I get intimidated walking into high end luxury stores because I feel like associates tend to pre-judge you. Here I felt very welcome. Tomoko was very friendly and helped me find the gift I was looking for! I was doing some last minute Christmas shopping for my husband. I noticed he was looking online at the Illusion petite H ties. So I went to the Ala Moana store to see if they had it on hand. Unfortunately the did not and Tomoko offered to order it at have it delivered to my home. When I found it wouldn't get here before Christmas, she helped me choose something similar. I told her that my husband loved blue, so she pulled ties with similar designs and close to the same shade to the one I was looking for. She was very attentive and listened to what I was saying. She even told me about the craftsmanship of how each tie is made. When packaging the tie she noticed a very small imperfection that I had missed and went to get another one. Thank you Tomoko! I will definitely be back. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

High end service and beautiful decor in the store! Love their Home collection and the value is great for Hermes I think! read more

Hermès - Welcome to my home! - Women's Clothing Near Me - Honolulu, Hawaii

See all

Shout out to Anthony "Tony" of Hermes in Ala Moana Center. You're the best!!!! Excellent excellent customer service! Because of his excellent service instead of just buying one pair of shoes, i bought a 2nd pair of shoes and a bag!!!!! I thought it will be pricier than my other high-end stuff like LV, or Chanel... actually, they're just of same range. But the excellent customer made a big difference! I will surely come back in this store everytime i'm here in Oahu. He even gave me a lot of samples unlike in the other 2 brands that I mentioned. Highly highly recommend!! read more

Hermès - Grooming bag AB Blue and Ankle Boots Velvet goatskin - Women's Clothing Near Me - Honolulu, Hawaii

The best Hermes store in the states! The staff here are always amiable and accommodating. Though they don't have as much stock as they use to, they do have a lot of items out on display that are difficult to get pieces in the mainland. If you do not have a SA, walk ins are usually available and these SA's are easy to approach since they aren't standoffish. read more

If you're looking for the best of the best then it has to be Hermes. The store itself is super luxurious and pretty. My experience here has always been wonderful. If you're looking for a client advisor, I recommend Oka! She's kind and helpful without being pushy. Every purchase is beautifully gift wrapped in the signature orange color and you also get cute perfume samples. 5/5 will return! read more

See all

This review is overdue for Hako. She was so sweet, welcoming, and patient. It was my first time visiting this location with the goal of making a connection with an SA. I originally planned to visit the Beach Walk location, but their lines were ridiculous. I knew I wanted to visit both locations, so I stopped in on a Saturday evening. I had specific items I knew I was interested in buying and was hoping they were available. I was in luck, Hako helped me find them! She even showed me some earrings I did not have on my list before, but they were so cool that they are now on my list! She mentioned there was just a FedEx delivery earlier that day, so to my luck, some freshly stocked items were available. During check out, Hako was so kind to my son. I highly recommend Hako at this location and look forward to visiting her the next time I'm in Oahu! Thank you, Hako! read more

Went to the store yesterday and purchased two items. Aya Hara, the sales specialist, left me with her card after I asked her contact information. I texted her afterwards on the same day to see if we could develop long term relationship and told her what I'm looking for in the long run. I also mentioned what are the other items I'm interesting in getting in order to see if it's possible for me to get what I wanted to get in the long run. No response. I called her and tried to leave a voice mail, but I think she blocked me for whatever reason because the number went straight to voicemail every time I give her a call. Weird. Left a voicemail at the store today to see if she's interested in helping me. If not, I voiced that I could work with another sales specialist. No one from the store reached out to me so far. read more

Had a very pleasant experience shopping at the Hermès Ala Moana location. An SA greeted me at the door and asked if I had an appointment to see any specific SA to which I replied no, but I know what I want to purchase. She then assisted me and she was wonderful. Her name was Makiko and she was very helpful and super patient. She recommended what she thought I would like and she was right. I didn't feel pressure to hurry my decision nor pressure to purchase anything. I would definitely come back and ask for Makiko. read more

