I visited this store while on vacation to confirm my sizing before purchasing my wedding shoes. I confirmed that I am a size 36.5 and planned to order the shoes online to be delivered to my home. My sales associate instead offered to ship the shoes directly from the store, which I agreed to. When the shoes arrived, they were clearly in unacceptable condition and appeared to be a floor model. I was offered a refund since this exact style was no longer available, but I declined, as these were the shoes I had chosen specifically for my wedding. Ultimately, the manager went above and beyond by sourcing a brand new pair from Europe and sending them to my home. While I appreciate the manager's effort and care in resolving the situation, I am deeply disappointed that anyone thought it was acceptable to sell and ship a floor model in the first place. Throughout the process, there was significant denial and a lack of accountability from the store, and other associates appeared more focused on protecting a colleague than addressing the mistake. My actual new shoes were sent with a plastic on the sole while these ones weren't, and yet the receipt on my new shoes still credited the sales associate who initially gave me the worn pair. There needs to be accountability for actions, and poor behavior shouldn't be rewarded. Although the manager helped restore some confidence, the stress, time, and emotional energy this situation caused during wedding planning was unfair and reflects poorly on the integrity and professionalism of this brand. read more

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This new store is located in Waikiki, since this is a newly renovated, the store is super nice and NEW! You do need to walk a few steps to get up to the store entrance, I forgot to check if there is a wheel chair access on the side. Inside is spacious, everything is well displace. As usual, there is a security guard at the front of the store. The sales person who help us is nice and friendly. There are a lot of chairs / room for me to sit and relax while my wife is shopping. They do have a parking structure next to the store and they will valet your parking. As for value, whatever makes you happy is worth the money right? read more

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Every time I come shop here Lynn is very helpful. She knows what I like and listens to my needs.

Note: Their temporary location is to the left side of Chanel further down the street from their new location under construction Came here to check out a mini sling bag for my friend. I was immediately greeted by Meng, who patiently assisted us while I was on the phone with my out of state friend, trying to help her find the right bag. After browsing the men's collection, we were able to find the right bag for her. They had a great selection of styles in both women and men bags and clothes. Some bag styles I haven't even seen online before and we're gorgeous up close, in person. It was such a beautiful day out on this Friday that put me in a good mood to shop. The best part: No appointment needed AND no lines read more

Best in person service and experience ever! I was referred to Michelle around a month before I was scheduled to be in Waikiki and I am so glad we connected! I had my eyes set on some items and I knew I wanted to purchase when I was there. I communicated with her all through text and she was super quick to respond and provided me with all the info I needed. This location has special Hawaii pricing and also no sales tax! Double discount!! Michelle was so sweet and never rushed me in person as I was inspecting my new goodies. I actually had to come in twice due to a mishap with the first bag that was ordered in. Michelle quickly got another brand new bag shipped in overnight and I was able to happily make my purchases! Michelle also gave us some food recommendations and places to visit while we were there! I had a wonderful time in store and I would definitely refer Michelle to any of my friends that are looking to make a purchase at Dior! read more

Christian Dior - Men's Clothing Near Me - Honolulu, Hawaii

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First time going into a Dior store (to pick a gift for my friend) and Ryan helped me. I already knew what I wanted so the entire process and experience was pretty quick. However, the actual wait to get inside the store is kind of annoying especially when you're waiting outside in the heat (the shade did help a bit). When I got to Dior, there was already a group ahead of me. I didn't think I would have to wait so long since there was only one group but I ended up waiting around 40 mins. The security guard at the door checked on us every few minutes and let us know that they would let us in when an associate was available. It probably took longer because there were about 2-3 other people with appointments that were able to go before us so if you do go, make an appointment! Overall, it was a good visit and the packaging is so cute! read more

