Brandon and Katt at Lids Locker Room at Ala Moana were awesome! The quality of their work, willingness to help, and professionalism made for a great buying experience! I highly recommend them for any embroidery project or custom sport apparel memorabilia item you may need. Don't get them confused with the other Lid at Ala Moana. Lids Lockeroom is located on the Makai facing side of Ala Moana Shopping Center next to Aloha Dry Cleaners. Customer service between the two was like night and day! Brandon and Katt will take care good care of any of your sport apparel needs! read more

Awesome sports store. They carry alot of different pro sports and team memorabilia. They have a discount rack for NFL and NBA jerseys. I came in here to just look around and check out this new store. I was surprised on how many different items, some items other stores in Hawaii don't carry that they have for sale. I walked in not expecting to buy anything but then left with a little over a $100 in merchandises. I'm a diehard football fan and I love supporting my team. The staff was helpful and friendly. read more

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I went to the locker room by lids in Baton Rouge La. at the mall of Louisiana to get two NFL & NBA jerseys to wear to a Superbowl party, and this so called lady manager told me that I could not touch that rack, she would not give me her name and threaten to call security for me, she was very nasty and unprofessional with me. I never been treated so nasty in my life. I,ve been in retail management for 25 years. She is hurting the company and missing out on sales because of her nastiness, this was on 02/09/2024 @ around 12:30 to 1pm. she was real NASTY, and kept telling me BY. I will tell everyone I see going into that store about her. She acts like she owns the store. All I can say is Lord have mercy!!! I really wanted those jerseys, could find them any where else. read more

This is one of the newer stores on the ground level of Ala Moana near GNC, Champs and Lady Foot Locker. Initially, I was excited to shop here since we have such few stores in Hawaii that specializes in carrying pro sports team merchandise and fan memorabilia. I went shopping for her for the first time over the weekend and I have to admit, I was pretty disappointed. I was going there to look for a specific NFL team to buy some birthday gifts but to my dismay, they don't carry any merchandise for that particular team. It took me a while to figure that out, however, because their customer service isn't exactly up to par. When I first walk in, I was greeted by a young man that works there but then I was frantically looking through the fan gear for the specific team for at least 10 minutes and not one employee came up to me to see if I needed help or if I was looking for a particular item or team. There were no other customers in the store, by the way. With customer service being so crucial to one's business, I expect this type of service in almost any store I stop at, even at the grocery stores-employees go the extra mile to stop and see if I need any help finding something in particular. So when I can't find any merchandise for that particular team, I finally ask them for help. The young man told me they don't carry any items for that team. I asked why and his only explanation was "Oh, they just stopped sending us stuff for that team." I wanted to reply "Really? Or is it because whoever purchases products for your store biased and doesn't like that team?" But I held my tongue and asked if they had products for another team. He replied, "Oh yeah, over there" and pointed to one corner of the store. Okay, so again, customer service wasn't up to par. Maybe I'm being a little too much of a stickler for customer service or maybe it's because I'm used to great customer service at majority of the places I shop but whatever the case, I think they could try to go the extra mile to at least be comparable to other businesses. For instance, in most other stores, employees will walk you right up to the section and point out the item for you. I had to pretty much figure it out for myself. I ended up finding something to buy and I waited at the register for a good 2 minutes until someone came to ring me up. On the plus side, they did have some really nice fan merchandise and some clearance racks full of jerseys. I will probably shop here again just because they do have some items that you can't find in other stores but my first choice will be online stores as they carry items for ALL major league teams. So overall: Location: A Products: B- Customer Service: C- Price: B read more

Lids Locker Room is our go to place when we need to buy sports related gifts for friends and family. This store barely fits all the items they have for all the different sports for all the different teams for all the different players. We always find something for that special someone we came for, all the while bumping into people or bumping into racks and avoiding the shelves that have class team shot glasses or mugs. One crazy Christmas shopping day, we braved the crowds and decided to get the sports fans' gifts over with. We pushed and shoved and finally got to the check out. When the cashier asked if we wanted gift receipts, we of course said yes. As we were walking out of the store, I realized that she didn't print the receipts. SO we had to stand in line all over again (and did I mention there was only 1 cashier?) and she had to pull each item up and print a gift receipt. Mistakes happen, I was just a little peeved. 3 stars = "A-OK". read more

I come here on a regular, to get shirts, or tank tops embroidered. This is by far the best place on island that does it. The staff is great, and have good experience. read more

Lids Locker Room - Team Boom - Hawaii - Accessories Near Me - Honolulu, Hawaii

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Not as much product as you'd find in Pearlridge but pretty awesome nonetheless! They always have new gear, swag, in addition to a number of great sales going on! Definitely worth your time to check out if you're looking for a jersey of your favorite player and/or team. The hat selection is also a bit different than the regular Lids and it seems like everywhere you'll find unique hatwear so if that's your thing, add this as a stop. OH! Sign up for the membership! You'll qualify for awesome savings and it's totally worth it! read more