See all

It's Hawaii. It's hot as hell sometimes. So you know what? Most of my time as a resident here when I'm not at the office is a t-shirt, board shorts, and slippers. That's just Hawaii. I think the staff here needs to understand this aspect of Hawaii culture, where it's too dang hot to be dressed to the nines all the time. We're not in NYC or Tokyo. I say this to say that the pre-judgement you get when you walk in here is off the radar when they think you don't have money based on the way you're dressed. I went in looking for accessories. First stop was a new tie. Hermès ties start at over $200. Apparently that's not enough, as my sales associate's demeanor was cold as though I was wasting her time. She only mildly perked up when I told her I'd also take some $450 cuff links. My fiancée was possibly interested in some new shoes, but was turned off by the SA's attitude so opted not to get any. When I went to pay the SA pretty obviously scrutinized my Amex Platinum card as though it couldn't have been mine. It made the whole thing even more awkward. The sad thing is I'm one of the easiest customers on the planet. 9/10 times I already know what I want and just want to make a simple transaction and not waste anyone's time. The only thing I ask is for basic courtesy when I'm going to be spending nearly $1,000 or more on goods I don't absolutely need. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

Always has the best service at this location. Our SA Makiko always took the time to help us find that perfect piece.

Came here and was not helped at all by the staff. I understand it was busy but after standing around in the same section for nearly 10 minutes with all the staff walking past not ONE person could have even acknowledged my existence and said "Hello, be right with you"? Seemed like they were prioritizing regulars first. It's a shame because I was waiting to try on a pair of shoes to purchase. I will try a different location but at this point I'm so disgusted I'd rather take my business elsewhere. I can see why the reviews for this store are so low. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

5 stars for Shihua who lead me to the perfect shawl. 4 stars for inventory as they did have a good selection of shawl patterns / design to choose from. I do have to say upon arriving I did not get a welcome which wasn't so much a big deal but def a eyebrow lift when everyone else including my husband did. Must have been the stretch pants and no makeup lol! read more

Hermes to me is the epitome of luxury.... sorry, right next to my favorite brand... BV! Beautiful leather and amazing quality. The craftsmanship, the history, it's all beautiful. I'm talking about the products. Regardless if I have the money to spend or NOT, I'm not a window/ daydreamer kinda shopper. I'm just being real. With that being said, I don't go into a shop with no intention of finding something to purchase. I honestly don't have that kind of time to spare. If I come in, I want to buy something. I was invited to a Men's and Women's Shoe Event by one of the Floor Directors, Joy. I've shopped for something small in the past, but she knows that I love shoes and I had something in mind for awhile. When I saw the email I Rsvp'd (what a crazy coincidence that I had one of the event mornings off... is it really!?! Lol). When I got there I was greeted by the guard.... and no one else after that. Sad face. The shoe area was crowded that morning with international visitors and other customers. I walked a bit, picked up a few sandals, saw a few associates walk past me, and a few minutes passed. No other person greeted me, made eye contact, no acknowledgement of me being there. I finally had to walk to the front to one of the girls who passed me earlier to ask for Joy. Uhm, okay, again, I don't have time to spare to just window shop and be ignored or wait for you to ask if I need help. If i did wait, I don't think I would've gotten any help... being honest. When Joy came out she thanked me for coming and showed me what the event was about. She showed me the shoes I had inquired about in the past, bringing out two different colors for me to see. I chose one, although both were nice. She took me around the shop and showed me a few card cases knowing that was something I was in the market for. Joy showed me a few other accessories, to which I chose my second item. I loved that she took her time and wrapped them nicely (I know it's what they do and its protocol, but she didn't rush me or the presentation). She also enclosed her favorite fragrance that she uses and a box of macarons! What a nice touch! I'm not a big spender. I'm not gonna buy $20K bag, but Joy made me feel that my small in comparison purchase was valuable to her. I felt good about my purchases and I'm looking forward to wearing/ using them! 5-Star for Joy and the products. Location and cleanliness of store is also great. 3-Star due to the other staff members who didn't give time of day for acknowledging a person in their vicinity. If it wasn't for Joy I would never have purchased my first Hermes and return to make another purchase from this location. read more

Hermès - Thank you Joy Lau for my macarons!! - Women's Clothing Near Me - Honolulu, Hawaii

3 stars because they had the belt I wanted in stock. 0 stars for their service. Walked in with my friend and they immediately only tend to her and ask what she needs despite her telling them twice that I was the one there to shop. Aya was the clerk who showed me the item and rung me up. Very cold, stand-off-ish and I really didn't want to shop with her but I was in a time crunch and promised my niece a belt. Left a sour taste... went over to the newly opened Zimmerman shortly after and the service there was beyond incredible (you should check them out). I'd suggest the Hermes SAs in Alamoana practice some kindness or just fake it and smile. That antiquated stuck up snobby attitude isn't attractive. ... atleast not to me. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

