Gotta love Gucci... my experience at the Ala Moana store was fantastic their selection was so robust and I was able to browse and find some beautiful pieces. The customer service liaison Ms. Karina was excellent plus, she understood the mission and made sure I received the perfect piece to add to my curated Gucci collection. Value is just as important, I was pleasantly surprised and pleased with the Hawaii price point. Muah thank you again Karina... See you next year. read more

Gucci - Gucci Luggage - Leather Goods Near Me - Honolulu, Hawaii

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Gucci at Ala Moana Center is near center stage across from Chanel. After their renovation a few years ago, the store looks a lot more welcoming and bright. They also have another store in Waikiki but parking in Ala Moana Center is a lot easier than looking for parking in Waikiki. Over the years, we have enjoyed shopping here for bags, belts, jewelry, shoes and clothes. All the luxury merchandise they offer comes at a reasonable price point. The Sales Associates here have always been friendly and professional. Customer service is what you would expect at a store offering luxury goods. It's been a minute since we shopped here but we still see lots of people sporting the brand. read more

Visited this Gucci store in AlaMoana and was amazed at the boujee color and leash for dogs! If your fur baby is worth the money, (I'm sure they are, go and and check them out! read more

Gucci - Boujee leash and collar. - Leather Goods Near Me - Honolulu, Hawaii

Did a little pre and post lunch shopping. Friends picked up a coin/card holder and a cross body bag of course in a seasonal color. Service excellent. Seiya is our go to. Anything you see online and they don't have it, he'll do his best. Professional and courteous. He's assisted in several purchases so I would recommend him. It's difficult when dealing with a different person each time so establishing a relationship with a SA is a good idea. read more

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Got my wallet from Gucci @ ala Moana. So happy with my purchase. Thank you Lauren for your wonderful & kind service. read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

Saschiko is the absolute best. I love this store. I will be reaching out soon, all the way from DC.....I need a belt

I had an amazing day shopping @ the Ala Moana Gucci store. As I walked into the store Mayumi greeted me & assisted me, I already had an idea of what I wanted to see & I immediately saw the bag as I was talking to her so I asked to see it & I was pleased that it was exactly what I came to get. I liked the key ring coin purse that they had displayed with the bag so I got that too! I had a variety of compact wallets that I wanted to see Mayumi let me see them all I made my selection, unfortunately the one I wanted was out of stock at the Ala Moana store so she ordered one to be transferred to this store & I got it a week later. I was happy with the service I received & with all my purchases. I have my key fob for my car attached in the keychain coin purse tucked into my bag & I love that my car opens when it is even tucked away in my handbag. As far as value shop at the store instead of purchasing your merch online it is cheaper & you get to actually see the product that you are buying! read more

This Gucci location always provides superb service. I've been in a few times and my SA was very attentive and showed me things I was interested in. If you didn't know Gucci was the top luxury brand in 2021. They fall under the Kering brand and is an Italian fashion house. They recently did a collab with fashion house Balenciaga, which is also owned by Kering. I wanted to see some of their bags and it was stunning. The packaging is dual sided and sure to be a collectors item. It has the Gucci packaging on one side and the Balenciaga packaging on the other side. read more

Gucci - Gucci side - Leather Goods Near Me - Honolulu, Hawaii

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Just walked into Gucci, no salesperson greeted me. They were not tending to another customer. How insulting! Disappointed that they will only assist tourist! if there was a zero that's what they deserve. read more

Came here to just browse but I found a really cute chained wallet and really wanted it. It was predicted reasonably $1440 which isn't bad for a crossbody bag wallet. It came with a lot of cards lots and different pouches even one with a zipper. ESP worth since Hawaii tax is about 4%!! I checked online and it was priced at 1600 but could be a little different than the one I bought, but pretty much looks exactly the same. Tax in LA is 10% so definitely love buying designer in Hawaii. The only Dow said is a lot of stores didn't have a lot of inventory. read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

