Gucci's reputation precedes itself with renowned fashion designs, leather goods, jewelry, shoes and more. Among all of the luxury and high-end retailers, Gucci gets my vote for being the most down to earth without sacrificing the reputation of its brand. There are certain products which aren't meant to be pedestrian, including the more thoughtfully designed, avant garde pieces. But this doesn't mean customers new to the brand or this price point will be alienated when visiting the store. You'll be pleasantly surprised by how friendly the employees are. Grab the look book and browse at your leisure to get a complete feel of the current season's collection. You'll also have the opportunity to make an informed decision about what pieces you'd consider buying whether they are already available in store, or must be ordered from an off-island location. Sales pop up every now and then. I came across a magnificent swimsuit in Details Magazine and was pleasantly surprised to find it at half the price and still in stock. Take as much time as you need to try on sunglasses and shoes before making a choice on what you'll be adding to your wardrobe. Best of all, you can rest assured Gucci will help you find what you're looking for. They even honored store credit from 1986, which a certain loved one who will remain unnamed passed on to me. Too bad it didn't adjust for inflation. read more

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I would definitely have to agree with other yelpers about the relaxed vibe here. I never feel intimidated and have never been snobbed by any employee. I am not one to get all dressed up. 80% of the time, I'm wearing an anime tank and denims. Ive come with my kids in tow and without. No matter how I come, I always feel welcomed. Even if I'm browsing or purchasing, it's all the same amazing service. The store is pretty organized and easy to navigate. Front would be women's bags & SLGs, toward the back would be belts & ready to wear, and toward the side door are the shoes & men's SLGs. I am definitely not in the market for purchasing designer clothing so I really can't speak to their clothing line. I have started a collection of handbags, wallets and a belt. Hopefully soon I'd love to own a pair of Gucci shoes, I just can't decide which! I appreciate the fact that most of the items are readily available to try on. Over the past few years Gucci has been really hitting it with their new designs. The Marmont is a major fave. I'm also a big fan of the modern "vintage" look coming back. I can't wait to see what else Gucci has in store for upcoming designs. Keep it Gucci, #Guccigang read more

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Stopped in this past Sunday for some light shopping. Did not have to wait to get inside but did have to wait a bit for assistance from a client advisor. Totally understandable though and worth the wait. Customer service offered to me was great and I walked out with a choker I had my eye on for a bit now. read more

Came straight to the Gucci store. Upon walking towards the entrance, the store associate stated that they are closed. (Checks phone literally 7:01pm) I went there for a specific item. I'm like okay totally understand. About 1-2 minutes later I'm standing around trying to find something to eat. I see the same store associate unlock the door and let not one but two people in. I was really upset. I'm under the impression I was turned away on how I look. I had fresh out the shower hair with jogger pants and a sweater on. I understand about closing time. But just due to the fact I saw two people allowed in after I was rejected entrance. I'm not having that. (Older Asian American women with short hair) Will take my business to a different location. read more

I went here with my girl friend since she has never been to a luxury store before. She and I wanted to look at bags and accessories. The employees here are so kind and helpful. There were 3 people helping us during this shopping trip. One wonderful lady guided us towards all the different kind of belts. Two sincere gentleman helped us with trying on and delivering us with our requested sizes. By the time I wanted to go to checkout, the man who was helping me was so efficient and prompt. I absolutely loved the service here. Throughout my experience here, everyone was so kind and helpful. Also, my friend felt more and more comfortable shopping at high end stores now. :) read more

Gucci - Leather Goods Near Me - Honolulu, Hawaii

Fuck the manager and staff here. Judge mental hoes!! They denied us entranced as we arrived and later when we tried to look for food to eat we seen them let other people in. If I could put zero I WOULD. Like we just got back from swimming, showered, dress comfortably && wanted to shop before dinner. read more

Mayu is such an amazing sales associate who helped me with the denim Gucci jacket I was interested in from the cruise collection. The other sales associates told us they were willing to ship it over, but we would have to pay first. I wanted to try it on before we made any big purchase like that since it would be a hassle to return it if it didn't fit. Mayu was able to find the size I needed from the Waikiki store and brought it over for me to try on. The smallest size arrived and we were notified promptly. Purchased it and gave Mayu the sale. 5 stars for amazing customer service from Mayu. read more

We came to this location to buy gifts since we're on vacation, we were turned away because of our appearance(leggings & a sweater). She tried to say she was closed but shortly after she let other people come in. I wouldn't do business with this store because the lady there has poor judgement! Just because you want to dress comfortably does NOT mean you can't afford Gucci. Hopefully she does not do this to anyone else because that the worse feeling. read more

