I highly recommend coming here before waiting hours at the Apple Store! Josh & Ryan SAVED THE DAY! I brought my laptop in with little hope as I was unable to get into my account, but between all three of us and a few spirit lifting jokes, we figured out blues clues and got the issue solved. I was in and out in under 15 mins. Thanks again! read more

The two guys here were very helpful. My MacBook Pro m3 pro stopped charging and they tested different cables to see what the issue was and recommended me a MagSafe Apple charging cable and battery. After I bought it they tested it for me and worked like a charm. I will definitely be coming to this spot for Apple products in the near future read more

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When I tell you, I was completely surprised at the level of courtesy and consideration that I experienced yesterday when I went into MelroseMAC- I am not exaggerating when Josh Smart went above and beyond in helping me. I had a USB drive that crashed and was no longer recognized by my MacBook Pro. I've been working on Legal situation for three full days and all of a sudden all of the information disappeared. Of course I didn't think to back up that little stick drive and you know that's the first and last time that's gonna happen. In any case, Josh could've easily said it's not a Mac problem and it looks like it has to do with your USB thumb drive, go to a data recovery specialist. He did not dismiss me. Instead he took the time to evaluate what the problem was and actually called a data recovery place in Burbank for me to go to. In this day and age, this level of consideration and professional courtesy is rare, and I want to make note of it. Happy to say the place that he sent me to was able to unlock the corrupted files and I was able to access all the information. I don't know if I would've gotten to a resolution as fast as I did without Josh's help. This is not the first time I've gone to this business. And every time I've gone, I've left feeling good about whatever transaction was made. If you don't wanna deal with the insanity at The Grove or other official, Apple stores, this is absolutely the place to go to. read more

Josh was super helpful, I have apple care and I was able to get a free diagnostic. They are super mindful of customers that are on a budget and went out of their way to work with me and help me get my data off of my device. read more

Josh helped me x not only was he knowledgeable and friendly, but very communicative throughout my entire phone repair! I would return to Melrose Mac simply based on my experience with him x his customer service. read more

It's important for you to know how much I appreciate the people at Melrose Mac. AppleCare replaced a logic board on my 2022 MacBook Pro and told me that I would have no problem reinstalling all my stuff from a Time Machine backup on an NAS. I've done this before with no issues ... but for some reason, no soap. The backup would get to selecting the back up and say "Loading Backup" ... forever. Six hours at a time. Nine hours once. It would not find purchase no matter what I tried. I sat on the phone with Apple technical support for three hours. Nothing. I called my friends who work in IT. Fail. I tried multiple things I knew how to do -- install a base OS and try to use Migration assistant from there, try decrypting the files manually ... for a solid week I was vexed until Ryan, I was advised to try and buy a Mac Mini to see if the backup would install on that, but Ryan knew the older one I bought wouldn't be able to handle the files. He listened, he considered and he had the solution: hook an ethernet cable to a USB-C hub and connect that on one side to the MBP, on the other side to the wi-fi router. Six hours later, on a like-new computer, all my files and applications are back up like nothing ever went wrong. All because of Ryan, and the patient people at Melrose Mac (who didn't charge me to restock the old Mini). Decades worth of files, curated musical playlists from the 90s. Ryan also sold me a 2TB hard drive, where I backed up all the files *again* to avoid this happening again. Melrose Mac was, in every way careful, attentive, smart, understanding and ready to serve. This is my new favorite Apple vendor. Thank you to everyone there, and especially to Ryan. read more

MelroseMAC - Everything worked out - Computers Near Me - Hollywood, California

Had a minor but annoying issue trying to erase an older iMac - Josh in support was awesome, he hooked me up and I was in and out with no charge. Super helpful. Some nice retail gear in the store as well. read more