See all

Fun doggy event at Hermes! Had a great time today. My dog's first trip to the mall was memorable. Thank you Akiko! read more

Hermès - Got a cute sketch, fancy doggie treats and even made a friend! - Women's Clothing Near Me - Honolulu, Hawaii

Got the sandals there Came back in 3 days with no worn sandals ( like never ) They looked at the soles and soles was a little dusty , saying very impolite sure way that I wore them I said no Then I showed them the sandals they sell at the store , had same soles So the result is the very rude manager refused to take a return so I had to keep the sandals Yesterday I wore them for a first time and there is a sign of wear Should le I bring it to the store guys to show how it for real looks like ????? read more

Barely any stock, didn't get anything. The things I wanted weren't even bags. Aya was polite and shared what was available, she did she no more holding or texting when things come in. And they don't ship, so that's that. read more

The service was ok at this location as well. A few months ago, I purchased a hair tie for a friend and the selection was good at that time. Also, the value is always tip top. I would visit this location again as a repeat customer. read more

We stopped here on a sunday in search of some wallets, and there was a line outside the door to even get inside. I waited about 10 min and was greeted by a sales rep and told her I wanted a wallet. She showed me some super nice alligator skin wallets and that was just not my style. I really like simple and understated styles, and not flashy ones. I told her I'm really just looking for a simple brown, or black wallet. She very reluctantly pulled out a drawer with some very simple wallets which is exactly what I wanted. She then says to me "these are the cheap kinds, I'd suggest the ones I showed you earlier" First of all I would hardly call a wallet that's $1500 a cheap kind. Second, I already told you I don't like them. After I told her I didn't like it, she basically lost all interest in "helping" me and spent most of her time checking her phone. Well... I guess I'll give my business to someone who will actually care about what I want. Like many other reviewers mentioned, you are definitely judged by how you dress, which is a detestable attitude for a sales agent. Didn't anyone told you not the judge a book by its cover? You never know who is ready to spent $$$ but turned off by your disgusting attitude. read more

Ala Moana is by far my favorite boutique on island. I've frequented both locations and everything at this location surpasses the Waikiki location. Parking-abundant Location-convenient Staff-knowledgeable, kind, helpful Inventory- hit or miss. Seems Waikiki gets some desired items more frequently. This boutique is by far my favorite location for a number of reasons. One, convenience. I don't have to get dizzy driving up the garage and circling like a vulture for parking. Nor do I have to pay for parking when I'm spending a ridiculous amount already on merchandise. Boutique itself is well laid out and spacious. Not having to climb three flights of stairs to navigate the facility. Staff...I cannot rave enough about the staff. From the doorman/security to whatever SA answers the phone, everyone is pleasant. In the Waikiki location, I've been greeted by abrasive, short fused, condescending individuals on more than one occasion. Now my SA, she's really what puts the icing on this cake. Makiko is so sweet and so kind. She has never been pushy or coerced me into buying a thing. Makiko has helped me pick out gifts for friends and loved ones. She always calls me when an item I'm looking for arrives and even sends me emails when something she thinks I may be interested in is available. Even with all the issues with inventory shortages with COVID and policy changes on entrance to the boutique, she's always more than accommodating. I never have an issue getting a last minute appointment. If you're looking for an SA in Honolulu, I highly recommend Makiko Witt. She's my absolute favorite. You won't be disappointed. read more

Best to make an appointment before you go there. Otherwise, you won't get to see much of the merchandise there. I've done the walk-in first, had random sales which weren't helpful at all, and the answers were short and got the feeling as "I don't think you will buy, why don't you just go as quick as possible so I can see my next customer." However, since I stayed in Sheraton Waikiki, which is right next door to the store, it was more convenient for me to go to this store than the other one in the Ala Moana Mall. My 2nd visit was after my friend recommended Jenny, who was very helpful, I got a nice winter coat and a pair of leather slippers, and Jenny took down my wish list. She was able to help me locate a few bags a few days later, so super helpful. read more

came here on a sunday. no line but very disappointing. there was nothing in stock at all. everything I was looking for was out or no size. the sa that was assigned to me was not attentive at all. she didn't look at me or pay attention to me at alll she kept looking at her phone. I am not sure it it because I didnt dress the part. when I went to the waikki royal hawaiiian I waited maybe 30mins -45mins and wa able to get what I wanted. I was also looked at and the SA payed attention to me. may so disappointing compared to when I first visited here in 2017. read more