My son and I just went in to get some cologne for my fiancé and it was empty a f. They asked at the door what we were here for we said cologne they directed us to the section . We waited nobody ever came and there was so many people who coulda helped us and nobody even approached us . We saw other people who walked in after us get VIP service while nobody even said hi or checked on us jokes on them we had a ton of cash to blow. So we walked out and told them why didn't anyone come to help us . Don't go there if you want good service . read more

First time visiting Oahu, and stopped by the mall. No intentions in mind. Found this store had a good variety of selections for men and women and the staff were very friendly and helpful. Will definitely come back when visiting. read more

A lot of great stores are located in this shopping mall but my experiences in this store have always been the best. It continuously feels the associate gives extra care and effort in helping to find exactly what you are looking for, even when research is required to find it for you. The prices are high but the service is beyond compare. read more

I'm a Gucci girl!! My first luxury bag I ever got. My mom got me a Gucci, when I was a little girl. So I have always stuck to Gucci l. Great customer service. Fast and efficient. Salesperson, showed me all the bags I wanted. If they don't have what you want, the store can order for you. Love the quality of their products. Just sorry, I can't buy the whole store. Definitely coming back for more. My extensive obsession. read more

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Gucci has always been one of my favorite high end brands. And I was so excited to hear that they were renovating their original location to be more open & brighter. Their re-grand opening was yesterday Feb 4th. The newly renovated is definitely bigger & brighter. It's very welcoming and everything is neatly displayed. We walked in and Calvin was the SA assisting us as we walked around and admired the store. If heart eye emojis were visible in reality, that's what my eyes looked like. From the ceiling details to the floor. Everything was beautiful! I wasn't able to get much photos because I was so busy soaking all the beauty in! If you remember the old look, you will definitely see a H U G E change is the layout and colors throughout the store. One of the things I love about Gucci is that they are ALWAYS so welcoming and never judgmental of how you dress or look! We literally walked in with our crocs and Calvin happily greeted us and welcomed us in. read more

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I absolutely love physically shopping and we went to the temporary Gucci shop at the Alamoana Center. The staff was very friendly and Jay Jay our SA was amazing! He made my Gucci shopping experience in Hawaii amazing! Although it's not a large store they had stock of some of my favorite pieces like the new Dionysus supreme canvas bag with a longer chain (finally) and the double GG jean collection which I have been eyeing this year. Jay Jay was accommodating, friendly, kind, recommended items and honest what more can you ask from an SA! I went to the larger Gucci store on the main Waikiki strip but the SA wasn't as helpful and proactive as Jay Jay. I'll be back soon ! read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

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I would say out of all the expensive designer shops, Gucci is the most relaxed. The bags are all out on display, so you get to freely try on bags and see how it looks on your body. The sales associates don't annoyingly follow you around the shop, but when you do need help they are there. I've had great service by Don. Originally the item I wanted was out of stock, so he suggested other items that were similar. In the end, I did buy something that he suggested, but in a different color. If you're looking to buy Gucci items, Hawaii is the best place (aside from Europe, of course haha) because items are 20% off compared to the mainland and the tax is very low! read more

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My experience at this Gucci store was pleasantly amazing thanks to Harry. It was my first time purchasing a Gucci item and he made the experience worth it. He's a great sales representative for Gucci, and was very understanding as I was so indecisive!! He showed me all of the bags I was interested in and they were honestly all beautiful. I will be back to purchase with Harry again!!!! read more

Ah, what can I say. I love luxury shopping in Hawaii. The staff here are always ready to answer any questions we had. We shopped pretty hard & ended up visiting here more than 2 times during our trip. I love that the store is big enough not to feel overwhelmed by everyone else also shopping. The seating was well organized and eye pleasing. We also came at a good time as they had just gotten some new items in. read more