So, one day I wake up confused and my comp won't turn on. I came by and was helped by Josh who was extremely helpful and nice and helped me piece together the last few things that happened with my MacBook (without the usual patronizing 'did you try turning it off and on?' that you might get at most places). They ran diagnostics on my comp, and sent really nice email updates, and were also super considerate, like asking me multiple times if I'd be ok with my comp getting wiped if needed, and asking if I was OK with my laptop stickers possibly getting lost. The comp came back, and all the stickers were intact (also my repair fees were somehow waived from AppleCare?!). I'm sure this all might be a once in lifetime thing, but I really appreciate Josh being so helpful and calm through the whole process! Definitely coming back again if I have more Mac woes! read more

Made an appointment for IPhone battery service at noon. Walk in at 11:57, get told to open diagnostics on my phone. Service rep walks off. I'm standing at the counter for 10 minutes before he comes back and says their tech is busy, maybe they can have it done by the end of the day. How to improve: Don't take appointments unless you have capacity to fulfill them. If you take an appointment but are unsure of your capacity, be nice to the person who booked it. Instead of making them stand at the counter for ten minutes, try : "Do you mind taking a seat while I check on the technician?availability?" Few big improvements, I know immediately you might not have capacity, I'm seated waiting, you were polite. "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." read more

When you go in, and you get it all squared away, what you need done, ask for the price again. I was told on the phone 89.99 for a new battery installed. This price, 89.99 is what Apple charges, so I thought "oh, they charge same as Apple store." After that phone conversation, the price wasn't discussed, and it didn't appear on the order slip I was handed after I dropped off the phone. However, when it was time to pay, suddenly the price was 109, so around 119 after taxes. I told them I was quoted 89.99, and the guy said "that's full price (109)." Weird way to end what was otherwise a pretty straight forward, pleasant experience. edit: note, the price was quoted AFTER they confirmed whether or not they had my battery in stock, they knew the phone model... I'm not saying their response is a lie, but they should definitely be more careful about quoting the correct price if they vary... from google "A battery replacement for an iPhone 12 mini through Apple costs $89 out of warranty"... call an apple store yourself, ask to see... but by Melrose Mac's own logic, their response, they wouldn't have quoted me a price until they knew the model... so think about that... edit2: See that Melrose did a partial refund so I paid what I was originally quoted... that was very cool of them... again, I gave them 4 stars... make sure to ask about the price, maybe get it in writing... read more

I'm sorry... But I thought I would try this over The Apple Store at the Grove, which always had good reviews... It's been two weeks... Just to get a simple screen fixed... Nobody ever called me - might've called them 45 times and it's always they're waiting on UPS for their delivery... Absolute worst would never do it in 1000 years... Going back to Apple... read more

The store was super helpful and helping me get my laptop back in order josh fixed it in less than five minutes. They are amazing. Highly recommend recommended location. read more

MelroseMAC - Computers Near Me - Hollywood, California

Such a delight! I've had grim problems managed gracefully and completely and an easy time buying two machines with excellent advice. I'm always happy to pay for services quickly and cheerfully given but on several occasions there was no charge - just up to date knowledge and a quick fix. read more

Josh was incredible with (and to) me. I came in a bit panicky, as Im not a savvy tech person. He was super knowledgeable, explained my options clearly, and worked with me patiently. Josh, sorry you got me, but thank you for everything! read more

Melrose Mac is a great store for new Mac computers and repairs. They also do factory warranty repairs. You don't have to take your computer to the Apple Stores, make an appt or wait in line. They have a great sales and tech staff and very helpful in answering any questions you may have. I have purchased several laptops and Mac Mini here, along with warranty service on laptops. read more

Melrose Mac is a great place to get your electronics and computers/phones fixed a wonderful worker by the name of Josh had great service excellent patients and help me get my computer fixed in the right amount of time and ways!! Shout out Josh and melrose Mac for their help and support! read more

I have had one of my Macbooks fixed here. They did a good job on the hard drive. That way I did not have to purchase a new one. These guys will fix everything for you at a good rate. Depends how old your Macbook or Iphone is. Service was good, and I was a happy camper. read more

Great people. Do the extra little things that matter a lot. Ryan and Kenia, THANK YOU!