Above and Beyond - I went in looking for their pop-up book (which they did not carry in-store at this location) and got their leathercare balm and oil - it's an odd purchase I imagine for their average customer but I have always been a fan of Hermes for their tack and I wanted to get something bougie for my saddle. Anthony was so kind, attentive and helpful having found the items and then presenting them in a gift box for me. To be honest, I was prepared not to given that I wasn't spending a large sum of money or looked the part. I don't frequent luxury goods stores. It was a really pleasant experience and Anthony put me at ease right away, if I ever have a reason (or excuse) to go again, I will. I highly recommend Anthony if you make a plan to shop there. read more

Today I was assisted by the sales specialist, Oka Yamazaki. She was so polite and made me feel very comfortable. Social distancing was practiced, and hand sanitizer provided. I went in for a few items, and after trying one of them on, the size didn't work out. She suggested a few other designs, which I appreciated. I left there very happy, and will certainly contact Oka for my future Hermès needs. Arigatō gozaimasu, Yamazaki san! read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

Our SA today, Makiko, was really friendly and patient with us. I had plans to purchase scarves for family members and a bag for myself. The SA was so patient in us going between the two different departments and taking out various bags and scarves for us to see. My shopping style is usually really quick (I know what I like), but I also like to see different colors and options presented. Thanks for a lovely experience. read more

Greeters at the door was profiling us... assuming we were stealing. Employees were not kind to us at all. Do better.

Aya has been so helpful and proactive in assisting my husband Brian and I! From our very first visit to the store together, she approached us right away to assist us. She helped us look for some footwear at the time. We then returned for more footwear, home decor, leather goods, and most recently my husband surprised me with a Picotin 22! I am so in love with it and we thank Aya so much for her help and her constant follow up with us. Her customer service is excellent and makes the shopping experience much more enjoyable for us! read more

Hermès - Aya helped my husband to pick out a scarf, and kept him updated during the purchasing process! - Women's Clothing Near Me - Honolulu, Hawaii

Hands down my favorite Hermes boutique--lovely staff, and great ambiance. Will continue to shop at this location!

Hermes Ala Moana is my go-to boutique for all my gift giving needs. Akiko is especially helpful and always on point with suggestions - I recommend that you request her assistance when shopping here. I'm addition to Akiko, everyone I encounter at the store is kind and welcoming. I strongly recommend the Hermes Ala Moana store for all your luxury needs. read more

Friendly SA's. Don't bother going to the Royal Hawaiian location - no bueno, just take the drive and visit the Ala Moana instead. I'm so lucky to find a great SA at this location. Thank you to my Hermes SA fairy (Mrs. A, B... - can't give my SA name, u guys might steal her from me ) - this momma is coming home very happy! Will definitely shop at this location when visiting Hawaii - for sure! Till next year read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

This is the first time I've been to such an unfriendly place. I couldn't find the bag I wanted, so I looked at the belt bag and tried it on, and it was too big to shorten the line, but the saleswoman just unkindly left me to shorten it myself and looked at me with a blank expression. It was a very arrogant attitude with a very mean look. Hermès has a really bad marketing strategy. Such an attitude makes customers never want to open their wallets. No matter how rich I am, I will never buy. read more

The worst customer service ever. Do not shop at this store unless you speak Japanese or you are Caucasian. I was born and raised in the US and speak English and French fluently, but all the sales associates and the manager are racist and rude. The SA helping me suddenly runs off to another customer and I was given an even worse SA. I will never walk into this store. read more

Whenever we visit Honolulu, this is the first store I visit. My SA Angela is very helpful and responds to emails in a timely manner. During this recent trip, I didn't know what to expect due to COVID and she was more than willing to share with me her work schedule. It was really nice to see her once again. She knew what my preference and bought them over and the transaction was really smooth. I can't wait to return and purchase my dream bag from her, which is she's well-aware of. read more