Christian Dior - Men's Clothing Near Me - Honolulu, Hawaii

I highly recommend Sales Associate Xiao Juan. I was looking for a special limited cruise handbag that was not out yet and waiting to be released. As one knows they usually sell out quickly. I walked in from the beach and she showed me different options and sizes for the new collection. Once it arrived (my vacation had ended) she arranged photos and helped me along the way. Please look for her if you are going to Waikiki. She can source for you even from out of state. Excellent customer service and follow up read more

I visited this location yesterday around 2pm. The SA was helpful however I now have a bitter taste after finding out how much I was overcharged. She told me it was Hawaii pricing but clearly I was overcharged. Dior website shows $420 and the SA sold the same earrings for $460 "Hawaii pricing." Hawaii pricing should be lower than the website price. See images attached showing same item # and different pricing. I'm going to call the store to get this corrected. Everyone reading this be sure to check the website price before your purchase. Edit: SA reached out and explained she scanned the wrong item. I was refunded the difference. Hopefully Dior will be more meticulous moving forward. read more

Christian Dior - Website price and receipt - Men's Clothing Near Me - Honolulu, Hawaii

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I love this store! The location is so central to everything in waikiki, also excellent customer service and great shopping experience. EJ is our go to girl. Hubby and I walked in without an appointment and we were lucky that EJ was free. She was super sweet and helpful, she let me browse at my own pace. My bff wasnt able to make the trip with us, so she shopped remotely via facetime. EJ was super accommodating, helping us look at collections and bags that we had been eyeing. ** This location is located inside of a duty free building, so all purchases are tax exempt. So you're getting the special hawaii pricing and tax exemption read more

Absolutely love this location. We got the best service from Livia. She's very patient and she made the shopping experience wonderful. Everything here is exquisite and so pretty! read more

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Love this store and their customer service! Other luxury boutique stores usually are very snooty and stalk you around the store, but not here. Every time I've been here, their staff has always been super helpful and extremely nice. They always have a smile on their faces which always makes for a better shopping experience. They let you browse around the store without being too intrusive. Also, another reason I love this store is because they have the special "Hawaii pricing" along with NO TAX. That's right... A double discount! If you don't know about this, I've written a whole blog post with pictures and prices so you can see the comparison if you are interested (https://www.theluxurylowdown.com/christian-dior-hawaii-shopping-guide/). Otherwise, great store, great selection, and great service. read more

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Ahead of my vacation a friend referred me to Livia who works at this location. 5 stars for exceptional service from Livia, leading up to my trip she asked me what styles/colors handbags I wanted to see so she could ensure they had the stock the day I visited. She was very accommodating and helped me push my appointment up a day when my schedule changed. The Dior store itself is a bit of a further walk and located across from Tommy Bahama near Chanel and Miu Miu. A two story location with purses, accessories, and shoes on the first floor and both men's and women's apparel on the second floor. Lots of stock and lots to choose from! Maybe it's the day I visited but I feel like this location has less of a wait and was less busy compared to the Ala Moana location. For those of you unsure of visiting Dior while in Hawaii but have been eyeing something for awhile I highly recommend making your purchase here as Dior has special "Hawaii pricing" which saves you hundreds compared to California on top of that sales tax in Hawaii is nearly half that of the Bay Area. So overall the savings is worth it! read more

Extremely frustrating experience. I purchased a pair of Dior sunglasses at this location while on vacation. The SA, Christy, rushed the entire sale, and she had boxed everything up before I could see them and even asked me to pay immediately. I probably should've suspected something, but I just let it go. When I brought it back home to California, I realized the sunglasses were super loose on my face (not like the pair I had tried on in store). I messaged one of the SAs (at the Ala Moana location), and they said I could try to bring them in at my home state. I didn't have time to bring them in until after 30 days had passed. When I finally made the appointment to come in to a store near my house, I realized that there was nothing they could do, and when I tried to call this specific Waikiki location, several associates picked up but weren't willing to work with the issue at all even though they sold me a pair of defected sunglasses! Finally, after the 4th call, a manager picked up, and she said no one mentioned this to her all day. So frustrating! She did connect me to a manager near my house, and he did point out the sunglasses were strangely bent but could not confirm if they were defected. They were obviously very damaged! I have had to chase one Dior associate down after another, and nothing has been resolved. I had expressed several times that I just want an exchange or guidance to fix these sunglasses. I don't even care about getting my $ back at this point. The customer service is terrible for a luxury brand. I will never shop at Dior again. Beware: this location will sell defected items and is not willing to work with customers at all. read more