I've been a patron of MM for a number of years now, and they always exceed my expectations. Yesterday I took my iPhone in on a whim. The port had not been catching when I connect it to charge or other USB cables and I was out of ideas about what to do. I thought I might have to replace the phone. Josh helped me with a smile on his face. He took the phone to the back for about 2 minutes and when he emerged the port was totally clear. Now it works like new, and has made my life 5x easier. Thanks Josh, and thanks Melrose Mac. read more

I have no idea how the store is an authorized A.D. for Apple. I came in there today and they told me that they were incapable of fixing a broken MacBook screen that only had internal damage. Then he went to the back and came out and said we can do it for $1500. I immediately went to Apple right after and I got quoted half of that cost. These guys are crooks and unprofessional and don't know what they're doing. read more

MelroseMAC - Computers Near Me - Hollywood, California

The best service I've ever receive. My phone was fixed in a timely matter and I was given great customer service.

Staff was friendly and appointments were available sooner than at the Apple Stores in the areas, which I really appreciated! My laptop wouldn't charge and unfortunately, their protocol is to run $80 diagnostic testing which would take 1-3 days. Once diagnosed, the repair would take another 7-10 business days and likely cost a couple hundred dollars, but TBD dependent on the results of the diagnostic testing. I was really hoping for a quick assessment of the problem and solution in a timely manner, as I use my computer for work. Should've saved myself the trip and just hit the Genius Bar :/ The store is very clean and the staff were accommodating and understanding, but unfortunately their protocol doesn't really work for busy people with urgent repairs! read more

So helpful, and so nice! And I they fixed it in under the time frame given!! I recommend to anyone and everyone!!! especially to those bamboozled by Apple into thinking their device can't be fixed and should just and I quote "buy a new laptop, that's the best option." read more

Isaac and Lauren get five stars they are exceptional very technically savvy and gracious people. Thanks for everything Edward Williams.

Great costumer service. Did an awesome job on my laptop. Answered all my questions & really fast turn around time. I had my computer back the next business day. Highly recommend them! read more

I am wildly tech incompetent, and I was so stressed coming in with my computer issues. However Andrew was so kind and patient. He was able to interpret my otherwise inarticulately expressed tech needs and create a solution for me that actually made sense to me. I'm so grateful for Andrew! read more

They should NOT be claiming to be certified Lenovo repair shop. Absolutely crummy customer support. Why would they even take the repair job when they cannot fix the laptop? They said they just became certified to fix Lenovo laptops when I went in and claimed they should be able to fix how slow the laptop was by updating it. I personally updated the laptop and did everything they would've done so I implored them to look deeper but alas, all they knew how to do is to just update the OS. Useless and damn stupid if you ask me read more

Kenia was absolutely amazing. She fixed my complicated computer issue in no time at all. Ryan was also wonderful- he is courteous, professional, and totally focused on helping his customers. read more

Excellent customer service. I came into the store with an Imac issue and Isaac spent a lot of time working with me in finding a solution for my problem. He a very skilled technician and more importantly an exceptional young man. I will be using Melrose Mac moving forward based on my experience with Isaac today. I highly recommend him and Melrose Mac. read more

Incredibly wonderful, helpful people who knew exactly how to fix our issue and did so quickly and efficiently. Great customer service!

