Incredibly poor customer service. They refused to honor my store credit receipt. I have filed a complaint with DCCA and will seek redress in small claims court. read more

I had some time to myself after my Saturday morning errands, so to Ala Moana I went. One of my stops was at Zara. I remembered seeing this cute cape blazer awhile back and thought, heck if it's here, it was meant to be. Since they have a ton of stuff, I figured to ask for help locating the item instead of running around looking like an idiot trying to find something that might not be in store anymore. So I ask a lady who was tending to a display at the entrance of the store. I said "excuse me" and proceeded to ask for help. The lady told me that she doesn't know what I'm talking about and legit tells me to "go ask someone else". I told her straight up that as an employee, she should know know her own store and use the tools that she has to assist a customer with locating an item or finding a style that fits the shoppers needs. She seriously looked as if she couldn't comprehend what I was saying and had this blank look on her face. I was pissed at her poor customer service that I was about to walk out, but then someone else asked her for help too and she full on waved them off like she didn't want to be bothered. Hand in the air, like "go away". Luckily another young lady came over and assisted me. She didn't have a store cellphone (which I assumed they use to look up items in their inventory) so she walked me to the dressing room and got me the assistance I needed. Thanks to this young lady I was able to find that cute cape blazer, which I will rock out at work, and she turned my experience into a sale - one that I was initially most happy to walk out on, due to Rude Employee number 1. Zara, your clothes are cute and I love the unique styles you have to offer especially since I'm required to dress up for work, but you've got to work on your employees and their lack of customer service. With the exception of the young lady who actually helped me, none of your other employees looked happy to be there. read more

Since the pandemic started I haven't been to Ala Moana for a long time so on Saturday, I went to Ala Moana with my mom to check out the stores and shop. I went to Zara and immediately lack of customer service. They don't even greet you or even say a simple hi. The employees just look at you and just walk away. They don't even ask if you need help with anything. Anyways, so their policy was to wear masks in the store and this white dude with his two other white friends came in and he wasn't wearing masks. So, he was walking around with no mask and I'm 100% sure all the employees saw him. My mom, other customers and I kept on looking at him and around to see if he was going to be told to wear a mask. But no one said anything. So he was literally walking around the store upstairs, downstairs and waiting in line not wearing one. I'm pretty sure other customers and I felt uncomfortable. Also, two other white teens that wasn't part of that group came down the escalator with their masks not even covering their nose and mouth. Like what the f??? The employees didn't even say anything to the people who came down the escalator not wearing masks. Also, the cashier who is asian with round glasses and dyed hair who helped the guy with his two friends, didn't even say anything. If there was a zero star button I would've pressed it but the only good thing was that my cashier was nice. He seemed very professional and friendly. But yeah...Zara...you need to listen to your yelp reviews because majority are about your horrible customer service. Also, this is why there is going to be cases rising because y'all not following your mask policy and telling customers to wear. You only play that annoying automated voice message over and over again. read more

My daughter saw a suede jacket in the window and wanted to go in. The kids clothes and shoes are super cute but kind of expensive! I also look at the women's clothes that were so so. We'll be back to browse the cute kids clothes. Never heard of this store before. read more

Zara - Women's Clothing Near Me - Honolulu, Hawaii

I'm so glad that there's a Zara finally here in Hawai'i! This is definitely my go-to store! I personally like shopping at smaller boutiques, but I love the clothes at Zara (especially the jackets and blazers). I'm currently a college student and now that I'm growing up to be an adult, it's been tough trying to buy clothes that are work appropriate AND stylish as well. And if I may also add, buying clothes for work certainly isn't cheap (such as Banana Republic, Express, etc). There are clothes at Zara that are a little on the pricey side, but there's also a ton of deals with tops less than $10. The employees are helpful but for me, personally, I usually don't like to be bothered as much when I shop whereas other customers need more assistance. read more