Ali(Alison) from the Wakiki boutique is amazing! She's very knowledgeable and welcoming. My friends and I had a good time while visiting the boutique. I walked out with my new saddle bag and super happy with the whole experience! read more

This was the first stop I made off the plane (after checking into our hotel) because I knew I wanted a certain bag. My husband I walked in and met with Ryan Fujiyoshi. I knew exactly what I wanted but wasn't 100% sure about the color. He gave us the space we needed to discuss and didn't pressure us one way or the other. He gave his thoughtful advice when asked. When I finally decided the next day, I texted him to let him know. He immediately set aside a bag for me and was flexible with my changing schedule. Pick up was easy - he showed me the bag he set aside for me and even had me inspect it. It was a pretty quick approval as he had already carefully looked at the bag for me. Ryan is the best!! He is friendly, knowledgeable, respectful, and gives great advice...and made this entire experience an extremely positive one. read more

Went here on vacation to Hawaii with my daughter . I wanted to get a birthday gift for myself and especially at Dior. I knew what I wanted in mind and left with more. I had the pleasure of having Ali as my SA. She is wonderful and welcoming. Ali was kind and very approachable. She was knowledgeable about the history of Dior! I was impressed :) now I know why the star is coined as it's symbol for the brand. I'm am happy with my purchase and will definitely go to her in the near future!. Thank you Ali!! read more

Made a splurge purchase for my wife. Dior is next to Louis Vuitton in an amazing shopping district. The atmosphere in the store was amazing and our client rep, Koty L., was top notch. Definitely a wonderful experience. read more

Christian Dior - Just a pretty bag. - Men's Clothing Near Me - Honolulu, Hawaii

I came here to take a look at the book note tote and was helped by Kristy. She is super sweet and literally provided the best customer service of my life. I was asking her about how the book note would look with items in it, and she went out of her way to grab her own personal book note handbag for me to hold and look at. Shopping at these luxury stores, you get a lot of associates who don't seem interested in talking to you. But Kristy was super personable, and willing to go out of the way for me which meant a lot. You go girl! read more

I had a great experience with Dior in this location. I hate the type of stores that judges based on customer's appearance, especially when it comes to luxury brand. However, Dior generally provides good service. At this store, Cody greeted us and provided excellent professionalism. She was very kind despite of many requests we asked. So Kudos to Cody and this Dior store. Thanks a lot read more

The new location of the store is now next to Royal Hawaiian Center (same street). Used to be next to Chanel. The new store is beautiful and much bigger than before. Shopped w/ my SA, Koty last year and returned this year as my sister had something in mind that she wanted to look at. Always a pleasure to work with Koty. No pressure and just a great time chit chatting and finding the right piece to leave with. If I ever return to visit, I'm definitely going to work with Koty again! read more

Met Tomoyo at Dior, she helped me a lot and was able to get me what I had needed. Will definitely always ask for her when I am in town and in need of something! She kept contact the whole time I was on the island! read more

Worst service, they don't care about you and if you want to spend money or not. They show favoritism and it's obvious.

