunderstanding. She tried to please her with giving her a wireless charger that seemed like it was someone's old used one or an old display. It didn't even have a box and she gave my mom an old cord. It made no sense. She just wanted her money back from the case. I picked up this sad wireless charger and the manager was very cold and I felt uncomfortable even asking questions. Verizon is frustrating enough. This store is awful. Go elsewhere. She will be contacting corporate read more

Ashley was so amazing he made upgrading my phone so easy. He's very Knowledgeable, friendly, and professional. 10/10 would recommend to all my friends. I will be coming back for all my phone needs. Thank you so much! -Very satisfied costumer read more

Edgar saved my life!! Thank you so much with helping me w the new sim setup!!! The situation looked bleak, but Edgar put in the effort to make sure I was up and running so thank you again!! read more

Rochelle and Yolanda were amazing! Go to the grove asap for fantastic service! Thank you x a million read more

Have an hour to burn on a routine upgrade? This is your spot. Truly terrible service and misleading guidance every step of the way. Go elsewhere. read more

Great service, patient, knowledgable, and they searched for (and got me) a great deal on my upgrade!!

The staff here really is amazing. I went in to upgrade my iPhone and such excellent service I went back and got an IPad from this location. It's super close to work and everyone was very helpful and friendly. All my questions were answered and I walked out happy. Very good management and staff at this location. read more

Rochelle was the sweetest loveliest woman. Was very kind helped me at Verizon today. I wish all people were as sweet as she is, she's a doll. Now I'm spoiled and only want to work with her. read more