Stop by the store again today and omg bought another bag. I love the collection. Gucci is killing it and I am loving it. Bought 3 bags in the last month. finding it hard to stop. Lol. But seriously this has got to stop. Customer service is great. I stop by here every time I am in Oahu. Great price. read more

Never have ever had a complaint. Staff is always friendly and helpful. If you're looking for something specific, they always seem to go out of your way to help. read more

Superb service and we were helped immediately with no pretentiousness unlike the other high end luxury goods store a few doors down that shall remain nameless. Belenciaga. (You can read about that mess in my review) We were shown two items we had requested to see. The GG Marmont bag. Loved it. So did my sister in law. Thank you. read more

Can't say enough about the great customer service we experienced at Gucci. Jae Park is our sales associate, and will continue to be our contact person for any and all Gucci needs in the future. She was very patient, very knowledgeable and very nice. If you are going to Gucci, Ala Moana...ask for Jae, you won't be sorry :) read more

First off, let's talk about that man standing at the door. Is it me or has any other local residences noticed that the employee only opens the door for tourists? (I've been here more than 5 times and have encountered different staff at the front door.) Each time I walk up to the door, the man looks at me and turns away. Opening my own door wouldn't be such a big deal to me IF the same treatment was extended to the tourists. Sadly, the doormen hold the doors open for whom they assume are tourists. Once inside, I've always had to flag down a sales associate -- on busy days and on slow days. Again, there was preferential treatment was given to the tourists. A sales associate had walked around me to get to a couple who were tourists. This sales associate did not acknowledge me before or after greeting the tourists. As disheartening as this is, I have a few loved ones who still love Gucci's products and that is the ONLY reason why I continue to shop at this store -- despite the preferential treatment towards tourists during ALL my visits to this store. read more

We decided to check out the mall on a whim because my husband decided I needed a purse lol. We decided on Gucci. Walked up to the door (they had a little table with a bottle of sanitizer on it) and a gentleman came out to greet us. He asked if we had an appointment and we didn't since it was a spur of the moment kind of thing. He said that was fine and explained that customers were able to make appointments as well. He explained the guidelines when in the store which was very simple: you're assigned to a salesperson and you must all stay together, maintain a 6ft distance from other groups, wear your face mask at all times. They also have sanitizer throw out the store. Celia was our salesperson, she lead us to the women's handbags. She was very knowledgeable of product and also informed us what was top sellers. I chose my handbag and matching wallet then it was my husbands turns. Celia showed us to the men's area. While he browsed, my daughter asked me if there were kids things in there. (She is 8 so she had no idea this was a luxury brand store). Celia heard her and apologized to my daughter saying the Waikiki store had children's items. My husband made his choices and we were asked to have a seat while Celia prepared everything. After about 7 minutes or so she came out with our items for us to inspect and to give us our total. After taking our payment she returned with everything to package in front of us. Everything we purchased were placed in their dust bags and then into a lovely box and then bagged. Up until this point I was extremely satisfied with Celia's customer service, but then she did something very thoughtful that we didn't expect at all. After giving us our bags she said that she felt bad that they didn't have anything for kids so she gave my daughter a box of Gucci chocolates in which she put in a bag so my daughter could carry it herself. My daughter was so happy because 1)she now felt part of the transaction and 2)she loves chocolate! So 5 stars for Celia and the Gucci store at Ala Moana!! read more

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Loved this location! We had a wonderful associate, Seiya, he was very knowledgeable and super friendly! We had similar hobbies, like going to Disney lol, he sold us two pairs of shoes from the Disney Gucci collection and he told us a little about his personal interests and made sure we were comfortable throughout the whole experience, forgot we were there to buy shoes! Due to the coronavirus our trip was cut short, but can't wait to come back and visit this location at this beautiful outdoor mall, and can't wait to see Seiya T. as well! read more

Upon entry i was greeted by a salesperson though she was busy helping others. the rest of the salesperson was just standing on the counter talking and staring... Keiko was very helpful, friendly & respectful. I will definitely recommend her in case you shop on this store. read more

I've been in love with a particular bag from Gucci for quite some time and finally made it into the store to purchase it. Being that I haven't made a purchase with Gucci in over 10 years, I was pretty excited to get something. I was immediately greeted by the door man then followed by greetings from other associates. JJ was quick to help me. So sweet and I appreciate his opinions! We tried on several mini bags before I walked out with the winner. I will definitely make it a point to come back to this location to see JJ. Can't wait to hear from him when new things arrive! read more

