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    Verizon

    3.1 (243 reviews)
    Open • 9:00 am - 8:00 pm

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    1 year ago

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    10 months ago

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    1 year ago

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    1 year ago

    Steven K helped me with my screen protector. Amazing customer service. Thank you man.

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    2 years ago

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    2 years ago

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    11 months ago

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    3 years ago

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    2 years ago

    Excellent service from a very knowledgeable associate. And this store is open later than other stores which is a huge plus.

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    4 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 7

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    Review Highlights - Verizon

    “Jania the Assistant Manager and Richard the Store Manager along with the rest of the staff are amazing!”

    Mentioned in 12 reviews

    Read more highlights

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    2.7(234 reviews)
    0.9 mi•Beverly Grove
    •$$

    I WISH I'd believed the reviews. I WISH I'd believed the woman and her husband who came in…read morescreaming about the horrible service. I WISH. The man who "helped" me upgrade my phone is an absolute SNAKE. Here's what happened: I see on AT&T that I'm eligible for a free upgrade. I go into the store to make sure getting a new iPhone won't mess up my bill or my plan, and if the phone is truly free. He says it wont, and I say great I'm going to the Apple store. He says, please I get commission if you go through me. I decide to throw him a bone. Biggest mistake ever. This SNAKE then proceeds to tell me that he can actually save me money with a new plan. I was paying $160, he says he can get me down to $120. Then he says I'm in luck because its Black Friday and I can get a free line and a free phone, and that actually makes my bill less. I told him I don't really need another phone or line but he convinces me this is the best deal. He instructs me to go home to transfer my phone and then to come back so they can mail my old phone back to make the new phone free. I go back. The printer is broken, they can't mail it themselves. Fine, I'll do it myself. Cut to AT&T gets my old phone. They don't give me a credit because the new plan he forced me into doesn't accept trade ins. Now my bill is $178! I go back in. They claim to do a manager override. That does nothing. Then I go back in, and an assistant manager (he was actually nice) gets on the phone with corporate to get me my credit and to place me on an eligible plan. The new bill will be $155. Why is my next bill $214. I call corporate AT&T. The lady on the phone was like the original person you talked to straight up lied to you. Your original plan was the better deal. That second free phone isn't free at all, its $600. They still didn't credit the phone I mailed back so thats another $1000. They escalate me to fix it. The clown on the phone says "there is nothing we can do." I tried to cancel AT&T but then I owe for the devices. I am going back tomorrow. It is now my main mission in life to get this SNAKE fired. I tried to warn the other unsuspecting customers that they were about to get screwed over, but they won't believe me until it happens to them. NEVER EVER AGAIN. WORST CUSTOMER SERVICE EVER. Karma will get this snake. Hope his commission keeps his sad punk a$$ warm at night.

    I stopped in after noticing the $99 deal for two Wireless+ Air devices advertised outside. Hamilton…read moreassisted me and assured me it was a great deal -- I just needed to call AT&T afterward to activate it. I agreed and completed the setup. When I called AT&T, I was informed the deal is only available to customers 55 and older, which no one disclosed to me at the time of purchase. I returned to the store to request a return, but Hamilton refused. He also declined to provide his last name, would not connect me with a manager, and denied me access to the store restroom. I now have to spend additional time contacting AT&T to cancel a service I was misled into purchasing and arrange to ship the device back -- all on my day off. This is a serious customer service and ethics issue. Management needs to review this interaction and take appropriate action.

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    Verizon - Arturo from West Hollywood Verizon

    Verizon

    4.1(167 reviews)
    1.4 mi
    •$$

    Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

    I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

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    Apple Beverly Center

    Apple Beverly Center

    2.7(373 reviews)
    1.0 mi•Beverly Grove
    •$$$

    Sabrina at the Beverly Center Apple Store is by far the most exceptional Apple Genius that I have…read morehad the pleasure of working with. She truly went above and beyond to help me in a way that I had not encountered previously with any other Apple employee. Sabrina was knowledgeable and efficient, while also patient and respectful. Her willingness to go the extra mile turned what could have been a frustrating situation into an extremely positive experience. There were some hurdles that she had to crush in this occasion, but she handled it all with the greatest of ease. I've visited several Apple Store locations throughout Los Angeles, and Sabrina is responsible for my best experience to date. She is a tremendous asset to Apple who deserves recognition for the exceptional level of professionalism and service she brings to the corporation.

    Poor Customer Service I have taken my iPhone to the Apple…read moreStore Genius Bar three separate times, but the battery is still not operating properly. Despite having the device inspected multiple times, the problem has not been resolved. I even tried charging the phone overnight, but I am still experiencing the same issue. At this moment, the phone is plugged into a charger and displaying the lightning bolt charging indicator, yet the battery percentage is actually decreasing instead of increasing. I have never experienced a phone behaving this way. It is extremely concerning that the phone indicates that it is charging while the battery continues to drain. I'm very disappointed with Apple!

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    Verizon - mobilephones - Updated October 2026

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