Very cool guys, I recommend them to everyone. My iPhone 14 Pro Max screen was broken. Guys, they replaced it in 2 hours. Everything is fast, high quality. I am very glad. , . iPhone 14 Pro Max . , 2 . , . . read more

MelroseMAC - Computers Near Me - Hollywood, California

If flatlined apathetic somnambulists are your thing, then please go here and talk to an employee. If you need any help from a human and are used to somewhat helpful and knowledgeable staff, go elsewhere. read more

A Godsend! What Apple and the Genius Bar literally took hours and hours and could not do, Isaac figured out what was seemingly impossible in less than an hour! They are beyond polite, professional and a wonder! read more

Awesome place. They were able to help me with my iPhone repair in 5 minutes and were very knowledgable and fairly priced. The store itself is pristine and well merchandised. It feels like the Apple Store. read more

Peter is awesome! My phone broke, Verizon store was useless. They fixed my phone by ordering the part overnight. No charge due to apple care. Highly recommend. read more

Isaac was super helpful with answering my questions and assisting me with setting up my phone!

Friendly and professional. Solved my problems and gave me solid advice. Much appreciated

Katie, Josh, and Lauren were so helpful. it was a pleasure to be here. they helped me find exactly what I needed. the store is clean and really beautiful! highly recommend :) read more

Consistently professional and over-the-top helpful. Whatever computer needs I have, I take directly to MelroseMac.

I have very mixed feelings about my experience with MelroseMac--because ultimately, I got what I wanted (data recovery). They were successful. But it was an incredibly stressful experience. I really liked the Melrose Avenue storefront atmosphere and didn't have to wait very long to see someone at the counter. I explained what I needed for my MacBook laptop and it appeared to be no problem. I gave them my existing backup drive and told them they could just delete any old backups to make room on it if they needed to. I asked how long it would take, and the counter rep said, "Eh, 2/3 days. Maybe tomorrow." That was on August 23, 2021. I just got my data recovery back today, October 6. On August 26, I called to check status. They said he's working on it. On August 27, I called to check status. They said he's working on it. I asked if they could check and see exactly what's happening, and they called me back to say the technician was still working on it and they didn't know if he would get to it that day or the following Monday but they would reach out when it was completed. On August 31, they called to tell me my backup drive was full and asked if I would authorize the purchase of a new one from them. I said yes, and I waited. On September 2, I called to check status and they said he's working on it. I begged them for more information, telling them that it had been 8 days. I was on the verge of tears on the phone, and they just said they'd call if there was a problem. On September 3 before the Labor Day holiday weekend, I went into the store and asked to talk to a manager. Fortunately, the manager was right there (I think her name was Veronica?), so I was able to tell her that I was just looking for a straight answer as to what was going on with my computer, as it was Day 9 at that point. She looked up my account and told me that the data recovery job was beyond their capabilities at that location but that they could transfer it to their Burbank location if I authorized them to do so and paid $100 deposit. I gave them the go-ahead and paid the deposit, but the manager advised me that their transport wouldn't be able to bring my laptop to Burbank until the following Tuesday, September 7 and that it would take Burbank at least 3-4 weeks just for diagnostics. I'll write a separate review for my experience with the Burbank location as my Melrose location experience pretty much ended there (other than confirming by phone on Sept 9 that the laptop had indeed been transferred to Burbank). But here are some final thoughts. I went to MelroseMac because it was an authorized Mac repair shop, but the whole process felt shady like I went to some back alley computer repair place. I think they need to work on managing expectations much better -- had I known how long it was going to take (and how much money it ended up being in the end), I might've taken it elsewhere or tried to sled the hard drive myself. I get the impression that every time they told me the service tech was working on it, he wasn't really working on it -- and that just ramped up my anxiety. I also don't 100% trust that the data recovery actually WAS that complicated or required as much money as I ended up paying. But because it feels like I was lied to -- and definitely kept in the dark -- they never really earned my trust in the first place. I wonder how long it would've taken them to call me with the update I got when I walked into the store in person. When were they planning to tell me they needed to transfer to Burbank? So much for calling if there was a problem. If time isn't important, and you don't suffer from anxiety, MelroseMac is probably OK. I'd already done an online support session directly with Apple and had taken my laptop to the Genius Bar, so I felt like I'd exhausted my other options. And I am happy with the final result. But it's been a rollercoaster ride and over 6 weeks of misery (and A LOT of money). read more