I have worked in a national luxury brand retail store as a manager & buyer for 10 years, so when I go to a specialty store, I expect excellent service. I had been wanting to purchase a H belt. Classic leather with the silver buckle. I had been thinking about this particular item for a while. When I got a very unexpected Christmas bonus, I knew that I would treat myself to this belt on my next trip to Hawaii (cheaper sales tax than CA). I was so excited to make my purchase! I was dressed sharply as I was planning a full day of shopping at my favorite shops with lunch at Neiman Marcus. Hermes was to be my first stop. I walked into the Ala Moana Hermes store and was totally ignored . I was seen by the staff, but no one came over or waved in acknowledgement. I waited by the belts for a good 10 minutes. I finally flagged down a sales associate and asked if I could try the belt. She didn't say two words, but hurried to the back and returned with a box that contained the belt and buckle. I felt so uncomfortable that I quickly tried on the belt and instead of trying on a few more options, I said I would take the belt. I wanted to just leave the store. Even the transaction was cold and not personable. I want to feel welcome where I spend my money and feel good about my purchase. Sadly, this Hermes store doesn't provide the same level of service to locals or tourists from the mainland that they do for other tourists. I will never step foot in this store again. I hope the store manager takes this review to heart and trains his staff to provide superior service equally to all that walk into the store. read more

All of my experiences in browsing, shopping and purchasing at this location have been great. I was greeted upon entry and was always assisted with any questions regarding their products. They are very knowledgeable of their products, materials and company history. I have a favorite SA at this location and she is awesome. She was able to answer all questions and help me find what I was looking for and more. read more

Nice store and convenient since it is located in the mall. I bought my hat and also my necklace and bracelet here, I will be back again....

I have to agree with all of the reviews regarding the way this store treats locals, versus how they treat tourists. I went in to check out a pair of shoes I'd been eyeing. The associate who helped me was cold, and unenthusiastic, and she kept mentioning the prices of items to me without me asking. I was dressed well in a pair of expensive shoes and an expensive dress. Tasteful, not flashy. I had just left work. A tourist couple walk in and all of the associates were so happy to help them. It was like night and day compared to how I'd been treated. Meanwhile, the tourists were in dirty worn out cotton shirts and super outdated jeans that looked circa 2001. I could not understand this at all and left. read more

If you can't find what you are looking for at the Hermès store in Waikiki on Kalakaua Avenue, try here, this store is bigger. We were able to find what were looking for, in the color and style we wanted, with Molly's help. The parking at Ala Moana Center is terrible, so I would recommend using Google Maps to find the most adjacent lot. At this writing, even though COVID rules have been relaxed, both Hermès still restrict the number of customers inside, and provide mandatory sanitizer when you step in. Note to all non-Hawaii citizens, those stylish Hermès shopping bags are not free, they are state-mandated USD $0.15. read more

I love this shop! They smiled and greeted me or offered a drink. It has a wide range of products to choose from, I felt like a little girl inside a candy store. My experience with my SA was excellent! She made my dream come true! read more

My daughter purchased me a pair of Oran sandals for Christmas. I was never interested in this brand and knew a little of this luxury line... Well I went into the Ala Moana store to exchange the sandals that she had purchased as they were a little to big. My husband sat on their couch and my youngest daughter and I browsed at the sandals. Waiting to get help no one offered... so we walked around the store to see what else this store had and multiple sales associates just ignored us as they were just standing around ignoring our presence in their store. Not one employee although not busy acknowledged our presence just standing around waiting for the next tourist to walk in. My husband literally had to get up off the couch and ask someone to assist me. The one sales associate he approached said "I'm busy with a customer" watching that customer browse at profits from afar. The security guard at the door had to find some to assist me after my husband approached him and told him "what no one wants to help us in here?!" When I explained to the sales associate Eunice that came to assist me and the situation and how I needed a smaller size, she was skeptical of mex but she went to look and brought several pairs out in different colors. What offended me is that I was not able to view the oran sandals in a pair and had to tell her "which color" I wanted to see only lifting the lid of the box off as if I was going to runaway with the pair of sandals! I also was not able to try them on as a pair and was quite offended and that is when I had enough and spoke up to the associate Eunice stating how rude she was! After I told her how I felt she changed her demeanor and allowed me to look at the sandals in a pair and even sat them nicely on the carpet for me to try on?! This is very bad customer service, which no one who walks into that store should be mistreated or even judged!! I must admit I may not be interested in purchasing enough items to make my name on that Birkin list (I'm also not interested in a Birkin), but please be mindful and treat individuals with much more respect. What's even more disappointing is that they need to remember that the locals live here and will come back to purchase more items should they be interested in investing in the brand. The tourist, yes they may purchase a big amount at one time, but that's just it once! This store needs to educate their associates on taking care of their local customers too and providing much more compassionate customer service instead of judging and individual and how much money they may be able to make in one sale! My husband was trying to convince me to purchased another pair and although I liked it I adamantly refused telling him after the way I have been treated with much disrespect, I refuse to purchase another item from this location! read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

See all