Mismatched Shoes: I am very disappointed with Zara and especially their Store Manager, Candice. My wife purchased a pair of shoes among other items at Zara, Ala Moana. When she decided to wear them she discovered that 1 shoe was size 38 and the other shoe was size 40. She asked me to return the shoes and get the correct matching pair in her size 40. I went to the store and when I arrived the alarm went off at the door. The sales person forgot to remove the sensor from one or both of the shoes at the point of sale. I went to the counter and explained the situation and they told me that because I didn't have the receipt that they would not be able to give me Store Credit. I asked them if I could have the correct size 40 pair and they found another pair. Unfortunately that pair was mismatched as well. 1 was a size 38 and 1 was a size 39. So there was no size 40 matching pair. They again refused to give me Store Credit without a receipt. I asked for the Customer Care number and they provided it to me. I called Customer Care who instructed Candice to call her Manager. After a brief conversation with her Manager I was told that they wouldn't give me Store Credit because there was a sensor on one or both of the shoes. So now I feel as though they are accusing my wife of stealing the mismatched pair of shoes. I decided to leave the store with the shoes and call Customer Care and tell them how I was treated. I called Customer Care and explained how I was treated and also provided them with the dates and amounts of money that I had spent at Zara just this year by going through my internet bank statements. I found 7 purchases just this year in the last 60 days. I was told how sorry that they feel and that they would get back to me. I was told that there is no way to track down my receipt even though they have the bar code from the shoes that I was trying to return for Store Credit. How is this not possible. They have a record of every transaction in every store. I want Zara to know that this is not the way to do business and especially to a very loyal client. I am very offended by the way I was treated and may not ever shop at Zara again. I plan to search my home for that paper receipt and expect a sincere apology. read more

Best I've been to! They just opened this Zara in Ala Moana and its amazing. Great selection of sale items, its huge in there, good new arrivals, not too messy, quick wait at the change room. read more

Very unprofessional customer service. As being Zara customer for over 20 years in Europe and New York today I experienced very un polite manager Casey with her staff. It ruined image of Zara. I will NEVER walk in Ala Moana Zara store again. read more

My very first review ever and it ain't a positive one. I have been shopping at Zara ever since it opened and have always had an ok experience until a few days ago. I bought a bag back in August and never used it. Finally found the receipt so I decided to return it. Of course, I read the fine print on the back of the receipt to make sure that I am still able to before I make an ASS out of myself. It clearly stated...returns after 30 days with a receipt will be refunded with a merchandise credit. I go up to the counter and inform the sales associate I want to make a return. I hand her the receipt she looks at it and says I can't except it because it past 30 days. I was like really? And I'm like... uh, I read that I could get a store credit. I'm looking in my bag for my eyeglasses so that I can read her what it states on the back of receipt and all she kept saying was I'm calling my manager. Manager comes over, looks at the receipt and gives the sales associate who clearly does not know the store return policy a nod/small talk, a few punch of the buttons on the register and VOILÀ I guess I'm getting a merchandise credit after all. However, for some reason it was not going thru so she tracks down another manager and a few more punch of the buttons and VOILÀ she hands me a ZARA card. NO APOLOGIES! NO THANK YOU! Note to self - make sure you "KNOW" before you say "NO" - the end read more

I understand the mall and stores have adjusted hours. Zara hours are 12-5, I walk up to the door at 4:15 today, and door person says they let the last few people in for the day, I am welcomed to shop at Zara.com. Fine I get it. What I don't get is I walk by at 4:40 and see 2 people walk in, door person let them in! I walk towards the door and she shuts it in my face! Wow! Do they take their last customers at 4:15 or 4:40? They should treat everyone equally, not sure why I was not let in but the others were? Wow! read more

Amazing store. Much larger than other Zara's I've been to. A great selection to choose from with a large women's section and kids and men's in the upper level. I will be coming back during all my visits! read more

Don't ever do a ship to store order here, when they lose your order no one knows how to refund you. Online orders says it's the stores problem, and store says it's the online supports problem. They want you to be the middle man between the store and online customer services, and customer support isn't open to address Hawaii customer issues during HST. I will never shop here again, I just want my refund for their incompetence. read more

Clothes are nice but just spent money on a cute blouse and basically had it wadded up and pushed at me since I did not buy a bag! read more

Zara - Women's Clothing Near Me - Honolulu, Hawaii

I have shopped at Zara in New york and Europe and never have experienced such rude sales person. The cashier Mark in particular was absolutely unprofessional, he had 1.5 hours left into his shift and let me tell you he showed me how he hates his job. All I wanted was for him hold my full price item for an hour and he gave looks like I was being nuisance to him. He didnt asked for any of my information for the items and told me "im done!" Guess what Mark! I Am Done! I hope you go home wake up in a better mood and treat your consumers better. I would hate for Zara to lose more sales. read more

