If I could give this place zero stars I would. I arrived at this establishment to drop off a Bose Sound Wave CD/clock radio on Saturday, February 22nd & asked if I could get an estimate on the repair. I explain what the issue is & done factory reset on the unit, changed the battery in the remote, & even ordered a new replacement remote and that wasn't the issue. He said he could look into it but not today (he seemed a bit rushed, eating what looked like a sandwich & had to go), & that was fine & that I didn't expect him to do it same day. He gave me a post-it to write my name and phone number, I handed it to him & the stereo, with power cord & remote, wished him a good day & left. I didn't hear from him until the evening of Sunday March 2nd (I was at an Oscar party) & he says the repair was $200. I reply by thanking him & letting him know that is a bit too much & not to repair it. He then confessed that he had already done the repairs and it was $200. I reply that I never approved the repairs so that's on him. He is more than welcome put the stereo back as it was. He then informs me he has a "$95 minimum fee for any estimates." I say to him that he never mentioned it when I dropped off the u it. I never agreed to that nor did I sign anything confirming I was made aware of this fee. Also there is no signage in the store either. I even offered to pay him $100 for the repair & we can call it a day. He insisted that I won't be able to get it repaired for less than $200. I said I understood that and that I just want my unit back. Mind you I had to step outside from watching at my friend's party to have this conversation on a Sunday evening. I again ask he put the stereo back how it was & I would pick up the following Saturday. He begrudgingly agrees. Fast forward to Saturday March 8th, I go back to the shop to pick up the stereo - he informs he hadn't removed whatever repairs he made and insists that he has a "$95 minimum fee" & how he didn't want to give me a non-working stereo. I politely explain that $200 is just too much for a CD clock radio, especially when I never approved the repair. He insists on his $95 & I point out there is no signage anywhere saying that & he didn't mention it when I dropped off the unit. At this point I again, against my better judgment, I offer to pay him $100. He is now $100 bucks richer & get the repaired repaired stereo & we part ways. He says "not possible." He insists that I won't find a repair shop for less & that it's a "nice stereo." I reply that I'm not interested inand he has three options; 1) I pay him $100 for the repairs I never approve and he give me the stereo. He is $100 richer & we part ways. Option 2, he pays me something for the unit & he can sell it for whatever he wants, Or option 3, he removes what work he did, like he agreed to the previous Sunday & we part ways. After a little more going back and forth where he admits he doesn't want the stere to sell or for parts because he has plenty from people who don't pick up the units & then he asks "so you really don't want it fixed" - I say "not for $200 bucks" so I agree to come back again. I return the first chance I get (For the 3rd time) on Saturday March 22nd and he hands me the stereo without the power plug. I ask for it & he claims he didn't take it. Which of course I left it with the unit. How would he have tested it without the power cord? He insists I have it (I know I don't) & then he reached over to a shelf and finds the plug. When I get to my car I notice that the remote he gave me isn't mine. My remote, was in pristine condition, other than the power button was slightly faded/rubbed off. This remote looks like it has been chewed on. I thought about going back to get mine but decided to let it go. Not only had I ordered a new replacement remote when I originally thought that might be the problem but I had no desire to see/deal with him again.
I definitely got the feeling that this is his scam. People take items for an estimate, he does the repairs with approval, charges more than what people are comfortable with & then drops this fictitious $95 minimum fee. And when people decide not to pay he just keeps the items to probably sell. I don't know if he thought because I am a woman he would intimidate me into paying for something I didn't approve. I also didn't appreciate him wasting my time going to his shop after he agreed to remove the new items & then attempting to pressure me again to pay for it. This only enraged me more.
My recommendation besides not using this establishment, but if you must, take a photo of exactly what you are leaving him with and the condition of the items. I'd even go as far as indiscreetly marking them. Clarify if there is a cost for the estimate or not and clearly state that you are not responsible for any repairs he does without your prior approval. And absolutely get that in writing or on video/record it. read more