Somebody needs to fire their head designer and quick. They have a new tattoo line of hand bags that look like a 2nd grader drew the designs. Gucci also has a new line of studded bags, it looks like Herpes. I nicknamed the line, Her-pez cause it sounds french like Hermes. If you ever wanted a Gucci bag, wait till after Christmas, the whole store will be on sale, clearance in fact, you couldn't pay me to wear some cheap crap like this. And the boots that were on sale 2 years ago, are still on sale. I have these white gold diamond dog tags from Gucci that I got years ago and the clasp broke, I still have the receipt, paid over 3 grand for them. I asked them to fix it, only a year after I got them, they said it wasn't their policy. I hardly shop here anymore. read more

I swear this place is the most judge mental store I have ever been to. I was wanting a specific bag and was trying it on different ways to see if it was really worth it or not. I ended up buying the purse and a wallet and waited while She wrapped it up. She came out and she gave me the items I purchased and asked if she can look in my Gucci bag I had walked in the store with, I opened it and asked her if she thought I was stealing anything, she just smiled and said wow very nice inside trying to avoid my question. My experience at Gucci was great in the beginning and turned to shit when that happened. They definitely lost a customer. Y'all beware! read more

Staff was friendly and welcoming did not hover around and/or make me feel like I'm guilty of something just by walking around (I get that look often). Anyway wifey ended up purchasing some shoes to match her bag and the overall experience was what would be expected. read more

It's always great when you can walk in a store and feel at ease looking through their selection without feeling pressure or judgment. This is an exceptional Gucci store. Very friendly and knowledgeable staff. Go see Frances! She's amazingly kind and patient and great at listening to what you are looking for! read more

It's difficult for me to admit I even stopped in this store, since I don't generally endorse these name brand places. However, that being said, my tai tai (look it up in a Chinese dictionary) needed a new wallet. I looked in several places, and they were either too bulky, too trendy, or the designs were just plain bizarre. I finally ended up in here, and the proud hunter and gatherer that I am, I finally captured the perfect animal. It had a couple places for oversize bills (perfect for the non-American ones when we can afford to travel outside the country), a few cards, and a nice little place for coins, and it was slim and elegant, too! It was a bit spendy, as the name of the store suggests, but to be able to find something that pleases my woman , it is worth it! I totally agree with Love S. regarding the "tattoo" line of handbags...ticky-tacky! It made me want to yell "Arrggh!" like a pirate. I didn't see anyone admiring them, either. Hmm...maybe they'll eventually end up at the Aloha Stadium swap meet? The woman helping me was very friendly. I always used to think they only paid attention to Japanese tourists, but apparently I was wrong. I'm sure I won't patronize this place frequently, since my wife is not into the whole "Let me show off my name brand baubles" type of scene, and I do not earn six figures (though my work is certainly deserving of such!) but it's nice to know one can enjoy a sense of accomplishment while spending the equivalent of a night out at a very fancy restaurant. read more

I haven't shopped at Gucci for several years ever since they had changed their design. I then moved onto Chanel and Louis Vuitton, but decided to come back for a nice cross body bag that they had at the perfect size! My husband decided to purchase this bag for me for my Mother's Day gift. As we walked up to the door, like all the other high end stores, we had it opened for us. For the record, I wore distressed jeans, shoes and a tank top. My husband who is a true local boy will always wear his quicksilver shirt, pants and slippers. When I saw the bag I had been eyeing out online a sales associate, Derrick, came up to us and told me I was free to try it on and showed me where the mirror was. He didn't follow or hound us like we were thieves like I have experienced at some stores on the mainland. He even told me he could take out the tissue paper so I could see inside. I didn't want to be a bother and told him we could keep it in. We double checked the price and to my surprise it was about $275 cheaper in store than online. Told Derrick I wanted to purchase it and he was extremely surprised at how fast I made a decision! I can only imagine how long people take to decide to buy a bag. We were in and out in about 15 minutes. Definitely recommend shopping here! Ask for Derrick! Such a nice guy. read more

My SA has been amazing. She was extremely patient with helping to show me multiple purses and watches. Since the first meeting with her, she has gone out of her way to secure items they didn't have in store. read more