I love Zara clothes.....but todays (8/03/2017)fitting room staff was worsted staff ever she don't wanna look other size never say thank u and smile and she had bad attitude. read more

Ever since Zara opened at Ala Moana, my entire closet now only consists of Zara attire. Their material is great at an affordable price! The customer service is top notch when they are not flooded with customers (I had to wait 5 minutes just to get someone's attention in the fitting room), but they try their best to do what they can with their staff. Highly recommend shopping here! read more

Bad ending to an amazing experience. Got to the men's floor and found a ton of things I liked. Skinny Asian girl with glasses was nice and helpful. Main girl at the fitting room was helpful as well. Best experience of the night had to go to the stocky white dude that helped me find a pair of skinny jeans. Even when his manager said they didn't have the style I wanted he went out of his way to check the stock room. Thanks for the great service. So what ruined my night was my wait time to pay. They only had one guy on the men's floor ringing up customers. Two people in front of me took about 5min each. I was kinda in a rush to pay and leave so I could shop around the mall before they closed at 10pm. However when it came my turn to pay my total was $83.66. Gave the guy $90.66. The guy gives me my receipt with no change. I asked him for my change which he said "no you paid exact". I then informed him that I had given him a $50, two $20s and .66 cents. He calls for one manager that took forever to come and once she got there she disappeared as soon as she arrived. The second girl was doing something but her code didn't work. Another girl came to assist with no luck and they both left. Finally some guy comes and him and the cashier are just talking nonsense. In the end my friend was annoyed and had to tell them both that all I need is my $7 change. They finally popped the register open and gave me my change. Total time wasted 23min which I timed. Two people behind me ended up putting their items back and left because they didn't want to wait. By the time I got out I only had 5min to look around the mall. In the end it was a waist of my time to spend in one store. Some advise, * Have someone jump on reg if there are more than 3 customers in line. * Train the managers so they know how to execute a problem. read more

Before this horrible experience, I had shopped at Zara and online multiple times in the past. As my family and I were exiting the store (with my baby in the stroller), the sensor beeped. The only bag I had was my baby's diaper bag and the associate asked rudely to look inside the diaper bag. I was in shock and felt discriminated against that she wanted to see my personal item and for that it was even a baby bag?!! And so I did opened my baby bag (and NO MERCHANDISE found. Ha!) I have never felt so violated in my entire life until that moment. I asked if it's their store policy and the associate did not reply, instead she called her manager LIKO to answer for her. She did not even gave me her name when I asked for it as she didn't have a name tag on. VERY, VERY, VERY BAD SERVICE!!! I will not be shopping at Zara stores or online anymore after this terrifying experience. I will definitely spread the word about this. Thank you Zara for this HELL like experience for my family and I. read more

Terrible customer service that I've received about my return. One of store associates was asking me why did I order it online and then return it to the store。I told her the size is wrong. She looked down at me and then turned her back talking to her co-worker with a rude face，and then both of them laughing at me～ OMG！！！（She didn't say hi for any greetings when she helped me at the cashier check out and also no thank you whatsoever!!!） This has happened to me twice already & its the same associate who helped me again this 2nd time (she is the one that wears big glasses with a pony tale hair). I don't know what's wrong with returning the item that isn't the right size!!! Why is she so rude to help me with my returned item??? I've had such a bad experience twice already。OMG!!! I won't be buying anything ever again from Zara now, not in the near future. read more