I went into the store to do an adjustment on my previous purchase because the person that rang me up made a mistake. The guy basically charged me for an item that I only purchased once, but did not ring me up for the other item. The guy said that the manager is going to have to take care of the return or the adjustment, however, instead of helping me out she helped out another person that was purchasing something. Instead I just kept it how it is & I'll return it at the other Lids in Pearlridge. Products: They sell NBA & NFL items & I think other sports clothing too but I usually gravitate to these products. read more

Great merchandise for a wide array of sports apparels, accessories, caps, etc. I like to come here and shop for my favorite NFL team. Many choices to choose from jersey to shirts to caps and more. Not a football fan? They've got you covered. They got MLB, NBA, NCAA stuffs, too. Not sure of NHL. But, when you get a chance, go and visit this store. I'm sure that visit will not disappoint. Great customer service. Store is kinda small and sometimes you'll have to squish your way thru aisles. One time i kinda snagged some shirts as i was walking thru the aisles. When it gets busy, just be prepared. Overall a great store to shop. The manager is super cool! A+ read more

Thank you for being the only place on island that I could come to and find an actual variety of sports jerseys and memorabilia - i never thought it would be hard to find some New York Yankees apparel - they had all kinds of baseball - football - and basketball items (may have been hockey too but was mission oriented today).... nice employees - good prices, spot on. Mahalo read more

Three people working here and one walked right in front of us, no greeting or acknowledgment. The homeless person bs-ing with them was taking up their of the time. Yay for priorities! read more

I think it's wrong for the store to play hip hop/rap music that uses explicitly sexual language that have immediate sexual connotations in their lyrics. While in the store there were many young children present and many of the parents were shocked as I was with the store employees music selection. read more

Great place to find jerseys and other sports gear! The staff is really helpful and friendly! They also have a great clearance section! Will definitely be back to shop here. read more

Great place to find sports apparel and novelties. The staff there is very friendly and helpful. They can even customize your items with embroidery. read more

I was in here doing some last minute Christmas shopping because one of the people on my list is a big football fan. I went towards the back of the store where the travel mugs and stickers are located and I noticed a male employee following me. I started looking for my friend's team but because all the travel mugs were so disorganized (football and baseball teams mixed together and not in any sort of order) I had to move some of the merchandise around. The same male employee was watching me and I thought he wanted to help so I asked him for help. He said that's all we have what's out and turned his back towards me, without offering any other assistance. I walked to where the stickers and keychains were and again nothing was organized according to sport or team. As I was browsing I noticed the same male employee staring at me. I looked back at him and he was like " I have to keep an eye out on you because..." this was where I cut him off. I said yeah cause you think I might steal something. He responded "Well yeah". I told him well if your merchandise was more organized maybe people wouldn't have to move stuff and you wouldn't be as suspicious. After this I made my way to the counter with a few items so I could pay. I did not want to finish my shopping there because I felt uncomfortable. I'm not sure why I was singled out and followed by this male employee. I was dressed nice (not that dress should be a reason why anyone should be followed), and didn't have any large bags with me plus I didn't do anything that would make them suspect me of stealing ANYTHING WHATSOEVER! If anything he should have been watching the group of kids putting things in their pockets. After this experience I won't be doing any of my Christmas or any type of shopping here ever. I'll just stick to online shopping, cheaper anyways! read more

The Lids Locker Room location is located at the Ala Moana Shopping Center. Specifically on the second level, makai (ocean) side next to shops like ladies footlocker, ABC store, Gamestop, Champs Sports, etc. I like the location because it is located next to the other sports stores. Unlike the Pearlridge location, this one is way more smaller and clumped up. But they do have a decent amount of apparel, clothing, novelty, and much more relating to sports and teams of all kinds. If you like to shop for this kind of stuff make sure you sign up for their VIP program, there is an annual membership fee but it is not that much. If you like to shop for sports stuff often it is worth it because you get a discount on many items. They always have some pretty good deals going around. The staff and customer service is pretty good. The prices for everything is pretty ok too. You cannot really find another good sports teams store other than this so I guess it is worth it for everything. They have some really nice stuff if you have a diehard fan of a team whether it is football or basketball which they have the most of. read more

I purchased a Green Bay Packers NFL visor hat from this store in November. The elastic band in the hat has stretched making it bunch up and very uncomfortable to wear. I have worn it approximately 20 times. The store refuses to refund my money or replace the visor and refuses to explain why they can't do it. Won't buy any more products here in light of the fact they won't stand behind them. read more

This is my first time writing a Yelp review and I have used Yelp to look at other reviews for a few years now. I have been waiting to write a review for a place with really excellent service. So with that being said I truly experienced the best customer service by an employee here, his name is Eric. It was a few days before Christmas and I was looking for a golden state Clay Thompson jersey in a size large. I called a ton of places looking for it but no one seemed to have it. So finally I bit the bullet and drove to Ala Moana during the craziest time of year. I was recommended by sports authority to check this place out in the mall and so I did. I was immediately helped by Eric and we went on a mission looking for the right size. It had seemed that it was pretty much sold out of the size but Eric triple checked different spots and when I was about to leave feeling discouraged, he found it! Seriously, made my day and I was able to give my boyfriend the best Christmas gift EVER! Much Mahalos Eric!! read more

Lack a clear understanding of their return policy. When it is clear, and straight forward online. I really don't care for this place.