The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I've had the best service with Spectrum! We have 5 phone lines with a great price! When I need to…read morereturn an old modem..I return it at UPS! I've been a customer for several years! Customer service has been great! When I call they're always helpful! No complaints! My friend saved $2,000. a year by signing up with Spectrum! No problems!

Apparently returning Spectrum equipment is a scavenger hunt now…read more I walked in carrying a pile of heavy equipment and did what generations of humans have been trained to do: I got in line. Crazy, I know. So there I am, standing behind several other people who had also made the radical decision to form a line, when I start noticing employees calling random names from around the store. People are wandering up from chairs, corners, and various mysterious locations like they've just won a raffle. After about 15 minutes, another customer finally informs us that you have to sign in when you arrive. Now here's the part that really impressed me: every employee in the store watched a group of us standing there holding heavy equipment for fifteen minutes and not a single person thought to mention this tiny little detail. Not one. It honestly felt like a social experiment. "Let's see how long these people stand here before they figure it out." The sign-in system itself isn't the problem. Plenty of places use one. The problem is watching customers clearly waiting for service and saying absolutely nothing. The good news is I eventually returned my equipment. The bad news is I now know more about human indifference than I did when I walked in.

I had a ceiling speaker system that came with my new home purchase, but I had no idea how it was…read morewired or how it was supposed to work. To make matters worse, I started experiencing some very strange issues with the speakers and couldn't figure out what was causing them. Installation King came out, thoroughly diagnosed the problem, explained what was going on, and resolved the issue. What I appreciated most was that they didn't try to upsell me. Instead, they took the time to walk me through the system and provided several options based on my needs and budget. They were professional, knowledgeable, punctual, and easy to work with from start to finish. Their pricing was very fair, and I felt confident I was getting honest advice throughout the process. If you need help with home audio, speakers, smart home systems, or troubleshooting existing wiring, I highly recommend Installation King. Great service and a great experience overall.

We moved so we had installation kings come out again to mount our TVs. After doing the intake over…read morethe phone, the technician came out and we were told there would be additional charges for what we wanted to do and that he did not do any drywall patching. The quote was then way more than what we were expecting so we didn't move forward with the work. We were then told they had a $75 cancellation fee - something we were never told over the phone. I've never had this happen before. Even with our other handyman, plumbers, etc. - if you can't do the work, you don't get paid for NOT doing the work. We were told that this would cover gas expenses - why take a job that is out of your network? They knew our address well before coming out. Also, some of our intake conversations were over text, so I wish we discussed the job over photos so they knew what we wanted to do in terms of the job and give us a proper quote. Just felt very scammy and weird after them asking for money without starting the job.

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

1/5 -- ABSOLUTELY AWFUL CUSTOMER SERVICE. AVOID FRONTIER…read more Frontier has easily been one of the most frustrating companies I have ever dealt with. Getting an actual person on the phone is nearly impossible. Their automated system forces you through endless menus and loops, and somehow still manages to hang up on you. It honestly feels like their customer service system is intentionally designed to prevent customers from reaching a real person. After canceling my internet service, I paid my final bill and restocking fee. I returned the equipment I actually received. I already owned and used my own personal router, so the only Frontier equipment I received was the Eero device. I NEVER received or used the additional router they are now trying to charge me for. Despite this, Frontier continues billing me for equipment that was NEVER PROVIDED TO ME. Because reaching someone by phone is such a nightmare, I have had to contact multiple agents through their online portal. I explained the situation repeatedly. Multiple Frontier representatives told me I did NOT owe anything else. I was given case numbers and was specifically told the issue had been RESOLVED. Yet Frontier still sent me ANOTHER BILL. What exactly is the point of giving customers case numbers and telling them an issue has been resolved if Frontier is just going to ignore the resolution and continue billing them anyway? This is beyond poor customer service. It is an exhausting cycle of automated phone systems, repeated explanations, conflicting billing, empty promises, and charges for equipment I never even received. If you are considering Frontier, I strongly suggest looking elsewhere. Saving yourself from this level of frustration is worth it. AVOID FRONTIER AT ALL COSTS.

Aaron was very polite and professional!…read more He was running a bit behind and texted to let us know well ahead of time so that we could adjust accordingly, which was appreciated. Both TVs were mounted quickly and look very nice. I feel confident that they are secure and the wires being hidden with cover is a nice touch. Aaron even provided a spare HDMI cord to hook up some tech to the TV when the one we originally had was too short for a mounted setup. He also struck a very nice balance between providing expertise while also inviting our own opinions when deciding where to place the TVs on the wall. I will definitely be reaching out to Aaron again for future entertainment setup needs. So glad we chose to go with this service!

This guy installed a TV for me a few months back and his business just popped up when I was leaving…read moreanother review and I thought I needed to leave a review. He was awesome and my TV is amazing. #LifestyleElevated.

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

I WISH I'd believed the reviews. I WISH I'd believed the woman and her husband who came in…read morescreaming about the horrible service. I WISH. The man who "helped" me upgrade my phone is an absolute SNAKE. Here's what happened: I see on AT&T that I'm eligible for a free upgrade. I go into the store to make sure getting a new iPhone won't mess up my bill or my plan, and if the phone is truly free. He says it wont, and I say great I'm going to the Apple store. He says, please I get commission if you go through me. I decide to throw him a bone. Biggest mistake ever. This SNAKE then proceeds to tell me that he can actually save me money with a new plan. I was paying $160, he says he can get me down to $120. Then he says I'm in luck because its Black Friday and I can get a free line and a free phone, and that actually makes my bill less. I told him I don't really need another phone or line but he convinces me this is the best deal. He instructs me to go home to transfer my phone and then to come back so they can mail my old phone back to make the new phone free. I go back. The printer is broken, they can't mail it themselves. Fine, I'll do it myself. Cut to AT&T gets my old phone. They don't give me a credit because the new plan he forced me into doesn't accept trade ins. Now my bill is $178! I go back in. They claim to do a manager override. That does nothing. Then I go back in, and an assistant manager (he was actually nice) gets on the phone with corporate to get me my credit and to place me on an eligible plan. The new bill will be $155. Why is my next bill $214. I call corporate AT&T. The lady on the phone was like the original person you talked to straight up lied to you. Your original plan was the better deal. That second free phone isn't free at all, its $600. They still didn't credit the phone I mailed back so thats another $1000. They escalate me to fix it. The clown on the phone says "there is nothing we can do." I tried to cancel AT&T but then I owe for the devices. I am going back tomorrow. It is now my main mission in life to get this SNAKE fired. I tried to warn the other unsuspecting customers that they were about to get screwed over, but they won't believe me until it happens to them. NEVER EVER AGAIN. WORST CUSTOMER SERVICE EVER. Karma will get this snake. Hope his commission keeps his sad punk a$$ warm at night.

I stopped in after noticing the $99 deal for two Wireless+ Air devices advertised outside. Hamilton…read moreassisted me and assured me it was a great deal -- I just needed to call AT&T afterward to activate it. I agreed and completed the setup. When I called AT&T, I was informed the deal is only available to customers 55 and older, which no one disclosed to me at the time of purchase. I returned to the store to request a return, but Hamilton refused. He also declined to provide his last name, would not connect me with a manager, and denied me access to the store restroom. I now have to spend additional time contacting AT&T to cancel a service I was misled into purchasing and arrange to ship the device back -- all on my day off. This is a serious customer service and ethics issue. Management needs to review this interaction and take appropriate action.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!