Rating: 0/5 (This is actually rating the repair recommendation given by this store) Date(s) visited: 4/30/2010 Service 3/5 Atmosphere 3/5 Price 3/5 If you buy from here, ask what they will do if your item breaks. Especially, if it's a watch. Please see my review for their authorized repair shop: http://www.yelp.com/list/do-not-do-business-with-in-los-angeles-los-angeles This repair shop is better. Please see other reviews of "Montana Clock Shop": http://www.yelp.com/biz/montana-clock-shop-santa-monica My advice: Buy from Nordstrom and you won't have to deal with the BS of their repair nightmare. Service: Friendly, polite...of course they're nice to you..."They want your money!" Atmosphere: Elegant, Sophisticated, Expensive. Price: Ultra High-end. Not a store you want to shop at everyday. read more

A few friends and I went to this particular location looking to make a purchase. We all had a long day, fresh out the shower, dressing comfortably. Closing time for the mall was at 8 and we got to the Gucci store closes at 7. As soon as we arrived to the door, the manager looked at us and said that they were closed and not letting anyone in. So we proceeded to walk around deciding on where we should go for dinner instead. As we were walking we seen the manager open the door and let not one, but several people into the store. I genuinely feel that she looked at us and judged us based solely on how we were dressed. They need to seriously reassess who they allow to manage their stores. They are suppose to be the face of Gucci. I would never recommend services from this location to anybody. If I could give this location zero ratings, I would. read more

Personally, I'm a Burberry fan myself. However, my lovely other half is a diehard, loyal Gucci follower and that's fine. My personal experience with Gucci and the staff specifically at the Ala Moana front (I've been to others around the world, all with exceptional service as well) have been great. Any time we make it to Ala Moana, we always visit Gucci to see what they have. To note, I've entered the store in many attires - from extremely tourist-y/dressed down, to dolled up on a hot date. My style of clothing has never affected the attention we received and have always been helped with a smile. Being used to Japanese-style service, I'm used to their somewhat individually-assigned service, meaning when someone helps you, they tend to stay with you until you leave. While some may be annoyed by this style, fear not. While the staff will help you, they understand when you want to be left alone to browse. For the most part. Their designs are quite nice and I still cannot get past the beautiful piece of art that is their trunk (located between the shoes/travel/men's section). Products are subjective as far as taste goes, but as far as service? Way above places like Chanel, Hermes, and LV. I must admit, even better than Burberry. We visit every single time we're there, and will continue to do so. 4 stars - "Yay, I'm a fan." read more

I went in looking for a particular color belt. I was greeted by a wonderful & knowledgeable sales associate, Judy Park. She immediately went to the back and brought out the belts in my size in the color I wanted. Within minutes we found the perfect belt! I paid and left with a terrific experience. Judy was great, very honest and not aggressive in her asked technique. Her opinion ( which I asked for ) was 100% correct. Thank you for your help.. read more

My experience shopping at Gucci was nothing less than pleasant. I was lucky to find the store nearly empty, so I felt as though I had the store all to myself & the service was exceptional. I was blown away by the service that I received. I told Kumiko what kinds of bags I liked and she was very helpful. She let me try on the different bags I were looking at & never once made me feel pressured into buying anything I didn't want to. I ended up finding the perfect bag for me, thanks to Kumiko's help (& patience too!) I'd definitely go back to Gucci again if I'm ever looking for a new bag because I know that I will be provided outstanding customer service & treated like a VIP. read more

I love Gucci. My first wallet and key chain from my parents were Gucci therefore, Gucci has sentimental value to me. My first Gucci wallet lasted me a long time. My current wallet is Gucci and its all bust up. I have another Gucci wallet waiting to replace it, but I want to get the most life out of it. I can't think of not having a wallet that is not Gucci? I am happy to find out that Gucci finally brought back their valet key chain. The friendly staff at the store informed me of this today. The customer service at Gucci is impeccable. But, one wouldn't think otherwise from Gucci. read more

Contrary to what these other reviews say, I never have a problem with this staff. I could be dressed looking homeless and they never deny me entry or treat me differently. read more

What can I say...sales tax here is cheap! Service here is good too. Kaleo helped me and he was super friendly. This is my first purchase of a major name brand bag. I'm not one who sports those old lady LV bags, or Prada, or Chanel purses, etc...but I've always took liking to Gucci, mainly because their designs are more subtle and less gaudy. Plus I don't like flashing the brand name of my items to everyone, so Gucci works for me. Anyway, I received really great service from Kaleo. He shared his story of his recent visit to Orange County, where I live, and we hit it off. He was very personable, and remembered me the next morning when I went back after I thought about my decision to purchase the night before. Great place to shop! read more