My first luxury purchase experience and it couldn't have been better. My SA , Jae Park, was so friendly and helpful throughout my whole experience from showing me the bag that I originally went in to see (the Gucci Soho Disco) to showing me other options of similar capacity but different styles. I ended up buying the 1955 Horsebit top handle thanks to her recommendation and it was a piece that I hadn't considered before but after trying it on completely fell in love with. Jae even showed me matching horsebit loafers and helped me to order a brand new bag to be shipped to my home. She went above and beyond by inspecting the item for me and sending me photos prior to mailing it out! I've shopped at other luxury brand stores before but none have provided me an experience as pleasant and happy as this one. Find Jae for your future Gucci shopping experiences - she is the best! The store is one of the most aesthetic that I've seen and their selection is huge. Pink wicker and gold accent decor give the store a perfectly appropo beachy luxe vibe. I'd definitely come back again. read more

I received a gift for my 40th birthday and it wasn't the right size. This was an online purchase from Gucci.com. We read the return policy and it clearly states that we're able to return this item in person at the store regardless if its sold in store or not. We drove down to the store and the representative Keiko said that because they don't sell the item in the store they are not able to refund us right away. They would have to send it out. This is the only company that I know of that does not accept returns in store for an online purchase regardless if they sell it or not... During these times a company like this should appreciate every customer and every sale. People do not have to buy or spend money on a Gucci item. I will definitely not patronize Gucci again. read more

Gucci - Online return policy - Leather Goods Near Me - Honolulu, Hawaii

Wow my first real designer anything, and it comes from Gucci. I got the signature earrings, I believe the guy who helped us name was Jay. My boyfriend bought new shoes and a tie for a party we were going to the following day. Jay was very helpful and patient. He helped us find what we needed and didn't get frustrated when he had to wait for us to make decisions! I like the environment here, its really relaxed and laid back and I didnt feel like I was being watched by every single employee in the store like some other designer stores. read more

Gucci - Nice packaging - Leather Goods Near Me - Honolulu, Hawaii

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My sister asked me to look for a couple of purses for her to match the wallet she currently has. Went into the store and was greeted and was assigned with an associate. I proceeded to show her pictures of the items my sister was looking for and she gladly pulled those items out. My friend came with me and she was being my model as I was face timing with my sister. Overall, we had a good experience with Yi Chen. read more

Whenever I'm in town, I always make a trip to this store. If its not around my birthday, anniversary, or holiday, i will drop by to say hello to my sales associate Marlene and show her how my grandsons are growing. I started out with Kellee and when she left she introduced me to Marlene. I've never felt discriminated against like I don't belong.(there was a rumor that they only cater to the japanese tourist) Most associates already know when they see me I'm coming to see Marlene. She's so friendly and is like an aunty to us. I love the Gucci brand more so after i went on a trip to Italy. I love the guccisima and microguccissima which they are not really selling anymore. And the styles are changing. Prices are better here than online or the mainland stores. If I see something I like, I always check with Marlene if they have it in stock and what their price is. It helps that their sales tax is low too, that makes a difference when you're spending that much. I just learned that they don't have sales anymore, they just send merchandise to the Outlets, and theres a good one in Livermore, Ca. Yay! Everytime I've been to this store, I'm greeted, its never too busy, you get personalized attention. Go see Marlene! read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

I love this store! I usually work with Ken or Mayu who are so lovely, but yesterday Jay helped me pick out perfumes and shop for some wedding bands. Every time I visit I feel so well taken care of. Gucci is my little spot of zen in the craziness of the mall. read more

Every once in a while, a girl has to indulge herself lol. So I bought myself a gucci belt. I forgot her name, but she is such a nice employee. I could tell she loves her job, just by the way she spoke. Also while she was cashing me out on the register, she would always make conversations. Great service! read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

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So me and my fiance' went here while we were on vacation last week. We were looking for a specific purse and the other location did not have it so ended up here. I don't remember the salesman name but I was not happy with him at all. He pulled out the purse I wanted and the first thing I noticed was that there was a scratch on the purse he was showing me. I pointed this out to him and he told me of it's just a scratch. That was really disappointing to me because if I'm paying you almost $1000 for a purse that purse should be in mint condition. For him to think that was okay for him to sell was very disappointing to me. I really wanted that purse that's why I still ended up selling it. Unfortunately, when I got back from my vacation I noticed the dust bag was also stained. They need to seriously check their items before selling them. This is a luxury store and unfortunately, they are not performing that standards. read more