What a great customer-service oriented team! I absolutely loved my shopping experience with Michelle and Nicholas! Thank you guys. If you want to be treated with kindness and respect, and work with a knowledgeable yet not "pushy" staff- definitely come shop at this boutique. read more

Do not buy from here. They will not allow u to exchange your items when go back home in the US mainland. I purchased a hoodie for my cousin from this location, we found out the size is too small when I already came back to LA. We tried to do an exchange to the local CD boutiques, but CD staff confirmed that they do not provide exchange or refund services in any CD locations the US mainland. That sucks!! I called the dior customer service, Dylan from Dior customer service told me that I need to pay $15 shipping fee to send the product back to CD in Honolulu, ok, fine, Dylan transferred my call to the honolulu dior boutique, and the manager of the store told me that the shipping fee for sending the hoodie back to their location is $60?!!! Same brand could not exchange to the same brand?!! Do not make sense. Staffs from the same company have different shipping rates? Really? I do not get it. I wanna know what can I do with my hoodie now. So sad. Even the website stated that, "free returns", why you charging me $60 to ship? Please help! read more

Christian Dior - Free Returns?! Why free return doesn't apply to me? - Men's Clothing Near Me - Honolulu, Hawaii

On 7/13, I attempted to go into the store in Waikiki, but refused by security. He insist that I wait outside, since I did not have an appointment. The store only had a few people, and mentioned I already knew what I want and just need to purchase. He refused, so I leave and will not return. read more

The sales associates here are incredibly pleasant. We came in on several occasions dressed quite casually since we were en route to the beach, (which arguably can affect the way you get treated at some high-end boutiques, unfortunately), but the associates here were attentive and helpful nonetheless. They were patient when we took our sweet time deciding on some accessories and made a lot of great recommendations. read more

Koty was my SA and she made the whole experience of shopping at Dior totally amazing. She helped me find the cutest handbag during our vacation and was super informative and knowledgeable. I would ask for Koty again whenever we're back to Waikiki. read more

Had a very good experience shopping here twice. Alison gives good customer service, very friendly and easy going. Teresita Bautista read more

I had so much fun shopping at this store. They have so many choices available. You will feel safe inside because there's someone at the store that keeps on cleaning/sanitizing all the areas. The salesperson who helped me was Lillo, he was very helpful and very friendly too (I give him 5 starstoo) I will definitely visit this store again when I go back to Hawaii. read more

This was my first purchasing experience with Dior, and Kristy made it such a lovely experience! She was so patient as she took me through a couple of options. I was looking for a crossbody bag in a lighter color way e.g. beige/gray/etc that also could be double strapped and worn as a shoulder bag. She showed me various colors and styles, and let me take my time trying them on. I also appreciated that she respectfully kept her distance when I was trying to come to a decision so that I didn't feel any pressure from her to make a purchase/choose one that was influenced by her opinion. Overall such a lovely experience -- we were also offered water while we waited for the purse to be wrapped, and a little rain bag to protect the purchase on our walk back to the hotel. Dior packaging is also top notch. Ended up picking a Montaigne 30 in rose and it's honestly one of my favorite bags in my rotation. read more

Such an amazing and wonderful experience here shopping with Alison! She made the whole experience so smooth and went above & beyond to give me the best customer service ever! Ali was very responsive and helpful.. she was able to reserve the handbag I was looking! I definitely will be purchasing all my Dior items from Alison going forward because she truly is the best to work with! read more

Exceptional customer service from Kristy! Highly recommend her. She was very sweet and super patient. I was indecisive on what I wanted and she patiently assisted me throughout the whole time. Very kind and patient with my 6 y/o daughter who kept trying on shoes lol . I will always be back whenever I visit read more

YOU HAVE TO SEE TOMOKO!! She is absolutely one of the best SA Ive ever met. I first met her in August when I first purchased my Lady Dior bag and she was so patient and made sure I was happy and pleased with my purchase. She took the time to show me other bags that I was interested in. The following month I came back to Hawaii with my sisters and she was the best. I already told her prior what bags my sisters and I were interested in and she had it ready. She was very responsive and even wrote me a nice card for my purchase. I hope every SA is as patient, informative and sweet as her. I will definitely be back to see her again next time Im back in Hawaii. read more

