I'm not really one to write reviews, but Stan really went so far above and beyond this past weekend (and countless other times), and I really felt I needed to spread the word. Here's what went down:
Late Friday afternoon my bookkeeper's PC went down. Stan's been warning me about it for, well, ever since he first laid eyes on it. The hard drive and data weren't really the issue - Stan makes sure we back up everything critical on our PC's and server and checks in quarterly to make sure. It's just that she's in the middle of a critical project and absolutely had to have a working computer by Monday. Mind you, this is Friday around 6PM. I call Stan, forgetting that he's there til 8PM weekdays, expecting to get voicemail, but he actually picks up. We're in agreement that it's finally time to replace that old PC, so he checks the local big box store inventory, and we agree on a suitable replacement (actually way cheaper than I expected). He also warns me that Windows 8 may not be all that compatible with the older version of Quickbooks we're still running, but with Windows 7 not really loaded on new, non custom PCs any more, we have to take our chances. So Stan goes and grabs the new computer for me personally, tells me he'll prep it overnight and call me on my cell Saturday when it's ready to install.
Around noon Saturday I get the call that he's prepped the computer, installed all our key software (including my outdated Quickbooks), and it's ready to go and he can meet me at my shop at 1. We install the computer, and there's an issue. Quickbooks can't open the data file if it on our server. We try a handful of different tactics, but Stan was prepared for this. He had already installed the same PC with Windows 7 and all the software on a separate hard drive, hoping to spare me the expense of purchasing an additional Windows 7 license. All he had to do was swap the existing drive for the Windows 7 drive, and as he'd anticipated, my old Quickbooks worked just fine with Windows 7. Come to find out he took the computer home with him the night before to make sure it was ready to go for us with time to spare. Well, this is why I'm here writing this today.
Stan and his crew have been my company's IT support for a good 2-3 years now, and we honestly couldn't be more pleased. They're always available when we need them, quick to respond (honestly I can't remember a time when an actual live person did not answer the phone or an email wasn't responded to very quickly), and very personable. Mostly if we have a simple issue or question, they're happy to help and refuse to charge us for the little things. I've referred numerous friends and family to Stan. My husband even uses Stan for his business, and let me tell you, no one's pickier than him.
Pros - With Stan's Tech Garage you get the big company Know-How (Stan did spend over a decade doing this sort of stuff for the Fortune-500) with the small company attention and commitment. Oh and Stan's adorable rescue dogs - Reese and Kobe, can't forget them.
Cons - Well it's IT work. It's not like anyone's thrilled to call the computer guy. He's not the cheapest, but far from the most expensive. He charges less than our previous IT Company, and while there are cheaper alternatives out there, I wouldn't trade STG for any of them. If you're looking for the cheapest possible solution, I'd look elsewhere. If you want top quality at a fair price, seriously look no further.
As you can obviously see, Stan's competition is posting bogus reviews on his Yelp page. That alone should tell you he's your go-to guy with all thing Tech.
Thanks Stan! read more