I thought I was imagining things but was curious enough to check the reviews and someone else had a similar experience just recently. I had just purchased a bag from Louis Vuitton, stopped by Gucci to check something out for my boyfriend. I was wearing joggers & a tida bun, so yeah I get it I do not look like the ideal client. But I also would have purchased something today had I not felt like I was being followed. I work in retail as a sales manager so I know how loss prevention is important but there is also a way to go about it. When the lady realized I was in a section unsupervised she literally ran across the room to check on me. I wandered around for a little bit still browsing wondering maybe she could be just aggressive in wanting to sell something, but NOPE. Didn't ask me if I was looking at anything in particular, didn't fill me in on any products, and she also followed me until I almost walked out the door. This just made me not want to purchase anything from that location I'll just purchase it from Nordstrom or even drive all the way to Waikiki, willing to even pay a little more than go back to a place that discriminates. I feel like this is a common theme with locals going into high end retailers but please go about it another way, I hate feeling like I don't belong in my own home, yet TOURIST get the human decency. read more

If you're interested in purchasing anything at this location, see Derek! He is awesome!! He did everything in his power to get me both Gucci belts in my size. Him and his staff searched the back for the last Gucci belt I wanted and although it took 10 long minutes, Derek came out with the belt! I was one happy customer!! The store itself is in a great location, and it's very clean. They follow all Covid guidelines and make your shopping experience painless. read more

The associates here definitely look at you and offers services depending on how you dress. My sales associate was Li. She was very professional and helpful. I asked a bunch of questions and she was very patient with me. I was in & out within 20 mins. If you are going to shop at this location, ask for Li! read more

Sachiko helped me with my purchases and was very patient as I needed to try on multiple sizes. The service was amazing from the moment I entered to the moment I left!!! read more

I've loved and still love Gucci merchandise -- been a Gucci fan for over a couple of decades. My mom started me on Gucci (she always carried around an Ophidia boston bag when I was little - that Ophidia design grew on me. My experiences at the Waikiki and Ala Moana stores were similar but different in a sense. I guess it depends on the sales agent that you interact with on arrival. So far at Gucci in general, all of the sales agents were very pleasant but the differences I've picked up on is how well they were willing to pull additional products to make it work for your style. I've had some just tell me "it looks good on you" even when I didn't agree. In the last year, I purchased merchandise from the Ala Moana and Waikiki physical locations, and once online. The best thing about purchasing at the stores in Hawaii is that you get a discount. The price tag on the products already reflect the discounted prices. The discount early last year was 20%-25%, later last year the discount was reduced to 10% - BUT there is still savings! If you purchase online, you pay the full retail price but their customer service and online features (personal shopping experience) is pretty awesome! At the Ala Moana store, my sales agent is Kevin. He's been amazing in helping to pull products that would fit what I was looking for (even when I had no idea what I was looking for) he would come back with recommendations. He is always so pleasant and makes it worth going back. Communication has been terrific with Kevin - go see him - you won't be disappointed. I don't have a "preferred" sales agent at the Waikiki store as I go there only when I see (online) that the product that I want is not available at the Ala Moana store. read more

I am very disappointed in the service. I went to all designer stores and they treated me AMAZING, but as soon as I went inside Gucci, no one helped me. Not a single sales associate approached me either. I was looking rough. I just got off of work and just but on my big green Mustang tee shirt and shorts. I saw a wallet online I wanted to buy for my husband and his favorite cologne. I was dead set on buying it and waited over ten minutes, and there were three sales associates even standing there and no one helped me still. I left, went to Chanel and bought something. I was still annoyed because I wanted that wallet. I come back in again and was standing near there wallets. AGAIN, no one helped me. After waiting for a while, one saleslady came up to me and said "do you need anything?" Because it was already three minutes before closing and it's time to let everyone out. I told her I would like to buy a wallet and this cologne. I mentioned to her how this is my second time coming in and I still didn't get helped, until closing time. After I OBVIOUSLY bought something, she was very nice to me. Disappointed because I always shop at this Gucci, won't be any shopping at this location anymor read more