What can I say, just stunning customer service! Grace is the best customer service rep I've encountered, especially at a high-end retailer. Not once did she make me feel like I was being watched, or hunted for a commission. I came in the store three times before finally making a purchase, one might assume on the third visit I wasn't ever going to buy anything. The first time I visited the store I was quite disheveled. I had just returned from a long trip with friends and had not shaven in months, to sum it up, I wasn't at my most presentable state. Grace didn't mind, she approached me like any other customer and answered all my questions. I initially came in to inquire about a repair for my Dior sunglasses. The second visit I had finally gotten a haircut and cleaned my beard up. This time I looked at some wallets, sunglasses, and handbags. I left the store without buying anything Finally, on my third visit, I got to see Grace again and she was just super friendly and made me feel like I was talking with a friend who really liked fashion. As always, she offered refreshments and showed me the bag I had expressed interest in. I told her I needed to think about it and that I would be back in half an hour. I really like to think through my purchases and make sure the piece I'm going to purchase is the best fit. Half an hour later I returned to the store and Grace cracked open the champagne and we finalized the purchase of my newest addition to my Dior collection. This has been the most rewarding and enriching buying experiences I've had. Grace will be a life long friend, and I'll be sure to visit her for all my future Dior purchases. read more

This was simply put, the best shopping experience I have had in years. Grace, a knowledgeable, friendly and exceedingly competent Dior associate was invaluable in helping me choose and fit several pairs of brilliant sneakers. After the purchase, she offered to hand deliver them to our hotel so we could continue to shop unencumbered. Not only were they delivered exactly when she side they would be, she enclosed a personal note as well as including a shoehorn and sneaker care products that she obtained from another store. I cannot think of another time when a retail employee took as much time or care in ensuring that I would be happy with everything aspect of my purchase. Dior should be very proud to count her as one their team. read more

Great experience with Ali and Hawaii price! She was very friendly, and welcoming although I was walk-in with some beach messy attire. Inventory seemed to be a bit less and more casual than Beverly Hills but the Dior's friendly and knowledgeable SA sprit was totally there. Compare to the next door (Chanel), much better customer service. I highly recommend. read more

This is for the exceptional service Dior provided when I broke my chain which I recently bought while on vacation. I purchased my bag in July and within a month of enjoying it, the chain broke. I contacted the store and was already prepared for the worst news that there might be a cost to replace it. But I got hold of the assistant director (Zinc) and his replacement (Michael) who were both helpful. Their customer service was outstanding as they kept me in the loop of replacing the chain at no charge and sending it back to the mainland. Dior has a new customer! read more

I have to say I am SO impressed by the Nordstrom's Dior counter!!! I passed by in a whim last Tuesday inquiring about their new mascara... I've never been a Dior customer but am familiar with the product. Tamami the counter manager helped me & in her very friendly, caring non pushy way also showed me a sample of the "prestige eye cream" I was really puffy that day (no sleep!) & the cream worked instantly! Long story short I was there for an hour she basically gave me a mini facial my skin was glowing! I only purchased the mascara because she gave me the samples to try. Needless to say I am absolutely a Dior customer now! After 3 days of using the product my friends were commenting:) then she called me for a free facial I'm her customer because she really cares about what she does! I noticed many customers asking for only her. So thank you Tamami at the Dior counter @ Nordstrom Alamoana read more

Michelle the personal advisor was amazing! She was so quick, fast and responsive. I'm in another state and she got the item I had been looking for and sent me pictures and gave awesome details of the item. I didn't have the best experience at another boutique and was a-little relunctant but Michelle apologized on behalf of that other employees lack of service and definitely turned it around. Michele kept me updated with the order tracking info and even was so transparent on pricing, shipping and eta's. Michelle deserves 10 stars, a promotion and a raise. She is what type of employees you want on your team! read more

Lilo is a super amazing salesperson and he is incredible! He helped me to find a bag that other stores are not willing to help! But he helped me to locate it! He gave good advises and won't give me attitude if I don't buy. He is the sweetest salesperson I ever met! read more