This incident happened on Sunday, December 27, 2015. I was looking forward to actually being able to shop in a Zara store and not have to shop online. My shopping experience started out okay....it wasn't until I was paying for my purchase and that's when the problems started. I saw a backpack on sale that I liked on their website and luckily found it in the store, on sale too. Went to the register to pay and at the end of the transaction, the cashier told me that their system to deactivate their sensors wasn't working so she needed to walk me out of the store, wave my purchase through the door sensor alarm system and it would be good. I found this odd, but as we were walking towards the door, I made it a point to ask her if I go into another store that has a sensor alarm system, will the alarm go off? She replied that it wouldn't. As we got close to the door, she waved my shopping bag through the door sensors, it went off, but I took my shopping bag from her and went on my way. The next store I went into was Forever 21, and low and behold, as soon as I walked in, their sensor alarm system went off. At this point, I instantly became irritated because I specifically asked her about this. I exited the store, their alarm system went off again and I proceeded to call Zara to let them know what happened, and what they intend to do about this being that I was not going to keep the sensor in the backpack to have it go off each time I walked into a store that had a sensor alarm system and also being that it was the Zara cashier's fault this was happening. After about 15 rings, a gentleman FINALLY answered the phone. I explained the situation to him, which he apologized for, but said that he would need to check with the manager about removing the sensor. When I was explaining the situation to him, he found it odd that the cashier was not able to deactivate the sensor initially, but I found it odd as to why he would need to speak to his manager about deactivating a sensor. After waiting about 10 minutes, the gentleman returned my call and said that I could go back to the store and a cashier would deactivate the sensor. I walked in, went to the cashier (a different one from the one that processed my purchase), explained the situation to her, and she immediately deactivated the sensor. The cashier that processed my purchase was still there and she looked at me, smiled, and didn't say anything....not even asked why I was back or sorry (and she can't say that she doesn't remember me being that this all took place within a 15-minute span). Now why is it that if the cashier who processed my purchase could not deactivate the sensor at her station, that she could not take the backpack to another station and deactivate it....the things that make you go HMMMM. I'm sure most people don't like when a store sensor alarm system goes off....especially when they are exiting a store because it's a natural reaction to look at the door to see who is walking out and it's embarrassing. This whole experience was totally unnecessary and could have been avoided if the cashier had been more diligent. read more

Dying! I was in the kids section earlier today freaking out over how adorable the clothes are. For myself and my son! I'm so glad that their sizes run big and my little self can fit the stylish children's clothing LOL. I have zero shame in admitting that since the clothes here are so nice. I was worried about our upcoming trip to Denver and wasn't sure where I'd find winter clothes for my 2yr old! Zara has so many beautiful winter coats, pants/boots as well as amazing dress clothes for kids. I can't wait to see what the next season will bring. I wish they had more size selections though. I felt that everything I wanted for Logan was already sold out. read more

I'm not used to write reviews, but I had quiet a few incidents with Zara since they opened in Honolulu and I feel they don't deserve any loyalty. I went with a friend to the store yesterday, to return some items I bought for a trip to Europe. The first item I tried to use was a maxi skirt that the quality of the fabric was horrible and got my nails all black from the ink of the imitation leather...pretty bad! So since I bought a jacket in a similar fabric, I decided not to use and keep it on the side to return when I got back home. Another maxi skirt I bought was killing me on the waist, super tight elastic, so at that point I just decided to return the four items. So two days ago I went to the store to return and this was my experience: I arrived with a friend who....she finished her Starbucks coffee and headed to the cashier to ask to please put the paper cup in the trash...This oriental girl, the sales person, tell her to walk outside saying there were trash cans outside the store, around the mall. WOW, thank you very much for being so kind! Then comes my turn to go to cashier and return my items...bad luck, same "friendly oriental girl" is there to help me. NO, sorry, if the tags are not attached to the clothes, we don't accept returns even with the receipt on hand. Called the manager and she also backed her up saying the same thing. So I explained the situation about the fabric getting my nails all black and the reason I didn't have the tags, since I took them off while packing for my trip, etc...(only one of the pcs had it attached because I forgot to take it off). Anyway, nope, she didn't let me do it, except the one with the tag. Not to mention she didn't give a damn about the problem I had with the fabric staining all my nails...kind of acting like she did not believe em at all. Or I don't care, whatever! So as I turn around, she starts fully laughing with another sale person, and my friend pointed it to me...I was shocked, so I got back there and asked if there was any problem...they said no, they were laughing about something else...sure! I got home and found the tag from the jacket, and returned to the store today to return it. I thought that maybe I could luckily see someone else working who could be less rude and professional. I get to the cashier and nobody is there...(I turned around and see the same oriental girl telling her friend I was there, with the same attitude and unhappy face from the day before). Luckily a man arrives and helps me in a very professional matter, and got the return jacket without saying a word. But I wasn't satisfied, could not take that girl's attitude. So I walked to her and kindly asked her name, but she refused to give me her name and asked me if I wanted to talk to a manager. I said yes. Manager called Casey arrives and confirms the employees don't need to give her names if they don't want to...WHAT? Is this real? And reinforced saying she didn't have to give her name either if she didn't want to. Unbelievable stores with this kind of customer service are still in business...crazy! SUPER RUDE AND UNPROFESSIONAL SALES PPL. hope this girl finds a better way in life to make herself happier...certainly her job is not helping. I feel sorry for Zara. I bought a bohemian kimono last year that completely felt apart on the side seams...but I was like: Ok, it can happen...But now this? I had to write a review, too much! I will try to find out her name in another way and try to inform here again. I am taking further actions on this. read more

Love the selection they have. Ordering is free online if you have it shipped to the store.