What's Gucci? Lol Place is awesome and always so helpful with all my purchases.Derek and Yijia were super great and nice. Store is actually very welcoming and I was greeted multiple times and didn't feel like I didn't belong there (very different from going to Prada or Louis) Def recommend for your purchases! read more

WOW! Words can't express how classy& sofisticated yer personable all of the staff is at this location. We had to do a temperature check and sanitize our hands before entering and everyone must keep mask on at all times. I came in looking for a present for my boyfriend since he always mentions the "belt bags" from Gucci and JAE PARK showed me multiple options, gave truthful advice and really helped me make my bf the happiest man! She texted me as I left and wrote me a follow up email a few days later to make sure he was happy & amazingly enough, when I went back about a week later.... she said HI RACHEL as I walked through the door. Talk about top notch customer service and She has made me a loyal Gucci customer for life! See you guys soon!!! read more

Gucci - Inside the store - Leather Goods Near Me - Honolulu, Hawaii

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I have been researching for the best small leather goods (luxury) for a while now and decided to treat myself. My daughter and her BF went with me to Ala Moana. We approached the store and was greeted by some of the store associates. They asked us to use their hand sanitizer (we used our own because I cannot handle certain types of hand sanitizers) and also took our temp. Then they asked us what we are shopping for. I told them about my small leather good and then JJ introduced himself to us and said that he can assist us. Omg, he was the best! So informative and so patient with us! He showed us an array of wallets. I was pleasantly surprised that the prices in the store are much lower than what is on the website! It made me so happy!!! I decided on the red marmont card case. It's perfect! I can't wait to "unbox" it like they do on YouTube! Lol! It's so beautifully wrapped, I hate to destroy it, but I can't wait to use it! Will I be back? Heck yes! And to only see JJ. He was the best! Thanks for the best experience, JJ! read more

I LOVE THIS PLACE gucci is my all time fav place to shop, and from the Ala Moana location, employee Jae Park makes it even better!! She is so very sweet and patient with me when I take ages to look at everything. Most of the other employees are nice, but she is blatantly outstanding Makes it such a fun time purchasing luxury goods!! The next time you visit the Ala Moana location, please request Jae! read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

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I visit this store frequently with my friends and every time we are always greeted with a welcoming smile. Every associate that has helped us in the past has been absolutely immaculate. Kumiko helped me find a wallet I liked the last time I visited, but unfortunately the one I wanted was sold out. She took my information and called me as soon as they got the item back in stock a couple days later. I was shocked she remembered! She had great customer service and I will definitely shop with her next time I come in. Armando was also very helpful in showing us wallets and shoes that I was interested in. I will always recommend this specific Gucci store to my friends and family because of the amazing service I always recieve! read more

Gucci - Each item was wrapped super cute, and they gave us a protective cover for our shopping bag since it was raining - Leather Goods Near Me - Honolulu, Hawaii

Unlike most high-end stores, I have to say Gucci is the most welcoming of them all. I can go in there dressed all raggy and still would be approached by at least 2 ppl and be assisted without any judgement. As it should. Customer service is so important when it comes to retention. I think that's why I'd rather shop here versus other places. Louis Vuitton is ok but most are snobs. Which is probably why I only deal with one person but that's for another review lol read more

Stopped in this past Sunday for some light shopping. Did not have to wait to get inside but did have to wait a bit for assistance from a client advisor. Totally understandable though and worth the wait. Customer service offered to me was great and I walked out with a choker I had my eye on for a bit now. read more