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    Coach

    3.9 (40 reviews)
    Open 10:00 am - 8:00 pm

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    Reviews With Photos

    Back of fanny pack
    Derek Y.

    First time here, decided to buy a leather fanny pack for my trip to Japan. Miles was my salesman, excellent customer service, took out all different sizes fanny pack, I choose the bigger one, which was perfect. It wasn't cheap, you're paying for the brand name and workmanship. If you looking to invest in quality, give this place try. Aloha, Derek

    Beautiful gift wrapping!
    John F.

    I was wandering around the mall trying to decide on a small gift to get for the girlfriend. The new color is passport plum so I popped into coach to see if they had something. Fortunately, I was able to score the last wallet in passport plum. I asked for some special wrapping and Saori was more than happy to oblige. She went to the back for a few minutes and came out with an amazingly wrapped gift box and bag. Upon closer inspection, I noticed that I really got some high-end gift wrapping because I saw other people with boxes and bags that were a plain brown. My box was black and of a thicker cardboard material with cloth ribbons and even the gift bag was black with a cloth handle. Always pays to be extra nice. Thank you coach and super thank you to Saori for her great customer service.

    Not practical at all.

    My fault for not returning the item within the 30 days but the design on this fannypack that my well intentioned husband got for me is so bad. Cel phone and keys barely fit and the design makes is difficult to get to to your things. This was enough motivation for me to stop buying anything else from Coach and my husband has also been advised to go elsewhere for any future gifts.

    Before pic of my Dinky bag.
    Jeanette S.

    This is my favorite store to stop by when shopping at Ala Moana. You know you're a regular when you walk in and they know your name. I know that I've gotten to know the associates well enough that they call me Jen instead of my real name, and they call my son by his nickname Trei. Really, everyone there are super friendly and super helpful. Anyway, I went for the Coach Create event which was being held on 10/14/17 from 1-5pm. It was a one time event. After talking to the associates and the leather craftsman Sam, I found that they have been busy all day helping customers design their bags and getting it made right then and there. These designs are in paid additions to the regular free monogramming of the bags. According to Sam if the event goes well (which it looked like it was a hit- the store was packed with people) the company will be doing more of these events. So I brought in my Dinky bag I had bought a couple months ago. Sam went step by step on how to design. He also told me I could make multiple designs save it and decide which one I liked best. I chose the 7 tea roses design, picked the lay out, and Sam had me take a look before he made everything final. Every step of the way they work with you in customizing the bag. They also have different bag straps that you can swap out to make your bag one of a kind. For the event they were giving out cookies and drinks. They were super nice about my son taking a lot of cookies. One of the associate even put some cookies in a small bag for him take home. I found that there's a lot more options to customize your bag with coach create on the website, not limited to the event. Unfortunately because we live in Hawaii shipping can be pricey. I was told if there's something online that they don't have in store they order it. Also you can show them how you want it customized they can do it in store.

    Staff is very nice and very friendly. Great men's selection and fairly quality bags for a reasonably fair price compared to other more expensive and sometimes ugly bags. Coach is super underrated and some of their stuff isn't plastered by brand logos.

    Can only get it at Coach Ala Moana!

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    8 months ago

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    4 months ago

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    29 days ago

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    9 months ago

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    11 months ago

    Ordered items online for pickup at the store. Saved on shipping fees. Friendly staff and very helpful. Lots of items to choose from.

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    1 year ago

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    7 months ago

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    6 months ago

    Customer Service is great but the items are either dirty or no tags (looked used). The manager is not helpful.

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    8 years ago

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    5 years ago

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    6 years ago

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    17 years ago

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    7 years ago

    Wonderful and helpful associates that went above and beyond helping me pick out a purse. Thanks Melissa and everyone that we chatted with!

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    10 years ago

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    8 years ago

    None of the associates assisted us or even bothered to greet us. And it wasn't even busy. So disappointing.

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    14 years ago

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    Ask the Community - Coach

    Review Highlights - Coach

    I walked into Coach bag shop at the Ala Moana Shopping Center to look for a small bag to hold my cigars.

    Mentioned in 2 reviews

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    The Leather Doctor Hawaii

    The Leather Doctor Hawaii

    5.0(25 reviews)
    7.1 mi
    Workmanship commitment
    Family-owned & operated

    Pono the leather doctor came to repair and reupholster our 6 dining room chairs. The bottoms of…read moreone chair had broken. It was an old set over 50 years old and my moms. It has sentimental value , so i decided to reupholster all 6 chairs. Pono couldn't match the fabric but searched and found something that was very close. He came and repaired all six chairs at a very reasonable price. We had a little bit of communication difficulty in the beginning, but that was speedily resolved. I am so glad that he took the job as others refused to come to our house to pick up the chairs....we would have had to drop them off at their repair shop. The chairs came out beautifully and I am happy with the job, well done.