I've been trying to call this location 3 times at three different hours and NO ONE has answered my call. Don't get me wrong, Zara is one of my favorite stores, but whenever I do walk in to shop, there are workers idle folding clothes. So whyyyyyy does it take forever for them to answer a phone call? read more

As many people have stated, horrible customer service. I have been shopping here since they have opened and have never met one pleasant worker. Its almost if their workers are told to have a snobby/sassy/"i'm better than you" attitude when they interact with customers. I have always just accepted and overlooked the poor customer service because the store itself has cute clothes at an affordable price. However, I recently had a terrible experience. For starters, the Zara exchange policy is one of the worst exchange policies out there. I was returning a good amount of items that were one day past their 30 day exchange policy. Ok, yes, I understand that there is a 30 day policy for money back. But the policy on the receipt also says store credit is available for returns after 30 days. When I asked about this, the worker was very rude and started speaking very loudly to me that they won't accept it. I tried to stay calm and again ask if store credit would be available (in accordance to their return policy and showed her the receipt) but she kept rolling her eyes, and telling me that I was past the 30 days. Her tone was very condescending. Eventually she got a manager who also spoke in a very loud condescending tone to me and said that they would give me the store credit but made it sound like they were giving me a huge exception and it was a huge inconvenience to them. All of the items I returned were still on the shelves so it was not like I was returning thing "out of season." While I was glad to get store credit, I left the store almost in tears because of how bad they made me feel. They kept repeating to me that I was past for 30 days and I felt like I was getting in trouble from a parent. Now after reading other people's reviews about them not accepting store credit, I'm worried what my happen on my next shopping experience there. As much as I would to stop shopping there, I do feel the need to at least use up my store credit. read more

I visited zara store in Hawaii at Alamona mall last month to return a gift shirt with the tag attached no receipt. They told me I canot return or exchange, talked to a young lady manager , agreed to exchange with equal value item, I couldn't find equal value item, I requested to change it to lesser value no need to give me the difference, said no. Ok higher value so I can pay the difference, she sad no , it has to be exat value, so I have to leave, the sales lady and manager start laughing as soon I turn my back. To me they are unprofessional and un helpful , I don't think I will shope at any zara stores in the future, and advice at least my entire family and any body reading no to experience what I went through, loosing one customer is like loosing minimum 10 customers , if they are listening read more

Amazing how horrible the service is at this place! Getting assistance takes 10 minutes. They have no concept on quality customer service. I watched a manager trying on clothing while be called to assist other customers. Customers were completely ignored or forgotten about when waiting for clothing. Its a shame that stores like this exist. read more

I love Zara! Once I heard that they were opening one in Hawaii I literally jumped with excitement. Love their clothing and shoes. They always have good sales going on and their clothing does last a while. The only down side about this Zara is their workers. No one greets you, no one will ask if you need help and even if they do I feel like they're just forced to ask, but not really want to give their assistance and this happened multiple times I've been in the store. Another experience today was while I was waiting in line to get in the dressing room. The workers were just talking away not greeting anyone in line or at least notifying them that they'll be right with you. I had to grab their attention to get in a fitting room. Then when I got done, I heard a guy worker talk on his earpiece and said "if you guys see someone with a wet crotch, kick them out the store because they peed in our fitting room!" Then started laughing with the rest of the employees. So unprofessional! Anyways, other than that I still love Zara!! :) read more

I shopped at Zara on 1/14/19. I went there a little late around 8:30pm. I bought some clothes and got out of the store because the store closed at 9 pm. I did not have chance to check my receipt. When I went home I found that they charged me $55.99 for a bag but I did not buy or even see the bag. In the next early morning, I came to report to them immediately.The manager checked and confirmed me that their bag stocks were still in the store. It means they made mistake to charge money. Surprisingly, they did not return my money, they asked me to contact customer service by myself to get back my money (horrible service).I attempted many times to contact customer service in two months. The worst customer service in the USA. Finally, they told me that they could not find reference number so they did not return my money. I can not believe why a big and well known company like ZARA is horrible and terrible. They steal customer money from that way. I told my friends they should not to shop there. read more