Better than the one in waikiki, some employees stare at you ( make sure you're not stealing :////) but Armando helped us out and was very kind to us ! read more

Come back here three weeks ago. I was amazed by the fact that Gucci was having a half off on selected sale items. I left the store with one purse, one cross body, and two wallets for under $1000. I love coming to this store. read more

I went to this store twice, the first time just to look and try a bag that I wanted on. Kevin, one of the sales associates helped me. He was patient while showing me bags and didn't try to pressure me to buy anything. When I went back the second time Kevin greeted me right when he saw me and even remembered my name. I purchased the bag I wanted and actually got a size bigger than what I was originally looking at. If you buy from that specific store the price is much lower than what it generally retails elsewhere. read more

Bought wife "Hawaii Exclusive" pink Guccissima handbag back in March 2013. Excellent service by SA Kevin. Found a much larger selection vs Gucci union square San Francisco boutique. Plus Honolulu sales tax rate makes for one of the most inexpensive in the United States. Likes -large selection -attentive service -price vs. USA mainland Dislikes -none read more

Gucci has been killing it with their new collections & designs! This review isn't about the company or the store, but for a specific salesperson.... HER NAME IS MAYU, and she is the ONLY reason why I keep coming back really. I understand sales and retail life. I've been on that other end few years ago. Some people will cherry pick their customers... but not Mayu! I've been going to Mayu for about a year, and I won't be going to anyone else EVER. I usually come in to browse, but most of the time the salesperson would not even say hello and acknowledge me... so I end up leaving because I'm annoyed no one even asks if I need any help. Then one day, God blessed me with Mayu! She saw me looking at a bag, and asked me if I needed help. FYI, two other agents seen me come in and didn't bother to talk to me. She is so patient, honest, friendly, sweet, & personable. I was looking to buy a bag for my bday present, and I couldn't decide between the two. She didn't pressure me, but handed me a card and said to come back when I was ready. I ended up coming back couple weeks later to buy the bag, and since then... always kept in touch with her whenever I was interested in something from the site/store. My mom & bff also go to her because I introduced them. And they both told me the same thing - "She's so genuinely caring, and is the nicest person." She makes shopping so fun and easy... and I absolutely love her for that. read more

Remind me and my girlfriends to never go here ever again. No one welcomed us and the Asian girl who was working today overlooking the shoe section at 4:19pm didn't bother to say hi but kept looking us up and down! Judge mental place. I own a few Gucci items and I will never shop here for it because the employees seem stuck up! read more

I think Hawaii's Gucci customer service is way better than other states. I want to especially thanks to Lisa ( selling supervisor) she did nice job on recommending products! I would recommend tourist or who ever is interested buying Gucci products. read more

I like Gucci because of its quality. Having said that, imagine my extreme disappointment in my Gucci rubber watch band tearing and falling apart at the clasp! I had the watch for less than 2 years. This was definitely not expected from an authentic Gucci product. I decided to go the store to see what could be done. Just my luck, the person that was helping me was new and not familiar with protocol. After I explained my dilemma, she went to the back (probably to ask for help). She returned with a form for me to complete. She explained that the store would send the watch off for an estimate for repair (in San Francisco). She skipped some important details, and probably deliberately. Because of that, I had to ask questions due to her lack of explaining the repair process. Me: "Isn't this covered by warranty?" Her coworker was standing nearby and said, "No, due to the warranty information not completed." Me: "It was a gift, so now what? I have the original tag in there to prove its authenticity. And there is information on the back of the watch, i.e. serial number." The new girl said she would be back as she needed to speak with the manager. I waited almost 10 minutes, wondering what was going on. When she returned, she said "My manager said we cannot honor the warranty because the information was not completed by the seller." After she said that, she seemed to expect me to be passive and just accept that resolution. Wrong person. I absolutely do not believe that Gucci will not honor a warranty because a seller did not complete their part of the warranty card. It is an authentic watch, not a fake, and I'm sure when she took it to the back they checked the serial numbers to verify. I was completely disappointed in their customer service and lack of ability to accommodate their customer. She even commented on my Gucci watch was wearing. Ok!? Then you realize that I am a client that buys, uses, believed in your products! And if you were really observant, you would have noticed my horse-bit Gucci ring. I'm not here to give an inventory list of all things Gucci that I own, but give me an eff-ing break! I could have escalated and asked for the manager but I walked out with my watch and brown box in hand, completely and utterly disgusted by how they handled the situation. Shame on Gucci Ala Moana. Terrible customer service. read more