    We've had our futon sofa for over 20 years. It's comfortable and had a lot nice features. On New…read moreYears Day, the frame cracked right at the join. Unfortunately, the company it was purchased from was no longer in business. I didn't know who to call so I decided to check Yelp by inputting "futon sofa frame repair" and clicked on get estimates. To my surprise I got 5 responses all saying that my frame was repairable which made me quite happy. All had different suggestions based on the pictures I posted in my request. I selected The Leather Doctor Hawai'i because not only could he fix the frame but he could also fix our dining room chairs. He even had connection for getting the backing of our sofa cover and pillows replaced. I definitely made the right choice. A couple days later Pono came to the house to look at the "damage". He said it was definitely repairable. He would glue the original piece together, add a bracket behind it AND put in another "leg" for added support matching the color to the original as much as he could. Looking at our dining chairs he said just the webbing needed replacement as the set was also over 20 years old. The covers were fine. I was very pleased with his honesty as my husband and I thought we needed new cushions, etc. He left saying Thea, his assistant, would be sending me an estimate. The estimate came a few hours later. The best thing about all of this was that we didn't need to scramble to try to rent a truck to bring the items to him as neither we nor our friends own one. Everything would be completed on site. That was definitely a PLUS! Once I agreed to his estimate, Thea called for scheduling. Pono arrived promptly. Very courteous, friendly and respectful. He explained each step he worked. I was impressed that he notched the wood so that the board could easily rest in. It was centered and the tops of both boards matched. It looked like it was meant to be there. While the leg paint dried, Pono worked on our cushions. Again explanations were given as he replaced the webbings. The chairs now are comfortable to sit on and we no longer feel like we're "sinking." My family and I couldn't be happier with the results of his 5 hours of work. When the work was completed Pono cleaned after himself and took our sofa and pillow covers for repairing. Thank you, Pono. You are a gem!!!

    Photos
    The Leather Doctor Hawaii
    The Leather Doctor Hawaii
    The Leather Doctor Hawaii - Leather Couch repair and restoration

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    Leather Couch repair and restoration

    Oncour - peachy-pink bag that I want

    Oncour

    5.0(2 reviews)
    0.3 miAla Moana
    $$$

    This place is so cool when you first walk in. It's like you're on a ship looking out the window…read more What you're seeing are the shores of Connecticut, where the company is based out of. All of their bags are made of genuine leather and range in price from $500-$800, depending on the size. When you buy a bag, it comes with a matching pouch in the same color. They come in a variety of colors. The bags are soft and light. They get their leathers from France and Italy. This is the only place in Hawaii where you can purchase Oncour bags. The two salespeople were very helpful in providing information for me.

    I wandered into this place because I love both nautical themes and handbags and walked out $340…read morelighter. Worth it! Oncour is under the Dooney & Bourke umbrella, and you can kind of tell from the style, but something about the Oncour bags seem a little cleaner in terms of style. Their bags are both canvas and leather, and let me tell you, the leather they use must have just come off the animal because the scent incredibly strong. I live in a small studio apartment and the whole thing smells like leather even though I got a canvas bag. Like Dooney, the bags are designed and crafted in the USA, but they import materials from Europe. The tag inside tells you the body construction (in my case it's vachetta leather and cabriolet fabric), the origin, style, and edition number and they give you a matching card with the same info. The only thing about the bag is that it does not have feet. The salesperson said it's for a cleaner look, but since I decided on the canvas bag, it's more likely to pick up dust an other particles. I'll just have to be careful.

    Photos
    Oncour - Bag display as if you're looking out of a ship window

    Bag display as if you're looking out of a ship window

    Oncour - Store display wall shelves look like the windows of a boat.

    Store display wall shelves look like the windows of a boat.

    Oncour - Store display wall shelves look like the windows of a boat.

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    Store display wall shelves look like the windows of a boat.

    Leather Lace & Lollipops Lingerie

    Leather Lace & Lollipops Lingerie

    4.6(14 reviews)
    0.3 mi
    $$

    It's a small shop but they have a decent amount of lingerie and pleaser shoe options! The woman…read moreworking there was also very sweet. I left with 2 bodysuits and the fit was perfect! (They had plus size options so I was happy about that) The only downside was that the GPS didn't take me to the right place. I had to circle around Ala Moana mall a few times before deciding to just park in the Ala Moana parking lot and walk there (only a 5 minute walk). Other than that, the shop is worth checking out :)

    Came here on 4/22/17: So I always find myself in adult bookstores and fun places such as Leather…read moreand Lace..and it doesn't matter where I am. Whether I'm on vacation or business travel its no different. I like to see what the locals in the area have, and maybe find something unique or a must haves. Leather Lace & Lollipops is a cute hole in a wall lingerie store. They had everything from trade ware, to sexy bedroom play. Loved them all. The owner was gracious and kind enough to let me try on items they normally don't allow, which was fine.. since I ended up buying it. They do have hygienic items/protection for the clothing when you try things. The place is cool on its own, had a wide selection of trade items, shoes can be specially ordered. I found this out as someone was picking hers up. Ladies are very comfortable in the store, and will try things on, on the spot! Buy something and get your sexy on. heh!

    Photos
    Leather Lace & Lollipops Lingerie
    Leather Lace & Lollipops Lingerie
    Leather Lace & Lollipops Lingerie

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    Coach - leather - Updated May 2026

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