Came here to buy clothes for my daughter. Horrible lines we waited for 10 mins to pay, once we finally got to the cashier the system had to reboot and that was another 10 more minutes. But the cherry on top was that the second we step off the store my daughter wanted to wear her new shoes and the strap just came off. I should see the cup half full as better to happen then that at home ......had to wait an additional 10 minutes to return the bad shoes. read more

Still lots of love for the richness of fabric, cuts, and on-point fashion trends, but... The styling of the mannequins in this store is awful. Zara pieces often are structurally and texturally unique or unusual--with funky cuts, unusual fabric mixes, or innovative/playful pattern structures more typical of Europe than America. So yes, the pieces might be hard to put together with others in the store. Still, one'd think there'd be an actual, professional, window dresser/mannequin stylist, on hand. The in-store edits looked so uninspiring and ugly that (I daresay) even a fashion-dumb, regular girl such as I, could have done better. Maybe. My cuz and I went through the whole store and spent 2 hours critiquing the mannequins, after we enjoyed examining almost all of the individual pieces separately. Kind of sad, being (literally) reduced to becoming "dummy critics." But that's how noticeable it was. WHERE'S THE WINDOW DRESSER? read more

Went to Zara for the first time today during my lunch break. I didn't even realize they were there and have been open for a month already. They have really cute fashionable clothes. The store reminds me of H&M. They have good quality fabrics. The sizes differ from each clothing. The cashier guy was pretty friendly and the ladies at the dressing room were pretty friendly too. Their customer service was awesome . They do have tons of employees walking around on the floor. Which I don't mind, but they could be a little bit more personal with you. Maybe a little "hi are you doing okay? Let me know if you need anything" But they don't bother you which is a huge plus. Overall, I would definitely go back to Zara. I love their clothes! Let's just hope that the place doesn't turn into a forever 21 and have clothes scattered all over the place once people know the store exist. read more

Love this Zara because it is large and has a lot of variety. Also its easier to find big sizes here such L and XL. The only thing I dont like about Zara is that a lot of their stuff doesnt go on sale. read more

Today I walked through the store with my 20 month old son and didn't touch a single piece of merchandise. I left the store and the sensor beeped. It also beeped as I walked in. But I was not stopped then. I was half way to Nordstrom when I gal stopped me and said I need to return to the store because I may have taken something. I was LIVID. Never in my life have I been accused of taking something not paid for. Secondly the way she approached me accusing me without any proof of "taking something" I returned to the store and the manager first off didn't so apologize until I asked him if it was normal that the associates accuse people of "taking things" in the end I dumped out my entire purse on to the floor. Opened up my sons milk bag along. Prior to that the girl was standing there listening in the the manager talking to me. I told her she needs to leave. In the end NO I didn't steal anything nor did my 20 month old son. Never ever shoping there again!!!! There is a professional way to "check sensors" or if they left a sensor on a item- but kind of hard when you didn't purchase or steal anything. Note- I wasn't greeted by anyone or helped while browsing. So how would anyone accuse one of stealing?!? I also asked for name of manager and sales girl to file complaint but store manager refused to give me names. Sad. read more

Came in to change a shirt because it was too small. When we first entered the store we were greeted by a worker right away. I believe her name was Nicole. Anyways. She helped look for the shirts, changed it out, even assisted me in making sure it fit. She even escorted me to another cashier. Amazing service!!! read more

Nice and spacious. Some items are affordable. Good selection of cloths for work. They do need chairs, other stores have chairs. Especially by the fitting rooms. read more

i walked in this store and literally could only get one shirt and one pair of pants no "in the middle". fix this zara

I bought 5 plain white t-shirts here larger than needed because I expected them to shrink when I dried them. They shrunk a solid 4 inches and 3 sizes. When I brought them in to exchange, they agreed in principle that it shouldn't have happened but only exchanged 1 shirt because the other 4 had the long removable tags, removed. Poor customer service for a new store in a new market on an island is not a recipe for success. read more

I was so excited when Zara open its first store in Hawaii. My cousin talks about this store all the time. I visited them and shopped. My first experience was bad as they have forgotten the sensor on of the tshirt I bought. I'll give them 3 stars for now. read more

Terrible service.... All the men who work in the men's section were really snobby and mean. And when I asked one question he gave me so much attitude. Like do you not want me to shop here or buy stuff? He did a good job at making me not want to shop there in the future. read more